Task 1

1.1

Evaluate the interrelationship between the different processes and functions of the organization.

To achieve the aims and the goals of the organization, it has different type of functions and process in it to lead the business.

The processes

It is a process to make easy to get the job I done and it puts together in every functions in the organizations. It is involving from start to end in all over the functional activities of the organization and also considering the customer end as well.

Functions

If we take an organization it having some certain functional departments and having the interrelation among them. It helps to run the organization to reach the overall company objectives and also will make the satisfaction of the customers. It has departments such as marketing, finance, human resource, IT and technical.

Example

I have selected Amana Takaful PLC to discuss its different processes and functions.

The interrelationship different between processes

The customer propose the insurance to their property

Filling the proposal form and paying cash or cheque

The assessor takes the inspection and check the valuation of the property

The policy authorization and gives the policy documents to the customer

When the claim situation customer informs to the company

The assessor inspect the damages and value the damage

Check current value of the property and premium outstanding

Finalize the claim from claim department and send it to finance for the payment

Give the claim and make satisfy the customer.

The interrelationship between different functions

Human Resource Department

✓ Concerning with financial department for the payments (salaries, medical claims, allowances)

✓ Concerning with marketing department for performance evaluation.

✓ Concerning with technical department for fulfill their needs.

✓ Concerning with IT department to find out their needs.

Financial department

✓ Send the payment confirmations to HR Department for the approvals (salaries)

✓ Allocating the payments for the marketing activities

✓ Providing the payments for their technical visit expensive.

✓ Send the money to IT department for network maintaining

Marketing department

✓ Receive the money from financial department for such as advertisement & promotion activities

✓ New recruitments for marketing department from the HR Department

✓ Request for estimate valuation of the building from the technical department

✓ Ask for marketers performance through network from the IT department

Technical Department

✓ Recruiting knowledge people to the technical department by the HR Department

✓ Receive the money from the financial department for purchasing the technical equipment

✓ Reveal the valuation of the particular property to marketing department

✓ Concerning with IT department for getting and providing information quickly

I T Department

✓ Receive the IT people from the HR Department

✓ Concerning with financial department for money exchange

✓ Concerning with marketing department for reflect marketers performance

✓ Concerning with technical department to be helpfully for getting and provide information.

Conclusion

According to the example the interrelationship between different processes & functions are contributed to complete all business activities of Amana Takaful PLC; Propose of insurance is customer satisfactions.

1.2

Justify the methodology to be used to map processes to the organization’s goals and objectives.

Process mapping

A process map is a visual aid for picturing work process. The success of a process map rest in its ability to communicate a functional unit’s core process and key activities, how such process and activities interrelate and the directional flow of the process. Maps are showing each step of the process in a way that is understood at every level of an organization. An effective process map should provide broad overview of a unit’s activities.

An organization to achieve goals and objectives are depending on its map of processes. A firm should be able to identify the core key activities make use of the correct methodology create the map processes are very important to reach goals and objectives in the organization.

• It is the visual aid for picturing work continuances (processes)

• Success depends on:

1. Ability to communicate the core process & key activities.

2. Interactions of those processes & activities.

3. Directional flow of the processes.

4. Should provide broad overview of a unit’s activities.

5. Should identify key stake holders.

6. Should identify key inputs.

7. Should provide performance evaluation criteria.

Example

I have chosen the organization of Amana Takaful PLC as example because so many methodologies are used for process map in this organizational function.

Marketing Department Announces that who achieve their target, they will be rewarded.

Appointed a Sales Staff. / HR Dept. (Step 1)

Providing Sales Target & Achievement / Marketing Dept. (Step 2)

Business Placing or Entering / Technical Dept. (Step 3)

Selection of reward receivers / Marketing Dept. (Step 4)

Confirming the volume of the sales / IT Dept. (Step 5)

Distributing the Reward / Finance Dept. (Step 6)

Conclusion

According to the example The Amana Takaful PLC is used the methodology for map of process in the all function and concern each every one such as marketing, financial, IT, HRM and technical. So it helps to contribute to achieve the goals and objectives of the company.

1.3

Evaluate the output of the process and the quality gateways.

In an organization goals are depending measuring of business process, the key to effective management of process outcome measures to provide data that can readily determine process.

