Quantitative Analysis:

Mah gave his analysis to solve the problem which is the waiting time of the Café D. Pownd and to propose the solution of the problem to the management. Mah who proposes the solution, has gone through some observations and through these observations he has been able to identify some short time that would be adopted as a solution. Mah observed that only payment line was taking the shortest time to wait and the line 1 and line 2 were taking more time. To solve the problem, he suggested that there must be beverage section between line 1 and line 2. This option would not create the waiting problem for the students to barge though the lines to get the drink. By doing this, it would save the time as well as cost as when students were barging through the lines and getting back to eat their meals they already had finished their drinks and this made the students to go back and refill the drinks and these drinks were on the account of Café. If beverage section would move in between the lines 1 and lines 2 then it would also save this cost. The payments of the Pre-cooked meals and interactive station must be paid at each of the station which would also reduce the waiting time.

Qualitative Analysis:

The Café must change the beverage section and remove it from the side and move it between line 1 and line 2, the pre-cocked and interactive station lines. By moving the beverage section to the other side, the student would not be barging between the lines as well as spilling of the drink on the floor and that would result lower costs for the café. Another solution that the payment section should also be removed because it creates the problem for the students to stand in line with their meals in hand and pay for the meals which may cause that the meals fell down. Instead of the payment section, each section can charge the payment of the meals and this would reduce the spacing problem as well as also make better room for the line.