...examines the processes by which organizations formulate strategy, implement policy, and evaluate outcomes in the highly competitive and dynamic global environment. The ethical implications of strategic choices are a central concern of this course. Analytic, integrative, and decision-making skills will be exercised through the use of case analysis and decision making. INSTRUCTIONAL MATERIALS Required Resources Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2011). Strategic management: Competitiveness and globalization, concepts and cases: 2011 custom edition (9th ed.). Mason, OH: South-Western Cengage Learning. Supplemental Resources Angwin, D., Paroutis, S., & Mitson, S. (2009). Connecting up strategy: Are senior strategy directors a missing link? California Management Review, 51(3), 74-94. Derfus, P. J., Maggitti, P. G., Grimm, C. M., & Smith, K. G. (2008). The red queen effect: Competitive actions and firm performance. Academy of Management Journal, 51(1), 61-80. Franken, A., Ewards, C., & Lambert, R. (2009). Executing strategic change: Understanding the critical management elements that lead to success. California Management Review, 51(3), 49-73. COURSE LEARNING OUTCOMES 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Identify the vision, mission, and stakeholders of a firm. Identify how the six segments of the general environment affect an industry and its firms. Identify the five forces of competition. Analyze the external environment for opportunities and threats that impact the...
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...Assignment 1 Assignment #1: Case 11: “Great Lakes: Great Decisions” By Norvinnia J. McLaurine For Professor Sonia Heywood BUS499: Business Administration Capstone October 17, 2010 1. Perform an analysis of the Social/Demographic, Technological, Economic, Environmental/Geographic, and Political/Legal/Governmental segments to understand the general environment facing Great Lakes. Describe how Great Lakes will be affected by each of these external factors. Social/Demographic: * Brain damage in Children * Adults lead exposure leads to hypertension, hi blood pressure, and cardio vascular disease * Increased respiratory problems in the elderly * High Demand for Lead gasoline in developing countries * Shift from lead additives to unleaded additives Affect: From the Social stand point Great Lakes must realize that it plays an important role in how the government does business. If they continue giving in to their greed then in the long run there condoning the use of lead additives and gasoline. However this seems to be made easy for them due to the fact that governments of these regions are easily influence. It seems that most of them are content with sticking to the status quo. After looking at the numbers and percentage of people affected by lead I would think that Great Lakes would look a little deeper into its business practices. As a multinational corporation I would think that Great Lakes has a duty to the people in which buy their products. The...
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...Post Graduate Program in Management (PGPM) Faculty Name | Dr Tapan K Panda | Year/Term | 2014 - 15/Term-1 | Course Name | Marketing Management-1 | No. of Credits | 3 | No of Contact Hours | 20 | Session Duration | 90 Min. | About the Instructor: Dr Tapan K Panda is a professor of marketing at Great Lakes Institute of Management Chennai and Director of Kotler Srinivasan Centre for Research in Marketing. Prior to joining at Great Lakes, He taught at leading business schools of India including Indian Institute of Management Lucknow, Kozhikode and Indore as a full time faculty member. He has published fifteen books in various areas of marketing and was awarded late Dewang Mehta Best Marketing Faculty Award 2011 and AIMS International Best Management Professor Award in 2013. His areas of interest include brand management, customer relationship management, digital marketing. He can be reached at tapanpanda@gmail.com Course Objectives and Key Take Away This is the first course in marketing for students of the Post Graduate Program in Management. This course is designed to acquaint students with conceptual foundation of marketing and its various facets affecting business decision making in a modern organization. It focuses on * Building clear understanding of customer orientation in organizations and how marketing serves as a value delivery mechanism. * Sensitizing students to issues related to marketing environment and how managers...
