...Data Collection: Ballard Integrated Managed Services, Inc. QNT/351 Data Collection: Ballard Integrated Managed Services, Inc. Overview Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time and part-time workers as well as upper management employees. The average turnover rate for BIMS is typically 55 to 60%. During the past four months the turnover rate has increased to over 64%. Despite the efforts to get to the root of the issue causing the high turnover rate, management at BIMS has been unsuccessful. The morale is low at BIMS, and there has been an increase in the use of sick leave. The performance of workers has become inadequate, which has caused a number of complaints from clients. Data Collection Instrument A survey instrument was created in an attempt to allow the workers to express their views about their individual experiences at BIMS. The survey begins by asking questions about the employee’s feelings toward his or her position and the relationship he or she has with his or her boss. The survey also includes demographic questions that identifies the division they are assigned to and how long they have been employed. As the consulting group one can expect to find that the increase in turnover to be directly...
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...Data Collection Data Collection Ballard Integrated Managed Services Inc. (BMIS) located in New York city is a nationwide organization that specializes in providing services such as housekeeping and foodservices to 22 of Fortunes top 100 companies. Their clientele also consists of over 100 firms, 16 major universities, 14 medical centers, as well as 3 regional airports. BMIS is broken down into three divisions’ hospitality, food service, and physical plant maintenance, it also employees both full and part time workers. Recently, within the past four months general manger Barbara Tucker has noticed the turnover rate within her three divisions has reached over 64% annually as compared to the average rate between 55%and 60% (University of Phoenix, 2011, BIMS, Inc. Part I). The company moral at BMIS has reached an all time low and management has not improved its relationship with employee’s .Could this be one of the reason behind the increasing turnover rate? There has also been an increased usage of paid time off (PTO). The purpose of this research analysis is to find a solution to the increasing turnover rate as well as help improve company moral and get divisions at BMIS back on track. Instrument Design The data collection instrument used in this analysis was a survey. A survey can be defined as a tool used to collect information by asking questions recording responses on individual opinions and attitudes. BMIS administered a survey to allow...
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...In the week before, Team A presented the information on Ballard Integrated Managed Services, Inc., also known as BIMS. Ballard Integrated Managed Services, as mentioned before, has gone through many ups and downs in its most recent recordings. The company has a Food Service division, a Hospitality Service division, and a Physical Plant Maintenance division. Surveys were handed out to employees in an effort to explore what is causing the negative changes within the company. The effort to hand out the surveys, presents the desire to use qualitative data research. However, in any business they would need to help present positive or negative finding to not only the internal sightings and outlooks but also external, to their consumers. In the prior writing on the business of BIMS, Team A provided an overview. A description of the instrument used for data collection, the types of data collected, and a level of measurement used for the variables will be provided. The data will be coded and cleaned by eliminating any input errors. Barbara Tucker, the general manager of BIMS operations at the Douglas medical Center, through the method of collaborating surveys, had noticed that the turnover rate has increased from its yearly average ranging in the fifty- five percent to sixty percent, rising up to sixty- four percent, with rising complaints from the current staff members. Due to the increase of unsatisfied employees Barbara has decided to do a survey that will help her as well as the...
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...Ballard Integrated Managed Services, Inc. Data Collection Christopher Pittman, Melanie Grimmer, Heather Jeffers, and Talikka Fells QNT/351 April 8, 2014 Ronald Ryan Ballard Integrated Managed Services, Inc. Data Collection This is a written report presenting our findings to the senior management. We will address the Present BIMS situation as an overview—design, purpose, research questions, and hypotheses. We also will describe the instrument used for data collection, identify types of data collected—quantitative, qualitative, or both—and how the data is collected, and identify the level of measurement for each of the variables involved in the study. Next, as a team we will Code the data, explain how the data is coded and evaluate the procedure used, and clean the data by eliminating the data input errors made. Lastly, we will draw conclusions about appropriateness of the data to meet the design of the study. BIMS situation as an overview—problem, purpose Barbara Tucker the manager for BIMS. Her employer was concerned about her staff’s morale. She felt that it had been weakening over the past several months. Ballard Integrated Managed Services, Inc. (BIMS), provided food and hospitality services on a contractual basis for all patient and staff needs. As general manager of this site for BIMS, Barbara needs to figure out why. The turnover rate seemed somewhat higher than usual, but no new information was emerging from exit interviews. Her...
