...Ballard Integrated Managed Services QNT/351 Quantitative Analysis for Business Ballard Integrated Managed Services Ballard Integrated Managed Services, Inc. (BIMS) is an organization that provides food service and housekeeping services to corporations and institutions on a contractual basis. Ballard Integrated Managed Services, Inc. (BIMS) has a contract with Douglas Medical Center (DMC). As general manager of the Douglas Medical Center site for Ballard Integrated Managed Services, Inc. (BIMS), Barbara Tucker is responsible for three divisions at this site, each with its own management staff. The food service division, led by Flora Torres, is responsible for providing daily meals for the 5,300 staff members, nurses, and doctors as well as the public in the six cafeterias. In addition, they prepare specialized meals for patient care.The hospitality division, managed by Henry Dumas, is responsible for refreshing each hospital room, including changing the linens on empty beds, replacing towels, and sanitizing bathrooms, which includes maintaining the public areas: hallways, lobbies, and elevators. The Physical Plant Maintenance division, led by Matt Lee, is responsible for the nonmedical equipment and physical aspects of the medical center (University of Phoenix). Overview The problem is that in recent months, the general manager, Barbara Tucker, noticed a decline in staff morale, a higher turnover rate, an increase in the amount of sick time used, and poor work ethics...
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...Ballard Integrated Managed Services, Inc., Part 1. Gill Johns QNT/351 Aug. 19, 2014 RANDALL ELKINS Schedule: Aug 08 - Sep 11, 2014 Use either the data one of your Learning Team members retained from RES/351 or the data from University of Phoenix Material: Ballard Integrated Managed Services, Inc., Part 1. Discuss with your team whether you have data from RES/351, and if your team would like to use one team member’s data for the Learning Team assignments in this course. If using data from RES/351: Resources: Data collected from RES/351 Prepare a 700- to 1,050-word written report along with a 5- to 7-slide Microsoft® PowerPoint® presentation for the senior management team or stakeholders of your RES/351 research project to present your findings. Address the following: • Present the chosen situation as an overview—problem, purpose, research questions, and hypotheses. • Describe the instrument used for data collection. • Identify types of data—quantitative, quantitative, or both—and how the data is collected. • Identify the level of measurement for each of the variables involved in the study. • Code the data if you have not done so. Describe how the data is coded and evaluate the procedure used. • Clean the data by eliminating the data input errors made. • Draw conclusions about appropriateness of the data to meet the purpose of the study. If you decide not to use your own data, you can use the Ballard Integrated...
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...User: Which data was collected in the Ballard Integrated Managed Services Inc. quantitative or qualitative? Weegy: Ballard Integrated Managed Services, Inc. (BIMS) has created a study to gain better understanding of the high turnover rate at the Douglas Medical Center (DMC). [ This report will provide recommendations for Barbara Tucker, general manager, and will help with workplace improvement. This report was created by Team C consultants and includes data and recommendations to further understand and reduce the causes of the high turnover rate. The turnover rate for DMC has been at the industry standards of 55 to 60%. However, in the last four months it has risen to over 64%. Use of sick time has increased and a large number of workers waste their time every day. Debbie Horner, HR manager, has created a survey for workers to express their opinion about the work environment. This survey asked morale and demographic questions to help with the coding and analysis of the data. The survey will help find the reason for the high turnover rate. The instrument used for data collection. The instrument that was used within Ballard Integrated Managed Services (BIMS) to find out why their moral was down was the sample method. According to "Sampling" (2012), “The sample method is a process used in statistical analysis in which a predetermined number of observations will be taken from a larger population”. The way this method was used was that the Human Resource Manager Debbie Horner handed...
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...Data Collection: Ballard Integrated Managed Services, Inc. QNT/351 Data Collection: Ballard Integrated Managed Services, Inc. Overview Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time and part-time workers as well as upper management employees. The average turnover rate for BIMS is typically 55 to 60%. During the past four months the turnover rate has increased to over 64%. Despite the efforts to get to the root of the issue causing the high turnover rate, management at BIMS has been unsuccessful. The morale is low at BIMS, and there has been an increase in the use of sick leave. The performance of workers has become inadequate, which has caused a number of complaints from clients. Data Collection Instrument A survey instrument was created in an attempt to allow the workers to express their views about their individual experiences at BIMS. The survey begins by asking questions about the employee’s feelings toward his or her position and the relationship he or she has with his or her boss. The survey also includes demographic questions that identifies the division they are assigned to and how long they have been employed. As the consulting group one can expect to find that the increase in turnover to be directly...
