...the company to compete with other corporations. It needs to set up a new production system and satisfy environmental protection standards. Due to the cost-cutting effort, the company has closed some factories and cut unnecessary expenses. It plans to lay-off some employees. In addition, the company needs to increase salaries and improve benefits for some of the remaining employees. Therefore, the company is figuring out how to convey this good news and bad news to its workers. Analysis and Evaluation While Weymouth has to lay-off thousands of employees, it plans to increase salaries and improve benefits for others. On one hand, it’s necessary for the company to downsize to save the company in this tough time. On the other hand, offering a better policy for remaining workers may conflict with the cost-cutting effort, but satisfying workers can benefit company’s long-run business. Conveying these messages plays an important role in company’s success. If the company has a good solution, it can soften the anger of those who get fired, and make the remaining workers work effectively. However, an ineffective solution can depress people who are fired and worry the remaining employees, so it may create an ineffective working environment. Alternatives The company has at least two alternatives to deal with this problem. First, it should have face-to-face group meetings to convey the bad news, and email the good news to those whose salary and benefits are going to improve. The advantages...
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...Ryan Anthony Albino S28, SPBUSCOM Good News Communication Beginning • I am delighted • It’s a pleasure • You’ll be thrilled • I’m very pleased • I have good news Middle • I am delighted to inform you that you’ve won the first prize. • It’s a pleasure to announce that UCPB will be our new partner • You’ll be trilled to hear that your work buddy is returning next week. • I’m pleased to let you know that our company has grown substantially. • I have good news. Citbank has accepted our proposal! Closing • Keep up the good work • I look forward to having more with your company • I look forward to meeting you. • We sincerely appreciate your care and concern during this time of transition. • We look forward to serving you again Bad News Communication Beginning • Our companies have enjoyed a mutually beneficial relationship for many years. • I appreciated learning about your organization… however, • I admire your organization and I am honored that you invited me to speak • Thank you for submitting an application for the Managerial position opening. • Your company has offered a quality product to the running community for the past 25 years. Middle • You have very good credentials. • My schedule for the month is already full. • The company’s budget is tight for the last quarter of the year. • You’re product is no longer covered...
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...Rashid (ID: 57) How to Write Negative Messages in a Positive Way? PREPARED FOR: Mr. Zahid Hassan Khan Course Faculty C501: Managerial Communication PREPARED BY: Chowdhury Rashdi Al Rashid ID: ZR57 MBA 45 D Section- A INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA 20 June, 2011 Introduction: Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010) Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997) Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no directly, and if they...
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...News Nowadays, news plays a vital role in human affairs. News is the communication of selected information on current events by reporters. It is presented by print, broadcast, internet or word of mouth to a third-party or mass audience. The most important function of news is to bring us the latest information on local, national and international events. Specifically, it mentions to any fields of our lives such as political, religion, economic, job, health, disaster, crime status, entertainment as well as celebrities. There is a quote about news that states "For most people, no news is good news; for the press, good news is not news." by Gloria Berger. In my opinion, this quote has two parts. The first part means: if you have not heard anything, then the chances are nothing bad has happened, the situation isn't worse, there's nothing to worry about. So the lack of any problems is good. The second part means: for viewers, bad stories catch their attention easily. It is more interesting than good news. So the media always gives priority bad news to viewers rather than good news. For them, bad news is newsworthy. I completely agree with the above quote. On one hand, if you are working and no one complains, that is good news. You can rest assured that everything is progressing well. In this case, no news is good news. In addition, the news media is a business. So the bottom line is that news-media needs viewers to keep their existence. They must look for...
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...DIRECT AND INDIRECT APPROACHES In writing letters, memos, and e-mail messages (the focus of Chapters 2 and 3), one issue that you'll need to consider is whether your message is one that is likely to be well-received or one that may encounter resistance or ill-will--a "bad news" message of some type. Searle’s spends a good bit of time in Chapter 1 discussing tone and making sure to use a reader-centered perspective that utilizes a "you" approach and positive wording. In addition to a reader-centered perspective, however, you also should consider the difference between what is called a direct and an indirect approach when organizing letters, memos, and e-mail messages, especially ones that convey bad news. DIRECT APPROACH The direct approach anticipates no resistance to its message--for instance, "you've been hired," "your order is being shipped today," or even "the project will be done in one week." In this case, organizing your message is simple. Searle’s mentions that memos and letters should have some kind of brief introduction, sometimes as its own paragraph. If you're using the direct approach, this introduction is simply a straightforward statement of the main point of the message. For instance, if you are writing a letter to confirm an order, simply begin by stating, "We have received your order for part #23-B-4439 and are shipping it today." Then the rest of the letter can provide details like shipping time, cost, etc. Whenever possible, use the direct approach...