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...Data Collection QNT/351 Data Collection Ballard Integrated Managed Services, Inc. (BIMS) is a housekeeping and food service support company to businesses. BIMS, Inc. is known to be high above the competitive industry with employees that are part-time as well as full-time. The issue that has arise is the turnover rate has increased over 64% and the reason why has not been determined. The HR manager, Debbie Horner has given Barbara, HRM staff the responsibility to survey the employees to collect data and determine what is the cause of the high turnover in the company. The instrument used for data collection Debbie was chosen to develop a survey for collecting data about the employees of BIMS, Inc. Based on her background; Debbie has used this instrument of collection to ask basic questions regarding conditions with employee’s current positions. The survey collects some demographics to help identify what type of workers are reporting the conditions given, and if the turnover and morale issues have been coming from newer employees or those that are veteran staff. The questions and statements presented are basic to working conditions and include; “You enjoy your assigned shift, You are well trained for your work, How well do you enjoy working for BISM?” (Ballard Integrated Managed Services, Inc., Part 1 Exhibit A) Types of data collected The types of data collected are both quantitative and qualitative data, collected through an employee survey. According...
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...|[pic] | Course Syllabus | | | |WEDNESDAY | | | |Downtown Campus | | | |6:00pm to 10:00pm | | | |School of Business | | | |QNT/351 | | | |Quantitative Analysis for Business | | | |Dr. Jacquelyn B. Frausto | | Copyright © 2013, 2012, 2011 by University of Phoenix. All rights reserved. Course Description This course integrates applied business research and descriptive statistics. Students will learn to apply business research and descriptive statistics in making better business decisions. Other topics include...
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...Summarizing and Presenting Data QNT/351 Ballard Integrated Managed Services, Inc. Data Collection- Part One Ballard Integrated Managed Services, Inc., (BIMS) is an organization that provides food and accommodations for their employees, the patients at Douglas Medical Center, along with other large companies. A change in the company has been taking place and trending towards many employees leaving for other employment opportunities. The turnover rate for BIMS is normally in the range of 55 to 60%, however, for the past few months it has increased to 64%. What is causing the turnover rate to increase and the moral across the organization to decrease? If management puts an emphasis on the employees and their training, will the turnover rate improve? Overview Barbra has noticed several other behaviors lately which appear to be a symptom of a deeper problem, but has been unable to determine the root cause of a climbing turnover rate and the overall decline in morale. In effort to discover the cause within the organization, a survey was administered. Unfortunately, the survey did not provide the results or guidance for management to lead the team in a direction that would change the culture of the organization or the way the employees at BIMS feel about their experiences at BIMS. If management continues to look only at the symptoms of the problem, the root cause will continue to exist and deteriorate the culture further. Debbie Horner, the HR manager developed and administered...
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...asking questions such as: how they feel about the company, and questions regarding the low morale at work. The hypothesis is that employees do not feel content with the shifts and the low salaries. Instruments for Data Collection The instrument used for the data collection is a survey. The survey is given to all employees of BIMS in their paychecks. The survey has several questions where the employees is asked to rank the level on a scale of 1 to 5 with 1 the worst and 5 the best. The survey also has questions regarding gender, length of employment, and level of employment. The survey is optional and will give the employer an idea of how employees feel. The employees may answer some questions and not others. The survey will provide answers to what areas the employer needs to improve on, to increase moral. Level of Measurement Ordinal measurement for data is the type of data that consists of numerical scores that can be put in order with a natural order. In the case of Ballard Integrated Managed Services, Inc. Ordinal levels of measurement are used to categorize the outstanding data by groups of labels that have been assigned relative values. Those levels of measurement demonstrate an ordered relationship among the numbers of variables. Interval level of measurement for the surveys was used to estimate the time employees had been...
