...written and oral messages. Nonverbal communication includes a person body language and gesture. One of the most common ways we communicate with each is nonverbally with our body language. Our body language includes our posture, our gestures, our facial expression as well as eye contact, emotion, tone of voice, and our touch. This type of nonverbal communication is called demonstrative communication. Demonstrative communication is a form of communicating that includes nonverbal and unwritten means of communicating. For example, when a person smiles at you; that’s an indication that he or she is in a good mood. Body language is important when communication because it allows us to receive negative and positive feedback from others. Demonstrative Communication in the workplace can have a positive effect for the sender and the receiver while communicating. For example, when I was in the military, I had recently got promoted to section chief. Everyone knew me as being a good soldier, but they knew me...
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...work behaviors are voluntary acts that are determined to an organization. They have important implications for the well-being of an organization. and deviance behaviors are acts based on intentions to cause damage, discomfort, or punishment to the organization or other individuals within the organization. Deviant behaviors can include smaller offenses like intentionally working slower or could be as drastic as sabotage of work. These estimated losses do not include losses from other sources, nor do they consider the fact that many losses attribute to a extent go undetected these can be also said as a silent killer , and for a well developed organizations, in case of counterproductive or deviant behavior the initial consequences will be brutal. Why does counterproductive or deviant behaviour occur in a organization ? In an organization most important people are the co-workers, they are the base of the company or the organization. If they no longer have trust from each other Then its not going to run smoothly. deviance will often occur when employees feel a psychological contract has been violated. A psychological contract is a set of beliefs or unstated agreement between the employee and the organization (or individuals within the organization) of their obligations to one another. A common psychological contract many employees possess is: If they complete their tasks on time and work hard, they will receive a paycheck and remain an employee of the organization. Because...
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...Leadership and Communication Thomas Friedman writes in The World is Flat, “In the flat world, more and more business will be done through collaboration within and between companies, for a very simple reason: the next layers of value creation – whether in technology, marketing, biomedicine, or manufacturing – are becoming so complex that no single firm or department is going to be able to master them alone” (Birchfield, 2008). This quote can initiate one simple theory, that leaders are unable to be successful without the support of their employees and/or supporters. Nonetheless, they can only collaborate in an operational direction by having an unrestrained form of communication. It is imperative that all forms of leadership seek and fulfill communication strategies to create happy employees or supporters. Additionally, while seeking effective communication strategies, leaders must learn how to overcome the barriers that can diminish communication. These almost create a sort of cause and effect feeling with one another. Above all, leaders cannot expect to create a successful business or entity by only leading themselves; a leader must consistently seek self-growth all the while encouraging empowerment and growth among them. Communication Strategies To begin, good communication is a “bridge to worker loyalty” (Mayfield, 2002). Creating worker loyalty produces motivation, dedication, better performances, and a strong support team that will stand behind a leader. Predominantly...
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...A White Paper from the Society for Human Resource Management BULLIES IN THE WORKPLACE: A FOCUS ON THE “ABUSIVE DISRESPECT” OF EMPLOYEES By Teresa A. Daniel “Bullying is the sexual harassment of 20 years ago; everybody knows about it, but nobody wants to admit it”. —Lewis Maltby (Russell, 2001) The purpose of this paper is to review the current research and literature about workplace bullying, to provide information about how organizations can learn to more quickly identify bullies and to suggest ways of dealing with these toxic people so that the corporate culture is not negatively impacted by their behavior. Overview To be successful, organizations must create an atmosphere that inspires both innovation and risk-taking. In an increasingly competitive global economy, such innovation is more important than ever before (Hamel, 2000). However, not only does workplace bullying stifle productivity and innovative practices, but bullies often target the organization’s most talented employees—those individuals who are generally the most threatening to bullies (McCord & Richardson, 2001). As a result, the creativity and productivity of the organization’s most talented human capital is often negatively affected by this type of behavior at work or, worse yet, good employees are driven out of the company altogether. Bullies are often hard to identify because they operate “under cover”—that is, on the surface they appear to be civil and cooperative, while they do ...