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...Ballard Integrated Managed Services, Inc. Data Collection Christopher Pittman, Melanie Grimmer, Heather Jeffers, and Talikka Fells QNT/351 April 8, 2014 Ronald Ryan Ballard Integrated Managed Services, Inc. Data Collection This is a written report presenting our findings to the senior management. We will address the Present BIMS situation as an overview—design, purpose, research questions, and hypotheses. We also will describe the instrument used for data collection, identify types of data collected—quantitative, qualitative, or both—and how the data is collected, and identify the level of measurement for each of the variables involved in the study. Next, as a team we will Code the data, explain how the data is coded and evaluate the procedure used, and clean the data by eliminating the data input errors made. Lastly, we will draw conclusions about appropriateness of the data to meet the design of the study. BIMS situation as an overview—problem, purpose Barbara Tucker the manager for BIMS. Her employer was concerned about her staff’s morale. She felt that it had been weakening over the past several months. Ballard Integrated Managed Services, Inc. (BIMS), provided food and hospitality services on a contractual basis for all patient and staff needs. As general manager of this site for BIMS, Barbara needs to figure out why. The turnover rate seemed somewhat higher than usual, but no new information was emerging from exit interviews. Her...
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...Ballard Integrated Managed Services, Inc. Data Collection Ballard Integrated Manage Services, Inc. Data Information In research, information gathered and needed for a study is called data collection. There are different types of ways to gather information but as long as the information is gathered for the study then the research can be completed. In this report the analyzed data would be provided by Ballard Integrated Managed Services, Inc. (BIMS), to help investigated the cause of the increase in the Douglas Medical Center, (DMC). Situation In BIMS, Barbara Tucker provides different types of staff for DMC such as cleaning, food service management for patients and staff, housekeeping, and plant maintenance. During the last four months there has been a high rate of turnovers of 55%- 60%, which means it has climbed up to 64%. In order for BMS to maintain a controlled acceptable levels of productivity, service, and profitability, the turnover rate must be controlled by BMS. There has been poor work increase, staff sick time and lack of time management. In order to control the situation and see what is going wrong Debbie Horner was enlisted by Barbara for Human Resources to concentrate on the employee motivation. The question mainly is why the motivation of these employees down is and why there is such a high rate. In order to do so there are 449 employees that need to express his or her view on everything like the training, treatment...
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...Summarizing and Presenting Data QNT/351 Ballard Integrated Managed Services, Inc. Data Collection- Part One Ballard Integrated Managed Services, Inc., (BIMS) is an organization that provides food and accommodations for their employees, the patients at Douglas Medical Center, along with other large companies. A change in the company has been taking place and trending towards many employees leaving for other employment opportunities. The turnover rate for BIMS is normally in the range of 55 to 60%, however, for the past few months it has increased to 64%. What is causing the turnover rate to increase and the moral across the organization to decrease? If management puts an emphasis on the employees and their training, will the turnover rate improve? Overview Barbra has noticed several other behaviors lately which appear to be a symptom of a deeper problem, but has been unable to determine the root cause of a climbing turnover rate and the overall decline in morale. In effort to discover the cause within the organization, a survey was administered. Unfortunately, the survey did not provide the results or guidance for management to lead the team in a direction that would change the culture of the organization or the way the employees at BIMS feel about their experiences at BIMS. If management continues to look only at the symptoms of the problem, the root cause will continue to exist and deteriorate the culture further. Debbie Horner, the HR manager developed and administered...