Marketing –distribution channel

An organizational output of process and quality gateways built:

• Customer satisfaction

• Cost of process output

• Quantity of quality of output

• Manner of delivery of output

• Reliability of delivery of process outcome to defined program

• Delivery of process outcome within the defined timescale

• Success or failure of process(e.g. tender process, win or lose)

• Quantity of rejects, cost of rework

• Quantity of waste

• Extent of containment of risk (e.g. rise/fall in number of safety/ environmental incidents or unexpected results)

The measuring of process performance can be done in a variety of ways and for different purposes. The measurement is part of process performance management must be built into the operational processes, and requirement also needs to measure.

Example

I have chosen the organizational product of Nestle Company because its output of processes are become quality gateways on product and distribution channels.

Product

The Nestle products output of processes contributes the customer satisfaction; identify the product manufacturing cost; identify how much quality product has been produced; find out delivery of Nestle product in a proper manner. Products need qualities to most like by the consumers. The output process of the Nestle product contributes more high qualities such as different brands, filled air packet for Nestomalt, taste and attract cover box, these qualities are satisfying the customer which are expected.

Distribution channel

The output process of Nestle product becomes quality gateways on its distribution channels.

• Retailers

• Wholesalers

• Distributors & dealers

• Agents

• Franchisees

• Multiple stores

• Direct selling

• Internet

Conclusion

According to the example output processes of Nestle product are built quality gateways on the products – different brands, filled air packet for Nestomalt, taste and attract cover box, these qualities are satisfying the customer, and distribution channels are arranged such as retailers, wholesalers, distributor & dealer, agents, franchisees, multiple stores, direct selling and internet; these are created the convenience to customer purchase Nestle product, increasing satisfaction and retaining loyalty.

Task 2

2.1

Design plans which promote goals and objectives for own area of responsibility.

Planning

It is one of the basic management functions and it include the followings what to do? when to do? who is to do? and how to do? Before doing something the manager must formulate an idea of how to work on a particular task .So, planning is closely connected with creativity and innovation.

Important of planning

• Planning provides directions

• Planning reduces the risks of uncertainty

• Planning reduce overlapping and wasteful activities

• Planning promotes innovative ideas

• Planning facilitates decision making

• Planning establishes standards for controlling.

Example

I have taken organization Nestle Company as example for design plan to promote goals and objectives of the company.

Human Resource: - The organization designs plan for implement HR activities, reduce the risk and solve employee’s problem.

Marketing: - The designs plan for implement marketing activities – increase the sales and solve the problem

Finance: - The designs plan for implement financial activities – reduce the financial risk, increase financial sources.

IT: - The designs plan for implement IT activities – solve the IT problems and complete work quickly

Product and service

The Nestle Company designs plans to promote goal, objectives for its product and services.

Product:-The plans for produce Nestle as high quality product

Service:-The plans for provide best services as promotion

Areas

The Nestle Company designs plans to promote goal, objectives for its areas of sale.

The plans for areas of sale Nestle product as domestic or global, where people are living, and how many people need nutrition and how many people have loyalty on this product. Base on these purpose Nestle products are marketed.

The Nestle Company designs plans to promote goal, objectives, therefore firm produces Nestle product based on behavioral and demographical segmentations.

Behavioral

• Loyal status: - The Nestle brands should be produced based on loyalty status.

• Occasions: - The Nestle brands should be produced based on occasional product

• Benefits: - The Nestle brands should be produced based on benefit product.

• Usage rate: - The Nestle brands should be set based on usage rate.

Target market

The Nestle company designs plan for target market, therefore the firm producing their product based on suitable target market.

Goals and objectives

The Nestle Nestle Company makes plan to reach goals & objectives provides quality product, nutrition in world wide.

2.2

Write objectives, which are specific, measurable, achievable, realistic and time bound to align people and other resources in an effective and efficient way.

Objectives

In accordance with its ideology, the aims of the organization are translated into objectives, which are expressed in a form that can be measured. All the organization’s objectives should be directed towards achieving the organization’s mission.

Objectives are normally quantified statements of what the organization actually intends to achieve and should fulfill the SMART criteria outlined below:

➢ Specific

• Is the objective precise and well defined?

