...empathetic listening skills in their video presentation. The purpose of this video demonstration was to execute the way of empathetic listening skills and help people to make their own decisions. Attending, understanding, responding and remembering, the stages of learning styles (Adler, Rodman & Sevigny, 2011, p. 131), played an important role, where I noticed few challenges while demonstrating my empathetic skills in the video. Nonetheless, I learned many effective ways as regards how to use appropriate skills for proper circumstances. In addition, I learned that...
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...Introduction This is an assessment of the leadership styles and skills of the manager of scotia bank Morant Bay. In this assessment my aim is: To assess critically the effectiveness of the leadership style and skills demonstrated by the manager of the scotia bank Morant Bay branch. In order to achieve this aim I’ve set up a group of objectives which are: To determine the leadership style utilized by the manager. To determine the leadership skills possessed by the manager. To analyse the effectiveness of the managers leadership style and skills. Literature review McHugh (2002) in his book, Understanding business, listed three types of leadership styles namely autocratic, democratic and laissez-faire. An autocratic leader is defined by McHugh as one who makes decisions without consulting others. A participative/democratic leader is one who consults with his subordinates and discuss with them before making decision. A laissez-faire leader will give free reign to his workers. A laissez-faire is sometimes deemed lazy and inactive in a business but this is not so, they set a standard which employees are expected to adhere, McHugh explains this by saying “Managers setting objectives and employees being relatively free to do whatever it take to accomplish those objectives” In a similar study conducted by Griffin (2002) he discovers a new leadership style which he described as transformational and defined as ...
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...experiments and study . In this paper we will be analyzing the benefits and effectiveness of music interventions helps people in many other fields like computation, data machine, entertainment and especially human cognition. There are eight sources below to illustrate the range of task and main purposes of music applying the electrophysiological, biochemical measurement...
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...Self-Discovery thru the Art of Listening: An Annotated Bibliography Diane Jones Saint Petersburg College INTRODUCTION The resources listed in this annotated bibliography are intended to bring to light the importance of listening, in our professional lives as well as in our personal lives. The focus is learning to listen and the importance of being a good listener. Whether in a business relationship or a personal relationship, communication is the key --- forty-five percent of which is listening. Having good listening skills can lead to career advancement. For instance, a manager needs to have the ability to listen nonjudgmentally for valid information and to understand others point of view in order to make managerial decisions. Active listening can help you better understand thoughts and feelings of others and provide positive communication in your relationships. A portion of this research involves self-knowledge and how to get to know yourself better. We are always talking to ourselves, silently, in our heads, thinking… without really paying attention or analyzing our thoughts. Are we really even listening to ourselves? Perhaps we could discover a part of our unknown selves… I am now wondering what all I have missed out on in my lifetime from hearing rather than listening. There is an art to listening and it must be learned and developed through practice. Learning to listen effectively is a complex, challenging, and lifelong undertaking. These resources offer...
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...hypertension agrees to participate in a study that investigates a new nonselective beta blocker. The researcher deliberately withdraws the patient’s asthma medication in order to initiate the nonselective beta blocker therapy. As a result, the patient has a severe asthma exacerbation that requires intubation and mechanical ventilation. 2. Select a research article from previous group works and describe the process of balancing the benefits and risks in the study. The process of balancing the benefit and risk includes: • Identifying potential risks • Analyzing levels of risk (low, medium, high) • Identifying potential benefits • Maximizing benefits • Ensuring risks are minimized (IRB Determination) The Effectiveness of Music in Relieving Pain in Cancer Patients This clinical trial was designed to investigate the effect of listening to personal choice of music (American or Taiwanese) on cancer pain. The intervention (listening to music) posed no risks to the participants. However, the researchers had to analyze each component of the study that could have placed the research participants at unnecessary risk. For instance, they had to assure that: • the study design was valid, • the research personal was qualified • participant privacy and confidentiality were adequately protected • criteria for participant enrollment were appropriate • participants were properly monitored As far as benefits, the subjects may have directly benefited from the participation in this study. Potential...
