...SECTION 2: Check for understanding (Conversational) Barista (Name: _______________________) B1 Describe your First Impression discussion with your SM/AIC and your responsibility in delivering the Starbucks Experience. What are the NEW Customer Voice attributes? SM CONDUCTED CT, DISCUSSED MISSION, VISION, CORE VALUES, CV, LEGENDARY SERVICE, DRESS CODE, STORE TOUR, STORE POLICIES/RULES ETC., WHAT IS EXPECTED FROM ME. KEY RESPONSIBILITIES OF A BARISTA. New Customer Voice Attributes A. Speed of Service B. Employees Went Above and Beyond C. Employees got the order right D. Beverage tasted great E. Food tasted great F. Interior Cleanliness 4 PILLARS OF THE WORLD CLASS CUSTOMER SERVICE a. ANTICIPATE- 5 types of customers- Hurried, New, Retail, Regular and Dissatisfied customer b. CONNECT- we connect to offer FRIENDLINESS to all (be genuine) c. PERSONALIZE- We handcraft to fit the unique TASTE of our customers. (Customizations, add ons, suggesting non fat soy etc) d. OWN- we own our actions and are TRUSTED to create highly satisfied customers (how do we get our customers to come back more) 5 GREEN APRON BEHAVIORS a. BE WELCOMING – OFFER EVERYONE A SENSE OF BELONGING b. BE GENUINE – CONNECT, DISCOVER AND RESPOND c. BE KNOWLEDGEABLE – LOVE WHAT YOU DO, SHARE IT WITH OTHERS d. BE CONSIDERATE – TAKE CARE OF YOURSELF...
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...Jozette Hemphill Soc/101 3/6/16 Effective teamwork What are the characteristics of effective teams? There are different characteristics that make a team effective. First, there has to be clarification of common goals and purposes. The purpose needs to be clear and there needs to be contribution to the team’s goals as a group. The group should come up with each person’s role in achieving the common purpose of the group. Paying attention to when conflicts arise and discussing and producing constructive ideas to compromise and work out resolving the conflict. There should be interacting with one another and steady communication between group members. Being sensitive to other group member’s feelings and ideas will help the group communicate and work together better. When you put all these characteristics together, it helps build an effective team. Communication I would say is the biggest key to success in a group, though. When a group can talk, voice opinions, and feel open to communication, it makes working together, giving ideas, and coming up with a game plan a lot easier. Staying in contact and making sure everyone is where they need to be with their assigned parts is a good idea too just to make sure everyone is on track and team members do not need help. I have seen a person in a group not know what to do and will not say anything until the day before the assignment is due. This also would be where communication comes in. How do roles, needs, and diversity affect...
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...Learning Needs Assessment Paper Vicky Doss, RN, BSN NUR 588-Developing and Evaluating Educational Programs May 7, 2012 Monie Nuckles, MSN, RN, PhD(c) Learning Needs Assessment Continuing education is of the utmost importance to any organization regardless of type. In order for nurses to remain current and updated within their profession there must be access and motivation to education. Nurses must strive to increase their knowledge base to provide the best and most effective care based on the most recent evidence available. Nurses must have the necessary skills to remain competent in a quickly evolving health care system. “The provision of adequate, suitable, flexible, and quality continuing education that takes into account the needs of the individual nurse can lead to improvements in the quality of nursing care” (Claflin, 2005, p. 263). It is essential to provide the appropriate type of education, depending on the learner’s style in order for nurses to stay informed and adjust to the changes in the healthcare system and provide adequate care for the patients he/she treat. One of the most influential factors in the need for continuing education is the need to make sure that patients are treated in a cost and time effective manner to prevent readmissions and prolonged stays. In order for any of this to be effective, first the learning needs of the staff need to be assessed to discover what is important to them. Performing this needs assessment...