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...Ballard Integrated Managed Services, Inc. University of Phoenix QNT/351 May 22, 2010 The assignment evaluates data presented by Ballard Integrated Managed Services, Inc. (BIMS) to examine the reasons for increase of turnover at the Douglas Medical Center (DMC), and to offer suggestions for workplace improvement to the General Manager of BIMS, Barbara Tucker. The report was prepared by Team A professionals, and consists of interpretation of the raw data, data charts to demonstrate response patterns, and suggestions to further appreciate and reduce the causes of turnover of BIMS employees. The unprecedented high turnover rate at the Douglas Medical Center is in accordance with industry standards of 57% to 62%; surprisingly it has climbed over 73% during the past four months. BIMS must control the high turnover rate if it wants to maintain adequate levels of efficiency, service, and success. The data collected from the surveys administered to the three divisions run by BIMS was evaluated collectively, for each department individually. The Human resources department for BIMS was responsible for preparing, and developing the survey tool used to gather the data, BIMS staff was responsible for completing the data entry. Douglas Medical Center Current Situation Barbara Tucker is BIMS General manager at the Douglas Medical Center and supervises the three division managers for the...
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...Analyzing and Interpreting Data Analyzing and Interpreting Data Introduction An initial survey was taken of the company to discover the dissatisfaction of employees at BIMS. The initial survey lead to a very low response rate. The survey did little to reveal the exodus of employees, which for management has not helped reach an effective course of action or forecasting for the future of employees at BIMS. Below we will discuss a new instrument used to survey the employees, data, measurement, analysis, and a recommend helpful outcome for employee dissatisfaction. Overview Ballard Integrated Managed Services (BIMS) is a hospitality and food service company that is employed by Douglas Medical Center. They provide cleaning and cooking for specialized areas for staff and patients. The problem they are facing is that staff morale has decreased and turnover rate has increased. Due to the changes in morale within the staff and the turnover rate increasing, the medical center is dissatisfied. Our hypothesis is that if the increased turnover rate is not stopped then the remaining employee’s morale decreases and the company will then be at risk of losing them. BISM conducted one survey that was distributed to their current employees. However, the results they were after we not achieved for several reasons. They drafted another survey, tested it, made adjustments to it, and then decided to use it. The second time around they decided to use it as an exit survey. Instrument Used ...
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...that each person received one, and waited for the response. Overview of the Situation The issue presented by BIMS employee turnover was a problem because when a company has a high turnover they put more money into the hiring and training process of new employees. The purpose was to understand what had happened in the last four months that had causes the increase in turnovers. The research questions were based on employee satisfaction within their departments. The data collected was going to be used to aide in the hypothesis that the turnover rate had increased because employee’s morals had decreased ("Develop A Research Proposal", 2014). The Types of Data and How They Were Collected The data that was conducted in the BIMS, Inc. was an employee evaluation, which consisted of both quantitative and qualitative statistics. By giving employees self-assessment will help them provide the necessary information that BIMS is observing for about the staffs of their organization. The survey entails ten questions which the answers can be replied in quantitative method. There are also four extra questions that are offered in qualitative form. Those questions ask things such as gender, employee rank, work division, and length of employment. The data that was collected will allow BIMS to see how...
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...Ballard Case Study QNT 351 Jan 11th, 2014 Introduction and Problem Situation Ballard Integrated Managed Services, Inc. (BIMS) provides food, hospitality, housekeeping and physical plant services for the staff and patients at the Douglas Medical Center. Barbara Tucker, the general manager for this site, has noticed that the morale of her employees has been declining for the past several months. The expected turnover rate is 55-60% annually in this industry. This rate has increased to 64% over the last four months (BIMS Part 1). The use of sick time has increased, overall performance is poor and complaints from the hospital staff are on the rise. Barbara and her management team have not been able to determine why morale is down. The exit interviews that are currently used are not pinpointing the reasons why employees are leaving. Conclusions The data used in the survey is beneficial to the research into why employment morale has decreased for the past several months. Therefore, a questionnaire was designed to examine dependent variable which, “is the key factor that you want to explain or predict and that is affected by some other factors …scholars have emphasized productivity, absenteeism, turnover, and job satisfaction” (Robbins & Judge p. 25). BIMS is experiencing problems with several dependant variables, the focus of this paper examines turnover, which is increasing for BIMS. Each question of the survey addresses issues that require involvement from management...
