...Chapter 1 Introduction Chapter 2 Overview Of Jamuna Bank Limited Chapter 3 Moulovi Bazar Branch Chapter 4 Positioning of The JBL In The Market Chapter 5 Analysis & Discussion Chapter 6 Financial Performance Of JBL Chapter 7 Conclusion & Recommendation “Examination of Performance and Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited Moulovi Bazar Branch” Shahariar Hasan Report Submitted To The School of Business & Economics United International University In Fulfillment of Requirement for the Degree of Bachelor of Business Administration “Examination of Performance and Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited Moulovi Bazar Branch” By Shahariar Hasan ID: 111-091-236 BBA Program Major In Marketing School of Business & Economics United International University Supervised By Kawsar Ahmmed, Phd Assistant Professor in Marketing School of Business & Economics United International University Submission Date: June, 2014 LETTER OF TRANSMITTAL Date: June 07, 2014 Kawsar Ahmmed, Phd Assistant Professor School of Business & Economics United International University Subject: Submission of the final report on “Examination of Performance and Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited Moulovi Bazar Branch”. Dear Sir, In the following pages, I have presented Internship Report, which you had authorized ...
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...1 Introduction Jamuna Bank Limited is a financial institution that operates with the objective to complete the economic and financial principles of banking area. Banking sector plays a significant role in achieving the high economic growth of the country. A bank is a financial institution whose main aim is to earn profit through exchange of money and credit instruments. So, the banking system occupies an important place and plays an important role in a nation’s economy. In recent time this sector has been changing a lot due to regulation, technological innovation, globalization etc. banking sector in Bangladesh is lagging behind in adopting these changes. Bank is the oldest institution that is contributing toward the development of any economy It is treated as an important service industry in modern world. Now a days the function of the bank is not limited in the same geographical limit of the country. Due to globalization and free market in economy, this industry facing much competition in the country and the implementation of WTO will further increase competition. The overall performance of the bank does not only depend upon the banking industry itself but also on performance of economy where it is operating. The Banking sector in Bangladesh is different from the banking sector in developed countries. This is one of the major service sectors in Bangladesh economy and can be divided mainly in to four categories- Nationalized Bank, local Private Bank, Specialized financial...
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...Background This report is a part of our Management Information System (MIS-405). The topic of the report is “Electronic Commerce [e-commerce] used in the banking service of Bangladesh”. The report focuses on the private banking service in our country. We have been told to choose any one of the private banks operating in our country, irrespective of its origin. We chose the Jamuna Bank Limited for our report. 1.2 Origin The course instructor of Management Information System (MIS-405) Ms. Ayesha Jahan orally authorized the task of writing this report to a group of five students. We proposed Jamuna Bank Limited as per the requirements of report completion. Our course instructor approved the topic of our report. Groups were independently formed about the report. 1.3 Purpose This report has tried to fulfill the formal procedures to write a report. The purpose of the report is to show what the effect of electronic commerce is in the banking sector of Bangladesh. It is a major part of our course requirement. Learning about Management Information System practice into the contemporary business organization is one of the most important parts of our course. 1.4 Scope of the study In our report, we briefly discussed about banking industry of Bangladesh and management information system into the banking industry. The findings of this report includes both the current industry situation and the management information system into the Jamuna Bank. In the report, we started with the discussion...
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...Internship Report, internship document , internship term paper. ON FOREIGN EXCHANGE ACTIVITIES OF JAMUNA BANK LTD. [pic] Submitted to Lecturer Department Of Business Administration Southeast University Submitted by Md.Mahbubul alam Program: BBA Major: Finance ID: M20811111090 Batch: 15th [pic] Acknowledgement At first I convey my special thanks to Lecturer Ms. Jannatul Ferdaous, my honorable supervisor for her proper supervision during her busy days. Also thanks to Mr. Engr. S.M. Anisuzzaman, VP and Branch Incharge, Jamuna Bank Limited, Sonargaon Road Branch for his cooperation during my internship period in the Bank. Then thanks to all other officials of JBL, SRB specially Mr. Khalad Mosharaf (FEO), Mr. Illias Uddin Ahamed Chowdhury (SEO), Mr. Yousuf Solaiman Russel (JAVP), Mr. Yeasir Mahamud (SEO), Ms. Roksana (EO) and Mr. Anwarul Kobir (FAVP) & sub Manager, for their cooperation, appreciation and amiable behavior which made my internship report worthy and valuable. I also express my special thanks to my intern colleagues of the Bank. Finally I apologize to those whose names I have not mentioned in my acknowledgment. However they are in the core of my heart and I am always grateful to them. (Md. Nazmus Sakib) BBA, Major in HRM ID...
