...Running Head: ANALYSIS, REFLECTION AND EVALUATION Organizational Communication Analysis Part V: Analysis, Reflection and Evaluation Analysis, Reflection and Evaluation Researching and exploring the many communication avenues throughout this process, there have been many discoveries. There is no business immune from experiencing a crisis or challenging event. It can happen at any given time without warning which can devastate any organization not prepared. A new approach to crisis management is emerging which progresses beyond a purely reactive response and creates fresh opportunities for improved organizational development. There will be discussion on the traditional event approach to crisis management, which focuses on preparing for and responding to a major adverse occurrence, and discusses the new process approach, which reshapes crisis management within a broader range of management activity. Crisis prevention instead of just crisis response necessitates moving responsibility from the operational to the executive level, and the discussion will explore how crisis management activities can be clustered together and integrated to optimize organizational effectiveness. Virtually nothing can damage organizational reputation and financial performance more rapidly and more deeply than the impact of a major crisis. Yet many organizations continue to delegate responsibility for crisis management to operational middle managers, while reputation management increasingly secures...
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...strategic management process David Pollard and Sabine Hotho Dundee Business School, University of Abertay, Dundee, UK Abstract Purpose – The aim of this exploratory paper is to consider the strategic importance of crisis management and integration of crisis planning with the organisation’s strategy processes, in particular the utilisation of scenario planning as a crisis planning activity. Design/methodology/approach – A review of the crisis management literature was undertaken and key issues identified, subsequently strategic aspects of crisis management were developed in the context of scenario planning. Findings – The paper contains a discussion of major factors related to a strategic approach to crisis management and a more proactive approach to building relationships with the media. Particular attention should be given to the roles and responses of the media and agencies acting on behalf of the company, as both should been treated in the same way as other relatively powerful stakeholders. The authors suggest that firms can obtain significant advantages through proactive preparation for major relevant contingencies, and its incorporation into the strategic management process. Originality/value – This paper brings together the debate on the strategic position of crisis management with scenario planning processes to provide a mechanism for designing, evaluating and managing crisis futures. It should prove useful to managers considering the development of crisis management, especially...
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...Crisis Communication in theory and practice: Analysis of cultural influence, strategy applicability, and stakeholder relevance in Australia and New Zealand Natascha Pancic A thesis presented in partial fulfilment of the requirements for the degree Master of International Communication Unitec New Zealand, 2010 ABSTRACT This research project explores crisis communication in theory and practice in Australia and New Zealand with specific focus on cultural influence, strategy applicability, and stakeholder relevance. A mixed-method approach was used to evaluate crisis communication in its theoretical and practical constituents. The research project comprises of the two data collection methods of content analysis and in-depth interviews. The content analysis, the selected method to evaluate the theory, was conducted from published research studies in leading Australian and New Zealand Public Relations and Communication journals, the websites of the PRism journal, the Australian and New Zealand Communication Association (ANZCA), the Public Relations Institutes of Australia (PRIA) and New Zealand (PRINZ), and via the database search platform Ebsco. The content analysis provided information about the number of published articles, leading theoretical models, research methods, and research orientation. The in-depth interviews, the chosen method to investigate the crisis communication practices, were conducted with three Australian and three New Zealand practitioners...
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...Introduction: What is Performance Management? II. Purpose of Performance Management System III. Problems identified in Dubai Caterers Performance Management System IV. Advantages and Disadvantages of the current rating scale V. Ten Steps to Solve the current crisis VI. Conclusion and Identification of other problems I. Introduction: What is Performance Management? Performance Management is known as activities that focus on the job performance and evaluates it, precisely it has been defined as “strategic and integrated approach to increasing the effectiveness of organizations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron,1998). Performance Management is important for any organization as it aids in accomplishing organizational goals because through it employees can only be provided by appropriate and specific feedback to assist their career development and job performance. In addition to that it effectively evaluates employee behaviors with performance of specific objectives consistent with the work unit and organizational strategy. Moreover, performance deficiencies that may hinder accomplishing of organizational goals are addressed through employee development programs that meet the needs of the organization and the market. II. Purpose of Performance Management System Effective Performance Management Systems are hard to implement, manage...
