...contributing to OB. 3. Describe the three goals of OB. 4. List the major challenges and opportunities for managers to use OB concepts. 5. Describe how OB concepts can help make organizations more productive. 6. Discuss why work force diversity has become an important issue in management. 7. Explain how managers and organizations are responding to the problem of employee ethical dilemmas. 8. Discuss how knowledge of OB can help managers stimulate organizational innovation and change. LECTURE OUTLINE I. THE FIELD OF ORGANIZATIONAL BEHAVIOR A. Definition 1. Organizational behavior is the systematic study of the actions and attitudes that people exhibit within organizations. (ppt 4) 2. Key parts of the definition a) Systematic study (ppt 5) 1) The use of scientific evidence gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner to attribute cause and effect. (ppt 6) 2) OB—its theories and conclusions—is based on a large number of systematically designed research studies. b) Systematic study of actions (or behaviors) and attitudes include three areas: productivity, absenteeism, and turnover. (ppt 7) 1) Managers clearly are concerned with the quantity and quality of output that each employee generates. 2) Absence and turnover—particularly excessively high rates—can adversely affect this output. 3) Organizational citizenship—discretionary...
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...Assignment # 3 – The Concept of Program Reengineering Strayer University PAD 500: Modern Public Administration 3/10/2012 Table of Contents Abstract…..………………………………………………………………………...….3 Mayor Schell’s Policy Choices…..……..………………………………..…………....4 Mayor Schell’s Pre-Implementation and Design Strategies…………………..............5 Reengineering the Program…..………….……...………….………..……….....….….6 Conducting Assessments.……………………………………………………………..8 References…………………………………………………………………………..…10 Abstract This assignment is about Mayor Paul Schell’s pledge for homeless families in Seattle, Washington. Mayor Schell on June 2, 1998 spoke to the press and pledge that there will be no homeless families with children and homeless single women on the streets of Seattle by Christmas 1998. This assignment will analyze the policies, strategies, and programs within his administration and the impact on them by his pledge. It will also study the implementation of the program. In addition, it will discuss the importance of the assessments prior to the implementation. Analyze four (4) policy choices of Mayor Schell that were made as part of the strategy for the homeless. Mayor Paul Schell has several options to make to create a strategy about the homeless situation in Seattle. In the city the county committee had created its own strategy to attend the homeless condition. Even though, the county program has been in place for several years already...
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...Gujarat Technological University MBA Semester - IV Syllabus for MBA Programme effective from the Academic Year 2009-10 onwards The course curriculum and syllabus for MBA of Gujarat Technological University are devised considering the norms of AICTE/UGC. While preparing the syllabus, the syllabi of different national level universities/institutions have been taken into account. This syllabus has endeavoured to strike a balance between theory and practice and classic and contemporary concepts. The MBA programme of Gujarat Technological University (GTU) will be conducted on a semester basis with four semesters spread over two academic years. The duration of each semester will be around 15 weeks. In each semester there will be seven courses/subjects. In the first year all the 14 courses are compulsory. In the second year there will be three types of courses, namely, compulsory, electives and sectorial specialisation. The MBA programme will have four electives, namely, Marketing, Finance, Human Resource and Information Systems. A student can choose any one of the four electives. There will be five sectorial specialization areas, namely, Retail, Pharmaceutical and Healthcare, Rural and Cooperatives, Public Systems and Policy, and Banking and Insurance. A candidate has to opt for one of the sectorial areas. In each semester of the second year there will be three compulsory courses, three electives and one sectorial course, thus making a total of six compulsory courses, six elective...