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...Sumons INTERNSHIP REPORT ON “Foreign Exchange Activities” of Jamuna Bank Limited at Malibagh Branch,Dhaka Date of Submission April, 2011 STAMFORD UNIVERSITY BANGLADESH INTERNSHIP REPORT ON “Foreign Exchange Activities” of Jamuna Bank Limited PREPARED FOR .................................. .................................. ................................. ................................. PREPARED BY Lutfur Nahar ...................................... Batch: ............................... Program: BBA (Major in Finance) Date of Submission April, 2011 STAMFORD UNIVERSITY BANGLADESH Letter of Transmittal April, 2011 Md. Nur Alam Siddik Senior Lecturer Department Of Business Administration Stamford University Bangladesh Subject: Submission of Internship report on “Foreign Exchange Activities of Jamuna Bank Limited”. Sir, I am honored and pleased to have such a creative report paper which has given me immense pleasure and enhanced my educational knowledge beyond my limit. While preparing this report paper, I had the unique opportunity to deliver my ideas, thoughts, plans as well as myself. I have tried to give my best to follow your instruction, Schedule, Format and Suggestion in every step of our writing. Thanking you and expecting to get cordial acceptance from you. Sincerely yours _____________ Lutfur Nahar Id:03411502 Batch:34-D Major In Finance Stamford University Bangladesh Declaration Of...
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...Ratio-Analysis-of-Jamuna-Bank Report On Ratio Analysis of Jamuna Bank Submitted To: Mr.K.M.Zahidul Islam Senior Lecturer Faculty of Business and Economics Daffodil International University Submitted by: MD. Jilllur Rahman Khan ID. No: 041-18-243 Program: B.Com (Hon’s) Batch: 3rd Daffodil International University 102, Sukrabad, Mirpur Road Dhanmondi, Dhaka-1207 Submission Date: September 19, 2006 September 19, 2006 Mr. K.M. Zahidul Islam SeniorLecturer Department of Business and Economics Daffodil International University Shukrabad, Dhanmondi Dhaka-1205 Subject: Prayer for submission of Ratio Analysis on Jamuna Bank Limited. Dear Sir: I beg to state that I am a regular student of B.com (hon’s) of Daffodil International University. I am submitting this report on Jamuna Bank Limited as you give me a great chance to prepare a report on this prestigious bank. It can be said that by doing this kind of assignment I have learned a lot of excellent information about banking sector. To prepare this report I have shared my views and ideas with the executive of this bank. Now, I have a nice experience...
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...completing MBA from Stamford University Bangladesh. In our economy, there are mainly three types of schedule commercial banks are in operation. They are Nationalized Commercial Banks, Local Private Commercial Banks and Foreign Private Commercial Banks. All Bank has discovered a new horizon in the field of banking area, which offers different General Banking, Investments and Foreign Exchange banking system. Globalization of the world economy for goods and services makes foreign exchange necessary for almost every citizen across the country. So I have decided to study on the topic Comparative Analysis of Foreign Exchange Activities: A case study on some selected banking companies in Bangladesh”. 1.2 Objectives of the Study: The main objective of the study is to critical evaluation of Foreign exchange dealings of all Bank In order to attain the basic objective of the study, the following are the specific objectives: * To identify the various foreign exchange activities performed by Listed Banks. * To point out factors affecting the performance of foreign exchange dealings of the studied banks. * To identify the documents used in foreign exchange activities of the sample banks. * To analyze the trend of export, import and foreign remittance of the selected banks. * To suggest in order to improve the foreign exchange dealings performance of Listed Banks. 1.3 Methodology of the Study: Methodology of the study is an essential part of the study. It is designed...