• Is it clear?

• Can every one understand it?

➢ Measurable

• How will the individual know when the task has been completed?

• What evidence is needed to confirm it?

• Have you stated how you will judge whether it has been completed or not?

➢ Achievable

• Is it within their capabilities?

• Are there sufficient resources available to enable this to happen?

• Can it be done at all?

➢ Realistic/relevant

• Is it possible for the individual to perform the objective?

• How sensible is the objective in the current business context?

• Does it fit into the overall pattern of this individuals work?

➢ Time-related

• Is there a deadline?

• Is it feasible to meet this deadline?

• Is it appropriate to do this work now?

• Are there review dates?

Human resource

The objectives with specific contribute to human resource management for collect and give employees details and manage

Specific

➢ Is the objective precise and well defined?

➢ Is it clear?

➢ Can every one understand it?

Finance

The objectives with measurable contribute to finance for estimate how much finance needs, can get or not and satisfy or not.

Measurable

➢ How will the individual know when the task has been completed?

➢ What evidence is needed to confirm it?

➢ Have you stated how you will judge whether it has been completed or not?

Marketing

The objectives with achievable contribute to marketing department for find out markets have capable, has sufficient resources.

Achievable

➢ Is it within their capabilities?

➢ Are there sufficient resources available to enable this to happen?

➢ Can it be done at all?

2.3

Demonstrate how you will implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organizational standards of equality.

System

A system is plan or process for carrying out activities; whatever organization differential system must be kept for different activities, such as a production system how production is organized and created, and the management information system will provide financial information for planning and control.

The system carrying out activities some as follow:

• Policies- The policies provide guidelines for management decision making.

• Procedures-procedures are chronological sequence of action required to perform a task. It has three main advantages:

a) Efficiency:-procedures prescribe the most efficient way of doing a job

b) Routine:-procedures remove the need for the exercise of discretion or ad hoc decision making

c) Standardization: - procedures make output more predictable and more consistent throughout the organization.

• Rules-The rule or regulation defines a specific action must be taken in a given situation.

• Programs- The programs are coordinated groups of plans; it achieves a particular objective together.

• Budgets-The budget is a formal statement and future for case, it is usually summarized in money values. It plans for carrying out certain activities with specified resources within a given period of time for achieves certain targets.

Implement of system

In an organization to achieve goals and objectives all activities should be carried out in particular method, therefore a formal system is designed and implemented to lead all activities. When apply a system into the activities will be affected how to function in an order to complete the work on specific time.

Example

I have taken my working organization that Amana Takaful PLC as example due to they implement appropriate system.

On Time

The on time appropriate system implements in Amana Takaful PLC to complete their activities on particular period of time.

• Attendance should be on stipulated time frame which is according to HR policy for all Staffs (singed in on or before 08.30am, sing out on or after 05.00pm), if fail to follow after 2nd day automatically short leave will be applied. If not these too next day automatically half a day leave will be applied.

• All the meetings, Trainings and the workshops should be circulated among the staffs in one month advance.

• Insurance policies should be underwritten to the proper time frame according to the company KPIs.

• Takaful premium must be collected within 60days. If not policy must be cancelled with pro rata basis and the premium has to be paid by the certain marketing staff.

• Any type of claims should be intimated within 48 hours.

• The claims should be paid in the proper time frame according to the company KPIs.

• The under writers must be Informed to the customers on time’ cancellation about insurance policy.

• Remuneration of the staffs should be banked every 25th to their account.

Budget

The budget appropriate system implements in Amana Takaful PLC for estimate the income or expenditure to particular year or month.

• Preparing the budget for the coming year.

• Last year budget analyzing with expenses.

• Income Estimation through the sales of insurance and salvages.

• Expenses Estimation such as Salary, Paid Claims & other expenses.

• Budgeting unearned premium & Pending claim settlement.

Organizational Standards

Amana Takaful PLC having the organizational standard which is nominated the equality of the system implementation. .

• Surplus Refund

• Discounting Limits for Motor Policies

• Upfront NCB provided with the Multiple Rebates.

• Claims should be settled after the ARI.