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...SYLLABUS) COMPULSORY PAPERS Title: Total Quality Management Subject Code: 3001 Contact Hours: 45 hrs Work load: 3 hrs per week Credit Points: 3 Evaluation: Continuous Internal Assessment – 25 marks Semester End Examination -- 50 marks Objectives: This cour se is designed to help students to develop basic appreciation of quality concepts and learn the tools and techniques to achieve quality. It also gives the totally integrated effort for gaining competitive advantage by continuously improving every facet of an organization’s activities. Pedagogy : Lectures, Assignments, case studies, seminar, MODULE 1 Introduction to TQM: Various definitions of quality and TQM, Core concepts of quality, The masters of quality(W Edwards Deming, Joseph M Juran, Philiph B Crosby, Kaoru Ishikawa, Ginichi Taguchi, Shigeo shingo) Evolution of quality, The Total Quality Management Excellence Model, Strategic Quality Management, Lecture, Numerical Exercises on cost of quality, TPM 1. Basterfield H Dale and others, Total Quality Management, Pearson Education/PHI, Inc. 2006. 2. K.Shridhar Bhat Total Quality Management (Himalaya publishing house 2005). 3. Poornima M Charantimath, Total Quality Management, Pearson Education, 2003. MODULE 2 Continuous process improvement: Concepts of Kaizen, Kaizen vs. Innovation, Kaizen Strategy, House of Quality, Quality Function deployment, Quality Circles. Brain storming...
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...MIS5000 Business Process Reengineering Group 2 Bonifacio, Faye | Dy, Maria Christina | Lim, Alexander OBJECTIVE To understand the foundation of business processes, the groundwork of business process reengineering and the role IT in business process reengineering. ROAD MAP I. Business Process a. Definition b. Business Process Improvement II. Business Process Reengineering c. What? d. Why e. When? f. Who? g. How? h. Advantages and Benefits of BPR i. Critiques about BPR III. The Role of IT j. Relationship between IT and BPR k. Role of IT in Reengineering l. Importance of IT m. Role of CIOs n. Future Role of IT in BPR IV. Application of BPR I. BUSINESS PROCESS a. DEFINITION "If you have ever waited in line at the grocery store, you can appreciate the need for process improvement. In this case, the "process" is called the check-out process, and the purpose of the process is to pay for and bag your groceries. The process begins with you stepping into line, and ends with you receiving your receipt and leaving the store. You are the customer (you have the money and you have come to buy food), and the store is the supplier The process steps are the activities that you and the store personnel do to complete the transaction. In this simple example, we have described a business process. Imagine other business processes: ordering clothes from...
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...Street Norwood, MA 02062 All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher. All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. International Standard Book Number: 1-58053-265-9 Library of Congress Catalog Card Number: 2002074491 10 9 8 7 6 5 4 3 2 1 Affectionately...
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...| Quality management techniques | Assignment II | Deepali Jain Roll No. 303 MBA Tech Manufacturing | Quality Management Techniques Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. For Factual approach to decision making quality improvement techniques are used. Effective decisions are always based on the data analysis and information. PDCA cycle PDCA (plan–do–check–act) is an iterative four-step problem-solving process typically used in business process improvement. It is also known as the Deming circle, Shewhart cycle, Deming cycle, Deming wheel, control circle or cycle, or plan–do–study–act (PDSA). Meaning PLAN Establish the objectives and processes necessary to deliver results in accordance with the expected output. By making the expected output the focus...
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...Managing a Holistic Marketing Organization GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ is the appointment of teams to manage customer-value–building processes and break down walls between departments. a. Reengineering b. Outsourcing c. Benchmarking d. Supplier partnering e. Customer Partnering Answer: a Page: 696 Level of difficulty: Easy 2. ________ is the greater willingness to buy more goods and services from outside domestic or foreign vendors. a. Benchmarking b. Merging c. Globalizing d. Outsourcing e. Accelerating Answer: d Page: 696 Level of difficulty: Easy 3. ________ is the study of “best practice companies” to improve performance. a. Empowering b. Globalizing c. Flattening d. Focusing e. Benchmarking Answer: e Page: 696 Level of difficulty: Easy 4. ________ is the trend to increase partnering with fewer but better value-adding suppliers. a. Supplier partnering b. Benchmarking c. Customer partnering d. Flattening e. Empowering Answer: a Page: 696 Level of difficulty: Easy 5. ________ is working more closely with customers to add value to their operations. a. Reengineering b. Outsourcing c. Customer partnering d. Merging e. Globalizing Answer: c Page: 696 Level of difficulty: Easy 6. ________ is the acquiring or merging with firms in the same or complementary industries to gain economies...