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...The banking system of Bangladesh at independence consisted of two branch offices of the former State Bank of Pakistan and seventeen large commercial banks, two of which were controlled by Bangladeshi interests and three by foreigners other than West Pakistanis with fourteen smaller commercial banks. The newly independent government immediately designated the Dhaka branch of the State Bank of Pakistan as the central bank and renamed it the Bangladesh Bank. The Bangladesh government initially nationalized the entire domestic banking system and proceeded to reorganize and rename the various banks. Foreign-owned banks were permitted to continue doing business in Bangladesh. The insurance business was also nationalized and became a source of potential investment funds. Cooperative credit systems and postal savings offices handled service to small individual and rural accounts. The new banking system succeeded in establishing reasonably efficient procedures for managing credit and foreign exchange. Now, banks in Bangladesh are primarily of two types: Scheduled Banks: The banks which get license to operate under Bank Company Act, 1991 (Amended in 2003) are termed as Scheduled Banks. Non-Scheduled Banks: The banks which are established for special and definite objective and operate under the acts that are enacted for meeting up those objectives, are termed as Non-Scheduled Banks. These banks cannot perform all functions of scheduled banks. There are 52 scheduled banks in Bangladesh...
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...INTRODUCTION 1.0 Background of the Study Islami Bank Bangladesh Limited (IBBL) is the first of its kind in the South East Asia which was established in 1983 with a view to provide banking services based on Islamic principles. The bank, which started its operation with only 3 branches in the first year of its inception, has now 254 branches in 28 years of operation. As a bank, Islami Bank Bangladesh Limited receives deposits from its customers from all over the country as well as from abroad on profit and loss sharing basis and deploys that fund to different investment clients to gain profit. The bank distributes an agreed portion of the profit earned to the customers and the shareholders. Islami Bank Bangladesh Limited also performs foreign exchange business. In this process, the bank endeavors to contribute to the betterment of the society. In the context of open market economy, the foreign exchange business is growing rapidly and playing a vital role in the economic growth of a country. About 40 % of total business of our country is rolling through foreign exchange transaction. Islami Bank Bangladesh Limited has significantly contributed in flow of international transactions. Among the private commercial bank of our country IBBL is being kept the first position in export, import, remittance flow and as well as earnings the operating profit. Why I have chosen this topic, because to focus the foreign exchange banking performance of IBBL & its activities as based...
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...Executive Summary: The aim of this study was to assess the effectiveness of Corporate Social Responsibility (CSR) practices of some local banks and track the performance of these banks with superior ratings for environmental, social and governance practices in Bangladesh and these banks are: Eastern Bank Limited, One Bank Limited and Mutual Trust Bank Limited. The study specifically focused on the extent to which companies practicing CSR complied with basic legal labor standards involving their employees and my marking 0 and 1 (0 for Null for practicing CSR,1 for CSR Practice). The study involved identification of companies providing CSR, obtaining information about the details of the CSR practices adopted at these companies (though looking at their website and interviews few of employees) and an assessment of how well these companies complied with basic CSR standards. The research found that most CSR practicing companies practiced CSR in their own specific way. It was often unclear how much money companies spend on CSR and it also found that many of these companies, whilst providing CSR, did not comply with the law in providing basic labor standards to their employees. The study also showed the comparison among these three banks with graph where graphical technique is informative in the field of statistics used to visualize quantitative data. Statistics and data analysis procedures generally yield their output in numeric or tabular form; graphical techniques allow such...
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...History of Bank Banking in the modern sense of the word can be traced to medieval and early Renaissance Italy, to the rich cities in the north like Florence, Venice and Sialkot Genoa. The Bardi and Peruzzi families dominated banking in 14th century Florence, establishing branches in many other parts of Europe.[9] One of the most famous Italian banks was the Medici Bank, set up by Giovanni di Bicci de' Medici in 1397.[10] The earliest known state deposit bank, Banco di San Giorgio (Bank of St. George), was founded in 1407 at Genoa, Italy.[11] Origin of the word The word bank was borrowed in Middle English from Middle French banque, from Old Italian banca, from Old High German banc, bank "bench, counter". Benches were used as desks or exchange counters during the Renaissance by Florentine bankers, who used to make their transactions atop desks covered by green tablecloths.[12] Definition of bank A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. A bank connects customers that have capital deficits to customers with capital surpluses. Listed Bank operates in Bangladesh Central bank • Bangladesh Bank In 1972 the Government of Bangladesh reorganized the Dhaka branch of the State Bank of Pakistan as the central bank of the country, and named it Bangladesh Bank with retrospective effect from 16 December 1971. State-owned...
