Question 1:- Interventions can impact which of the following dimensions? | | | | a) organizational issues | | b) organizational levels | | c) organizational environments | | d) A and B | |

Question 2:- People resist change because: | | | | a) they can’t see the benefits | | b) they don’t see the need | | c) they don’t expect success | | d) all of the above | |

Question 3:- Which of the following is not considered a strategy for dealing with resistance to change? | | | | a) make change information available and salient | | b) include members directly in planning and implementing change | | c) practice active listening | | d) avoid conflict | |

Question 4:- The vision process involves: | | | | a) describing the organization’s core ideology | | b) looking at desired performance and human outcomes | | c) a vivid description of the future state | | d) all of the above | |

Question 5:- The organization’s identity can best be described as _________________. | | | | a) its core values and purpose | | b) beliefs that have been relatively stable over time | | c) a strategic guideline | | d) A and B | |

Question 6:- Which of the following is a source of power? | | | | a) formal position | | b) knowledge | | c) personality | | d) all the above | |

Question 7:- Developing political support ___________. | | | | a) is the same as addressing power issues | | b) is unrelated to the goals of the change | | c) involves identifying key stakeholders | | d) A and C | |

Question 8:- Which power strategy is most closely aligned with OD’s traditional humanistic values? | | | | a) playing it straight | | b) . avoiding confrontation | | c) using social networks | | d) all of the above | |

Question 9:- Activity planning involves: | | | | a) making a road map of key activities | | b) identifying key people | | c) creating special structures | | d) all of the above | |

Question 10:- Activity planning and commitment planning are key activities in | | | | a) managing a transition | | b) creating a vision | | c) entry and contracting | | d) diagnosis | |

Question 11:- To sustain momentum a change agent must: | | | | a) provide resources for change and reinforce new behaviors | | b) builds support systems | | c) develop new competencies and skills in the organization | | d) all of the above | |

Question 12:- Human resources management practitioners mainly focus on | | | | a) structure | | b) strategy only | | c) people | | d) information systems | |

Question 13:- Research supports that leaders accelerate transitions with which of the following practices? | | | | a) support continuous discussion of the organization change among members | | b) help individuals understand how each person fits into the change | | c) allow organizational units in the lower organization levels to be responsible for implementing change | | d) All of the above | |

Question 14:- Evaluation in OD provides information to | | | | a) assess the long-term results of OD interventions | | b) implement change programs | | c) assess a manager’s style | | d) A and B | |

Question 15:- Understanding how an intervention is progressing is an example of __________ feedback. | | | | a) intervention and evaluation | | b) implementation | | c) evaluation | | d) all of the above | |

Question 16:- When should you identify the measurement variables to be used for evaluation and feedback? | | | | a) diagnosis stage | | b) intervention stage and evaluation stage | | c) implementation stage | | d) all of the above | |

Question 17:- Testing the internal consistency of the questions in a survey is a measure of its | | | | a) instrument bias | | b) validity and sufficiency | | c) reliability | | d) none of the above | |

Question 18:- data collection method accurately measures all the variables important to OD? | | | | a) questionnaires and interviews | | b) observations | | c) diaries/logs | | d) none of the above | |

Question 19:- What is/are the most important activity (ies) for providing useful implementation and evaluation feedback? | | | | a) selecting the appropriate variables | | b) diagnosing people | | c) designing good measures | | d) A and C | |

Question 20:- In assessing the internal validity of an intervention, we | | | | a) consider its reliability | | b) test a hypothesis | | c) consider alternative hypotheses | | d) try to determine if certain changes cause certain outcomes | |

Question 21:- Which is not an intervention characteristic that affects institutionalization? | | | | a) goal specificity | | b) internal support | | c) programmability | | d) worker satisfaction | |

Question 22:- As institutionalization follows a developmental order, which indicator represents the highest degree of institutionalization? | | | | a) knowledge | | b) values consensus | | c) norms | | d) performance | |

Question 23:- Reward systems are best described as | | | | a) ways to improve employee satisfaction | | b) innovative approaches to pay, promotions, and fringe benefits | | c) none of the above | | d) both A and B | |

Question 24:- OD consultants should attempt to measure such outcomes as | | | | a) productivity | | b) absenteeism and turnover | | c) turnover | | d) all of the above | |

Question 25:- Which of the following is a “strategic” issue that might affect an intervention? | | | | a) an impending acquisition | | b) an antiquated performance management system | | c) a workgroup’s decision making process | | d) none of the above | |

Question 26:- Which of the following best describes technostructural interventions? | | | | a) changing the high-tech areas within the organization | | b) helping organizations decide on markets, products or services | | c) changing job design and division of labor | | d) none of the above | |

Question 27:- Key questions to ask when deciding the appropriate intervention method are | | | | a) Have the issues been accurately diagnosed? | | b) Are change methods appropriate to the organizational issues identified in diagnosis? | | c) Can skills to implement the intervention be transferred to organizational members? | | d) All the above | |

Question 28:- Which of the following is/are true about strategic interventions? | | | | a) link internal functioning with the larger environment | | b) among the newest additions to organization development | | c) focus on strategic choices to gain competitive advantage | | d) all of the above | |

Question 29:- Which of the following are true about interventions? | | | | a) They are derived from strong “causal” relationships. | | b) Only a few interventions have been subject to evaluative research. | | c) They always have great impact of some sort on organizational functioning. | | d) none of the above | |

Question 30:- Which of the following is not one of the five activities of change management? | | | | a) motivating change | | b) creating a vision | | c) developing political support | | d) diagnosis | |