...“CRM” - 2009 For the sole, internal use of Aspen Marketing Services, Inc. - Contact: Bill Ewing. Researched, compiled and published by Woods & Seaton page 123 International Automotive Systems Customer Relationships Management - “CRM” May 2009 Copyright Notice All rights reserved. This document is supplied for the sole, internal use of... Aspen Marketing Services, Inc. - Contact: Bill Ewing. No part may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder. Any questions from Subscribers to Woods & Seaton Automotive Systems Information about this study should be addressed to Mike Seaton, Automotive Systems & Communications, Wash Hill House, ★ ★ ★ ★ ★ Wooburn Green, ESTABLISHED ★ 1973 ★ Buckinghamshire ★ ★ England, HP10 0JA. ★ ★ ★ Telephone: 44 (0) 1628 525 960 E-Mail address . . . mikeseaton@woods-seaton.com Web Site . . . http://www.woods-seaton.com © Woods & Seaton 2009 Tel. 44 (0)1628 525 960 E-mail: mikeseaton@woods-seaton.com www.woods-seaton.com Subscribers to Woods & Seaton Automotive Systems Information are automatically included on our e-mail Briefings list and are invited to raise queries about the content of our Analyses via phone or e-mail Telephone: 44 (0) 1628 525 960 Fax: 44 (0) 1628 530 210 E-Mail address . . . mikeseaton@woods-seaton.com Web Site . . . http://www...
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...The media Anne O’Keeffe Historical overview of media discourse ‘The media’ is a very broad term, encompassing print and broadcast genres, that is anything from newspaper to chat show and, latterly, much more besides, as new media emerge in line with technological leaps. The study of ‘the media’ comes under the remit of media studies from perspectives such as their production and consumption, as well as their aesthetic form. The academic area of media studies cuts across a number of disciplines including communication, sociology, political science, cultural studies, philosophy and rhetoric, to name but a handful. Meanwhile, the object of study, ‘the media’, is an ever-changing and ever-growing entity. The study of ‘the media’ also comes under the radar of applied linguistics because at the core of these media is language, communication and the making of meaning, which is obviously of great interest to linguists. As Fairclough (1995a: 2) points out, the substantively linguistic and discoursal nature of the power of the media is a strong argument for analysing the mass media linguistically. Central to the connection between media studies and studies of the language used in the media (media discourse studies) is the importance placed on ideology. A major force behind the study of ideology in the media is Stuart Hall (see, for example, Hall 1973, 1977, 1980, 1982). Hall (1982), in his influential paper, notes that the study of media (or ‘mass communication’) has had...
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