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...1.0 Introduction 1.0 Background of the report As the student of Bachelor of Business Administration (BBA) every student has to conduct a practical orientation (Internship) on any organization for fulfilling the requirements of the B.B.A program. In order to fulfill this requirement of the Internship program I choose Mercantile Bank Limited (MBL). The main purpose of the program is to know the real world situation. The topic of my report is “General banking &credit on Mercantile Bank Limited”. In this regard I have opportunity to make my internship in Mercantile Bank Limited from July 22 to October22, 2009. The Mercantile Bank Limited is a scheduled private commercial bank established on May 20, 1999 under Bank Company Act, 1991 and incorporated as a public limited company under companies act, 1994. The bank started commercial banking operation from June 02, 1999. During this short span of time, the bank has been successful to position itself as a progressive and dynamic financial institution in the country. Involvement of the banking sector in different financial events is increasing day by day. At the same time the banking process is becoming faster, easier and the banking arena is becoming wider. As the demand for better service increases, the banking organizations are coming with innovative ideas. In order to survive in the competitive field of the banking sector, all banking organizations are looking for better service opportunities to provide to their clients. ...
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...1.1 Introduction of the Report Banks play the most important role in the economy. Banks collect money from the individuals and lend them to others. Now banks offer the widest range of financial services and perform lots of financial functions. Thus banks have proven that they are the key factor for the business and economy as well. Sonali Bank Limited is the largest banking institution in Bangladesh, dynamic in actions, honest in dealings, just in judgment, fair in approaches and devoted to high quality service to customers and thereby contribute to the growth of GDP of the country throughout stimulating trade and commerce, boosting up export, poverty alleviation, raising living standard of limited income group and overall sustainable socio-economic development in the country. To achieve the aforesaid objectives of the Bank, different banking activities must play an active role to provide the financial assistance to the customer who also helps them by providing them with management assistance when needed. Sonali Bank Limited has played this role with their experiences in the banking sector where the others are not merely performed. The internship report comprises a brief study on the Sonali Bank Limited during three months internship. The report is distributed in many parts according to nature and requirement of organization and according to the instructions of supervisor of report. 1.2 Justification of the study Internship Program is a mandatory program for all students...
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...Literature------------------------------------------------4 3.0 Banking Industry in Bangladesh---------------------------------------------------------- 3.1 What is a Bank? ----------------------------------------------------------------------5 3.2 Definitions of Bank form different view -------------------------------------5 3.3 Where does the word BANK come from? ------------------------------------6 3.4 Why Banks? Why don’t go to another financial institution? -------------7 3.5 Banking System in Bangladesh---------------------------------------------------7 3.6 Banking system is very from country to country because of Following 3 reasons---------------------------------------------------------------------12 3.7 There are different kinds of financial services firms calling themselves Banks---------------------------------------------------------------------------------------12 4.0 Major Problems Faced by Bangladeshi Banking Industry-------------------------14 4.1 Lack of Good Governance, Accountability and Transparency------------14 4.2 Low quality of asset -----------------------------------------------------------------15 4.3 Inadequacy of Effective Risk Management System--------------------------16 4.4 BASEL Slandered Implementation Problem ---------------------------------17 4.5 CAMELs rating problem-----------------------------------------------------------18 ...
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...1.0 Introduction 1.1 Origin of the Report The report has been prepared as a requirement for the completion of BBA Degree and course BUS 498, Project Work, SSM Sadrul Huda, course instructor, assigned to do an analysis report on “Promotional Activities of different private banks in Bangladesh”. For this purpose I, Mustafizur Rahman, ID – 2007-1-10-097 choose to prepare this report on Promotional Activities of 5 different private banks. The date of submission of the report is April 28, 2011. 1.2 Background Promotion is a form of corporate communication that uses various methods to reach a targeted audience with a certain message in order to achieve specific organizational objectives. Nearly all organizations, whether for-profit or not-for-profit, in all types of industries, must engage in some form of promotion. Such efforts may range from multinational firms spending large sums on securing high-profile celebrities to serve as corporate spokespersons to the owner of a one-person enterprise passing out business cards at a local businessperson’s meeting. Like most marketing decisions, an effective promotional strategy requires the marketer understand how promotion fits with other pieces of the marketing puzzle (e.g., product, distribution, pricing, target markets). Consequently, promotion decisions should be made with an appreciation for how it affects other areas of the company. 1.3 Objectives of the Study: Objectives of Marketing Promotions The most obvious objective...
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