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A Change in Shift Change

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Submitted By pmckay5
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Running head: A change in shift change 1

A change in shift change:
Handoff Report Improvement
Part II
By

Paula McKay

HCS/587

November 9, 2013

Alex Kadrie

A change in shift change 2

A change in shift change; handoff report improvement Effective handoff communication among nurses is an important necessity for safe patient care. As described by Carroll et al “Communication quality is a key requirement of effective interdependent work processes in complex work settings such as hospital-based healthcare” (2011 p. 586). Handoff communication is the transferring of vital, relevant patient information to the next caregiver. Is occurs not only between nurses, but also physicians, and ancillary staff as well. Many studies have discovered the inconsistencies between information handed off to the next caregiver and the information documented on the patient. Healthcare staff has to improve this task by standardizing handoff report more than just the SBAR mnemonic. Within our current organization, implementation of a voice recorded report was established a couple of years ago. It has not been well received within the hospital. Different department have different request for information that they want to receive. This creates confusion and difficulty in following the unit specific format required. In the emergency department it does have some benefits. A nurse can record a report for the inpatient floor to receive when the nurse has a few minutes to perform the task. This was an improvement to the old process of trying to call report to the floor only to hear that the nurse was in a

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