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...TEAM BUILDING WHAT IS A TEAM? A TEAM comprises a group of people linked in a common purpose. Teams are especially appropriate for conducting tasks that are high in complexity and have many interdependent subtasks. A group in itself does not necessarily constitute a team. Teams normally have members with complementary skills and generate synergy through a coordinated effort which allows each member to maximize his or her strengths and minimize his or her weaknesses. DEFINITION There is no universally accepted team definition. Everybody defines teams based on his perspective by emphasizing the aspects of the teams that are considered most important. However, we will use a single team definition, which we provide below, throughout the study in order to help readers understand more easily and be more consistent. “A team is a small number of people with complimentary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable (Katzenbach & Smith, 1993)” This team definition phrases above and beyond an everyday definition. It gives more than just wording the term of team. It brings all significant aspects of the team building process out to the surface. Another important point is that the inevitable integration necessity among these aspects. To be able to talk about a real team, we need to have all these aspects working together with harmonization. None of these aspects is more important than the...
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...CIB100 ASSIGNMENT 2: BUSINESS SUBMISSION SEMESTER 2 2014 NAME: A Student STUDENT NUMBER: 12345678 STUDENT EMAIL: A.Student@student.curtin.edu.au TUTOR: Chris Bright TUTORIAL TIME: Friday 10-12 COMPANY: Telstra WORD COUNT: 1999 (excluding references) A. Student DIRECTOR OF CORPORATE COMMUNICATIONS TELSTRA CORPORATION OCTOBER 7 2014 OUR COMMITMENT As one of Australia’s leading telecommunications companies, with over 36 000 employees and the country’s most extensive mobile network, we at Telstra believe it is our duty to set the standard of corporate social responsibility, both in our industry and beyond. We are proud signatories of the United Nations Global Compact and endeavour to continually maintain, improve and expand our CSR programs to adhere to the Compact’s principles and fulfil the social contract we hold with our stakeholders. OBJECTIVES In this submission we will put forward our recommendations for obtaining compliance with the Global Compact principles two and seven. We will also outline our current efforts in these areas, proposed benchmarks, and the impact our recommendations will have on the stakeholders of companies that choose to implement them. PRINCIPLE 2 “Business should make sure that they are not complicit in human rights abuses.” – UN 2014 | PRINCIPLE 7 “Businesses should support a precautionary approach to environmental challenges.” – UN 2014 | LOCAL NETWORK SUBMISSION | TELSTRA CORP | 3 ...
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...------------------------------------------------- Leadership LDR1203 20347 March 16, 2014 March 16, 2014 Thesis Statement: The purpose of this paper is to identify the types of leadership that managers use at the manufacturing company where I am employed to determine whether managers effectively motivate their employees to attain the goals of the organization. According to the famous quote by General Dwight Eisenhower “leadership is the art of getting someone else to do something you want done because he wants to do it.” According to Merriam-Webster (2014), motivation is defined as “the act or process of giving someone a reason for doing something: the act or process of motivating someone” while leadership is defined as “the power or ability to lead other people.” According to Whetten and Cameron (2011), an effective leader must promote employee interaction in the work place in order to maintain a productive and successful business environment among the employees and to create employee motivation and incentives that lead to increased productivity. The challenge for any leader is to recognize what skills they must use to positively influence the behaviors of their employees in order to maximize their performance. Over the past two months, I have observed and analyzed the behaviors of three supervisors to observe how they perform their daily jobs and how they interact with their employees at work. This paper will focus on their managerial...
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...Crime and law enforcement is in a unique period that has been going on for over 30 years. During the 1960s crimes presented to police skyrocketed and more criminals being apprehended. Lawmakers started enacting strict laws that expanded punishments for criminals, the amount of legal cases prosecuted by the court of law soared, the amount of individuals in jails, prisons, and undergoing probation or prison release observation escalated dramatically, and spending by branches of government surrounding criminal justice organizations increased. It was also during this time that the Federal Governments position in the Nations attempts to combat crime was additionally restructured. Agency policies There were more than 14,000 law enforcement agencies in the United States in 2008, employing more than 700,000 officers. Intrinsically, policies are different between law enforcement agencies; and are centered on the agencies history and problems they have encountered. Law Enforcement policies, budget and technology evolves as society around it evolves. In 1987, the Association of Chief of Police joined alliance with the U.S. Justice Department to establish a nationwide policy. The Chiefs of Police commission was founded to aid agencies throughout the country enforce the same set of laws. According to Matz, and Kim, (2013), the result of the partnerships between agencies resulted in created an alert system called “America’s Missing Broadcast Emergency Response (AMBER)” and Homeland...
