...“Do managers need emotional intelligence to manage successfully in the workplace? Why or why not?” Emotional intelligence (EI) is a key factor that contributes to the success of a manager’s abilities to coordinate and administer social relationships within the workplace. EI is one’s ability to recognize their behaviors, moods and thoughts, and to manage them under different circumstances-which in turn shapes one’s interactions and relationships with others. This zeitgeist concept addresses the importance of self-awareness, understanding, and the perceived imbalance between intellect and emotion in the life of the collective Western mind (Zeidner& Matthews& Roberts 2004, p.372). Popularized by Daniel Goleman through his bestselling book, ‘Emotional Intelligence in 1995’, which claimed that EI was a predictor of success at home, work, and in school (Ashkanasy& Daus 2002, p.77), it is highly regarded in the business world and among the workforce as an essential quality in which a successful manager entails. The five components of emotional intelligence at work include self-awareness – being aware of how our behavior is affecting others in a social environment, self-regulation – the ability to regulate moods to conform to adverse situations, motivation – an inner desire to achieve a higher level of performance, empathy – the general willingness to feel compassion, and social skills – which is the ability to interact with various individuals without causing an emotional...
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...Nygaard, A., & Silkoset, R. (2010). The influence of retail management’s use of social power on corporate ethical values, employee commitment, and performance. Journal of Business Ethics, 97, 341-363.Retrieved from http://search.proquest.com.ezproxy.liberty.edu:2048/docview/821301766 The authors of this business journal explore the recent activities of today’s retail giants and how their ethical behavior affects their brand, objectives, performance and stakeholders. The authors investigate the origins of certain variables that affect the ethical values of an organization. In addition, a review is performed on how both ethics along with these variables contribute to the success of the organization with respect to quality and quantity of output. A link is established between power, ethics and commitment to productivity. Brickley, J.A., Smith , C.W. & Zimmerman, J.L. (2002). Business ethics and organizational architecture. Journal of Banking and Finance, 26 (9), 1821-1835. Retrieved from http://dx.doi.org/10.1016/S0378-4266(02)00193-0 This journal implies that there is potential for a balance between economics and business ethics in several instances. One instance is found in the presumptions of how organizational members make decisions and from what ethical foundation they are considered? In addition, the importance of the union between business ethics and organizational structure is visited considering their value to the motivation of the internal stakeholders. The...
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...2. An auto dealer has hired you to help improve the performance of its sales and service staff. Your first task is to conduct a needs analysis for the organization. Describe what you will do. Then, provide examples of possible training and development activities that could be used to influence the knowledge behavior, and attitudes of the staff. For an auto dealer I would do a short and long-term training and development needs according to the business strategy, company culture, and expected changes in the external environment of the company. The needs analysis will produce a clear statement of the goals to be achieved by training and development activities. We will also set a need analysis that will assess the company’s current climate for training. Knowledge objectives are of three types: declarative, procedural, and strategic. Declarative knowledge is the person's store of factual information. Procedural knowledge is the person's understanding about how and when to apply the facts. Strategic knowledge is used for planning, monitoring, and revising goal-directed activity. Skill reflects one's proficiency at specific tasks such as operating a piece of equipment, giving a presentation, or making a business decision. Attitudes are beliefs and/or opinions about objects and events and the positive or negative affect (feelings) associated with them. Attitudes affect motivation levels, which in turn influence a person's behavior. The various training delivery methods can be divided...
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...any business and holds equal importance as production, marketing, and quality, etc. In fact, health and safety have an impact on these functions, so it should be managed along with these functions. Everyone has the responsibility for health and safety but individuals holding managerial and supervisory positions have additional responsibilities in regards to health and safety so that the company can show its duty to care for employees and the society as a whole. MANAGERS RESPONSIBLITIES FOR HEALTH AND SAFETY IN WORKPLACE Managers and employers handle the management of health and safety according to the law. It is the duty of managers to protect the health and safety of its employees as well as other people who are affected by the business. The Health and Safety at Work etc. Act 1974 (HASAWA), and the Management of Health and Safety at Work Regulation 1999 (MHSWR) lay down some of the main responsibilities and duties of persons at work. It emphasizes and places duties on employees to take precautions of their own health and safety and that of others who may be affected by their “acts or omission”. They should co-operate with their employers and managers so that they can comply with their legal duties. They should not obstruct or misuse anything provided in the interest of health, safety or welfare of others. In addition to the health and safety responsibilities employees hold, managers must do whatever is sensibly real to ensure that both the workplace and the work itself...