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...innovation can be adapted for all staff.It will demonstrate achievement of the learning outcomes (6.1) The development of effective relationships with learners within the context of practice, (6.2) The opportunities and limitations of practice as a dynamic learning environment in relation to the facilitation and evaluation of learning in practice and (6.5) Examine a range of methods of assessment and select those which are appropriate to assessing knowledge, skills and values. It has been created as the Primary Care Trust has an existing pack but it is merely a welcome pack which lists information about the organisation, link tutors and spoke placements and fails to address the individual learning need and style. Previous ideas and suggestions of students and team members have been considered, in addition to a recent team audit on student experiences and the pack will be an overall strategic plan for the department. The pack (appendix 1) will include a welcome letter, list of staff and contact numbers, mission statement, map of area, bus timetables, hours of working, and uniform requirement. It will also include an outline of the learning opportunities and the role and responsibility of the district nurse. Documentation will have to be completed prior to the placement and this will include a Honey and Mumford learning styles questionnaire, which has been developed from Kolb learning styles...
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...FS 5: FORM 1 for FS 5 (For Field Study Student and Mentor) Documenting and Assessing Student Progress 1. List the procedures you follow to correct different types of student work (e.g., daily papers, homework, tests, projects, etc.) Hands- on exercises everyday with proper monitoring of every student or every group of the class. Visual presentation of the said procedure. Showing of possible mistakes that students commit. 2. List the methods you use to record student progress (e.g., gradebook, anecdotal notes, progress charts, etc.) Rubrics Checklist 3. List any time-saving tips you have discovered for correcting papers or recording information. On the spot checking of the activities Discussions of the correct answers in the class (that way, answers can be explained) 4. What is your schools’ policy for grading and maintaining student records? Permanent record folders? Subject-related progress charts? Permanent record folders- teachers should always be giving related activities to the students according to the subject matter. All of it should be graded so that students as well as the teacher will see the progress, the strengths and weaknesses of the students which the teacher can assess properly in such a way that the students’ records will be noted carefully. FORM 2 for FS 5 (For Field Study Student and Field Study Teacher) Assessing Student Activities: Product...
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...Learning and Assessment Basics Marsha Jameson EDU 510: Assignment 1 Summer 2012 Describe the characteristics of the learners in your current (or future) role as an educator. The characteristics of my learners are as follows: males between the ages of 18-34 from single family homes; with some high school and with less than 8th grade education. Why choose people that have these particular characteristics? It is because they make-up a large part of the prison population in the United States. In 2002, it was reported that 2,019, 234 were incarcerated in United State Prisons (United Nations Survey, 2002). In 2012, it was reported by the U.S. Justice Department that seven (7) million people or one in every thirty-two (32) adults were behind bars; on probation; or on parole. Of the total, 2.2 million were in jail or in prison. According to the International Center for Prison Studies at King’s College in London, the United States has more people behind bars than any other county. The U.S. incarceration rate is 737 per 100,000 people (Vicini, 2012). Why so many incarcerated? It is my belief that it is due to recidivism. What is recidivism? Recidivism is a tendency to relapse into a previous condition or mode of behavior, especially relapsing into criminal behavior. In the prison system, recidivism refers to released inmates who are re-convicted and re-incarcerated. The rates of recidivism have been known to be as high as fifty-percent (50%) (Reducing...
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...Ismael, Alyanna A. BSED2-III Assessment of Learning I “Teaching is fun and part of it is assessing your students. It is more of a responsibility, your duty as a teacher, not an obligation.” – These are the words that moved me when I was doing the interview with Mrs. Zharrie Causaren, an English Teacher at Las Pinas East National Highschool. I was amazed by how dedicated she is with what she’s doing. She told me that she never got tired of teaching because it is her passion and she wouldn’t trade it for anything in this world. She considers teaching as calling from God. After the interview I have learned that assessment is an important component of teaching. It is a vital ingredient in the student’s learning. Without it, you cannot evaluate whether your students learned or not. It is a reflection of how you teach. It will always be there. It is inescapable. At the same time, it is your basis, your motivation as a teacher to teach well and to be more passionate to what you are doing. It pumps up your mind to be more creative, it gets you out in the comfort zone of the so called “old style teaching” and makes you think of many ways to push your students to the limits. . Mrs. Causaren made me realized that there is always a room for improvement and one way of improving your students is through assessing them. It is the engine which drives the student to study hard, learn more, and achieve more for the betterment of their...