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...strong verbal communicator and enjoy working in teams. I am a natural leader and enjoy presenting projects and being part of a project from start to finish. I love being creative and have a think outside the box attitude. I bring energy to the team and am a catalyst. Having participated in a two different Charrette’s– collaborating with different students from around the world and working on a project in another country really helped with discovering what my strengths were and what areas I was most successful in. I enjoy working in groups and have had a manager compliment that I am easy to work with and she can partner me to work with anyone, as I am patient and understanding of each individuals work personality. I learn by listening to other and analyzing their work style and personality to create a strong team dynamics. When I do the mirror test, my values are working in a flexible environment. I thrive in a place that I feel valued and the company gives proper recognition (the give and take mentality). “To Work in a organization whose value system is unacceptable or incompatible with one’s own condemns a person both to frustration and to non performance.” Drucker, P. F. (2005). Managing Oneself. Harvard Business Review, 83(1), page 5. I have had experiences where I have dedicated my time and energy into a company only to be taken advantage of and...
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...activity enables people to connect and relate with each other, creating relationships, groups, organizations, and cultures. 3: Reveal how symbolic activity enables people to influence and impact each other, affecting changes in perceptions, beliefs, values, attitudes, and actions. 1:揭示象征性的活动让人们理解和互相学习,生产增长智慧和成熟度。 2:揭示象征性的活动使人们之间的沟通和联系,建立关系,团体,组织,和文化。 3:揭示象征性的活动使人们互相影响和影响,影响认知的变化,信仰,价值观,态度和行为。 Communication competence * Relationship between fundamental human needs and human communication: * Nature of communication competence components: * Four prerequisite factors for competence communication- knowledge and skill; passion and compassion. * Two subsequent outcomes of competent communication- appropriateness and effectiveness. * 沟通能力 * ➢人类基本需求和人类交流之间的关系: * ➢自然的沟通能力组件: * 四个先决条件因素能力沟通——知识和技能;热情和同情。 * 两个主管沟通后续的结果——适当性和有效性。沟通能力 Communication ethics 沟通伦理 * Three communication characteristics necessitating ethical communication [unavoidable 不可避免的 irrevocable 不可撤销的consequential 间接的] * Distinctions between ethicality and legality ［论理性和合法性的区别］ * Dialectics of ethical communication- conveying and responding to messages ［辩证法的伦理沟通,传递和响应信息］ Verbal communication * Two functions of verbal communication- conveying and creating perceptions of reality * Distinctions between denotative and connotative semantics * Function of syntax in verbal communication * Guidelines for competently conveying and...
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...levels of thinking. He called them a taxonomy of educational objectives (Ellis & Toft, 2015). The six levels are Remembering, Understanding, Applying, Analyzing, Evaluating, and Creating are the six levels in the critical thinking process. Emotions from the loss of my daughter have affected me and my decision-making process. As a professional in the United States Army, I had to evaluate this life changing event to determine whether to continue my tenure or retire. I could no longer accept the responsibility of teaching, coaching, and mentoring young Soldiers to become future leaders and better citizens of society. Remembering is the process of recognizing or recalling key terms, facts, or events that you have experienced in the past. This step can be used to grasp an understanding and identifying the central issue of what is being communicated. Upon finding the topic, determining the point is the next step. The issue is the question in which the author asks and answers. Applying this step can help you draw factual information to reach an answer or conclusion in evaluating your ideas, and obtain the knowledge of what is communicated. Remembering is an important step; however, there is no critical or creative thinking involved. Understanding is the ability, to summarize, your viewpoint in your words that call for listening and reading to ensure you actually understand. Often time people develop strong opinions and feelings based on sensitive topics that are known to be “hot...