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...The New Year’s Eve crisis Letter of Transmittal Balasubramanian S External Advisor to Michael’s Homestyle Pasta 31 December 2001 Mike Valenti Founder, Michael’s Homestyle Pasta Connecticut, USA Sir, Subject:Decision report for handling the crisis arising from contamination of seafood with salmonella Please find the enclosed decision report that presents a comprehensive analysis of the current crisis, lists the key options and evaluation criteria used and suggests key recommendations with an action plan for the future. I recommend that Michael’s Homestyle Pasta inform the restaurant chain of the seafood contamination and request them to serve the menu-item only if the individual restaurants maintainFDA-approved cooking standards that could heat the seafood to the desired temperature. Yours sincerely, Balasubramanian S External Advisorto Michael’sHomestyle Pasta Executive Summary Mike Valentiis considering whether he should inform a restaurant chain thatthe recent shipment of seafood sent to themiscontaminated with salmonella. He can choose to not inform the chain, inform the chain and recall the entire shipment or inform the chain and request to serve only if restaurants adhere to FDA-approved cooking standards. While deciding, he should consider the cultural precedent that he is setting for the organisation, impact on reputation of company and financial impact on the business. It is recommended that Mike inform the chain of the contamination with...
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...FINANCIAL STATEMENT ANALYSIS: A TOOL FOR PERFORMANCE EVALUATION A Case Study of Oceanic Bank By IBRAHIM UMAR PGA/09/07766 M.Sc. Assignment Submitted to Dr. M.I. Kida CNA Department of Accountancy University of Maiduguri 2Financial Statement Analysis: A Tool for Performance Evaluation Jan. 2010 3Financial Statement Analysis: A Tool for Performance Evaluation ABSTRACT Financial statements are prepared to meet external reporting obligations and also for decision making purposes. They play a dominant role in setting the framework of managerial decisions. But the information provided in the financial statements is not an end in itself as no meaningful conclusions can be drawn from these statements alone. However, the information provided in the financial statements is of immense use in making decisions through analysis and interpretation of financial statements. There are various methods or techniques that are used in analyzing financial statements, such as comparative statements, schedule of changes in working capital, common size percentages, trend analysis and ratios analysis. This study intends to analyze financial statement of Oceanic bank in Nigeria in order to come up with an in-depth fact finding on its performance and to see if there is any connection between the recent global economic crisis and its overall performance. 4Financial Statement Analysis: A Tool for Performance Evaluation INTRODUCTION 1.1 Background Financial statement represents...
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...Hockaday is a resilient company that has provided an exquisite emergency system for cities all over the world. What we found in Hockaday’s performance is that they needed more training for upper management and the virtual team, the team members didn’t trust other members to fulfil their responsibilities, there was concern for the success of the virtual team structure, and more importantly the virtual team wasn’t really a ‘team’ at all. Our team assessed how the team functioned during the crisis situation, what they had learned from the experience, how the team members felt they performed, how upper management felt the virtual team handled the situation and performed, and what recommendations, requests or suggestions the virtual team had...
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... (amendments always possible) *This is an organic class calendar, meaning (a) amendments are possible, and (b) at the end of the term, you will send a copy back to me with some additions.** Listen carefully for instructions our first week of class and look for >>> to know where to add additional resources from the NYT or PBS Newshour. **The reason for asking you to find/add more articles some weeks is for you to see how much there is to inform you ahead, past graduation, when you need to continue to keep learning going yourself. By then, you should bring new perspectives to the articles and changing ideas/ways of doing nearly everything. ***When NYT responses are due on a day when a case analysis is due, send ONE email with both NYT responses and case analysis included with abbreviated case name in the subject line (e.g., Google 2:30). If you are emailing with a question or about an absence, put QUESTION or ABSENCE in the subject line. Always put the start time of your section in the subject line and always send using your Baruch email account to Linda.Lopez@baruch.cuny.edu (NOT baruchmail). When responding to case questions (cases and questions found at the end of textbook chapters), recall these are analyses, not responses of one or two lines. ****Attendance is required for all panel presentations as well as for any class featuring a guest speaker. If you must leave class early, sign out on the back of the attendance sheet, noting the time and reason for leaving...
