...Better Practices for Retaining Organizational Knowledge: Lessons from the Leading Edge David W. De Long and Thomas Davenport n 1998, after significantly downsizing for ten years, the Tennessee Valley Authority (TVA) realized that the median age of its 13,000 remaining employees was 48. Because most of its workers retired well before age 60, this meant that over the next ten years the TVA, the largest electrical utility in the United States, was bound to lose many of those it depended on to run its nuclear, coal-fired, and hydroelectric power plants efficiently and safely. Those employees, and the knowledge they embodied, would be hard to replace. Changing workforce demographics, marked by an aging labor force, more competitive recruiting, and faster turnover among younger employees, are creating unprecedented knowledge-retention problems in many industries, threatening to reduce the capacity for innovation, growth, and operational efficiency. A recent study of 26 firms conducted by the Accenture Institute for Strategic Change documented the danger lost knowledge poses for organizational performance in the global chemical industry.1 But, of course, operational and institutional amnesia imperil more than just the chemical industry. This article outlines a set of “better practices” that organizations currently are implementing to address these concerns. The practices shared here are not claimed to be “best in class,” because the challenges of knowledge ...
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...Maureen Frye, an assistant product manager at Quaker Steel & Alloy Corporation, was given a mandate to develop a plan to change the call patterns of salespeople responsible for selling extruded titanium alloy products. Her previous attempt at this in 1994 had failed, and in December 1995 she was instructed to come up with an implementation plan that would work. Quaker’s strategy to specialize in high margin, high quality metal alloys had seen them become one of the major manufacturers of specialized metal alloys. A large company with a small town, friendly feel, where the culture was one which encouraged participation in decision making and abandoned rigid hierarchical structures. The company philosophy was very customer focused, aimed at providing the best technical service and customer assistance available. This enabled Quaker to set higher prices and benefit from higher margins, leading to larger sales revenues in 1993 despite a reduction in actual quantity sold. Even Quaker’s competitors viewed them as ‘being very different from other manufacturers of steel and alloyed metals’ . This differentiation was a result of the original founders of the company, both were Quakers. Our analysis of the case highlights a number of mistakes behind the unsuccessful execution of Maureen’s plan. She knew that there were very few female managers and there was a tendency for these women to only occupy the lower level management positions both at Quaker and in the industry. She had discussed...
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...which allows him to gain knowledge about technologies. Another reputation that Mr. Durban is known for is being a “deal junkie”. He invested in companies, such as Zynga, Groupon, and Skype and all have turned out successful. Mr. Durban urges all investors to make calculated financial decisions rather than emotional ones. The approach is Alcatel-Lucent taking to stabilizing the organization is by pursuing a plan called, “Project Secular”, which allows the company to buy time by mortgaging key assets. This plan raised the company’s stock up more than 50%. According to advisors and clients, the company will eventually seek deeper changes since this plan wasn’t enough to keep the company moving forward. Another approach that Alcatel-Lucent needs to take is creating new innovations within their technology department. In the article, it seems as if Alcatel is discovering that it can't keep up in the global tech race....
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...Pope. The Pope spoke of issues that both the Republican political party and the Democratic political party have made their parties’ main issues and causes. However, hot topics of the republican base such as; abortion and same-sex marriage received scant mentions in the Pope's short address (Burke, 2015). Instead Pope Francis focused on immigration, the death penalty, racial injustice, the weapons trade, and poverty all items that the Democratic Party has stated as their cause or issue. With Pope Francis’s speech to lawmakers, he became the first pope to address a joint meeting of Congress which is a milestone in the journey of the Roman Catholic Church in the United States. “Not long ago, the prospect of the head of the Catholic Church addressing Congress would have been unthinkable. Catholics in politics were a source of suspicion and a subject of slander for generations. Today, the pendulum has swung. Nearly one in three members of the Congress that Francis addressed are Catholic” (Baker & Yardly, 2015). Another example of politics and religion that have joined forces is Kim Davis, the clerk of Rowan County, Kentucky. As the website, CNN.com states; “She stands at the crossroads of a controversy between same-sex marriage and faith.” (Payne, 2015). Kim Davis refused to issue marriage licenses to gay couples after the U.S. Supreme Court legalized same-sex marriage in June (Payne, 2015). Since refusing to issue the marriage licenses to same-sex couples, Kim Davis has spent her...