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...Hours: Tue 9:45pm-11:15am (20 minute slots; details on sign ups below) Thu 9:45pm-11:15am (20 minute slots; details on sign ups below) Please see notes on office hours below. Teaching Assistants (TA) Kelsi Doran, dora0075@umn.edu (Section 001) Kendell Poch, kendell.poch@gmail.com (Section 002) Course Objectives Most brands today make their offerings available through multiple distribution channels. And increasingly, the strength of a brand’s channel structure directly impacts the brand’s value and how it differentiates itself. Brands that 1) Select the right channel partners 2) Monitor their efforts and 3) Modify behaviors, will distinguish themselves competitively. Issues facing channel managers today include multichannel marketing, managing channel conflict, disintermediation, and push vs. pull marketing efforts in the channel. 1. Marketing Channels is an advanced elective that addresses many of the strategic areas of the marketing channel management. The learning outcomes for this class are: 1. Identify key industry practices in channel design. 2. Describe how organizations create value through the distribution of their offerings 3. Analyze complex inter and intra-organizational issues in channel management 4. Explore the selection of channel members 5. Apply theories towards solving conflict resolution in the channel. 2. A year after this course is over we would like 4060 students to be able to: 1. Identify...
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...Post Graduate Program in Management (PGPM) Faculty Name | Prof. S.K. Shanthi | Year/Term | 2014-15/Term-1 | Course Name | Micro-economics | No. of Credits | 3 | No of Contact Hours | 20 | Session Duration | 90 Min. | About the Instructor: Prof. S.K. Shanthi shanthi.sk@greatlakes.edu.in Course Objectives and Key Take Aways This course is designed to introduce students to basic microeconomic theory at a relatively rapid pace. The focus will be on fundamental economic principles that can be used by managers to think about business problems, including those inside the firm (relating to the problem of administering the firm’s resources in the most cost-effective way) and those outside the firm (relating to broader market and government forces that can affect the behavior of firms). In particular, it addresses how businesses make choices concerning the use of scarce resources, how prices and incomes are determined in competitive markets, and how market power affects the prices and quantities of goods available to society. We will also examine the impact of government intervention in the economy. At the end of the course the student should be able to: 1. Explain price and output changes in markets using supply and demand. 2. Analyse the usefulness of the concept of elasticity of demand in pricing, market segmentation decisions. 3. Find the profit maximizing level of various firm activities using marginal analysis. 4. Demonstrate...
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...chapter is to teach students how to shape their messages and arguments into appropriate structures. Since the chapter is long and contains, in effect, three mini-cases -- on Great Lakes, RAs, and Narrative -- you may choose to teach the chapter in one class and the case in the next. One way to structure a class on this chapter is to emphasize the commonalities among logical, psychological, and narrative structures. Beginning, Middle, and End Both an argument (given, since, therefore) and a communication structure (introduction, body, conclusion) share the same features, that is, they have a beginning, a middle, and an end. We discuss these features in further detail in the Guides to Effective Writing and Speaking in Part Three. Here, we simply encourage the instructor to pull together some organizational principles. Some suggestions for focusing student discussion: When defining your content, marshalling your arguments, and developing your structure, try to meet the following criteria: Beginnings should: 1. Gain the audience's attention and focus it on your topic. 2. Explain why the topic is important, timely, or otherwise of interest. 3. Indicate the point of view you will take or suggest your conclusion. 4. Establish a relationship of mutual respect with your audience. Middles should: 1. Develop your main argument by identifying and addressing its component parts. 2. Address subtopics according to their level of importance (either ascending...
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...1 { { { Management Communication in Transition This book will argue that management communication is the central skill in the global workplace of the twenty-first century. An understanding of language and its inherent powers, combined with the skill to speak, write, listen, and form interpersonal relationships, will determine whether you will succeed as a manager. At the midpoint of the twentieth century, management philosopher Peter Drucker wrote, “Managers have to learn to know language, to understand what words are and what they mean. Perhaps most important, they have to acquire respect for language as [our] most precious gift and heritage. The manager must understand the meaning of the old definition of rhetoric as ‘the art which draws men’s hearts to the love of true knowledge.’”1 Later in the twentieth century, Harvard Business School professors Robert Eccles and Nitin Nohria reframed Drucker’s view to offer a perspective of management that few others have seen. “To see management in its proper light,” they write, “managers need first to take language seriously.”2 In particular, they argue, a coherent view of management must focus on three issues: the use of rhetoric to achieve a manager’s goals, the shaping of a managerial identity, and taking action to achieve the goals of the organizations that employ us. Above all, they say, “the essence of what management is all about [is] the effective use of language to get things done.”3 The job of becoming a competent, effective...