These are helping to Amana Takaful PLC to achieve their overall objective of the company and also these are actually implementing by the management in an efficient way.

Conclusion

According to the above mentioned details Amana Takaful PLC is being carried out the appropriate system to achieve their objectives. Therefore an on time appropriate system helps to contribute to complete all functional activities like wise budget, it help to contribute to identify the incomes and expenditures and also appropriate system on organizational standards helps to contribute to deliver quality of service. Therefore if these appropriate systems will implement continuously, the goals and the objectives of Amana Takaful PLC will be achieved.

2.4

Demonstrate how you will carry out work activities in meeting the operational plan through effective monitoring and control.

Organizational functions have so many work activities; these activities might be monitored and controlled by the particular organization.

The organizational functions as:

• Marketing

• Human resource management

• Finance

• Information technology

• Management

Monitoring

In an organization looking at all activities those go in correct way or not. When this situation these activities may be affected by the internal or external environment, by this all functions can be deviated out of monitoring.

Controlling

When an organization monitor the all functional activities; if some time deviate, then the firm will has to control.

Example

I have taken the Amana Takaful PLC operation as example. Here can monitor and control its activities.

| Activities | Monitoring | Controlling |
| | | |
|Recruitment, selection |Collecting all applications |Selecting most suitable candidate |
| | | |
|Implementing company policies |Inform to employees should attendance to work |Salary deducting |
| |on time. | |
| | | |
| |The workers do not smoke in work place. |Suspension from the job |
| | | |
| | | |
|Receiving finance |Getting finance from bank loans, issue of |Receive the short term of finance. |
| |share and mortgage. | |
| | | |
|Communication with all employee and staff |Provide all communicational facilities. |Accept use facilities only office use. |
| | | |
| |Provide information to staff. |Reveal the particular information only. |
| | | |
|Sale the product |Provide insurance policy to vehicles & |Keeps the terms and conditions. |
| |properties. | |
| | | |
|Settling claim |Provide the claims for insured vehicle or |Provide claim only for mentioned |
| |property |incidents. |
| | | |
|The employees and staff welfare |Fixing EPF, ETF to employees` and staff. |Providing EPF, ETF while employees and |
| | |staff leave from company. |

Task3

3.1

Demonstrate how you can design system to manage and monitor quality standards specified by the organization.

Quality

The quality defines (total quality management) as’ the totally of features and characteristics of a product or service which bears on its ability to meet stated or implied needs. The quality is more concerned with ‘fitness of purpose’, and quality management or control is about ensuring that products or services conform to specification.

The quality as fitness for use; it includes two elements.

a) Quality of design- it can include the customer satisfactions built into the product or service.

b) Quality of conformance- a lack of defects in the finished goods.

Quality system

Quality systems are the all activities that contribute to quality, directly or indirectly. Product quality depends on many materials use; the product is produce by the type of equipment used in design, production, handling, and installation, tasting and shipping.

The customer and consumer are no longer satisfied with unreliable product. They expect new product on time delivery performance, as results organizations ready to produce delivery good quality product.

Monitoring the quality

After the process to achieve quality has been established, an information system to monitor the quality should be set up, which can be used constructively to improve quality and work on problem areas.

Controlling the equality

In the past quality control meant inspection of finished output or goods inward. Quality was assured at the end of the process, often by specialized quality control staff. Inspection is concerned with looking at products that have been made, supplies that have been delivered and service that been provided, to establish whether they have been up to specification. It is a technique of identifying when defective item are produced at an acceptable level.

3.2

Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of processes.

Culture

The culture of an organization committed to total customer satisfaction through continuous improvement and in which resources, material, equipment and quantity management systems are cost effectively implemented and filly utilized.

Here many cultures are in an organization as:

➢ Total Quality Management

➢ Quality circle

➢ Just In Time

Total Quality Management

The (TQM) as a management approach of an organization cantered on the quality, based on the participation of all its members and aiming at long-term success. This achieved through customer satisfaction and benefits to all members of the organization and to society. And it seeks to integrate all organizational functions such as marketing, finance, design, engineering, production and customer service etc) to focus on meeting customer needs and organization objectives.