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...skills, listening and reading, are the ways in which we receive information. It has been reported that senior officers of major North American corporations spend up to 80 percent of their working time in meetings, discussions, face-to-face conversations, or telephone conversations. Most employees spend about 60 percent of the workday listening. Since such a large percentage of one's waking time is consumed by listening activities, it is clear that we could increase our productivity through listening training. Listening consumes about half of all communication time, yet people typically listen with only about 25 percent of their attention. Ineffective listening is costly, whether it occurs in families, businesses, government, or international affairs. Most people make numerous listening mistakes every day, but the costsinancial and otherwisere seldom analyzed. Because of listening mistakes, appointments have to be rescheduled, letters retyped, and shipments rerouted. Any number of catastrophes can arise from a failed communication regardless of the type of industry. Productivity is affected and profits suffer. Research indicates that we hear only 25 percent of what is said and, after two months, remember only one-half of that. This has not always been the case. In first grade we heard 90 percent of what was said, in second grade 80 percent, in seventh grade 43 percent, and by ninth grade only 25 percent. It is imperative that we strive to improve our listening skills....
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...Behavioral Leadership Approach Hanane Kilaouy LDR/531 August 20, 2012 Bridget Peaco Behavioral Leadership Approach Management and leadership skills of employees inside any organization have a huge impact on its success. Yukl (2010) stated that most descriptions of leadership involve process of influencing people intentionally to lead, and build relationships in an organization (Yukl, 2010). Some leaders are born to become leaders and leadership is a natural skill that they own and do not have to build from scratch. However, in an organization most leaders need to reach some degree of work experience to become successful. This paper will emphasize the behavioral approach, including strengths, and weaknesses as well as an example of this leadership approach used in an organization. Behavior Approach is one of the major research approaches for studying leadership that begins back in the early 1950s after scientists start paying more attention to the behaviors of managers. Leaders are individuals who have characters, behaviors, and abilities to make others complete theirs tasks needed to accomplish the target goals for the company. The behavior approach focuses on the behavior of leaders and their method of accomplishing tasks. The main strength of the behavior leadership approach is that the leader usually carries certain skills and behaviors that fit the whole team and lead to working chemistry that leads to a success in an organization. In this method of leadership...
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...Communication Climate and Organizational Performances: A Comparison Studies Between Two Public Organizations. Rosli Mohammed Faculty of Communication and Modern Languages University Utara Malaysia Adnan Hussein School of Communication University Science Malaysia Introduction: Organization, whether it is a profit making or a public service organization needs to create a climate which would facilitate effective communication in organizing job related activities. One of the important aspects of organizing is the ability to communicate the roles, expectation, goals and vision of the organizations. Some studies indicate that managers spend from 62 % up to 89 % of their time engaged in communication, much of the time spend is through face to face communication interactions. Results also showed that time spent by managers communicating with peers, superiors, and subordinates ae more frequent compare to other task requirement. Normally, the objectives of communication is to informs and educate employees at all level in the company’s strategy and motivates employees to support the strategy and organizational performance goals.As most management scholars see, in the working world, interaction skills are typically viewed as necessary to helps work groups or employee’s accomplish goals and objectives (Henderson, 1987; D’ Aprix, 1982) The continuing assumption is that the better the interactions skills...
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...Gujarat Technological University Syllabus for New MBA Program effective from Academic Year 2011-12 MBA I Semester I Accounting for Managers (AFM) 1. Course Objective: The objective of the course is to acquaint the students with the language of Accounting and to develop in them the ability to evaluate and use accounting data as an aid to decision making. The main purpose is to assist the students in developing skills in problem solving and decision making in the financial area. Emphasis is laid on analysis and utilization of financial and accounting data for planning and control. 2. Course Duration: The course duration is of 36 sessions of 75 minutes each i.e. 45 hours. 3. Course Contents: Module No: Module Content No. of Sessions 70 Marks (External Evaluation) 17 I II Fundamentals of Accounting Basic understanding of accounting, Accounting Concepts, Conceptual framework of financial statements, Accounting Policies, Journal Entries and preparation of accounts - Trial Balance to Balance sheet and profit and loss Account, Recognition of Income and Expenses, Provisions, Contingent Liabilities Accounting Standards and Applicability: Disclosure of Accounting Policies (AS-1), Valuation of Inventories (AS-2), Depreciation Accounting (AS-6), Income Recognition & Accrual Income (AS-9), Accounting of Fixed Assets (AS-10), Accounting for Intangible Assets (AS-26), Accounting for Investments (AS-13), 7 7 17 III IV V Preparing and Understanding Financial Statements...