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...wers/ Multiple Choice Value: 40 Points (2 point each) 1. The objective of public relations is to sell: 1. An organization’s products 2. An organization’s people 3. An organization’s cash flow 4. An organization 2. The R-A-C-E approach to defining public relations includes the following components: 1. Results, analysis, communication, explanation 2. Research, attitude, communication, explanation 3. Research, action, communication, evaluation 4. Research, analysis, communication, evaluation 3. The job of public relations professional is very much that of an “interpreter,” where he interprets: 1. Management to the public and the public to management 2. Management to the public 3. The public to management 4. Many publics to many managers 4. Which of the following trends contributed to the evolution of public relations in the United States? 1. Economic recovery from the depression 2. America’s expansion into the western part of the continent 3. The growth of big business 4. The rise of powerful political machines in Washington politics 5. Public relations goals must be defined by: 1. Good judgment 2. Public relations management 3. Marketing goals 4. An organization’s goals 6. Morale at the company was low after a series of severe firings. “I’ve got just the thing to get morale back up again,” said Darren, the firm’s public relations director. “We’ll start an employee television program. We start filming tomorrow.” What vital public relations step...
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...General Motors’ Crisis Communication Plan Public Relations & Corporate Communications Company Overview General Motors (GM) is an American global car manufacturer headquartered in Detroit Michigan. Employing 202,000 people, GM produces automobiles in 31 out of the 157 countries in which it conducts business. In 2011, GM succeeded in surpassing Toyota and Volkswagen with the largest number of sales worldwide, 9.03 million vehicles1. At the heart of General Motor’s charge is customer satisfaction: “At the new General Motors, we are passionate about designing, building and selling the world’s best vehicles. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture.”2 Background Information As the world emerged into the 20th century, automobiles were viewed as new, cutting edge technology. Little did the world know how dependent economies would become on this “carriage with no horses.” In order to meet the growing public demand for automobiles, new companies emerged on a widespread scale. Among the first on the scene was General Motors founder, William “Billy” Durant who founded the company on September 16, 19083. Throughout the first few decades after the company’s creation, General Motors only held possession of Buick Motor Company, but as the years progressed General Motors acquired an additional twenty car manufacturers including Oldsmobile, Cadillac and Oakland, also known as Pontiac. After the world recovered 1 http://www...
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...primarily through Company-operated retail stores (Starbucks Annual Report, 2009, p. 1). In May 1998, Starbucks successfully entered the European market through its acquisition of 65 Seattle Coffee Company stores in the UK (Starbucks, 2009). In 1998, since opening its first UK store in London, Starbucks has been growing rapidly at a steady rate with over 660 stores opened by the end of 2009 (Starbucks Annual Report, 2009, p. 3). This report aims to evaluate major internal and external factors affecting Starbucks using different environmental analysis methods such as SWOT analysis, Porters Five Forces and PESTLE Analysis. It will be based on the Starbucks brand in UK, and will identify suitable marketing strategies for Starbucks to expand their business within the next two years. In line with the chosen marketing strategies, recommendations for the marketing mix will be discussed. ENVIRONMENTAL ANALYSIS Environmental analysis or situation analysis is a systematic...
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...operations after the crisis Contingency plans The contingency plan: Identifies alternative courses of action that can be taken if circumstances change with time Details standby procedures to enable the continuation of essential activities and services during the period of the emergency Includes programs for improving the business in the longer term once the immediate situation has been resolved Steps in drawing up a contingency plan Recognize the need for contingency planning Identify possible contingencies - all the possible adverse and crisis scenarios Specify the likely consequences Assess of the degree of risk to each eventuality Determine risk strategy to prevent a crisis & to deal with a crisis should one occur Draft the plan and identify responsibilities Simulate crises and the operate of each plan Dealing with the “what if” question scenario analysis: This involves constructing multiple but equally plausible views of the future The scenario consists of a “story” from which managers can plan Sensitivity analysis Involves testing the effect of a plan on alternative values of key variables e.g. the effect of a 50% loss of capacity Crisis management Crisis management involves: Identifying a crisis Planning a response Responding to a sudden event that poses a significant threat to the firm Limiting the damage Selecting an individual and team to deal with the crisis Resolving a crisis Stages of a crisis Pre-crisis Prior to the event ...