The (TQM) has three principles as:

a) Satisfy the customer

b) Satisfy the supplier

c) Continuous improvement

Quality circle

A quality circle is a group of employees who meet regularly to discuss problem of quality and quality control in their area of work, and perhaps to suggest ways of improving it.

Quality circles to develop and utilize the people for improvement in product quality and productivity. The development of quality circles contribute the process of decision-making to start at low level, with the ordinary worker encouraged to comment and make suggestions, and allowed them into practice. Circle members experience the responsibility for ensuring quality; have the power to verbal complaint. General productivity can reduce labour turnover. Quality circle may be applied at any level of organizational activity, being used to cover all aspects and could conceivably involve all employees’

The benefits of use of quality circle are:

• Improved quality leading to greater customer satisfaction;

• Greater motivation of employees;

• Improved productivity;

• Shop floor understand and share management/customers problem;

• A spirit of seeking improvements is generated;

• Employees become more aware of opportunities for improvement because of training, in areas outside quality circles.

Just –in-time

The Just-in time technique, where the suppliers deliver the components and parts to the production line’ just in time ‘to reduction in costs (of stock) or improvement in lead times.

A system produces or to procure or component as they are required by a customer or for use, rather than for stock. a just-in-time system is a ”pull” system, which responds to demand, in contrast to a ‘push’ system, in which stocks act as buffers between the different elements of the system, such as purchasing, production and sales.

a) Just-in-time production:-A production system which is driven by demand for finished products where by each component on a production line is produce only when needed for the next stage.

b) Just-in-time purchasing:-A purchasing system in which material purchases are contracted so that the receipt and usage of material, to the maximum extent possible, coincide.

JIT emerged from criticism of traditional responses to the problem of improving manufacturing capacity and reducing unit costs of production. These traditional responses include the techniques given below.

• Longer production runs

• Economic batch quantities

• Fewer products in the product range

• More overtime

• Reduce time spent on preventive maintenance, to keep production flowing.

3.3

Recommend suggestion which aligns with the organization’s objectives and goals and which results in improvement.

Organizational objectives

In accordance with its ideology, the aims of the organization are translated into objectives, which are expressed in a form that can be measured. All the organization’s objectives should be directed towards achieving the organization’s mission.

Objectives are normally quantified statements of what the organization actually intends to achieve and should fulfill the SMART criteria outlined below:

➢ Specific

• Is the objective precise and well defined?

• Is it clear?

• Can every one understand it?

➢ Measurable

• How will the individual know when the task has been completed?

• What evidence is needed to confirm it?

• Have you stated how you will judge whether it has been completed or not?

➢ Achievable

• Is it within their capabilities?

• Are there sufficient resources available to enable this to happen?

• Can it be done at all?

➢ Realistic/relevant

• Is it possible for the individual to perform the objective?

• How sensible is the objective in the current business context?

• Does it fit into the overall pattern of this individuals work?

➢ Time-related

• Is there a deadline?

• Is it feasible to meet this deadline?

• Is it appropriate to do this work now?

• Are there review dates?

An organization quality suggestion on the all activities and staff, it can improve the goals and objectives

Example

I have taken my current working place that Amana Takaful PLC as an example and recommending the suggestions for the improvement.

Providing Best Customer Service

✓ Need to implement on site claim inspection ✓ Need to follow up the pending requirements with the customers ✓ Avoid asking unnecessary documents while placing the insurance (CAR Policies) ✓ Settling Claim to their Accounts ✓ Avoid the delay in settling claims

Reducing Customer Complaint

✓ Facing problem while accident due to not attending the assessors ✓ Delays in taking underwriting inspections ✓ Not aware the policy condition – Specially Leasing Customers ✓ Delays in settling the claims ✓ Delays in quotation issuance

Providing Facilities to the Staffs

✓ Providing the Laptop to the Managers ✓ Need to include the performing retainer staffs under the permanent category ✓ Need to provide the medical facility to the non confirmed permanent staffs ✓ Vehicle should be offered to the managers ✓ Remuneration should be given in the same manner to the same category staffs

Conclusion

According to the example which I mentioned above of my current working company Amana Takaful PLC should follow the suggestions such as Providing Best Customer Service – It can retain the customers, Reducing the Customer complain – it can help to bring the new clients, providing facilities to staffs – it can make the convenience to the staffs. Therefore these all will contribute to improve the objectives and goals of Amana Takaful PLC.