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...Business Process Management Methodology 1 Introduction From Wikipedia, we copy: «A business process is a set of linked activities that create value by transforming an input into a more valuable output. Both input and output can be artifacts and/or information and the transformation can be performed by human actors, machines, or both. There are three types of business processes: 1. Management processes - the processes that govern the operation. Typical management processes include "Corporate Governance" and "Strategic Management". 2. Operational processes - these processes create the primary value stream, they are part of the core business. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales. 3. Supporting processes - these support the core processes. Examples include Accounting, Recruitment, IT-support. A business process can be decomposed into several sub-processes, which have their own attributes, but also contribute to achieving the goal of the super-process. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity level. Activities are parts of the business process that do not include any decision making and thus are not worth decomposing (although decomposition would be possible), such as "Answer the phone", "produce an invoice".» A business process is a systematic approach of the enterprise, where its activities are examined as revenue generating and value adding transformations of...
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...Assignment 3 The Concept of Program Reengineering Based on the Case Study: Mayor Schell’s Zero Homeless Family Strategy PAD500 Modern Public Administration By – Ambika Jammula Introduction On June 2nd, 1998, Mayor Paul Schell spoke to the press about the needs of homeless families, women and children. He asked for the City Council’s support in providing “immediate emergency assistance to homeless families and single women, a critical step in providing lasting housing solutions for these families and individuals.” He noted that “the problem continues to grow and we absolutely must find better ways to help people find and keep housing.” He closed his remarks with a firm pledge that there will be no homeless families with children or homeless single women on the streets of Seattle by Christmas 1998. His pledge made headlines in both Seattle papers the next day. Alan Painter, Director of the Community Services Division of the Department of Housing and Human Services, listened attentively to the new Mayor’s remarks. Painter has dedicated his professional career to serving the needs of homeless people. He was proud and excited to hear Schell’s passion and commitment to addressing homelessness in Seattle. At the same time, he viewed the pledge with some trepidation. Counting the number of homeless people on the street at any given time is notoriously tricky, influenced by many factors. Further, he wondered how this pledge would dovetail with City priorities and plans for...
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...Software Engineering: A Practitioner's Approach Copyright © 1996, 2001 R.S. Pressman & Associates, Inc. For University Use Only May be reproduced ONLY for student use at the university level When used in conjunction with Software Engineering: A Practitioner's Approach. Any other reproduction or use is expressly prohibited. Chapter 1 The Product CHAPTER OVERVIEW AND COMMENTS The goal of this chapter is to introduce the notion of software as a product designed and built by software engineers. Software is important because it is used by a great many people in society. Software engineers have a moral and ethical responsibility to ensure that the software they design does no serious harm to any people. Software engineers tend to be concerned with the technical elegance of their software products. Customers tend to be concerned only with whether or not a software product meets their needs and is easy to use. 1.1 The Evolving Role of Software The main point of this section is that the primary purpose of software is that of information transformer. Software is used to produce, manage, acquire, modify, display, and transmit information anywhere in the world. The days of the lone programmer are gone. Modern software is developed by teams of software specialists. Yet, the software developer's concerns have remained the same. Why does software take so long to complete? Why does it cost so much to produce? Why can't all errors be found and removed...
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...ORGANIZATIONAL BEHAVIOR 9th edition by Stephen P. Robbins San Diego State University Prentice Hall International, Inc. "... the number-one-selling organizational behavior (OB) textbook in the United States and worldwide. More than 700.000 students around the globe have studied OB from this text" (preface, XXIII). Part One – Introduction Chapter 1 What is Organizational Behavior? Part Two – The Individual Chapter 2 Foundations of Individual Behavior Chapter 3 Values, Attitudes, and Job Satisfaction Chapter 4 Personality and Emotions Chapter 5 Perception and Individual Decision Making Chapter 6 Basic Motivation Concepts Chapter 7 Motivation: From Concept to Applications Part Three – The Group Chapter 8 Foundations of Group Behavior Chapter 9 Understanding Work Teams Chapter 10 Communication Chapter 11 Leadership and Trust Chapter 12 Power and Politics Chapter 13 Conflict and Negotiation Part Four – The Organization System Chapter 14 Foundations of Organization Structure Chapter 15 Work Design and Technology Chapter 16 Human Resource Policies and Practices Chapter 17 Organizational Culture Part Five – Organizational Dynamics Chapter 18 Organizational Change and Stress Management CHAPTER 1 WHAT IS ORGANIZATIONAL BEHAVIOR "We have come to understand that technical skills are necessary but insufficient for succeeding in management. In today's increasingly competitive and demanding workplace, managers can't succeed on their technical skills alone. They also have to have...