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...Assessment of Learning Style Family Centered Health Promotion Grand Canyon University, Nursing 429V Professor Holmes Julie Smith, RN Before one can decide what their VARK score is, it may be important to understand what each letter in the acronym means. The V in VARK stands for visual, A for auditory, R for reading and writing and finally the K for kinaesthetic. Each of these letters represent an individual’s preferred method of learning new information. With a total VARK score of 48, I have been placed in the Multimodal category. According to Fleming (2011) Multimodal learners "are context specific choosing the mode that best fits the need". Fleming used examples of context specific learning such as when signing a document, the Multimodal learner will use the reading/writing preference. And if Multimodal learner has to learn a physical task, they will switch to the kinaesthetic preference. For example, when learning to start an IV, the learner will learn best by practicing with real IV's and tubing even if at first they use a fake arm/vein. The Multimodal category is the largest category according to Fleming, taking up 60% of all total learners. The preferred learning strategies of this multimodal learner include aural, read/write and kinaesthetic. The intake of aural information is best learned through attending classes, discussions with others, including but not limited to teachers, using a tape recorder to hear specific information again, remembering interesting...
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...Learning Preference Assessment Claudia Sanchez Grand Canyon University NRS-429V-0103 July 13, 2014 Learning Preference Assessment There are four different learning styles: visual, aural, reading/writing, and kinesthetic. Different people learn different ways; some are visual, some are aural, some are reader/writer, and some are kinesthetic learners. There are also people who have different degrees of combinations of the different learning styles. These learning styles preferences influence how people use different types of information to learn: some will learn better by observing, others by listening, others by reading or writing, and others by hands on practice, or any combination of these four. This paper analyzes the writer’s perceived preferred learning style by completing a questionnaire and compares it to the actual learning style or styles that the writer utilizes. Results of questionnaire After completing it, the questionnaire suggested that this writer’s learning preference is a combination of reading/writing and kinesthetic, with a score of 7 and 6 points respectively, while visual and aural obtained 2 and 1 points respectively (vark-learn.com). Reading/writing and kinesthetic study strategies The study strategies suggested by the website for the writer’s two strongest learning styles identified are: for reading/writing: taking and reading notes, changing information from diagrams and graphs to words, practicing with multiple choice questions, organizing information...
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...Factors affecting L2 learning Conceptual objective: the students will be able to enumerate those factors connected to L2 learning success Procedural objective: the students will explore those factors that have promoted their success as language learners, making a chart and comparing it with other people Attitudinal objective: the students will develop a critical attitude towards the causal correlations between factors and learning success Attitudinal objective: the students will realize the need for further research A. Internal/ Individual B. External a. 1. Age 2. Aptitude 3. Motivation and Attitude 4. Personality 5. Cognitive Style 6. Hemisphere specialisation 7. Learning Strategies 1. Learning and Teaching Contexts 2.Teaching a second language: Effects 2.1. Input and interaction: How these elements affect learning A.1. AGE AND L2 LEARNING • Effects of age on RATE of second language learning ΚAdults are superior to children in rate of acquisition ΚOlder children learn more rapidly than younger children ΚWith regards to morphology and syntax, the adolescents do best, followed by the adults and then the children ΚGrammar differences diminish over time, and children begin to catch up, but adults outperform children in the short term Κ Where pronunciation is concerned, adults do not always progress more rapidly than children do Thus: adults learn faster than children, and this is more applicable to grammar than pronunciation, although in the case of formal learning situations adults...
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...The learning, teaching and assessment experience This assignment is a written account of a learning, teaching and assessment experience within a clinical setting. It considers how the mentorship of a student can be influenced by the learning experience. It also discusses the learning, teaching and mentorship theories and considers the principles of an assessment. It will look at the reliability, validity and different factors that may influence the learner’s needs. It will reflect on the responsibilities and boundaries of the mentor and discuss the legal, ethical and professional accountability. The clinical setting as a learning environment will be analysed and the effectiveness of the roles and responsibilities of a mentor will be discussed. Finally, the importance of effective teamwork within a clinical setting environment will be examined. To comply with the Nursing and Midwifery Council (NMC 2008) all confidential information will be withheld and names changed. According to the NMC (2006) students on an NMC approved pre-registration nursing course must be supported and assessed by a mentor. The mentor must be registered on a local register and must demonstrate their knowledge, skills and competences on an ongoing basis. As a qualified nurse the NMC (2008) also states “you must facilitate students and others to develop their competences”. Student nurses in their final year of study are allocated placements within the community setting every six months. Most students...
