...Summary Accenture is a well-known global management consulting, technology services and outsourcing company. It was consolidated 47 country partnerships into one corporation and its headquarters in Bermuda. Accenture still remained profitable even during the period of the financial crisis between 2002 and 2003. Accenture had developed a new strategy which focusing on outsourcing and its organizational structure gradually evolved in early 2005, which includes five operating groups, 18 industry groups and eight capability groups. There are several changes of personnel at Accenture. In 2004, Bill Green took office as CEO, the Accenture’s primary decision-maker and policy maker of Accenture. Tom Barfield began to work on the learning and knowledge infrastructures in 2000 and took responsibility for knowledge management strategy in 2004. Beginning around 1990, Accenture has focused on knowledge management. By the mid-1990s, the Knowledge Exchange built on the foundation of Lotus Notes.The primary issue is that the decentralized systems and databases result in a significant duplication of documents across the organization. It caused by the implementation of the old knowledge management technology and the changing environment at Accenture. The secondary issues are that significant budget pressure on Accenture’s training and knowledge management team, the losing of critical human resources and the lacking of consistency in documents template. Based on the issues with knowledge management...
Words: 1698 - Pages: 7
...Executive Summary This analysis will address the business environment of Accenture. The focus of this investigation will be to identify the areas within Accenture that focus on decision support systems and knowledge management practices. This analysis will examine the strengths, weaknesses, opportunities and threats for Accenture within today’s complex business atmosphere. Organizations today are striving to remain competitive in a market that is not only complex but constantly changing. Organizations that are both private and public are under pressures that force them to respond quickly to changing conditions and be innovative in the way they operate their business. Once this investigation is complete organizations that are large, small, public, private or even nonprofit will benefit from the findings and gain a better understanding of how to implement knowledge management initiatives into their standard company best practices. Background Accenture is a global management consulting, technology services and outsourcing company. The company has experience capabilities across all major industries and business functions worldwide. Its business is structured around five operating groups, which together comprise nineteen industry groups. Accenture provides services to its customers through a global delivery network of over 50 centers (Accenture plc, n.d.). At the top of the list for Accenture’s top competitors is global giant IBM. IBM is one of the largest leading business intelligence...
Words: 2239 - Pages: 9
...Staples Transforms Supply Chain Process to Maintain High Performance Client Background When the computer crashes as an entrepreneur is preparing for a crucial client meeting or the printer runs out of ink, business owners—big and small—know that they can count on Staples to head off a crisis, and keep their offices running smoothly. Staples invented the office supply superstore—and it was an entrepreneur who came up with the concept. In 1985, Tom Stemberg, a supermarket chain executive turned entrepreneur, struck upon the idea when his typewriter ribbon broke as he was preparing a business plan and he was unable to find a store that stocked the ribbon. That was when he realized that the business plan he should be pitching was for a supermarket for office supplies. This was in the early days of the personal computer revolution, and ten years before the dot-com boom, but Stemberg correctly foresaw the growth potential for a superstore that catered as much to the demands of a homebased business as Fortune®500 corporations. Two decades later, Staples is the world's largest office products company and number-one in sales and profits in the United States. Staples serves customers and businesses ranging from homebased businesses to Fortune®500 companies in 27 countries throughout North and South America, Europe, Asia and Australia. The company operates more than 2,000 office superstores and also serves its customers through mail order catalog, e-commerce, and contract businesses...
Words: 1623 - Pages: 7
...BUSINESS INTELLIGENCE---A STUDY OF ACCENTURE As companies grapple with the current economic situation, many are recognizing that this particular downturn in the business cycle is different from those that preceded it. Indeed, today’s business context—characterized by rapidly intensifying globalization that has substantially increased the complexity, risk and uncertainty of doing business—has only served to exacerbate the challenge of managing through a difficult economy. Many of today's biggest challenges come down to the different kind of decision making required to be successful. Organizations seeking high performance must make faster and bolder decisions. Companies must think both the positive and negative consequences of decisions made in this fast-paced environment. The systematic study of the organization’s ability to develop and sustain a culture capable of delivering quality products and services over time enables us to identify and understand the general requirements for doing so and provides insight into how to do it. In this paper I will share what I have learned about creating and sustaining an organizational value through integrated sustainability programs and business intelligence that is capable of high performance in Accenture. In a time of changing consumer values and economic uncertainty, the marketing function has a more strategic role to play in driving growth and high performance. Are marketers ready to step up? Accenture believes so—if they are prepared...
