In this assignment I will be talking about the different types of communication that are used in care settings with factors that support and inhibit them. Communication is very important as it means sharing, giving and retaining information, and without daily interactions with other people, either orally or verbally, it would be extremely hard to get information that may be needed. In care settings, communication is vital to help with patients and clients. Communication is important in health and social care is it helps to build a relationship between the client/ service user and carer. There are four types of communication used in care settings, and these are; oral, written, computerised and special methods.
Oral
Oral communication is the process by which information is given verbally from one person or group of people to another. This includes consultations between a Doctor and a patient within the Doctors surgery. Oral communication can either be informal or formal. The purpose of oral communication is to build a relationship with the service user, therefore building up their self-esteem and making them more confident with talking to the practitioner. Also providing empathy when needed helps to support the service user and therefore gain more trust, that the practitioner will not tell anyone what they have just said and discussed, and that they will keep all their information confidential so no one can access it. It is also used to develop mutual understanding between the service user and the practitioner, and to exchange information quickly without delays.
Parents and teachers use oral communication when picking up their children from school, very often a parent will have a quick chat to their child’s teacher about their progress and if they have behaved. This is easier than communicating to the teacher via telephone or computer as there is a quick response