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...on environmental stewardship, activities to benefit society, and a commitment to build shareholder value by making PepsiCo a truly sustainable company.” Performance with Purpose “At PepsiCo, we're committed to achieving business and financial success while leaving a positive imprint on society – delivering what we call Performance with Purpose. “ “Our approach to superior financial performance is straightforward – drive shareholder value. By addressing social and environmental issues, we also deliver on our purpose agenda, which consists of human, environmental, and talent sustainability.” PepsiCo: Products * Pepsi-Cola * Pepsi, Mountain Dew, Mug Root Beer, Sierra Mist, Slice, Aquafina, SOBE, Lipton… * Gatorade * Gatorade Thirst Quencher, Propel Fitness Water, Tiger Woods Line, G2… * Frito-Lay * Grandmas Cookies, Oberto Jerky, Miss Vickie's Potato Chips, TrueNorth, Flat Earth… * Tropicana * Premium Juices, Tropicana Twister, Dole, Naked Juices… * Quaker * Quaker Oatmeal, Life Cereal, Cap’n Crunch Cereal, Aunt Jimima, Rice-a-Roni… II. Time Frame 1991 - Formed a joint venture with Unilever to sell bottled Lipton teas. 1994 -...
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...Americans have used protests as a way to seek justice since the beginning of the original thirteen colonies. Since then, it has been made evident that protests are the most powerful method to spark a movement. Throughout the course of history, many political and rebel groups have risen in order to inspire change. While America has progressed in addressing it is needs, modern day activists prove that there are still ways to go. These activists promote change based on the maltreatment of the environment, racial injustice, and American involvement in wars. The world would not be the same without those important figures who learned to speak up and claim their right to a democracy. Protests such as the Quaker Petition of 1688, the Silent Spring...
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...Pepsi Project Table of Contents Executive Summary Pepsi (PEP) Background Statement of Cash Flows Analysis of ‘Cash Flow to Net Income’ Analysis of ‘Cash Flow Adequacy Ratio’ Analysis of ‘Free Cash Flow / Operating Cash Flow’ Competition Marketing Campaign Innovation References Pepsi (PEP) Background PepsiCo, Inc. is a global food, snack and beverage company. The Company's brands include Quaker Oats, Tropicana, Gatorade, Lay's, Pepsi, Walkers, Gamesa and Sabritas. Pepsico Inc. is registered on NYSE using the ticker symbol of ‘PEP’. Using the available data from 1978 till now, the PEP ticker symbol has seen the stock price increase of approximate 4400% , which is comparable to its closest competitor Coca-Cola’s (Ticker : KO) growth of 4500% in the same time period. Pepsico’s current Market Cap is approximately 98.83B with a P/E ratio of 15.90. A high P/E ratio suggests investor's confidence in the future growth prospects of the company and Pepsico has the highest P/E ratio as compared to its major competitors in the sparkling soda industry including Coca-Cola and Dr. Pepper. Even though it can be interpreted that PEP has lagged behind Coca-Cola over the years in US market but it is very important to understand that the majority of PepsiCo's revenues do not come from carbonated soft drinks.In fact, beverages account for less than 50% of total revenue. Additionally, over 60% of PepsiCo's beverage sales come from its key non-carbonated brands like Gatorade...
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...There were six religious groups that were used (Catholics, Mainline Protestants, Evangelicals, Jew, Quaker, African American Christians) these fell into three strategies for organizing stewardship which are the following: institutionalized system were the system evolved from a religion that has responsibility for caring for people in need to the community church as a whole, congregational system were is individual actions are needed to support the needs of the people and network were social networks are made around a certain nonprofit and is said to be the key supporting element that support the Faith based Organization. Stewardship system simply mean the way each group of religions gather their support for the faith base organization, not counting the structure of the communities...