Words: 8559 - Pages: 35
...Rethinking Key Account Management: adapting and refining your Sales organization’s response to the new realities Managing the future Most executives recognize that the real assets of a company are embedded in the quality of the relationships between the company and its most important stakeholders, such as clients or customers, employees and suppliers. Developing strategic relationships with customers should therefore be a central issue on the CSO’s agenda moreover in current context. Key Account Management is a systematic process for managing key interactions and relationships with most valuable customers. It focuses on the creation, implementation, execution and evaluation of an overall plan to guide the account team in developing new relationships at the C-level, aligning the best resources to the most profitable opportunities and delivering what was promised. Everybody would agree on the strategy, even more when you know that the Pareto principle applies here also with 20% of the customers generating 80% of the revenue/profit. However when looking at our recent CSO Insights’ study, execution seems different: 51% More than half of the companies recognize that they need improvement in selecting key accounts 60% CSO interviewed understand they lose deals because their competitors have established a better relationship with their customer 52% Also recognize their Key Account plan need improvment 2 Why Key Account Management has become increasingly important ...
Words: 2504 - Pages: 11
...Case Study: Strategic IT Transformation at Accenture An introduction to Accenture • Accenture today is a multinational management consulting, technology services, and outsourcing company. • Headquarters in Dublin, Ireland • World’s Largest IT Consulting firm by revenue • In 2014, reported net revenue of 30 billion • 305,000 employees world wide • Servicing clients in more than 200 cities and 56 countries History of Accenture • Started out as Andersen Consulting a division of the accounting firm Arthur Andersen. • In 2001 Andersen Consulting split away from its parent company and became Accenture. • To support its launch, Accenture had the right to use Andersen’s Technology infrastructure for one year. Problems with the Old IT Infrastructure • Andersen’s systems were composed of a patchwork of legacy applications that did not interconnect. • Key systems and Databases could not be accessed remotely through the internet. • Each Office had adopted their own accounting and HR Software systems, making it difficult to get a status of the whole Organization at any one time. Problems with the Old IT Infrastructure Changing the approach to IT • Accenture due to the split had a rare opportunity for an organization of its size; To build its IT infrastructure from Scratch. • Accenture had to change the conceptual approach to internal IT and its perception. • IT would be run as a business within a business rather than as a cost center as had been traditionally done. Changing the...
Words: 530 - Pages: 3
...S<12103> SHWETA PATHAK<12108> SUPROTIM GANGULY<12113> VINAY PRAKASH<12118> INFORMATION TECHNOLOGY SECTOR Project Work on Human Resource Management ------------------------------------------------- Accenture ------------------------------------------------- TCS ------------------------------------------------- Tech Mahindra ------------------------------------------------- SUBMITTED TO : Dr.MOUSUMI SEN GUPTA DATE : 10/08/2012 GROUP : 3 [SECTION B] Contents Overview of the Information Technology Sector 4 Major players according to revenue (global) US$(Billion):- 4 Top 5 Indian IT companies 5 HR POLICIES 6 ORGANIZATIONAL HIERARCHY:- 6 Recruitment and Selection:- 6 Training and Development:- 7 GRIEVANCE REDRESSAL:- 8 Compensation Management:- 9 APPRAISAL PROCESS:- 10 REWARDS & RECOGNITIONS/MOTIVATION:- 12 CSR activities (Corporate social responsibility) 13 Education and Learning:- 14 Best HR Practices 15 Similarities in terms of HR policies and Strategies 16 Differences in terms of HR Policies and Strategies 16 Conclusion 17 References and Acknowledgement 18 Overview of the Information Technology Sector Information technology (IT) is defined as the design, development, implementation and management of computer-based information systems, particularly software applications and computer hardware. It has grown to cover most aspects of computing and technology. The...