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...Vark Learning Style Assessment The vark learning assessments help people different ways of learning. It backs up people who have problems with their learning. Multimodal learning style suits me the best. Majority of people come under the multimodal style when they think of studying. It is a combination of visual, aural, read/write and kinesthetic learning preference (VARK 2009). Though aural and kinesthetic are identified in majority, read/write and visual are well preferred for me as well. Summary of my learning style Multimodal learning style is my preferred learning style. Assessment scores are twelve for aural, nine for kinesthetic, eight for read/write and seven for visual reading. Aural learning is by listening, discussing and remembering what you have learned. Read/write is taking information from dictionaries, handouts, textbooks and taking notes. Visual learning includes graphs, diagrams, videos, flow chart and so on. Kinesthetic learner prefers learning by hands on experiments or by doing things. Learning with a variety of ways is necessary and becomes more helpful. Preferred learning strategies Out of all multimodal strategies, aural learning helps me more. I enjoy being in a class, asking questions to the teacher, discussing and debating on topics with my colleagues, accepting and sharing ideas to and from one another. Tape recorder is an asset to aural learners. Listening to interesting examples, jokes and stories helps to remember better. Taking notes while...
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...This paper will critically explore a dilemma which has been encountered in my role as a practice educator. Approaches to learning, teaching and assessment will be identified and critically evaluated with factors which can impact on the students learning being addressed. Part of this paper will relate to personal refection; this element will be written in the first person. The terminology relating to practice teaching has changed over recent years; for the sake of this paper the most recent term of practice educator will be used. The practice learning placement is set in a statutory setting in one of the city’s main hospitals; the student’s role is to work as a member of the hospital social work team. The hospital works within a multidisciplinary team approach which involves all disciplines with the aim of the professional team being to promote the service user’s independence and ensure a safe and timely discharge from hospital (Crawford & Walker, 2005). The dilemma I intend to focus on in this case is that of poor productivity and incompletion of set tasks. It is an expectation expressed by a number of sources such as within the White Paper ‘Working Together; Education & Training’ (DH,1996) as well as policies and procedures where the placement is situated, that students’ will complete set tasks ‘effectively’ and ‘efficiently’ which at this stage of the placement was not being achieved (DH, 1996). The dilemma was causing a number of issues and was having a ‘knock on effect’...
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...VARK Learning Style Assessment Grand Canyon University: NRS-429V The VARK learning style assessment is a questionnaire that was designed by Neil Flemming in 1987. It provides those who take it with a profile of their learning style(s). There are four scores that can give a person up to five study strategies: multimodal, visual, aural, read/write, and kinesthetic (Flemming, 2010). The way these scores add up tells a person where they fall within five areas, with multimodal being the most common at about 60% of the population (Flemming, 2010). Whatever learning style a person has, the preferences show how they take in and give out information. This paper will discuss in large part multimodal as the author has taken the VARK questionnaire and tested as such. Multimodal is the most common of the five learning styles, but it is also the most varied (Flemming, 2010). People will not necessarily have the same levels of each learning preference. One could have a very strong score in aural and read/write, but a low one in the last two. They could also have three strong scores and then one weak one. There are even some people who have scores that are even across the board. Based on that, people who are multimodal must then study more than one area to strengthen their preferences. If one is strong in read/write and kinesthetic, then that person would obviously want follow study examples that pertain to reading/writing and kinesthetic: making lists etc. and hands...
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...Everyone thinks and learns differently. Some people learn best by doing things, others learn best by reading. The learning style assessment that I was given told me the type of learner I am and I couldn’t agree more with the results. This assessment has given me a better understanding of what types of studying would benefit me best to achieve my goals. Results By doing my online learning style assessment, the results have concluded that my learning styles are reflective, sensing, verbal, and sequential. I have learned that just because someone falls into a certain category of learning, they are not doomed to fail at the category they are not strong in. My results tell me that I am reflective which means I prefer to think about things quietly...
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