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...Written By | Greg Stine The Nine Principles of Branding Supplemental Information for the Branding Essentials Workshop 2 4 6 9 12 14 16 18 20 23 26 29 32 Branding at a Glance Branding: What Is All This About, Anyway? Branding Principle #1: Keep It Simple Branding Principle #2: Mass-Produced Word of Mouth (PR) Builds Brands Branding Principle #3: Focused Brands are More Powerful Branding Principle #4: Differentiation is Key Branding Principle #5: The First Brand Advantage Branding Principle #6: Avoid Sub-brands at All Cost Branding Principle #7: Perception vs. Quality Branding Principle #8: Be Consistent and Patient Branding Principle #9: Write Out Your Brand Definition Discovering More Than Just Your Brand About the Author Table of Contents 2 Branding at a Glance By Greg Stine President of Polaris, Inc. The success of a product, service, individual, business, organization, or even a city is based on being perceived as unique. Look at any market leader and you’ll find they each own a place in the consumer’s mind. They have positively differentiated themselves from the rest of the competition. Branding is creating that individual niche in the consumer’s psyche and owning it. More than just marketing, branding is the entire effect that creates a memorable identity. A successful branding program is also based on differentiating yourself as unique. Effective branding creates a perception that there is no other product, service...
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...studies. Conflict transformation has been defined by as the use of the holistic and multi faceted approach to managing violent conflict in all its phases. Thus the term signifies an ongoing process of change in relations, behavior, attitudes, and structures from negative to positive (Lederach 1995). Conflict transformation views peace as centered and rooted in the quality of relationships, It moves beyond the episodic expression of the conflict and focuses on the relational and historical patterns in which the conflict is rooted. Harrington and Merry (1988) advocate that societies are transformed when fundamental social and political changes are made to make correct inequalities and injustices and to provide all groups with fundamental human needs. Thus they regard conflict transformation as the restructuring of social institutions and structures so that people can realise their potential. Conflict transformation refers to outcome, process and structure oriented long-term peace building efforts, which aim to truly overcome revealed forms of direct, cultural and structural violence. The ideas of Lederach have heavily informed peace practioners as to avoid the ideas of quick solutions to deep social political problems .Thus he favoured a holistic approach to peace building based on justice...
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...(increasing profitability and creating a moniker like CSR) can be eradicated by finding a noble purpose. Companies must walk the talk by getting over with PR exercises on CSR initiatives and focus on re-engineering their value chains. So what you are essentially saying is that overhauling one’s business purpose can be a solution for the ongoing CSR debate. Prasad: Yes. Let us try and understand this with an example. As part of its product portfolio, PepsiCo sells both obesity inducing drinks and healthy products. Hypothetically if they choose to do a CSR initiative in schools, distributing healthy products like Gatorade and Quaker Oats will make sense. Clearly Indra K. Nooyi has a purpose integrated in PepsiCo’s strategy. On the other hand, Coca-Cola does not have that balance in its product portfolio. What role can an effective human resource department play in addressing leadership concerns in companies? Is this completely missing in India? Prasad: Indian HR departments...
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...products company with one of the best valuable trademarks, also available in more than 200 countries worldwide. Coca-Cola and PepsiCo control nearly 40% of the entire beverage market but based on Interbrand’s best global brand 2011, Coca-Cola is world’s third most valuable brand; however PepsiCo is number 25 in the list (Saeidinia M., 2010). Moreover, competitors are catching up. The Coca-Cola company main rival is PepsiCo, being the second in the soft drink industry. Coca cola global products are 100% soft drinks and beverage, while PepsiCo global is both 48% snacks and 52% beverage corporation. PepsiCo contains more sugar and caffeine than Coca-Cola; each can of Pepsi contain approximately 8 teaspoons of sugar so if consumer’s need sugar and energy, PepsiCo appropriate better fit. According to studies, in December 2005, PepsiCo surpassed Coca-Cola in market value for the first time. PepsiCo has more extended...
