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Aqualisa Case Study

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Case study
Aqualisa Quartz: Simply a better shower
Q1. What is the Quartz value proposition to a) consumers b) plumbers?
Ans. Aqualisa, a U.K. based shower manufacturing Company had launched its premium brand µQuartz¶ in May 2001. The Company has been very reputed in the U.K. market for its top quality showers, reliability and great service. The basic purpose behind launching this brand was to address the concerns of the consumers and the plumbers which perhaps were not satisfied with the existing products in the market. Stated below are the issues faced by the consumers and the plumbers and the value proposition offered by Quartz:
a) Consumers: Consumers were typically not happy with the kind of showers that were available in the market as revealed by the market research conducted by the Research and Development team of Aqualisa. The consumers wanted a shower that looked elegant, delivered water flow at good pressure, had a stable temperature, was easy to use, do not break down easily, have valves that do not become stiff and hard to turn after a period of time and don¶t require servicing very often. Also, they did not want the big bulky boxes installed for the mechanical control right over their shower wall.
Inorder to address these concerns, Aqualisa launched its new product Quartz for providing a solution to the problems faced by the consumers apart from having certain added features.
The Quartz, being elegantly designed was easy to use. It gave an option to consumers to run at two-third speeds so that water flowed under the desired level of pressure. It provided the user to take shower at the optimal water temperature which is comfortably hot as the temperature control is automatic. The easy-to-use push button was an added advantage. The button had a light which flashed red until the desired temperature is reached. Also, no excavation of the shower wall would be

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