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...Choices: 1. C 2. A 3. B 4. B 5. B 6. A 7. D 8. C 9. A 10. B Part Two: 1. What is the importance of Career planning in industry? One in five people who resign from their roles do so because of a lack of opportunities within their company. Most people have some type of goal or aspiration they hope to reach in their future. If employees see that they have no chance to advance within the organization then they may be willing to find another job where they can excel and move up the ladder. It is important to have a formal approach to succession planning because every organization will have some type of job open up in the future and it keeps organizations from losing key employees. Without career planning, an organization is likely to encounter the highest rate of attrition, causing much harm to their plans and programmers. Similarly without succession planning managing of vacancies, particularly at higher levels becomes difficult. 2. List the various features of HRM. HRM (Human resource management) focuses on an organization's most important assets, which are its employees. HRM actually refers to the processes that are involved with managing all of the people in the business, which includes employing and training employees, but also refers to monitoring their progress and rewarding them for their performance. Four features of human resource management are: 1. Organizational management: It helps improve the employees and the business...
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...Time Management Techniques – A Literature Review Kara Sterago Liberty University Dr. Wentlandt 12 December 2014 Time Management Techniques – A Literature Review Abstract The purpose of this literature review is to review various documented methodologies to approaching time management. Approaches to time management are reviewed from both a student and a professional (business) setting. This review finds that behaviors surrounding time management have a demonstrated relation to a student or professional’s perception of their ability to control their environment. This includes available time, response to stress in their environment, and level of performance. 1. Introduction One thing that can be heard ringing through any office building, college library or study hall, and many other professional settings is complaint. Complaint that there are not enough hours in the day, days in the week, weeks in the month, etc. How can we be expected to get all this done? All of these complaints lead to the discussion of managing one’s time. In order to manage your time, one must know what time management is. With a quick Google search, or a trip to the self-help section of the book store, you can find an abundance of resources ready at your fingertips, offering you various “must-have” guides to your time management success. One thing you will not find, however, is a consistent definition of time management. So what is time management? Time management is a concept that has...
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...CPA Program The practical experience guide and logbook If you require further information about the practical experience requirement, or would like to notify us of a change, please contact CPA Australia: practicalexperience@cpaaustralia.com.au or contact your local office – details can be found on the inside back page of this guide. Disclaimer The material used in this booklet has been designed and prepared for CPA Australia’s practical experience requirement. It provides tailored guidance for mentors who are registered in CPA Australia’s practical experience requirement. The booklet and contents should not be used for any other purpose. CPA Australia, the publisher and the author of this booklet take no responsibility for any loss incurred by any person who relies on guidance offered in this booklet. Legal notice Copyright CPA Australia Ltd (ABN 64 008 392 452) (“CPA Australia”), 2010. All rights reserved. Save and except for third party content, all content in these materials is owned by or licensed to CPA Australia. All trade marks, service marks and trade names are proprietory to CPA Australia. For permission to reproduce any material, a request in writing is to be made to the Legal Business Unit, CPA Australia Ltd, 385 Bourke Street, Melbourne, Victoria 3000. CPA Australia has used reasonable care and skill in compiling the content of this material. However, CPA Australia and the editors make no warranty as to the accuracy or completeness of any information in these...