3.4

Report on the wider implications of proposed changes within the organizations.

The continuously changes of an organization, are effective to run over long it, and its activities may be sometime as well or not. However it seeks suggestion from internal or external group. Then new changes are brought in the organization.

Example

I have taken organization of Amana Takaful PLC as example because I like to propose some changes within this organization.

The organization entire activities will be changed as;

✓ All staff will be satisfied

✓ The works will be finish quickly

✓ The staff will be interest on the work

✓ The communications will be increased

✓ The customer pursuing activities will increase with organization

✓ Customer reliable will be increase

✓ Sales and profit will be increase

✓ Customer relation will be increased

✓ Internal relation will be increased

✓ Staff reliable will be increased

✓ Staff will sacrifice their work on it

✓ Organization can catch much more of customer

✓ Organizational facilities will be increase

✓ Organization will be recognized in broad level

While recruiting a staff for the post Manager- Marketing at Amana Takaful PLC from the outside of the company, there will be wider implication to this proposed change in the organizations.

That, as he or she worked in a different type of the organization, he or she having the knowledge according the previous company’s one. Due to this while he imposing the system in Amana Takaful PLC most of the people do not like to accept this system as they do not know about this and they were influenced the previous system what they know and which was practiced in the organization.

Regarding this situation and the proposed change of the new staff will make the wider implication within the organization and it will affect the overall company’s goals and the objectives.

Task 4

4.1

Demonstrate how you will carry out risk assessment as indicated by the legislations, regulation and organizational requirements ensuring appropriate action is taken.

Risk assessment

The risk assessment is legal requirement under the management of health and safety at work regulations 1999.this regulation seeks to ensure that the hazards should be identified and assessed by the competent person for minimize the risk, which will cause harm or injuries. And the employers also should provide the training to their employees of how to carry out risk assessment in working place.

The risk assessment has five steps as:

Step 1 –Look for the hazards

Step 2- Decide who might be harmed and how

Step 3- Evaluate the risk and decide whether the existing precautions are adequate or more needs to the done

Step 4- Record your findings, inform affected employees

Step 5-Review your assessment on a regular basis or whenever something changes and revise if necessary

The risk assessment is carried out by legislation, regulation and organizational requirements also.

Example

Legislation

The legislation asks for risk assessment at the working place, which will cause harm or injuries. And shows of how it should be carried out to prevent.

Severity

A. Death

✓ Major injury or disabling illness

✓ Major damage or major loss to property/equipment

B. Significant but non-disabling injury

✓ Damage to property/equipment

C. Minor injury

✓ Moderate damage to property/equipment.

Likelihood/frequency

1. Extremely likely to occur - probable within a month

2. Frequent -possible within a tear often likely to occur

3. Unlikely or remotely possible, slight chance of occurring.

Risk rating

Risk A B C

1. Unacceptable-must Urgent-must receive Must receive attention

Receive immediate attention as soon as to check if hazard or

Attention to remove/ possible to reduce hazard risk can be reduce and that or risk system is satisfactory.

Reduce risk

2. Urgent-must receive Should receive attention Low priority

Attention as soon as to check if hazard or risk

Possible to reduce can be reduce and that

Hazard or risk procedures are satisfactory

3. Must receive attention to Low priority Low priority

Check if hazard or risk

Can be reduce and that

Systems are satisfactory

I have taken a Construction Company as example, because working employees have to face so many risks, while they are carrying out work.

• The employer should explain to employees about harm and injuries:-

• The employees should be trained of how to use the machinery at working place:-

• All employees must be wear safety dress in working place:-

Organizational requirements

The particular organization also require to risk assessment for improve standards of health and safety for staff, service users and members of the public.

• Reduce accidents/injuries/fatalities:-

• Helps to recognize, manage and control risk:-

• Improved use of resources:-

• Reduced insurance claims:-

• Reduction in the costs of :

4.2

Demonstrate that health and safety regulations and legislations applicable in specific work situations are correctly and effectively applied.

As whatever organization health and safety is very important, therefore formal regulations, legislations are implemented on health and safety.