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...Data Collection Data Collection Ballard Integrated Managed Services Inc. (BMIS) located in New York city is a nationwide organization that specializes in providing services such as housekeeping and foodservices to 22 of Fortunes top 100 companies. Their clientele also consists of over 100 firms, 16 major universities, 14 medical centers, as well as 3 regional airports. BMIS is broken down into three divisions’ hospitality, food service, and physical plant maintenance, it also employees both full and part time workers. Recently, within the past four months general manger Barbara Tucker has noticed the turnover rate within her three divisions has reached over 64% annually as compared to the average rate between 55%and 60% (University of Phoenix, 2011, BIMS, Inc. Part I). The company moral at BMIS has reached an all time low and management has not improved its relationship with employee’s .Could this be one of the reason behind the increasing turnover rate? There has also been an increased usage of paid time off (PTO). The purpose of this research analysis is to find a solution to the increasing turnover rate as well as help improve company moral and get divisions at BMIS back on track. Instrument Design The data collection instrument used in this analysis was a survey. A survey can be defined as a tool used to collect information by asking questions recording responses on individual opinions and attitudes. BMIS administered a survey to allow...
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...|[pic] | Course Syllabus | | | |WEDNESDAY | | | |Downtown Campus | | | |6:00pm to 10:00pm | | | |School of Business | | | |QNT/351 | | | |Quantitative Analysis for Business | | | |Dr. Jacquelyn B. Frausto | | Copyright © 2013, 2012, 2011 by University of Phoenix. All rights reserved. Course Description This course integrates applied business research and descriptive statistics. Students will learn to apply business research and descriptive statistics in making better business decisions. Other topics include...
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...Part two of the Ballard Integrated Managed Services, Inc. (BIMS) assignment discusses the integration of a better way to retrieved vital results from employees. A company survey has been the primary means to the way BIMS has collected information about employees. The first survey BIMS conducted was not successful so a second survey was conducted. There has been omissions and additions to the company survey to get the best results possible. BIMS decided to go back to the drawing board after the results from the first survey came out. There were some minor mistakes that occurred with the first survey. Data was logged inaccurately from the results of the employees who took the first survey. The first survey was also considered unreliable, because of the lack of survey inputs from BIMS employees. Some of the employees who took the first survey did not answer all of the questions provided. The second survey was constructed differently and more efficiently to get better results from the employees. New questions have been added to the survey to gain important information about the employees. The new survey changed the wording of some questions because BIMS believed that the old questions were not worded in an understanding manner. Senior management help give recommendations on how the new survey was created. Questions were also added to the new survey to gain important information from the employees. The new survey was designed to get honest feedback from current employees and employees...
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...Ballard Case Study QNT 351 Jan 11th, 2014 Introduction and Problem Situation Ballard Integrated Managed Services, Inc. (BIMS) provides food, hospitality, housekeeping and physical plant services for the staff and patients at the Douglas Medical Center. Barbara Tucker, the general manager for this site, has noticed that the morale of her employees has been declining for the past several months. The expected turnover rate is 55-60% annually in this industry. This rate has increased to 64% over the last four months (BIMS Part 1). The use of sick time has increased, overall performance is poor and complaints from the hospital staff are on the rise. Barbara and her management team have not been able to determine why morale is down. The exit interviews that are currently used are not pinpointing the reasons why employees are leaving. Conclusions The data used in the survey is beneficial to the research into why employment morale has decreased for the past several months. Therefore, a questionnaire was designed to examine dependent variable which, “is the key factor that you want to explain or predict and that is affected by some other factors …scholars have emphasized productivity, absenteeism, turnover, and job satisfaction” (Robbins & Judge p. 25). BIMS is experiencing problems with several dependant variables, the focus of this paper examines turnover, which is increasing for BIMS. Each question of the survey addresses issues that require involvement from management...