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...Examination of Role of Risk Management to Identify, Analyze and Control the Risk 4 1.2. Structures and Activities of Risk Management Functions 5 1.3. Analysis of Main Types of Risk Facing Businesses 6 1.4. Examination of The Key Operations which Expose Businesses to Risk 7 1.5. Appraisal of Different Types of Security Risks 7 1.6. Business Areas Which are Particularly Vulnerable to Security Breaches and Fraud 8 2. 2nd Task 8 2.1. How Various Methods and Techniques are used to Measure and Assess Risk 8 2.2. Analysis of Actions to Manage Risk by Businesses 9 2.3. Identification of Advantages and Disadvantages of a business having Risk Management System 10 2.4. Analysis of Role and Responsibilities of Manager for overall Accountability of Risk Management 11 2.5. Critical Evaluation of Role of Monitoring and Budgeting in Risk Management 12 3. 3rd Task 13 3.1. Impact of External Influences on Managing Operational Risk 13 3.2. Role of Integrated Risk Management for Reducing Impact of External Factors 14 3.3. Analysis upon the Relationship between Risk and Marketing Strategy 15 3.4. Business Areas which are Influenced by Marketing Risk 15 3.5. Use of Benchmarking to Reduce Risk 16 4. 4th Task 17 4.1. Analysis of Link between Crises Management and Contingency Planning 17 4.2. Why Business Continuity Breaks 18 4.3. Evaluation of the Contribution Crisis Management Systems 19 5. References...
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...natural disaster, the accident can be avoided if there exist a sound risk management cycle to identify the risks within this project and put a risk management plan in place. What’s more, the influence of the Fukushima Daiichi nuclear disaster would be reduced through proper crisis management procedures. There are three major key risk issues findings about the Fukushima Daiichi nuclear disaster. The first one is risk identification problems in risk management cycle. The second risk issue is failure in avoiding crisis. The last point discusses communication problems in containing crisis. The damages can be reduced and the Fukushima Daiichi nuclear disaster can be avoided if TEPCO management make further research in risk identification process, spend more effort in avoiding crisis rather than only focus on profit generating activities. When the crisis happened properly communicate with government and ensure information transparency help protect the public images of the firm, After in depth research about the case of Fukushima Daiichi nuclear disaster and compare with Three Mile Island nuclear power plant accidents. This report draws lessons from the cases and provides several recommendations for the Fukushima Daiichi and the Japanese government. , 2. Introduction and Aims There are numerous business risks and the kinds of risk vary from business to business, but construction of a risk management plan will use a common process. After understanding potential risks to business...
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...INTRODUCTION Defining Strategic Planning - Overview Strategic management can be defined as the art and science of formulating, implementing, and evaluating cross-functional decisions that enable an organization to achieve its objectives. As this definition implies, strategic management focuses on integrating management, marketing, finance/accounting, production/operations, research and development, and information systems to achieve organizational success. The term strategic management in this text is used synonymously with the term strategic planning. The latter term is more often used in the business world, whereas the former is often used in academia. Sometimes the term strategic management is used to refer to strategy formulation, implementation, and evaluation, with strategic planning referring only to strategy formulation. The purpose of strategic management is to exploit and create new and different opportunities for tomorrow; long-range planning, in contrast, tries to optimize for tomorrow the trends of today. Strategic management can also be termed as a bundle of decisions and actions which a manager should undertake and one that can decide the results of a firm’s performance. A manager must have a thorough knowledge and analysis of the general and competitive organizational environment in order to make the right decisions. The management should conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats). They should make out the possible utilization...
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