...steps in your calculations. Please ensure that you write your answers in your own words to avoid possible plagiarism and copyright violation. You can understand the Plagiarism Procedures by following the corresponding link in the CQUniversity Policies section of the Course Profile. Question 1 (9 marks) Given the following network in Figure 1, construct the routing table of router R1: Rest of the Internet m1 Default Router R4 m0 160.20.0.1/18 R3 150.3.0.1/16 160.20.0.0/18 m1 150.3.0.2/16 150.3.0.0/16 m0 m1 R2 140.20.0.1/22 140.20.0.0/22 m0 150.3.0.3/16 m1 200.10.50.1/24 200.10.50.0/24 m0 m2 R1 210.10.40.1/24 210.10.40.0/24 Figure 1: Network to be used in question 1 Ass2-COIT12206-T1, 2016 Page: 1 / 2 COIT12206 TCP/IP Principles & Protocols Assessment 2 Term 1, 2016 Question 2: (4 marks) Consider the following UDP header dump: BB400015003AFF10 a) b) c) d) e) Identify the source port number. (0.5 marks) Identify the destination port number. (0.5 marks) What is the length of the data? (1 mark) Is it a packet from the client to the server or vice versa? (1 mark) What is the client process? (1 mark) Question 3 (5 marks) Given...
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...Report on Finnish Bookstore HRMT19013 Ass2 Executive Summary This report is prepared for the Finnish Bookstore and looks at the potential learning interventions that can be used to train staff in the induction process, customer service, interpersonal skills, team skills and leadership skills. The report provides information on how the development needs of the staff and the company can be met. The approach that is used is a human resource development needs investigation. The report looks at the structured and unstructured interventions that might be used to develop the staff from approaching problems with a ‘black and white’ approach to being more flexible in their approach and willing to use the soft skills required to be an effective staff member. The report provides guidance on the evaluation strategies that can be used with each intervention. The report recommends that the staff are given the skill and knowledge in a classroom context and then provided with an action learning project along with a mentor. Table of Contents 1.0 Introduction 1 2.0 HRDNI 1 2.1 Approach 2 3.0 Learning Interventions 3 3.1 Structured learning interventions 3 3.2 Unstructured learning intervention 3 4.0 Evaluation 4 4.1 Reaction 4 4.2 Learning 4 4.3 Behaviour 5 4.4 Results 5 5.0 Conclusion 5 Introduction Finnish Bookstore staff need a set of learning interventions that can assist staff to improve their level of customer service skills...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/0956-4233.htm The role of technology readiness in customers’ perception and adoption of self-service technologies Jiun-Sheng Chris Lin Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan, Republic of China, and The role of technology readiness 497 Received September 2005 Revised May 2006 Accepted June 2006 Pei-ling Hsieh Department of Insurance and Financial Management, Takming College, Taipei, Taiwan, Republic of China Abstract Purpose – This study aims to examine how technology readiness (TR) influences customers’ perception and adoption of self-service technologies (SSTs) through development of an empirical model to explore the relationships among TR, perceived service quality, satisfaction and behavioral intentions toward SSTs. Design/methodology/approach – A theoretical framework is proposed to suggest the links between the four constructs. Extant research and concepts from various fields, including marketing, psychology and information system (IS), are reviewed, deriving six hypotheses. Data from SST users is examined through structural equation modeling (SEM). Findings – Results indicate TR influences perceived SST service quality and behavioral intentions, while perceived SST service quality has a positive impact on customer satisfaction and behavioral intentions toward SSTs. Research limitations/implications...
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...INTRODUCTION: Internet has become an essential part of our daily life. People use internet for different purposes. Internet is a global system of internet connected computer network. The internet service providers ensure the connection and access into the global system. There are different types of internet services based on the type of connectivity. For example; Broadband, wireless, Wi max etc. Broadband refers to cable connection used for internet service. Wireless and Wi max both are almost same but they differ in terms of their radio technology. Wi max is more mature and advance technology. The current government’s target to make digital Bangladesh has served the enrichment of internet technology in this country very well. Now there are new and more powerful companies are entering into this industry measuring its potentials. There are existing companies who are trying hard to capture the market. For example: Qubee, banglalion, Grameenphone internet, Citycell Zoom, and numerous other local broadband service providers. Qubee: QUBEE a company from AUGERE is a new and exciting name in the world of Internet in South Asia. It was founded in 2007 with mission to provide “broadband for all” and is working to bring available, affordable, and accessible broadband internet service to undeserved communities worldwide. The Company has so far been launched in Pakistan in July, 2007 and in Bangladesh in October, 2009. AUGERE is also expecting to launch QUBEE in other countries...
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...CHAPTER 1: LITERATURE REVIEW ON HOTEL INDUSTRY This chapter outlines the concept of hotel industry. It presents the overview of hotel industry, its history and it also discusses about the growth and trend of the hotel industry nowadays. When most of the tourists plan their trips, one of first steps is to look for the hotel and book the room at or near the place where they want to visit. These days, hotel is not as simple as the building; it becomes an industry that employs many people, especially the female. 1.1 What is hotel industry? Food, accommodation and dress are the three most essential things of human. Hotel or hotel industry alone provides two basic things: food and accommodation. So, what is hotel or hotel industry? Hotel is a part of the hospitality industry which is an umbrella term for a broad variety of service industries including, but not limited to, hotels, restaurants and casinos. Hotel is often referred as a “Home away from home”. If we consider meaning of hotel in the dictionary, a hotel is a building where you pay to have a room to sleep in and where you can eat meals (Cambridge dictionary) or a hotel is an establishment that provides paid lodging on a short-term basis (Wikipedia) According to A.M. Sheela, the author of the book “Economics of Hotel Management”, hotel is the place where the tourist stops being the traveler and become a guest. Hotel usually offer a full range of accommodations and services, which may includes suites, public dinning, banquet...
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