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...Abstract Women leaders are great at what they do, but not many people know of the struggles that they had to overcome in order to get to the position they are at today. Dr. Karrin Wilks is one of the many female leaders out there who have come a long way to become Interim Provost and Senior Vice President of Medgar Evers College. Female Leader Since the ancient times, men have been the only gender allowed to be present in important meetings and discussions. Women were seen as a nuisance because men see women as creatures that tend to act impetuously. They are seen as someone who would act based on their emotions and because of that, they cannot get anything serious done. Men think that if every action is based on one’s emotions, for example if women did to want to sign a contract with someone they did not like, then they would have missed a great chance in being able to help their company’s finance problems. Society believed that women were only suitable to be caregivers while the men were the breadwinners. But then came World War II and men went off to war. Women entered the workforce and started working “male” jobs (jobs that were considered too physically hard for them). Slowly careers such as ones in the business field had more and more women entering them. Leadership roles no longer pertained to men only, but women as well. Many women have been given more control over their own lives. They not only work but have to take care of their family also. Even though they have...
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...Current Issues and Case Study in Organizational Management Term paper: MARY PARKER FOLLETT MANAGEMENT THEORIES AND THEIR INFLUENCES ON THE CURRENT LEADERSHIP CONCEPT 2 Contents Introduction: ..................................................................................................................................... 3 What is the Leadership? ................................................................................................................ 4 Mary Parker Follett Theories and their current applications ......................................... 5 The Universal Goal .................................................................................................................................... 5 The Universal Principle ........................................................................................................................... 6 The Law of Situation ................................................................................................................................. 7 The Bel cheese Factory: strategies used and their link with the Mary Parker Follett’s Theories. ............................................................................................................................ 9 Existing...
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...Term Paper on People Management Within The Context of Business Process Management By Morris Biko Okello KCA/08/04084 MSC ISM 19TH OCTOBER-2013 to 12th December 2013. TABLE OF CONTENT 1. Introduction………………………………………………………………………………………………………………….…..3 1.1. History of People Management……………………………………………………………………………………...3 1.2. State of Practice……………………………………………………………………………………………………………..4 1.3. Technological Advancement……………………………………………………………………………………………5 2. Review of Literature..….…………………………………………………………………………………………………….6 2.1. Case 1…………………………………………………………………………………………………………………………….6 2.2. Case 2…………………………………………………………………………………………………………………………….7 2.3. Case 3…………………………………………………………………………………………………………………………….8 2.4. Case 4…………………………………………………………………………………………………………………………….9 3. Conclusion…..…………………………………………………………………………………………………………………..10 4. Reference… ….………………………………………………………………………………………………………………….10 1. INTRODUCTION In this paper, I am going to look at the issue of People Management within the Business Process Management. People, in the general sense would mean all humans who come into contact with the business at all levels of the business process. The people could be categorized in these categories:- 1) Customers – the people who pay for goods or services from the business. 2) Business Actors (workers) – the people who work within the structures of the business and are paid for their service to the...