Important of health and safety at work follow as:

a) Employees should be protected from pain and suffering.

b) An employer has legal obligations for the health and safety of employees.

c) Accidents and illness cost the employer money

d) The company’s image in the market-place (to which it sells goods and services, and from which it recruits lab our and buys in other resources) will suffer if its health and safety record is bad.

Health and safety legislation and regulation

In 1972,a Royal commission on safety and health at work reported that unnecessarily large numbers of days were being lost each year through industrial accidents, injuries and disease, because of the ‘attitudes, capabilities and performance of people and the efficiency of the organizational systems within which they work’. Since then, major legislation has been brought into effect in the UK.

I have taken the Construction Project Side as example because most of requirement on the health and safety legislation to prevent cause accident, harm and injuries to employees as work place.

When project side working all employers and employees bust be careful. Under the health and safety at work Act 1974 legislation

The Employer’s

• All systems (work practices) must be safe

• The working environment must be safe and healthy

• All plant and equipment must be kept up to the necessary standard

The Employees’

• To take reasonable care of himself/herself and others

• To allow the employer to carry out his or her duties (including enforcing safety rules)

• Not to interfere intentionally or recklessly with any machinery or equipment

I am taking an example to discuss the Health and Safety in a work situation where The Maga Engineering which is established in 1984 and has been an active participant in the construction industry in Srilanka. Over the course of the 29 years the organization has defined itself by continually reinvesting its knowledge and capital.

While we considering the Health and Safety which are being followed by them is mentioned below for the references.

It is the policy of Maga Engineering (Pvt) Ltd to conduct its activities in such a way that the Health & Safety of its employees, contractors, subcontractor, visitors, vendors and others, who may be affected by its operations, are safeguarded. In implementing this policy, we comply not only with the requirements of the relevant legislations, but also promote appropriate measures for the fortification of safety and health.

The objectives of this policy are: ➢ To protect the health & safety of all people, including the general public, affected by the operations of the project. ➢ To operate in a manner of deep concern for health & safety of all stakeholders. ➢ To ensure that all construction-planning takes in to account the associated health & safety of all stakeholders. ➢ To provide and maintain a safe work environment, comprising of plants, machinery and locations, without risks to health. ➢ To comply with all relevant legal, statutory and contractual health & safety requirements. ➢ To provide all personnel with adequate information, instruction and training with the view of creating a trained, experience and competent management and supervision team. ➢ To effectively control, co-ordinate and monitor the activities of direct & indirect employees and sub-contractors in respect of health & safety. ➢ To establish effective communication and joint consultation on health & safety matters with all relevant parties involve in the project work. ➢ To continually improve the health & safety of all personnel concerned.

These regulations and the legislation which says about the Health and Safety which are correctly and effectively applied by the Maga Engineering in their work situations.

4.3

Carry out a systematic review of organizational health and safety policies and procedures in order to ensure they are effective and compliant.

Whatever organization health and safety is very important for preventing employers, employees those who are affected by the accident, injuries and harm. Therefore the particular organization must be fixed health & safety procedure.

Health and safety policies and procedures
A policy and procedure sets out the steps to be followed for work activities. Must consult with affected workers when developing procedures for:

➢ Resolving work health and safety issues ➢ Consulting with workers on work health and safety ➢ Monitoring workers’ health and workplace conditions ➢ Providing information and training.

Policies and Procedures should be in writing to provide clarity and certainty at the workplace and demonstrate compliance. They should clearly set out the role of health and safety representatives, and any other parties involved in the activity. The procedures should be easily accessible, for example by placing them on notice boards and intranet sites.

If I take SEIRRA Construction as an Example to review their health and safety policies and the procedures to ensure which are effective and compliant.

Health and safety policy
It is their policy to perform work in the safest manner possible consistent with the Occupational Health and Safety Act and the regulations made under the act. Protecting employees from workplace injury and disease is a major continuing objective.

