Assignment 305 Understanding person-centred approaches
In adult care settings

Task B
Bi Write a reflective account derailing an example of how you have or could have, used a person centred approach in a sensitive or complex situation
A new lady arrived at the home where I work with her family and was shown to her room, I asked the lady’s name and she informed me that it was Pat. Pat and her family remained in her room and was brought a tray of tea and biscuits. Pat and her family chatted with the other members of staff and some of the other residents.
It was approaching lunchtime and the family was still with her, as Pat did not wish for them to leave just yet, they stayed for lunch with Pat and where still chatting when I returned to see how Pat had settled in, the family where very happy but Pat had started to become agitated that her family where about to leave, the family where trying really hard to comfort Pat saying they would be back the next day to see her. Pat started to follow them out the door to go with them, looking back at it now I could have been more person centred by talking to Pat to try and distract her taking her for a cup of tea and chatting to her to keep her mind of her family leaving. By talking to Pat I could have gained her trust and made her feel welcomed and safe, rather than letting her fret over not seeing her family again.

Bii Explain how finding out about an individual’s history, preferences, wishes and needs is an important part of creating a good care or support plan
To provide care and support that respects the individual’s wishes, needs and preferences, you will need to find out what you can about them depending on your workplace. Taking time to find out about their personal history by talking with them or reading any information you have will give you a deeper insight into their likes and dislikes.
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