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...Analyzing and Interpreting Data Analyzing and Interpreting Data Introduction An initial survey was taken of the company to discover the dissatisfaction of employees at BIMS. The initial survey lead to a very low response rate. The survey did little to reveal the exodus of employees, which for management has not helped reach an effective course of action or forecasting for the future of employees at BIMS. Below we will discuss a new instrument used to survey the employees, data, measurement, analysis, and a recommend helpful outcome for employee dissatisfaction. Overview Ballard Integrated Managed Services (BIMS) is a hospitality and food service company that is employed by Douglas Medical Center. They provide cleaning and cooking for specialized areas for staff and patients. The problem they are facing is that staff morale has decreased and turnover rate has increased. Due to the changes in morale within the staff and the turnover rate increasing, the medical center is dissatisfied. Our hypothesis is that if the increased turnover rate is not stopped then the remaining employee’s morale decreases and the company will then be at risk of losing them. BISM conducted one survey that was distributed to their current employees. However, the results they were after we not achieved for several reasons. They drafted another survey, tested it, made adjustments to it, and then decided to use it. The second time around they decided to use it as an exit survey. Instrument Used ...
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...Ballard Integrated Managed Services, Inc. University of Phoenix QNT/351 May 22, 2010 The assignment evaluates data presented by Ballard Integrated Managed Services, Inc. (BIMS) to examine the reasons for increase of turnover at the Douglas Medical Center (DMC), and to offer suggestions for workplace improvement to the General Manager of BIMS, Barbara Tucker. The report was prepared by Team A professionals, and consists of interpretation of the raw data, data charts to demonstrate response patterns, and suggestions to further appreciate and reduce the causes of turnover of BIMS employees. The unprecedented high turnover rate at the Douglas Medical Center is in accordance with industry standards of 57% to 62%; surprisingly it has climbed over 73% during the past four months. BIMS must control the high turnover rate if it wants to maintain adequate levels of efficiency, service, and success. The data collected from the surveys administered to the three divisions run by BIMS was evaluated collectively, for each department individually. The Human resources department for BIMS was responsible for preparing, and developing the survey tool used to gather the data, BIMS staff was responsible for completing the data entry. Douglas Medical Center Current Situation Barbara Tucker is BIMS General manager at the Douglas Medical Center and supervises the three division managers for the...
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...Ballard Integrated: Human Resource Data Team “B” has been assigned to assist Ballard Integrated Managed Services Inc., (BMIS) determine why turnover rates have increased, and morale has decreased at the Douglas Medical Center site. BMIS is a national company that handles housekeeping, food service, general cleaning, and plant maintenance for more than 153 companies, including 22 Fortune 100 businesses, 16 major universities, 14 medical centers, 3 large regional airports, and more than 100 midsize businesses. Four months ago, BMIS and DMC agreed to renew its contract for five years under the same stipulations as the first three-year contract. Since the new contract was signed, something is decreasing morale. Barbara Tucker, the general manager for the site has worked with human resources and three divisional managers to no avail, and has assigned Debbie Homer to survey employees to solve the puzzle of low morale (Lind, Marchal, & Wathen, 2011). BIMS provides food and hospitality services on a contractual basis for patients and staff. The managers of the company have noticed an increased turnover rate over. Turnover has gone from 55-60% to 64% in the last four months. The managers feel the morale of the company is going down. Division managers and human resources have come up with a survey for the employees to determine the problem area within the company. BIMS has been receiving complaints from Douglas Medical Center (DMC) concerning the quality of work and increased...
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...Analyzing and Interpreting Data Leontyne Powell, Omyni, Kahlil Jackson Harrell QNT 351 February 26, 2015 Professor Jonte Lee Analyzing and Interpreting Data Introduction The purpose of this report is to analyze both Ballard Integrated Managed Services, Inc. initial survey and survey B workforce. The first survey results failed to reveal the problems within the workforce that BIMS needs to identify and solve the issues of low morale and high turnover with the organization. This report will analyze B survey, explain the results, and provide a recommendation for the problems uncovered the analysis of BIMS workforce. This report will define statistics and introduce how to analyze and interpret data. The case study used in this report is BIMS LLC, a cleaning, and housekeeping company. This report will present how number data and graphing is used in analyzing data. This report will present an explicit hypothesis. This report will conclude with precise resolutions that will assist the company to move onward to a superior company. Statistics is the science of accumulating and assessing numerical evidence in an enormous measure, especially for the determination of reducing proportions in total from those in a descriptive sample. There are two types of statistics, and one is called descriptive and the other inferential. Descriptive statistics is a technique used to organize, summarize, display facts in a useful manner. Inferential statistics is the procedure used to measure...
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