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...Assignments: 2 memos 4 business letters 1 report 5 grammar quizzes in class 1 grammar exam 2 textbook exams 1 business presentation (speech) Tonight Memos direct pattern frontloading (when why how) Listen (When why) Parallelism plain language business text format Subject good Memo- internal communication Letter- External Subject line- Important to be extensively informative. Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested Frontloading- getting to the purpose in the first sentence. The body: organize information and explanations logically. use numbered and bulleted list consider headings Parallelism-Items in the list need the same grammatical structure. Goodwill- what you put in the message to maintain the relationship. In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line. Thursday May 16th Qualities if Bus waiting -Main English -Audience centered -positive Quiz 1 -Active vs. passive voice -subject verb agreement Memo 2 -tables -APA documentation First person sing I, me, my, mine, myself We, us our, ours, ourselves Second person you, your, yours, yourselves 1. Use the you attitude 2. Reader benefits (affordable, meets your needs) You attitude exercise on Blackboard 1. Good news, you can now enjoy a new… 2. You...
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...the memo. You are sending this to your company’s management (your boss), not your teacher. Assume they know at least a little bit about the topic. 2. General meanings in the memo header: To: - means you’re providing/requesting information; or asking for help - do not put the recipients’ title here; they know their job title since it’s an internal company document CC: - means you are providing information as a courtesy, but no action required Re: - (or Subject) tells the reader what the memo is about; should be specific - Serves as the “introduction” to the memo 3. The Re: or Subject line is NOT a complete sentence – don’t use punctuation. Be brief but informative. Consider that if they file it away, it should help them retrieve it if they are doing a subject search. A good “re” statement should prevent you from using a redundant introductory first sentence in the body of the memo and allow you to get to the point. 4. When you mention somebody in a memo, it is common courtesy to send them a CC so that they know their work has been referenced or you are talking about them. 5. Don’t put “Dear ….” in the memo body. The recipient’s name is in the “To” portion of the header, that’s all that’s needed. Besides, how would you do that if you send it “To” more than one person? 6. The opening paragraph must convey information, not just be an introduction. Determine the MAIN POINT of the memo and...
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...Course Reflection December 13, 2015 Dear Professor This course has been very informative. English has never been one of my strong suits. Your course this semester has helped me with strengthening this skill to help prepare me for the business management field. The assignments I felt were most beneficial included the bad news and memo assignments. Being in a management position, there will times that I need to deliver bad news to staff members. This assignment gave me insight on how to handle these types of situations in a professional manner. Memos are an integral part of any office. The memo assignment showed me the proper way to prepare a memo so that it did not look like a personal email. My least favorite assignment was the Persuasive Message. I do not feel that I am very persuasive and this is a skill that I am lacking. It was very helpful by making me practice this skill, but it was not my favorite assignment. I do feel that my writing skills have improved. With writing, there is always room for improvement and the more that you practice your writing skills, the better they will become. Since I want to work in the healthcare management field, my writing skills are going to be used on a daily basis. This course has greatly increased my chances for successful business writing that is professional looking. I would like to thank you for teaching English in a way that could be easily understood. Your feedback was insightful as well as useful. I truly...
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...The writing in college composition classes and the workplace both rely upon Selected Answer: Correct a) organization & clear expression. Correct Answer: Correct a) organization & clear expression. Question 2 4 out of 4 points The three basic parts of a document in transactional writing are Selected Answer: Correcta. message-support-closure. Correct Answer: Correcta. message-support-closure. Question 3 0 out of 4 points How many functions of external and internal correspondence does your text identify? Selected Answer: Incorrect a) two Correct Answer: Correct b) three Question 4 4 out of 4 points Another word for template is Selected Answer: Correct c) macro. Correct Answer: Correct c) macro. Question 5 4 out of 4 points How many key types of basic communications from an institution to an individual does your text cite? Selected Answer: Correct d) three Correct Answer: Correct d) three Question 6 4 out of 4 points Collection letters, like other transactional communications, are constructed to get the desired Selected Answer: Correct b) result. Correct Answer: Correct b) result. Question 7 4 out of 4 points The three forms of business letters discussed in the text are Selected Answers: Correct Full Block Correct Semi-block Correct Simplified Correct Answers: Correct Full Block Correct Semi-block Correct Simplified Question 8 4 out of 4 points The correspondence that conveys information inside a single business...
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...1. Many managers dislike memos because they are disorganized, wordy and pointless. The most effective manger should not be trapped in memos 2. With the development of computer technology, the numbers of memos are increasing. 3. The reasons of sending memos are managerial, psychological and political. 4. The memo is the most useful tool for communicating large amounts of detailed information. Might be dangerous if written inappropriately. Sued or fired 5. The memo is the managerial tool of choice when you want to put out word to lots of people. Have to be worded with exquisite care, particularly for announcing bad news-turn down in business, a firing, promotion over rivals. Recipient are likely to pore over these bullentins.(rewrite) 6. Announcing executive’s dismissal become more concise for the fear of annocing too many contributions may cause people think the firing was unjustified. Good that companies have stopped firing people by memo 7. Psychological reason: Memos are overused by mangers because they feel uncomfortable, too shy to communicate in person or over the phone. 8. Mangers send memos for political reasons. carry political power 9. Convey more subtle political messages. If changed from informal to formal, need to find out what has changed. 10. Clear motive, not wordy, easy to understand 11. Well-defined purpose in mind: who is your audience? What do you want them to do? What information they want? Pick a format-some companies establish standardized...