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...assessment: 3 weeks Module leader: Mr Peter Emelone Lecturer: Magdalena Wronska Start date:29/09/14 Day: Tuesday / Thursday Time: 10.00-13.00 / 14.00-17.00 Term:Spring Term CONTENTS 1. INTRODUCTION, AIMS AND OBJECTIVES 2. MODULE OUTLINE AND TEACHING METHODS 3. READING AND COURSE PREPRATION 4. LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES 5. ASSESSMENT DETAILS 6. INTRODUCTION Human resource development contributes to the overall success of an organisation through providing learning, development and training opportunities to improve individual, team and organisational performance. Training and development affects everyone in the organisation and it is appropriate at every level from office junior to senior executive. Learning is complex and this unit explores the related theories and their contribution to the process of transferring learning to the workplace. It is important; therefore, for learners to appreciate that all staff should be encouraged to develop their skills and knowledge to achieve their potential and. in doing so, enable the organisation to meet its strategic objectives. Learners need to appreciate that successful organisations recognise that their training programmes need to be planned and managed. All training has a cost to the organisation and managers need to be able to provide training programmes within their training budgets. Through planning and designing a training and development event, this unit aims to develop knowledge and...
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...function and direction of an organisation is determined by the nature of its corporate strategy. Strategy provides the goals, objectives and guidelines for the structure and operations of the organisation. It is by means of structure that the purpose and work of the organisation are carried out. Some structure is necessary to make possible the effective performance of key activities and to support the efforts of staff. Structure provides the framework of an organisation and its pattern of management. The manager needs to understand the importance and effects of organisation strategy and structure. The aim of this unit is to provide learners with the understanding and skills to manage their | activities in the business workplace to improve their effectiveness and efficiency. | This unit focuses on the effective and efficient planning and management of business work | activities. It gives learners with understanding and skills needed to design and implement | operational systems to improve their effectiveness and efficiency and achieve the desired results for the business. | | You are encouraged to consider the importance and interrelationship of business processes and the implementation of operational plans, together...
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...Toiletries Division by applying very high standards to everyone, and often pushing his staff to the limits. A recent 360 degree review has revealed that Alex’s strong drive to succeed has come at a cost, as his staff are highly disenchanted by his iron-fisted ways. (Alex has since discounted the importance of the these findings.) Sam Glass, Alex’s direct manager, is one of the three Product Group supervisors and is coordinating the 360 degree Performance/Feedback Review discussion with Alex. As part of the 360 process comments have been recorded from selected individuals higher and lower in the organizational hierarchy that the individual receiving the feedback. Sam is scheduled to have a discussion with Alex on his 360 process comments and has indicated a contradiction with the results and Alex’s self-assessment. ANALYSIS Alex Sander is described by his staff as a successful, but overly-critical, narcissistic, demanding and inconsiderate micro-manager. These attributes fit the Harvard Business Review Guide to Office Politics’ (Dillon 2013, p. 15) description of a “Control-Freak Boss”. With reference to the Guide, it must be understood that Alex is behaving in this manner not because he is evil. Firstly, Alex has little understanding of his role as a manager. Secondly, he lacks self awareness to question himself because of his success. In the self review, Alex Sander admitted that he has a bad temper. Additionally, there was an incident whereby Alex had blown up at Betsy Garrison...
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...LO4. Be able to assess the work and development needs of individuals. 4.1. Explain the factors involved in planning the monitoring and assessment of work performance. 4.2. Factors involved in planning the monitoring and assessment of work performance. 4.3. Evaluate the success of the Assessment. 4.4. Explain ways to motivate staff to achieve objectives 4.1. Explain the factors involved in planning the monitoring and assessment of work performance. Business pressures are ever-increasing and organizations are now required to become even more effective and efficient, execute better on business strategy, and do more with less to remain competitive. This puts focus on the work process and improving efficiency in how it is carried out. A work process is a series of steps or activities that use different organization resources (e.g., information, raw materials, human labor, machinery, supplies) to provide a product or service. When thinking about how work gets done in an organization, we usually focus on how people do their jobs and how each team and department gets the work done. Organizations are implementing innovative solutions to ensure that work processes deliver real results and improve business performance. Managers use many assessment tools and processes to assess, improve and monitor work processes. What...