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...FROM THE HARVARD BUSINESS REVIEW OnPoint A R T I C L E HBR What matters most to your company’s bottom line? Just possibly, your mood. Primal Leadership: The Hidden Driver of Great Performance by Daniel Goleman, Richard Boyatzis, and Annie McKee New sections to guide you through the article: • The Idea in Brief • The Idea at Work • Exploring Further. . . PRODUCT NUMBER 8296 T H E I D E A I N B R I E F Primal Leadership: The Hidden Driver of Great Performance hat most influences your company’s bottom-line performance? The answer will surprise you—and make perfect sense: It’s a leader’s own mood. Executives’ emotional intelligence—their selfawareness, empathy, rapport with others—has clear links to their own performance. But new research shows that a leader’s emotional style also drives everyone else’s moods and behaviors—through a neurological process called mood contagion. It’s akin to “Smile and the whole world smiles with you.” W Emotional intelligence travels through an organization like electricity over telephone wires. Depressed, ruthless bosses create toxic organizations filled with negative underachievers. But if you’re an upbeat, inspirational leader, you cultivate positive employees who embrace and surmount even the toughest challenges. Emotional leadership isn’t just putting on a game face every day. It means understanding your impact on others—then adjusting your style accordingly. A difficult process of self-discovery—but essential...
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...1. Communication technologies are far from equivalent. A recent study comparing honesty across a range of different media revealed that people were twice likely to tell lies when using the phone than when communicating via e-mail. It had previously been assumed that people would be more inclined to fabricate the truth when using e-mail, due to the remoteness of the interaction making people more comfortable about deceiving others. On the contrary, it seems that anxiety over the accountability afforded by the recording of e-mail exchanges induces greater truthfulness. However, the research also noted that people are much more likely to be rude or insulting over e-mail, outweighing any benefits of increased honesty! An implication of the study is that if telephone conversations are recorded and people are aware of this fact, they are likely to be more truthful over the phone. T People are unconcerned about the repercussion of e-mail untruths. F It had been assumed that people would communicate more honestly when using e-mail than when using the telephone. F 2. There is often considerable scientific disagreement both about available reserves of natural resources and about the extent of environmental damage caused by particular pollutants. Even where the scientific evidence is incontrovertible. There may be political conflict, based on different vested interests, over the degree to which particular environmental controls should be accepted. Governments may, for example...
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...Q1. Leadership may seem easy to define, but however it is very difficult to give a solid and sound definition to leadership. The reason for this is that the concepts and interpretation of leadership differs from person to person, and organization to organization. Every person and organization has their own idea and definition on how a good leader should be (Cherry, 2011). However as a general definition, leadership is the ability or the power to lead others or a group or an organization. However this is a vague definition of leadership. To define leadership we need to identify the environment and the organization in which the concept is applied. “Leadership is inspiring others to pursue your vision within the parameters you set, to the extent that it becomes a shared effort, a shared vision, and a shared success” says Steve Zeitchik, CEO of Focal Point Strategies To understand more about the concepts of leadership it is essential to know more about the leadership theories that exist. Like leadership itself, leadership theories are hard to define. There are so many different theories of leadership exist. However most of these theories can be classified under the following set of leadership theories. Great Man Theories Great man theories state that leaders are born not made. In other words leaders are somewhat considered heroic. This implies that the ability to be a great leader is inherent. It is called the Great ‘Man’ because primarily leadership was considered...
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...2009 Robert D. Lawsson 215 IDENTIFYING AND MANAGING DIVERSITY OF WORKFORCE Robert D. Lawsson (MSc) Abstract The objective of this work is to complete a research proposal on the comparison of work values for gaining of knowledge for management of the multi-generation workforce. The specific focus is upon Generation ‘X’ and the Millennium Generation which are the two primary groups comprising the new workforce. Lawsson R.D. - Identifying and Managing Diversity of Workforce 216 Business Intelligence Journal January OBJECTIVE The objective of this work is to complete a research proposal on the comparison of work values for gaining of knowledge for management of the multigeneration workforce. The specific focus is upon Generation ‘X’ and the Millennium Generation which are the two primary groups comprising the new workforce. INTRODUCTION The generation that a person is born within has some impact upon that individual in terms of work styles, work values and self-image. The demographic profile of the workforce is undergoing quite a change insofar as the representation of generations and the result is that organizations are experiencing a necessity to make changes as well. The workforce will become increasingly more diverse in the future and this greatly affects the organization in its capacity of hiring and retaining employees. The literature reviewed within this study illustrates the fact that the expectations of employees differ within the generations...
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