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...CHAPTER SIX: STRUCTURE The learning goal of this chapter is to teach students how to shape their messages and arguments into appropriate structures. Since the chapter is long and contains, in effect, three mini-cases -- on Great Lakes, RAs, and Narrative -- you may choose to teach the chapter in one class and the case in the next. One way to structure a class on this chapter is to emphasize the commonalities among logical, psychological, and narrative structures. Beginning, Middle, and End Both an argument (given, since, therefore) and a communication structure (introduction, body, conclusion) share the same features, that is, they have a beginning, a middle, and an end. We discuss these features in further detail in the Guides to Effective Writing and Speaking in Part Three. Here, we simply encourage the instructor to pull together some organizational principles. Some suggestions for focusing student discussion: When defining your content, marshalling your arguments, and developing your structure, try to meet the following criteria: Beginnings should: 1. Gain the audience's attention and focus it on your topic. 2. Explain why the topic is important, timely, or otherwise of interest. 3. Indicate the point of view you will take or suggest your conclusion. 4. Establish a relationship of mutual respect with your audience. Middles should: 1. Develop your main argument by identifying and addressing its component parts. 2. Address subtopics according...
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...Group 1 Apollo 7: Control evaluation and testing in the revenue cycle – evaluate the results of the control testing of the revenue cycle using the materials in the case. Look for patterns in errors that may indicate specific weaknesses over assertions. Refer to chapter materials for basic audit procedures and discussion of how to evaluate the results of your tests based on the preliminary risk assessment. Try to identify trends or specific areas of concern based on the results of control tests that were performed. Some specific trends/areas of concern: * Although Sales went down by 4% Sales Returns increased by 202.39%. * As mentioned in a previous report, the loan to the CEO’s secretary is incorrectly accounted for under Other Receivables. * Apollo sent Mall-Warts an unsolicited order in December even though Mall-Warts had informed Apollo in November that they were going into bankruptcy. * The accounting and control manual has not been kept current. * Customers who are shopping at Apollo’s location are allowed to pick their own orders. * 33% of the errors found were overbilling errors. While the amount is not material, over 70% of the errors occurred a month before the end of a quarter. Also, none of the billing errors were under billing. * Several transactions were missing the bill of lading. * Two invoices out of 51 were found with no information other than the invoice number and overcharge amounts. * 55.82% of sales were made with...
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...Critical Thinking and Communication Skills By Matthew Paul DMBA 610 Professor Kennedy Introduction In this paper, I will analyze the memo by applying the steps of the critical thinking model discussed in Asking the Right Questions to assess the arguments made. Among the other tasks I had to make, I will not just analyze the memo but I will evaluate the author’s argument as objectively as possible. I will also provide a thorough evaluation of the issues presented and assess ideas critically, demonstrating clear and consistent treatment of each evaluation. Furthermore, I will verify the information that was in the memo and I will note what is not in the memo. For the last closure of the argument, I will end this paper with a conclusion of what I have critically completed. 1. What are the issues and conclusions? On October 20, 2011, President of APEU Union Local 121, Mr. Hector Fuentes, sent a request to the Human Resource Manager, Ms. Mary Ford regarding notification letter sent by Governor Gloria Gainor. Mr. Fuentes wanted Ms. Ford to evaluate the letter he received from the Governor notifying the union that the state intends to outsource and privatize the information systems management function within the Department of Motor Vehicles. This memo that Mr. Fuentes received from Ms. Ford was in response to the request of Mr. Fuentes to be evaluate simply because of issues and concern for the DMV employees...
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...introduction After carefully reviewing Mr. Anil Ravaswami’s memo to Ms Castle (A. Ravaswami, personal communication, October 10, 2012), I can say without a doubt that anyone who shall choose to base any idea, form an opinion or make a decision shall ensure that their critical thinking light is turned on. I have evaluated the memo using the ten step critical thinking method developed in Asking the Right Questions (Browne & Keeley, 2012 p. 9). As part of this method, systematic evaluation is completed by asking yourself ten different questions that help to identify things such as bias opinions, false statements or fallacies, attitudes, omitted information and even help to identify rival causes for reasons given or evidence used. By using this method of critical thinking, Cliffside Holding Company of Massapequa (CHCM) will have a much more clear perspective as to whether or not a leadership development program should be created and funded for junior insurance executives. What are the issues and the conclusions? The first of Browne and Keeley’s ten step method is to ask yourself, “What are the issues and the conclusions” (Browne & Keeley, 2012 p. 18). When you read Mr. Ravaswami’s memo you can clearly identify the prescriptive issue at hand which is whether or not CHCM should establish and fund a new leadership development program for junior insurance executives. The issue here is clearly a prescriptive one as Mr. Ravaswami’s memo is attempting to persuade Ms. Cynthia Castle, CHCM’s Vice...
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...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
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