Words: 3014 - Pages: 13
...Written Assignment #2 Daniel Rossey MGMT 417 Human Resources Management Potomac College July 25, 2013 Instructor Michael Donovan Abstract In this paper I will talk about how ROWE approach to work ethic works at some places and not at others. I will also discuss why it doesn’t work for some industries. I will touch on the fact that it might not work as well for retail employees as it does for managers. The second half of this paper I will talk about a company called Accenture and its type of work style. I will also discuss how Accenture markets themselves to their current and potential employees. Introduction My paper will discuss the pros and cons about the (ROWE) Results Only Work Environment. How it works for management and corporate employees better than retail or service industry employees. I will explain why it doesn’t work at my job, being a restaurant. The second half of this paper I will discuss how Accenture –type work atmosphere has and has not happened at my place of employment. I will also discuss focusing on employee retention pays off for Accenture clients. Next I will discuss how Accenture markets itself to current and potential employees. Main The ROWE – type program would not work in most of the jobs that I have worked. Most of my jobs have been in the restaurant industry. My work relies on me being their when the customers come in. It would not be possible to work at home or leave in the middle of a shift during a dinner...
Words: 1154 - Pages: 5
...Case Accenture Accenture began in 1942 as Administrative Accounting Group, the consulting arm of accounting firm Arthur Andersen. In 1989, it launched as a separate business unit focused on IT consulting and bearing the name Andersen Consulting. At that time, though it was earning $1 billion annually, Andersen Consulting had low brand awareness among information technology consultancies and was commonly mistaken for its accounting corporate parent. To build its brand and separate itself from the accounting firm, Andersen Consulting launched the first large-scale advertising campaign in the professional services area. By the end of the decade, it was the world’s largest management and technology consulting organization. In 2000, following arbitration against its former parent, Andersen Consulting was granted its full independence from Arthur Andersen—but it had to relinquish the Andersen name. Andersen Consulting was given three months to find a name that was able to be trademarked in 47 countries, effective and inoffensive in over 200 languages, and acceptable to employees and clients—and that corresponded with an available URL. The effort that followed was one of the largest—and most successful—rebranding campaigns in corporate history. As luck would have it, the company’s new name came from a consultant at the company’s Oslo office, who submitted “Accenture” as part of an internal name-generation initiative dubbed “Brandstorming.” The consultant coined the Accenture name because...
Words: 1035 - Pages: 5
...Business Process Outsourcing Introduction Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called near shore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. In 2010, the Philippines surpassed India as the largest business process outsourcing industry in the world. After growing 20 per cent in 2012, the BPO industry of the Philippines is estimated to gross revenue of upwards to $25 billion by 2016. By these estimates, the Philippines' BPO industry will account for approximately 10 per cent of the nation's GDP. History...
Words: 5948 - Pages: 24
...Abstract Accenture Development Partnerships (ADP) is a philanthropic arm of Accenture that supports an innovative not-for-profit business model as a means to channel the core business capabilities of Accenture to organizations in the international development sector. This article will give an overview of the offering, a look inside the industry where large corporations choose ethics over profit and will help the reader gain an understanding of what is necessary to successfully work within this group. . Ethics vs, Profit: An Exploration of Accenture Development Partnership My goal is clear; it has been for roughly five years now. When I left the not-for-profit sector and joined a Accenture, I did so with the very specific goal of returning with new and fine-tuned skills. As I sat in my New Joiner Orientation and learned about ADP, I knew that one day I would join Accenture Development Partnerships and once again work on projects that serve the greater good. I will channel the skills I have gained from my experience within a multi- national corporation, bring my non-for-profit sensibilities, expertise in development and fundraising to help advance sustainable solutions to global development challenges. Until joining Accenture, all of my adult work experience comes from the not-for-profit sector where I worked in very creative atmosphere within event management, fundraising and development.. After years of...