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...Ballard Integrated Managed Services, Inc., Part 2 Data Collection QNT/351 Quantitative Analysis for Business February 25, 2013 University of Phoenix When explain the central tendency and how it relates to this survey. The measures of central tendency are the set of measurements–that is, the tendency of the data to cluster, or center, about certain numerical values. Also central tendency contains three different parts. When calculating the central tendency, you have to calculate the mean, which is the most common measure of central tendency, acts as a balance point, and is affected by extreme values (outliers). The mean is calculated by taking raw data (a group of numbers), adding them up for a total, and then dividing that total by amount of numbers within the group ( ex: raw data: 3,4,5. 3+4+5=12, then 12/3= 4. The mean equals four). The median, which is the middle value in ordered sequence (If this value is odd, middle value of sequence If this value is even, average of 2 middle values), is not affected by extreme values, position of median in sequence, and the positioning point = n+1/2. The median is calculated by taking the raw data and putting it in ascending order, with the middle number being the mean (odd ex: raw data: 1,5,3,2,4,= ordered: 1,2,3,4,5= position point= 3 median= 3) (even ex: raw data: 6,3,1,4,2,5, Ordered: 1,2,3,4,5,6, position point= 3.5 median= 3.5). And finally, calculate the mode, which is...
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...BIMS Research Study Overview QNT/351 August 21, 2014, RANDALL ELKINS August 21, 2014. BIMS Research Study Overview (Part 1) Headquartered in New York City, The Ballard Integrated Managed Services (BIMS) is a support service company that specializes in providing housekeeping and food services to many corporations and institutions to include 22 Fortune-100 businesses. The focus of the research is the BIMS site at Douglas Medical Center (BIMS-DMC). The problem BIMS is facing is to determine the cause for the decrease in worker productivity and morale, which resulted in an increase in complaints from the hospital staff and administration. The purpose of the survey is for BIMS-DMC employees to express their view about their job and to compute descriptive and frequency techniques and further study data for possible correlations. The research questions ask if respondents enjoy working for BIMS, how many times they have called in sick, if they are well trained, if their pay is fair, and if they like their supervisor. Our assumption is that at 17% participation, this survey will not have enough participants to get enough data to determine the problems in BIMS-DMC; a larger sampling or new sampling method may need to apply. The instrument used in collecting the data was from a sample survey. In some sample surveys, a couple of included questions, could stem from demographics and age brackets. Also, some of other areas of consideration includes a rating scale...
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...Analyzing and Interpreting Data – BIMS, Inc. Team C: Samantha Huguenin, Keith Salter, Jeremiah Logan 11/20/14 QNT 351 Dr. Jaejoo Lim Analyzing and Interpreting Data – BIMS, Inc. Consulting Group – Team C has performed a lot of analysis on to help top management of Ballard Integrated Managed Services, Inc (BIMS). These tasks were the result of a high amount of turnover trend of attrition and employees being unhappy within this particular company. The initial action taken involved data collection that were presented and passed out to employees in the form of an internal employee survey. The data collection analysis revealed our hypothesis and we set out to prove that the increase in employee turnover was due to low employee morale and poor employee performance not being happy with their role and the environment being a part of this company. The initial survey leads us to understand we have to get a stronger response rate than just 17.3%—to help achieve the goal of obtaining the feedback of the vast majority of BIMS employees. By proceeding with our initial findings we analyzed, displayed, and interpreted, the outcome shows that BIMS was experiencing high turnover due to low pay and lack of communication within the organization. This information provided to be promising from the perspective that we were narrowing down to the core issues within BIMS; it just was not relevant enough for management to determine an effective course of action or forecasting and making the...
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