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...Nazarene University Theories and Techniques of Counseling II MAPC 20 - PSYC 611 Professor Tina Burton September 25, 2014 Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas, or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for the purpose of this assignment. Robert J. Barnett Introduction: What Jim Collin’s epic book Good to Great is to the business and leadership world, Len Sperry and Jon Carlson’s book, How Master Therapists Work (2014) is to the field of psychotherapy and counseling. Both books tell us with vivid accuracy what key qualities separate the best of the best from simply being good at what you do. Len Sperry, MD, PhD, ABPP and Jon Carlson PsyD, EdD, ABPP. and their subject matter are of great interest to me. The subtitle captures the heart of the book’s content and the quintessence of what I want to learn more about, Effecting Change from the First through the Last Session and Beyond. I felt very inadequate as I began practicum concurrent with starting the MAPC program in August, 2013 (still do). Adding the privilege of doing practicum in a real clinic right from the start with real clients resulted in a high motivation to learn quickly in order to be effective and helpful. One of my supervisors...
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...Business Ethics in a Global Context Executive Summary TransCanada and the Pipeline Industry Ethical decisions are important in any organization, regardless of location, industry or size. The importance is paramount in the oil industry due to the danger to the environment, local towns and cities, and employees. The following project looks at the TransCanada Company in detail to determine the practices and policies they have in place to ensure ethical decisions are made. The paper will explain the company’s goals, current systems in place and plans for the future. It will also show past examples of why careless mistakes and risky behaviour could cripple a company’s performance, even if the mistake is minor. The TransCanada Company is a Canadian giant and a world leader in energy. They specialize in many regions of the energy industry, including gas, electricity and oil. Currently, they have over 10 natural gas pipeline projects, 13 oil pipeline projects and 8 electric projects on the go, not to mention their existing infrastructure and day to day operations. They have over $46 billion in assets and are constantly expanding, devoting billions in investments across North America every year. A Company of this size with so much power needs to behave in the most ethical way possible and consider all stakeholders with the utmost respect. A lack of attention to detail and its effects on society could lead to disastrous effects to not only North America but to TransCanada...
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...Assignment 1 How was the south changed? The chief accomplishment of the new south was the expansion of textile production, as the number of cotton mills grew from 161 to 400. There was also an increase in the lumber industry, coal production, and tobacco growth. Although, the majority of southern farmers were not flourishing, which caused sharecropping and tendancy to increase between blacks and whites. The bourbons perfected a political alliance with northern conservatives and economic alliance with northern capitalists. They also reduced state expenditures and public debt. Attitudes about race became more strongly felt and the prospect of an electoral alliance between poor whites and blacks that could threaten the power structure became a possibility, so the southern states came up with various ways to disenfranchise blacks. Also, “Jim Crow” laws were enacted to mandate public separation of the races. Legalized segregation reinforced the notions of white racial superiority and African-American inferiority, creating an atmosphere that encouraged violence, and during the 1890s lynching’s of blacks rose significantly. Define the New West. After 1865, the federal government encouraged western settlement and economic exploitation. The transcontinental railroads opened the western half of the nation to economic development and created an interconnected national market. Needing rapid communication, companies built telegraph lines along the railroad as the track was laid...
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...Teaching Note Overview This case describes the evolution of the global fast-food industry and Yum! Brands, Inc.’s development of the Pizza Hut and KFC franchises worldwide. It focuses on international business risk assessment and develops a model of country evaluation that students can use to analyze international business and market entry decisions in a variety of industries, regions, and countries. Teaching Objectives 1. Develop skills in industry analysis 2. Develop skills in global industry analysis. 3. Develop knowledge of franchising and the costs and benefits of expanding globally using franchises versus company-owned stores. 4. Develop skills in international business risk analysis. 5. Develop skills in country portfolio evaluation and assessment. Suggestions for Using the Case This case has been used successfully in undergraduate, MBA, and Executive MBA classes in strategic management, marketing management, and international business. It can be used in undergraduate courses to develop student skills in industry structure analysis, strategy analysis, and international business risk assessment. The teaching note is designed to give students practice in each of these three areas. Instructors may choose to use the case to discuss only one of these three areas during a single class period or to cover all three areas over two class periods. The case can be also used for student presentations and...