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...Yuxing Tang Rebecca Watkins Mark Kapadia Shane Reigert Zihao He Dr. Robert D. Russell BA. 462 10 December 2014 Learning organization project: PepsiCo Industry analysis Market Overview PepsiCo is operating in the food and beverage industry. PepsiCo merged with Pepsi and is the parent company that owns a variety of other companies such as, Frito Lay, Quakers, and ocean spray just to name a few. Pepsi alone is considered to be in the soft drink industry. (The PBG Inc. 2013). In accordance to Kpmg LLP, PepsiCo's operations are organized into four business units: PepsiCo Americas Foods (PAF), PepsiCo Americas Beverages (PAB), PepsiCo Europe, and PepsiCo Asia, Middle East and Africa (AMEA). These four business units comprise six reportable segments: Frito-Lay North America (FLNA), Quaker Foods North America (QFNA), Latin America Foods (LAF), PAB, Europe, and AMEA. Pepsico is in 200 countries. Prior to their merger in February 2010, PepsiAmericas (PAS) and Pepsi Bottling Group (PBG), the two North American bottling units of PepsiCo, operated as the company's independent bottling subsidiaries. They were the major distributors of the finish goods. Since the merger, PAS and PBG are operating as a unit of Pepsi Beverages Company (PBC). PBC operates in the US, Canada and Mexico and encompasses approximately three-fourths of PepsiCo's North American beverage volume.(Kpmg 1). Other than producing, marketing and selling PepsiCo's global beverage brands, the PBC also manufactures...
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...Thematic Essay Practice – Reform Movements US History/Napp Name: __________________ From the August 2004 New York States Regents/ U.S. History & Government THEMATIC ESSAY QUESTION Directions: Write a well-organized essay that includes an introduction, several paragraphs addressing the task below, and a conclusion. Theme: Reform Movements Task: Some suggestions you might wish to consider include the abolitionist movement, Populist movement, Progressive movement, women’s rights movement, civil rights movement, and the labor movement. Gathering the Facts: 1- The Abolitionist Movement • “The goal of the abolitionist movement was the immediate emancipation of all slaves and the end of racial discrimination and segregation. • Advocating for immediate emancipation distinguished abolitionists from more moderate anti-slavery advocates who argued for gradual emancipation, and from free-soil activists who sought to restrict slavery to existing areas and prevent its spread further west. • Radical abolitionism was partly fueled by the religious fervor of the Second Great Awakening, which prompted many people to advocate for emancipation on religious grounds. • Abolitionist ideas became increasingly prominent in Northern churches and politics beginning in the 1830s, which contributed to the regional animosity between North and South leading up to the...
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...0 1 2 0 1 3 0 3 2009 Annual Report WHAT IS At PepsiCo, Performance with Purpose means delivering sustainable growth by investing in a healthier future for people and our planet. As a global food and beverage company with brands that stand for quality and are respected household names—Quaker Oats, Tropicana, Gatorade, Lay’s and Pepsi-Cola, to name a few—we will continue to build a portfolio of enjoyable and wholesome foods and beverages, find innovative ways to reduce the use of energy, water and packaging, and provide a great workplace for our associates. Additionally, we will respect, support and invest in the local communities where we operate, by hiring local people, creating products designed for local tastes and partnering with local farmers, governments and community groups. Because a healthier future for all people and our planet means a more successful future for PepsiCo. This is our promise. PerFormance To all our investors… It’s a promise to strive to deliver superior, sustainable financial performance.* Our GOals and COmmitments toP line: • Grow international revenues at two times real global GdP growth rate. • Grow savory snack and liquid refreshment beverage market share in the top 20 markets. • Sustain or improve brand equity scores for Pepsico’s 19 billion-dollar brands in top 10 markets. • rank among the top two suppliers in customer (retail partner) surveys where third-party measures exist. bottom line: • continue to expand division...
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