...Change in organizations faces inertia and managements have challenges to ensure that transitions are smooth but more importantly do not alienate the workforce. British Airways example in the case highlights how management’s objectives and tunnel vision of profitability and cost savings distorted their perceptions of the company and actually ended up costing the airway substantially. Mento Et al. (2002) present a framework under which change should be implemented in organizations. A very core part of the framework is evaluating and selecting the environment for change. BA’s huge mistake was trying to roll out the cards in the busiest time of the year. Tensions and workloads run high during summer time at BA an in trying to get the smart cards done at that time they overplayed their hand and came out looking selfish. Plans have to be developed for conducting change and implemented in phases. BA employed short sightedness in their strategy in not being able to convey to the employees the use, need, and advantages of the swipe card, they failed to get representatives of employees on board, and in trying to push through the changes in a short five weeks appeared as if they were strong arming BA employees. Werkman (2010) in his findings found that non-cooperation in an organisation was due to fragmentation and one of the major reasons for that was employees viewing management as on financial output oriented. Jick (1991) argued that change is impossible if the recipients of change...
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...Organization Change Plan Part I Crystal Robinson HCS/587 Organizational Change Introduction Every organization or company will experience change on a large scale at some point in time. Change occurs everyday in personal lives and in businesses, like the time of day changing or the way task are completed are not exactly done the same each time. In a business or organization it is important for the staff to understand the need for the change. Understanding the need for the change is not just for the betterment of the organization but also for the employee to understand the importance of their role in change for the business or organization. Providing better access and resources to health care in Maryland State Correctional Institutions has become a major focus for management. There is a huge lack of services and resources especially in the pretrial division of Maryland State Correctional Institutions. The concern is not just inmate or patient satisfaction but a concern for the safety and health of those responsible for detaining these inmates. This paper will examine the need in Maryland State Correctional Institutions for a change in inmate access to healthcare and healthcare resources especially in the pretrial division. It will also identify factors that will influence changing inmate access to healthcare and summarize those factors that can prepare the organization to this change. A theoretical model that is relative to changing inmate access to healthcare...
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...system, DeSimone and Werner (2009 ,p. 498 ) outlined that " Human system- headquartered interventions are directed at bettering interpersonal, intragroup and intergroup relation". OD packages focused extra on interpersonal dynamics and social relation. The purpose of the exchange is to make the enterprise obtain the full abilities of productiveness and profitability, to be capable to remedy it does possess problems. The first journal article based on the topic is Organisation Development and Strategic Intervention for Enterprise Sustainability: Empirical Evidence from Nigeria. Author of this article is Khairuddin Idris (Ph.D). The second article is Understanding Large Group Intervention Processes: A complexity theory perspective by the author Michael J. Arena, PhD. The last article is Evaluating Group Interventions: A Framework for Diagnosing, Implementing, and Evaluating Group Interventions by the two authors Jacob de Lichtenberg and Manuel London. Based on these articles the authors mainly concern about how to help facilitators use current intervention idea and study to consultant their observe. Other than that, the significant relationship between teamwork and performance, for that reason the gain knowledge of endorsed human method interventions by means of workforce building within the business enterprise considering the fact that group-constructing interventions are directed in the direction of the evaluation of the effectiveness of workforce procedures similar to main issue...
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...Amazon.com Financial Reporting ACC/290 April 4, 2012 Amazon.com Financial Reporting Part Two Amazon.com (Amazon) has a demonstrated a history of consistent behavior since their beginning in 1995, with big visions, long-term strategies, dedication to streamlining, prolific innovations, strategic investments, and an obsession over the customer. Starting a company with zero dollars in 1995, and capturing more than $6 billion in media/book sales in 2010, Amazon has taken the lion’s share of the ecommerce market (Treanor, 2010). By analyzing Amazon’s assets and liabilities, we seek to gain a better understanding of the structure of their business and the flow of their cash projection. A good corporate reputation confirms the high level of trust in a company. It can make a strong relation with a number of stakeholders either emotional or Intellectual and beside it can act as a source of authority and credibility for the company (Heydari, Teimouri, Jamehshooran, 2011). For reporting purposes the assets of a company should be grouped with similar assets to keep the information clear and easy to follow. According to Kimmel, Weygandt, & Kieso, (2009) “a classified balance sheet groups together similar assets and similar liabilities” (p. 48). The order in which the assets are listed is called marshaling. There are three different ways in which a balance sheet may be marshaled; the order of liquidity or reliability, order of permanence, and the mixed order of arrangement...