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...Research Paper: NAB Customer Service Employee Turnover Name Email GM591ON_M Leadership and Organizational Behavior Professor Date Abstract This paper will focus on the Customer Service department at North American Bancard. An overview of the company including the author's role will be explicated. Essential issues, events, and actions to help frame the problem will be identified. The problem statement will be well defined and specific enough for each reader to gain a clear idea of the Organizational Behavior topic and the direction of the research. Each reader will be given an encapsulated review of what information the author found most relevant to the research. The problem will be explored, providing an identification and description of the root causes. Solutions to the problem will be provided, supported and defended, to logically flow with the analysis of the problem. The author will reflect upon the research conducted, to show how the author's personal, academic, and professional development was influenced. Introduction: Company Overview The organization that my research will be based on for my final project is North American Bancard. North American Bancard was founded in 1992. It started with one employee in a shared office. As of today, North American Bancard has over 600 employees in a 100,000 sq. ft corporate office. The company provides merchants with the ability to accept credits cards, debit cards, EBT...
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...Members ...................................................................................................................... 5 Project Description ..................................................................................................................... 6 Assignment .............................................................................................................................. 6 Existing Bridge ........................................................................................................................ 7 Proposed Bridge ..................................................................................................................... 8 Owner Requirements ............................................................................................................. 9 2.4.1 Safety ....................................................................................................................................... 10 2.4.2 2.4.3 2.4.4 2.4.5 Budget parameters........................................................................................................... 10 Contractor or labor requirements ................................................................................... 11 Material requirements...
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...being sustainable in their business practices. For being so, they can follow two approaches such as Carroll’s four part model of CSR and stakeholder analysis. It has become a vital concern for the firms like shell to conduct CSR activities as they have to operate in an environment where they have to be economically viable as well as conforming to the legal laws, rights and obligations of the society. Not only the corporate social responsibility but also the stakeholder’s satisfaction can influence a great deal in the firm’s success. So, the stakeholder’s theory means a lot to the firms. Stakeholders can be internal as well as external. For applying those approaches, shell has to consider several analysis like cost benefit, life cycle analysis, environmental impact analysis, stakeholder matrix , segmentation analysis and so on. Finally, the company will get findings of taking one approaches as per the analysis to implement for being sustainable. * Contents Executive Summary 1 1 Introduction 3 2 For effective management of sustainability, these two approaches can be considered by the Shell Group as prescribed. The approaches are 4 2.1 Carroll’s four part model of CSR and Sustainability 4 2.1.1 Economic responsibilities 5 2.1.2 Legal responsibilities 5 2.1.3 Ethical responsibilities 5 2.1.4 Philanthropic responsibilitites 5 2.1.5 Criticism 6 2.2 Stakeholder theory 6 2.2.2 Criticism 8 3 Analysis for the application of chosen approaches for sustainable...
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...____________________________________________________________________ PROGRAMME HANDBOOK ____________________________________________________________________ ____________________________________________________________________ POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT ____________________________________________________________________ ____________________________________________________________________ JANUARY 2016 INTAKE ____________________________________________________________________ Copyright© 2016 THE MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved, no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher 1 MANCOSA: POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT TABLE OF CONTENTS 1. WELCOME 1.1 MESSAGE FROM THE PRINCIPAL 1.2 MESSAGE FROM THE OFFICE OF THE DEAN 3 4 INTRODUCTION TO MANCOSA 2.1 BRIEF HISTORY OF MANCOSA 2.2 PROGRAMME OFFERINGS 2.3 ACADEMIC MANAGEMENT 4 5 5 3. THE MANCOSA VISION 6 4. THE MANCOSA MISSION 6 5. POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT PROGRAMME STRUCTURE 5.1 OVERALL PROGRAMME OBJECTIVES 5.2 PROGRAMME FOCUS 5.3 MODULE DESCRIPTIONS 2. 6. PROGRAMME ADMINISTRATION 6.1 PROGRAMME MANAGEMENT 6.2 FINANCE 6.2.1 FEE PAYMENT 6.2.2 PAYMENT OF FEES AND OTHER DUES 6.2.3 PAYMENT PLANS 6.2.4 ADDITIONAL FEES/CHARGES 6.2.5 REGISTRATION SPECIFIC/INCOMPLETE MODULES 6.2.6 CANCELLATION OF REGISTRATION/FEE LIABILITY ...
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