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An Information System Security Breach at First Freedom Credit Union

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MIS 671 CASE STUDY 2
AN INFORMATION SYSTEM SECURITY BREACH AT FIRST FREEDOM CREDIT UNION

Introduction
The case is about an information system security breach at First Freedom Credit Union, a financial institution in the Southern part of the United States. First Choice Credit Union (FFCU has seven branches located throughout the metropolitan area. One branch is located at the FFFCU headquarters. Most employees at the FFCU has at least 5 years of service. The credit card information of 200,000 members has been stolen. This is highly sensitive information and it puts the members at critical risk. The security breach might cause loss of finances and other disturbances.
Frank Sanders, the CEO of FFCU called a conference with all the executives of the FFCU. The nature of the conference was to discuss a security breach. A security breach that affected card member credit card numbers and personal information. Frank was uncertain if the breach had affected all members’ information or a portion. However, Frank was aware that fraudulent activity had already taken place on some accounts. Due to the fraudulent activity that had transpired Frank had canceled all current credit cards and was sending out replacement cards.

Jaime O’ Dell, the chief information officer (CIO) was appalled because nothing had ever happened like this since his tenure with the company. Jaime felt the firewall being used was the top of the line, virus protested was updated daily and an intrusion detection system that would alert him on his smartphone was enough security for the FFCU. Jaime and Frank met and agreed that an immediate investigation needed to take place. The questions at hand was the breach a technical issue or human error? Did it originate from an outside source or from within? They have to get to the bottom of the issue to assure the credit card members that their data is

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