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...report seeks identify and evaluate key Organisational Development (OD) issues, suggest possible interventions and provide recommendations for a case study of traditional and nontraditional team-based patient care. The author opted to focus on the team-based operations as it initially proved to be more effective than the traditional method. Although the team based care was more effective, there were several key OD issues that were identified by using OD diagnosis tools and models. Some of the issues highlighted and is the focus of this analysis was HRM, Leadership and Culture. From the case study, one can identify the lack of proper leadership and correlate this to other OD issues such as, no cooperate strategy, no vision or mission and cultural barriers within the organisation. Several known models and strategies were use to select the appropriate intervention and relevant methods for implementation. The intervention and implementation strategies are categorized to match appropriate management of change techniques such as, hard and soft, for a better transition of change within the organisation. The methods of communicating change were also systematically defined to channel only the appropriate contents to the organisation. Strategic SMART recommendations were outlined as short, mid and long term goals to accomplish the objectives of the organisation. Additionally, as part of the recommendations and any OD strategy, there should be a measurement and monitoring system built...
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... The Organizations For the partial fulfillment of the Degree of M.Phil. (Management) Session: 2012-13 Under the supervision Research Scholar Dr. Atul Panday Ram Nivash Premikar Prof.-in- charge M.Phil.(Management) M.Phil. (Management) Co- Guide Dr. Deepa Saxena Faculty of M.Phil. Study Center Department of Business Administration APS University, Rewa (M.P.) Introduction -: Man power planning which is also called as human resource planning consists of putting right number of people right kind of people at the right place. Right time doing the right things for which they are suited for the achievement of goals of the organizations. Traditionally, men, materials, machines, and money are regarded as the most important factors of the production. But men (man power or human resources) are the only dynamic resources with the organization. Other factors are useless without their effective use by the human resources. Thus it is logical that there should be proper man power or human resources planning in the organization to use the other resources effectively...
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...Leicester Business School De Montfort University Full-time MBA and MSc International Business (HRM) 2012/2013 Module: Managing Organisational Change (HRMG5027) Tutors’ names: Dr Deborah Price & Dr Jenna Ward Student Name: Yu Kang Student Number: P10506959 Word counts: 3438 Submitted Date: 17/05/2013 Introduction Everything in this world is moving and changing including organization. Organizational change occurs as a reaction to an ever-changing environment, a response to a current crisis situation, or is triggered by a leader (Jones, 2004). In 1947, K Lewin indicated that group life is never without change, which means that change has been a necessary process during the organizational development which is mentioned as a planned change process, managed from the top, taking into account both the technical and the human sides of the organization by Schien(1992). The ex-British Prime Minister named Benjamin Disraeli (1804-1881) (B. Senior and S. Swailes, 2010) explained that ‘change is inevitable in a progressive country’, he also considers that ‘only change is constant’. Being proved by Collins (1998), Huff and Huff (2000), Organization change is one of perennial issues in organization and management theory. However, the type of organizational change is not unique, Strebel (1996) illustrates that change may be a constant but it is not always the same, in addition, Grundy (1993) indicates that there are three varieties of change including Discontinuous...