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...Hewlett-Packard Company Internal Risk Assessment Founded on January 1, 1939, the Hewlett-Packard Company was created by Bill Hewlett and Dave Packard. The management technique used was personal involvement by management, walking around, having good listening skills, and realizing that everyone in the company wants to do a good job was the key. Both managers ran the company with a principle called management by objective, which is clearly communicating the general objectives and giving employees ample room to work the goals of the company to the individual’s best ability. The employee’s personal expertise would make the employees responsible enough to achieve the company’s goals. The company’s strengths and weaknesses in marketing, human resources, management, research and development, and finance have an enormous impact on the welfare and profitability of it. According to Hosford, C. (2010), “by optimizing all of the tools available, from digital marketing to telemarketing and direct mail” (para. 4) is a marketing strength for the company. The focus is how Hewlett-Packard customers want to be accessed and notified. By implementing telemarketing more customers were reached. Market leadership is obtained by the company by creating and dispenses practical and new products, services, and resolutions. Therefore, innovation in market strategies the firm will achieve growth and profits. The human resources used by the company according to Hewlett-Packard (2011), commitment to employees...
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...TASK 1 MARKETING PRINCIPLES JANUARY 2016 TASK 1 MARKETING PRINCIPLES JANUARY 2016 IMPORTANCE OF BRANDING IN RELATION TO DIFFERENTIATION * Differentiation helps customer recognize the brand within a category * Significance * Creates value * Brand loyalty IMPORTANCE OF BRANDING IN RELATION TO DIFFERENTIATION * Differentiation helps customer recognize the brand within a category * Significance * Creates value * Brand loyalty Differentiation creates a perceived value amongst consumers and also potential consumers. For example, Apple’s focuses on the cost value of getting an iPhone versus other phones within the market. If differentiation is done well by an organization, it helps to deliver quality and value to consumers which leads to brand loyalty on the part of the consumer. Apple has consistently delivered on providing iPhones which are high in value and of value to the consumer. This has helped build a high loyal customer base that will always pick an IPhone over any other product any time. Differentiation creates a perceived value amongst consumers and also potential consumers. For example, Apple’s focuses on the cost value of getting an iPhone versus other phones within the market. If differentiation is done well by an organization, it helps to deliver quality and value to consumers which leads to brand loyalty on the part of the consumer. Apple has consistently delivered on providing iPhones which are high...
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...that offend each other. ANSWER: a. When you communicate with someone from another culture, you encode your message using the assumptions of your own culture. However, the audience will decode your message using the assumptions of their culture. DIFFICULTY: difficult; PAGE: 9; OBJECTIVE: 4; TYPE: concept 3. Recognizing and accommodating cultural differences involves all of the following except: a. social customs b. ethics and laws c. nonverbal communication d. impact ANSWER: d. Impact is not one of the cultural differences to consider. DIFFICULTY: moderate; PAGE: 9; OBJECTIVE: 6; TYPE: concept 4. Communication is the process of a. transferring knowledge. b. listening actively. c. sending and receiving messages. d. writing effective messages. ANSWER: c. Communication is the process of sending and receiving messages. Only answer “c” contains the key dynamics of communication: sending and receiving. DIFFICULTY: moderate;...
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