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...JOINT FIELD PROJECT MANAGEMENT COMMUNICATION AND ORGANIZATIONAL BEHAVIOR Your major and final project for both Organizational Behavior and Management Communication will be a field-based project pursued by your group, involving field research (interviews, focus groups, data collection, etc.), and culminating in a formal report and an oral presentation (by the team) to your client (optional) and your classmates and professors. Objectives The objectives of this assignment are: 1. To provide you the opportunity to apply the theory and processes you are learning to actual practice, with the structure and guidance provided by your professors, and with the support of your group and other classmates. 2. To provide you with substantive, real-world material on which you will base a final report that will include your problem or issue identification, findings and recommendations for change, including or followed by your theoretical defense of the merit of your recommendations (see below); and a final oral presentation based on the report. Description of Field Project Working in your groups, decide on a project or problem area in some organization to which you believe you can gain entrance (probably one of your own). The project or problem must be one that reflects your expertise as a behavioral consultant, and one that has a communication dimension. Since most matters of socio-technical systems and design are characterized as well by human communication difficulties...
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...Assignment Cover Sheet Programme Module Name Assignment Number First Names/Surname Student Number Date Submitted Email Postal Address Bachelor of Commerce Year 3 International Business 1 Tamara Kumwenda Nyirenda BCOM1131258 02/24/2015 tamapk@yahoo.com, bcom1131258@myregent.ac.za Private Bag E891, Post Box 524, Manda Hill Lusaka, Zambia Contact Numbers Alternate Contact Name Relationship Contact Number +260950791952, +260966593043 Mercy Blessings Sister +260966593043 I hereby confirm that the assignment submitted herein is my own original Work. Signature of Student 1 Date: 2/04/2015 Question 1.1.1 According to John Gray in his book, False Dawn: The Delusions of Global Capitalism, 1998: p. 2, he defines Globalization the process of international integration arising from the interchange of world views, products, ideas and other aspects of culture. Advances in transportation and telecommunications infrastructure, including the rise of the telegraph and its posterity the Internet, are major factors in globalization, generating further interdependence of economic and cultural activities. The following are the major points he quoted Technology Technological innovation, diffusion, and adaptation profoundly shape firm capabilities, production patterns, and the quantity and quality of employment in a sector. During these discussions, participants distinguished between technological change, a force wholly exogenous to firms and partially exogenous to nations, and technological...
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...MIS 301 Introduction to Information Technology Management FALL 2010 - Unique Numbers: 03905, 03910, 03915 Instructor tructorBin Gu – bin.gu@mccombs.utexas.edu Dr. Information, Risk, & Operations Management (IROM) Dept. Office CBA 5.228 Office Hours MW 4:00-5:00 pm or by appointment Qian Tang - qian.tang@phd.mccombs.utexas.edu Teaching Assistant CBA 1.308B Office TBD Office Hours Course Description Information technology (IT) has transformed all aspects of 21st century business and everyday life. New IT investments continue to be staggering. Worldwide, over $2.5 trillion is invested in IT. In the U.S., over 50% of capital expenditures are related to IT. Information systems influence business processes, organizational structures, and the ways people do business, work, and communicate. Emerging technologies have triggered new forms of organization and business process innovation; they have also impacted organizational structure, culture, politics, decision making, and society as a whole. IT is transforming how physical products are designed, how services are bundled with products, and how individuals interact with businesses and with other individuals. A silent transformation is occurring as more and more physical products use embedded IT to improve customer experience and product performance. The pervasiveness of IT is expanding global trade and changing how and where work is performed. It is vital that future managers—in every area of business—have a...
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