Duties and responsibilities of management 1) Be familiar with the Company Safety Policy, The Occupational Health and Safety Act and Regulations, and all relevant applicable legislation. 2) Make regular job site inspections, both planned and unplanned to ensure that the Company Safety Policy and all relevant applicable legislation is being complied with and take disciplinary action when necessary to ensure compliance. 3) Sierra Construction as the Contractor on a project shall ensure that regular job site and Safety Committee meetings are held at least once every month, or as the need arises with owners and sub-contractors and that a Health & Safety representative from each contractor participate on the committee. 4) Investigate, review and analyze all accidents involving fatalities, critical injuries, lost time injuries requiring professional treatment, acute or chronic illness, regardless of the nature or circumstance. 5) Investigate, review and analyze all occurrences involving property damage, near accidents with potential for serious injury or lost time, fire explosion. 6) Ensure that an injured workers’ progress is monitored and that modified duties are provided during rehabilitation period, if possible. Correspond with and adjudicate the WSIB claim. Obtain written information of the injured workers’ physical restrictions, if any, prior to creating modified work. 7) Support and promote any action taken by a Health and Safety representative, committee, or by anyone in the workplace in the interest of Health and Safety. 8) Ensure adequate training for Sierra Construction employees is provided, e.g. WHMIS, proper use of equipment, materials, and protective devices. 9) Ensure that information, instruction, and supervision is provided for the protection of all Sierra Construction employees. 10) Hold company safety meetings at least once every six months. 11) Periodically review the company Safety Policy and Procedures. Document and implement measures if improvement can be made to the current Safety Policy and Program. 12) In co-operation with the Sierra Construction supervisor, ensure that all relevant necessary documents, drawings, information, approvals are conspicuously posted or available for review on site, i.e.: ✓ Notice of Project (where applicable) ✓ Occupational Health & Safety Act & Regulations for Construction ✓ WHMIS Act and Regulations ✓ WHMIS Symbol poster (posted) ✓ Ministry of Labour Construction Health and Safety Reports (Where applicable) ✓ Relevant site engineering drawings relating to re-shoring tower or mobile crane and any other as deemed necessary. ✓ Emergency service locations and phone numbers, e.g.: hospital, walk-in clinic, ✓ ambulance, police, fire and emergency and the nearest Ministry of Labour ✓ Construction Health and Safety Branch. 13) Ensure that the equipment, materials, tools and protective devices provided by Sierra Construction are maintained in good condition and in co-operation with the company site supervisor, ensure that they are used in the manner intended to protect the workers from the particular hazard to which they may be exposed or subjected while using said equipment, materials, etc. 14) Provide on a project a first-aid box with provisions as prescribed by Workers’ Compensation Board Reg. 950. 15) Provide on a project general purpose fire extinguishing equipment and specifically rated equipment as the need arises.
Conclusion: According to the policies and the procedures of the SEIRRA construction company the organizational health and safety policies and procedure are effective and compliant.

4.4

Carry out a practical application of H&S policies and procedures in work place.

Whatever an organization the health & safety policies procedures should be carried out for preventing harm and injuries.

Example

I have taken a diagram as example because it a systematic approaches to health and safety shows below:

| |
|Analysis of current health and |
|safety performance |

.

| |
|Monitoring and control of health |
|and safety performance |
| |
|Health and safety policies |
| |
|Education and training |

| |
|Occupational health procedures|
| |
|Prevention of fire and explosion|

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|Accident prevention procedures |

✓ Analysis of current health and safety

✓ Identification and analysis of hazards and problems

✓ Providing health and safety education & training to employees

✓ Providing health and safety policies

✓ Then monitoring and controlling the health and safety.

----------------------- Technical

✓ Receive the technological people from the HR Department.

✓ Receiving the technical equipment.

✓ Receive the money from the financial department for purchasing the technical equipment.

IT

✓ Receive the IT people from the HR Department

✓ Receive the information’s from all departments.

✓ Concerning with financial department for money exchange

Finance

✓ Estimate the all incomes and expenditure.

✓ Analysis the budget

✓ Send the money to HR Department to provide the salary all staff and lab ours on time.

✓ Send the money to the marketing department for marketing activities expensive.

HRM

1. Recruiting sales staff

2. Providing training & development

3. Receive money from finance depart to provide salary.

Identification and analysis of hazards and problems

MARKETING

1. Request to HR to recruit sales staff.

2. Receive the money from financial department for such as advertisement & promotion activities.

3. Receive the marketing people from the HR Department

4.

5.