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Dessler Hrm

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H U MAN RESOURCE
GLOBAL EDITION

THIRTEENTH EDITION

MANAGEMENT

GARY DESSLER
FLORIDA INTERNATIONAL UNIVERSITY

PEARSON
Boston Columbus Indianapolis Dubai New York London Sydney San Francisco Madrid Hong Kong Milan Seoul Upper Saddle River Munich Paris Montreal Taipei Toronto Amsterdam Delhi Cape Town

Mexico City

Sao Paulo

Singapore

Tokyo

G O N T E N TS
Preface 23 Acknowledgments PART ONE 1 INTRODUCTION 27 28 28
30

Introduction to Human Resource Management
What Is Human Resource Management? 30 Why Is Human Resource Management Important to All Managers? Line and Staff Aspects of Human Resource Management 32 Line Managers' Human Resource Duties 33 Human Resource Manager's Duties 33 New Approaches to Organizing HR 35 Cooperative Line and Staff HR Management: An Example Globalization and Competition Trends 37 Indebtedness ("Leverage") and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35

WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT?
31

THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT
38

36

• HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42

40

THE NEW HUMAN RESOURCE MANAGERS

43

Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43

• THE STRATEGIC CONTEXT: Building LL.Bean

43
44

They Use New Ways to Provide Transactional Services

They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48

46

THE PLAN OF THIS BOOK

48
48

The Basic Themes and Features

CHAPTER CONTENTS OVERVIEW

49
49

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