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...Value Alignment Introduction British Petroleum (BP) is an oil company founded in 1909. They merged with Amoco Corporation in 1998 and became one of the largest oil companies in the world ("Encyclopedia Britannica", n.d.). Working in the oil industry for so long, BP has encountered many issues that have tested the organizations values. Analyzing those values and comparing them to personal values can lead to a better understanding of the organizations actions. Personal and Workplace Values Values are beliefs rooted deep in our subconscious that influence peoples actions and decisions (Gibb, 2010). During childhood, a beginning set of values are derived from interaction with parents, teachers, coaches, and other influential figures. As one matures, critical thinking, and life experiences may change some of these values. However, many of the values learned as a child stay in the subconscious and serve as the basis for many decisions as an adult. Many adults tend to live their lives according to their set of values. Decisions are made according to what feels right or whether it is “the right thing to do.” Some may think their values are universal, but it is important to understand the diversity in values and not become outraged or angry when values held sacred are challenged or violated. Companies establish a set of values or ethics to help ensure the company operates properly and is profitable. These values or ethics are guiding principles that help employees make important...
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...------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Principles of Marketing ------------------------------------------------- BUSS 402 ------------------------------------------------- McDonald’s ------------------------------------------------- By ------------------------------------------------- Natalia Mitsukova ------------------------------------------------- W1333555 ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Reflect and Evaluate the Marketing Principles of McDonald’s Important marketing principles For a global company such as McDonald’s operating in 118 countries it is very important for the company to be responsive to...
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...guide is to support and energize individuals who use Organization Development: A Reader in their teaching – instructors who teach courses on organizational change, OD, the history of the field, leading change, consulting skills, and organizational effectiveness and health in undergraduate and graduate programs in management, the professions, and the administrative sciences, as well as those involved in professional development and corporate education activities. More specifically, this guide provides opportunities for both new and seasoned educators to learn more about (1) the possibilities in teaching about organizational change and development; (2) ways to design courses or successful learning modules for diverse student audiences using Organization Development; and (3) suggested cases, activities, and other support materials that complement use of Organization Development. Overview of the Instructor’s Guide This instructor’s guide is divided into four parts. PART 1 provides an introduction to Organization Development: A Reader. It discusses the overall purpose and content of the book, the philosophy and central tenets that underpin it. PART 2 explores teaching with Organization Development. It contains chapter-by-chapter summaries and suggested ways to think about teaching various kinds and levels of OD and change courses. PART 3 provides a sample syllabus for a graduate-level change course, learning modules on consulting skills, teaching activities, and case suggestions...
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...FACTA UNIVERSITATIS Series: Economics and Organization Vol. 5, No 1, 2008, pp. 17 - 29 EXTERNAL AND INTERNAL FACTORS АFFЕCTING THE PRODUCT AND BUSINESS PROCESS INNOVATION UDC 001.895:658.62 Nebojša Zakić, Ana Jovanović, Milan Stamatović Faculty of Entrepreneurial Business, Union University, Belgrade Abstract. The competitive advantage of a company strongly depends on its possibility to benefit from innovational activities. Understanding the factors that affect product and process innovation and their effects is necessary for deciding on an innovation strategy that is one of the core factors of an innovation success. We research the influence of nine external and internal factors on product and business processes innovation. For the analysis of important relations and conclusions, beside theoretical literature, we use the results of several studies. Key Words: product innovations, business processes innovation, industry maturity, customer needs, demand, technological opportunity, investment attractiveness, company size, export orientation INTRODUCTION Innovations are one of the main sources of a competitive advantage and they are essential for a company growth. Fast technology development, combined with the globalisation and fast changes in customer demand, implies that a competitive advantage of a company can be only temporary. Companies put great effort in beating the competition and improvement in the market game by introducing innovations. On the macro level, innovations...
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...analyze gaps between current company position and desired state, and search for ‘best change practices’ to solve the puzzle. In the name of old glory and freedom from financial crisis, the tangled-clueless BlackBerry Limited has gone through critical situation since 2011 until deciding to kick-out Thorsten Heins and replaced him with John Chen as their new CEO in November 2013 to act as change agent transforming the company. With expertise, suitable leadership style, creative mind and teamwork, in less than a year, John Chen has proven satisfying outcomes and closed to “profitable state” that invite global citizens’ curiosity. This report highlights the 3 changes John Chen has done such as: leadership change, change in business structure, and change in business strategies, compared to ex-CEO Thorsten Heins’ change management; Overcoming the resistance of changes which is the pessimistic organization culture is also one of Chen’s achievement. The Action Research Model becomes platform of change application stages (institutionalization), changes must be preceded by research and planning should be conducted together (participative decision making) without abandoning evaluation of employees’ satisfaction and goals measurement. Regardless the success, there are still rooms for improvement such as BlackBerry should take care the employees better to build in innovative culture and should being proactive bewaring change in trends, external environments,...