Words: 1519 - Pages: 7
...to achieve these seemingly conflicting results. Huawei Technologies Co. Ltd. is a Chinese multinational networking and telecommunication and service company headquartered in Shenzhen, Guangdong. It is the largest telecommunications equipment maker in the world, having overtaken Ericsson in 2012. Huawei has been helping operators to solve IT transformation issues based on the in-depth understanding of the telecommunications business for many years, in recent years, cloud computing, continuous innovation on network virtualization and global best practice make Huawei become the best IT strategic partner for the operators. Huawei’s strategic partnership-based IT operation and transformation management are helping operators to efficiently operate the existing IT systems and providing management for operator's IT transformation also helping operators to expand new business areas such as enterprise cloud. 2. Using newspapers, magazines, or the internet, find examples of operations and supply chain strategies. Write a few paragraphs describing the situation and the strategies begin pursued. (1) Operations Strategy Wal-Mart is one of the most successful and largest retailers in U.S. history. From 1945 to nowadays, it's operations strategy is to use low inventory levels and prices to generate faster sales based on low prices and value. Keeping inventory low allows the company to keep prices low for their customers, as well as replace products with new items once inventory is gone...
Words: 855 - Pages: 4
...person that I interviewed, Manoj Joshi, who is a leading Manager in a company called Accenture, which offers international management consulting, outsourcing and even technology services. Republic of Ireland and Dublin are Accenture’s main headquarters. It has net revenues of twenty six billion with almost 280,000 employees, also assisting clients in 56 countries. Accenture has most of their employees in India as compared to any other country. In Philippines it has almost 35,000 employees, while in the US, it has 40,000. The three main topics that I discovered during the interview are Accenture’s competitive strategy, business outsourcing adjustments, and international marketing ways. The competitive strategy, which Accenture mainly uses, is differentiation strategy. Differentiation strategy is basically offering services or products that are unique and valued superior as compared to the other competitors. They are offering superior valued products and services by understanding their clients working system of the company, assessing the operating performance of the business, defining the business case, designing the model and then explaining to the clients, to assist them achieve their goals. They also introduced an approach called BPM (business process management) which is a process of management that can help many businesses attain many important attributes easily. Even though Accenture helps a lot of their clients to be a part of new markets around the world, helping to...
Words: 498 - Pages: 2
...Finance and Performance Management Mastery and the High Performance Business At Accenture, we have always believed that a direct correlation exists between the sophistication of an organization’s finance and performance management capabilities and its overall performance. 2 Now, we’ve put that theory to the test. In a recent landmark study, Accenture examined the relationship between finance and high performance. The results show a tangible link and strong correlation between a high-performance business and mastery of a new finance competency set. The results also reveal that those companies that created the greatest value have embraced entirely new ways of thinking about finance and performance management. Achieving High Performance Accenture defines high-performance businesses as organizations that consistently outperform their peers over a sustained timeframe (typically 5 to 7 years) and across business cycles, industry disruptions and CEO leadership cycles. These companies deliver consistently upper-quartile total returns to shareholders. They create returns on invested capital significantly in excess of the cost of capital and drive profitable revenue growth faster than their industry peers. In short, they are lean, responsive to changing competitive fundamentals and consistently rank as market leaders. How do they do it? Accenture embarked on a major research program to identify the attributes and practices that distinguish high-performance businesses from...
Words: 12048 - Pages: 49
...Accenture Insurance Reaping the Benefits of Analytics Six Ways to Make Your Business Intelligence Smarter 1 Gartner research shows that many insurers are still struggling to achieve a 360-degree view of their customers, and part of the issue they are grappling with is the completeness or the accuracy of the data they have on customers across their various repositories.1 Despite their hefty and increasing investments in data warehouses, architectures, analytics, and business intelligence (BI) platforms, many insurance companies still are not getting the value they want, and need, from their BI initiatives. Over the past 10 years, insurers have spent hundreds of millions of dollars on data warehousing and BI. One of the prime areas for insurer’s IT investments from 2010 to 2011 was in data warehousing; half of the 29 propertycasualty executives surveyed by the Ward Research Center indicated they were budgeting more money to better house their data.2 Despite the focus and investment, insurers saw little change; the same huge, bulky, flat report outputs from the old systems were simply migrated to the new systems. As a result, carrier information remains disjointed, conflicting, slow, and backwards-looking. Executives and managers continue to be overwhelmed by ominous reports. They have a hard time deciphering what the information means relative to business change. They either have too much or too little information, rarely at the point of need, and never with the ability...
Words: 3218 - Pages: 13