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...ASSIGNMENT OUTLINE UNDERSTANDING LEADERSHIP (15 MARKS - MIN 100 WORDS) • Assess your own leadership capability and performance UNDERSTANDING HOW TO DEVELOP AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS (15 MARKS - MIN 200 WORDS) • Explain the benefits of effective working relationships in developing and maintaining the team. o Describe behaviors which could develop and maintain trust at work • Explain how a team develops and how members have a preference for particular behaviors when working with others. SOLVING PROBLEMS AND MAKIND DIFFICULT DECISIONS (20 MARKS - MIN 250 WORDS) • Identify a workplace problem facing you and examine ways to resolve it. o Describe the problem, its nature, scope and impact o Explain ways to recognize, define and analyze problems • Describe and Identify possible solutions to the problem o Gather and interpret information to identify possible solutions to the problem • Evaluate the possible solutions using a simple decision making technique o Apply a simple decision making technique to evaluate options to arrive at the best solution o State your chosen solution clearly and concisely. For the purpose of this questions, ‘problem’ may be interpreted as a deviation from the norm OR ‘a potential or anticipated problem’. The evidence you gather should be fact supported by evidence not just your opinion. UNDERSTAND HOW TO COACH A TEAM MEMBER (20...
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...systems to manage and monitor quality standards specified by the organization 3.2. Demonstrate quality culture to ensure continuous monitoring, evaluation and development of the process 3.3. Recommend improvements which align with the organization’s objectives and goals and which result in improvements 3.4. Report on the wider implications of proposed changes within the organization Task 4 4.1. Carry out risk assessments as required by legislation, regulation and organizational requirements ensuring appropriate action is taken 4.2. Demonstrate that health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied 4.3. Carry out a systematic review of organizational health and safety policies and procedures in the workplace Chapter 1 Evaluation of interrelationship between the different processes and functions of the organization In the...
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...TRAINING AND DEVELOPMENT Training and Development The importance of training and development depends on human resource development. Training is the most important technique of human resource development. Training develops human skills and efficiency. Trained employees would be a valuable asset to an organization. Organizational efficiency, productivity, progress and development depend greatly on training. Organizational skills like viability, stability and growth can also be achieved through training. Training and development in healthcare are extremely important. There are many different workplaces that healthcare workers are found to need training and development and it varies. There are large and small medical practices, hospitals, therapy centers and testing facilities that all require employees to be skilled in specific tasks as well as administrative functions. Interpersonal skills among the staff are also necessary for the organization to be effective and serve the patients. Dealing with patient’s health and financial issues are also part of a healthcare worker’s skills. The importance of training and development to a larger extent depends on human resource development. Training is most important technique of human resource development. Training develops human skills and efficiency. Trained employees would be a valuable asset to an organization. Organizational efficiency, productivity, progress and development to a greater extent depend on training...
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...Cultural Diversity Training Denise Raftie-Bryant BUS 375 Employee Training Instructor: Niccolle Johnson June 30, 2015 As Human Resource Manager my responsibility is to oversee training and development for a global organization. To effectively create a cultural diversity training course for all employees it’s imperative to be able to understand cultural differences, employment and business law practices. Cultural diversity is embraced by many companies in the workplace and essential to maintain a balanced organization. Organizations that understand cultural difference can secure business deals with global affiliations and increase employee awareness in a diverse workplace offering training courses. It is important to a company’s organizational structure for employers and employees in the workplace to recognize and respect cultural differences. Multilingual employees benefit many companies because of different perspectives from various diverse backgrounds, creativity and problem-solving skills. Organizations continue to seek opportunities for growth, through encouraging cultural diversity provide ways to expand their business. Also the organizations can enhance its ability to solve problems encouraging their employees to share business practices and belief systems who come from different backgrounds. Employee differences are considered beneficial to help build a corporate culture team. However, diversity is embraced through providing employees with cultural...
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