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...undertaken in the preparation of research paper on the following topic. TOPIC British petroleum oil spill and its ecological impact on the US economy. SUBJECT ENGLISH SUBMITTED BY : - UNDER THE GUIDANCE OF :- Mrs. ALKA SINGH ROLL NO: SECTION : SEMESTER : Acknowledgement I owe my deepest gratitude to mu supervisor, Mrs. Alka Singh, whose encouragement , guidance and support from the intial to the final level enabled me develop an understanding of the subject and helped in the completion of the project. Lastly , I offer my regards and blessings to al those who supported me in any respect during the completion of the project. Contents * Company background * Facts of Problem under discussion- Deepwater Horizon oil spill (2010) * Efforts to contain the Flow of oil * Permanent Closure by ‘Static Kill’ Operation * Areas affected – * Impact on US economy as a whole * Environment and ecological impact * Fisheries * Tourism * Individual impacts on states * Louisiana * Florida * Alabama * Unaccounted Oil * Commercial Law Suits * Damages paid * Long term effects * Reference Company Background * Name – British Petroleum * Founded- 1909 as the Anglo-Persian Oil Company 1954 as the British Petroleum Company 1998 merger of British Petroleum and Amoco * Industry – Oil Natural Gas ...
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...BANKING SERVICES AND CUSTOMER'S SATISFACTION IN QATAR: A STATISTICAL ANALYSIS* Khalid Al-Sulaiti Abdullah Al-Khulaifi Fawzi AI-Khatib College of Business and Economics Qatar University ABSTRACT The main objectives of this study are to evaluate bank customer expectations of service quality and to assess whether bank services provided by these institutions are satisfactory to Qatari customers. The study also examines empirically the determinants of the buying behavior of bank customers in Qatar. A questionnaire for such purpose was designed and different statistical methods were applied. The policy implications to be derived from such statistical findings is that bank's management should focus on strength areas to confirm them and weakness areas to overcome them. * This paper was accepted for publication in 2000. The delay in its publication until this issue was outside the editor’s control. - 130 - SECTION 1 1-1 Introduction In recent years, the banking industry has undergone massive changes in scope and nature of its environment. Technological advances, increased competition, massive increases in income levels, and the expansion in economic activities, as well as the growing diversity of customer needs, have contributed to the increase in the scope of banks services, and to the elevation of the marketing department to the top levels of the organizational structure of the banking firm. In this competitive and ever changing environment, banks can ensure their...
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...International Journal of Humanities and Social Science Vol. 1 No. 7[Special Issue –June 2011] Occupational Stress of Teachers: A Comparative Study Between Turkey and Macedonia Dr. Figen Eres Assistant Professor Department of Educational Science Gazi University, Ankara Turkey E-mail: feres@gazi.edu.tr, Phone: +903124844631 Dr. Tatjana Atanasoska Assistant Professor Department of Education University of St. Kliment Ohridski, Macedonia E -mail: t.atanasoska@pfbt.uklo.edu.mk, Phone: +38970853624 Abstract The aim of the study is to determine the stress level of Turkish and Macedonian teachers living in different socio-cultural and economic situations. The scale used in the study has been developed by researches. 416 Turkish teachers and 213 Macedonian teachers have participated in the study. At the end of the study it was seen that Turkish teachers have mild stress levels and Macedonian teachers have moderate stress levels. There is a meaningful difference in the stress level points of Turkish and Macedonian teachers. Policy makers are advised to analyse the teacher training and assessment system with the assumption that personal and social characteristics and working conditions may have an effect on teacher stress. Implications for further research are also discussed. Keywords: Teacher stress, primary education teachers, Macedonia, Turkey 1.Introduction Stress is the abnormal reaction that the organism displays against threating environmental elements. (Luthans, 1994)...
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