...RESOLVING CONFLICT IN AN ORGANIZATION Tasha Smith Business 610 Instructor P. Zobisch December 6, 2010 Resolving Conflict in an Organization Team work is recognized more as a collaborative effort by the members for the mutual benefits of corporation and organization employee relations resulted as cooperation among the team members. This signifies the role of effective team and its performance inside the organizational premises. Team work defines the harmony and patience essential to be present in members for the reason of achieving goals in association with team. Research can be down specifically to the conflicting resolution by collaborative attitude building through group activities; making it useful in organization to avoid union based grouping for the reason of enhancing employee productivity Team Building and Conflict Resolution Conflicts reflect the difference in the opinions and ideas that may arise among the group members either due to any cultural barrier or any other workplace hatred due to unequal distribution of power and recognition for performance. Therefore it shows that individual work related activities are subject to give raise to conflicts due to above stated actions. However, in any case if it arise, it is better to go for team building strategies for conflict resolution with minimum emphasis on giving leverage for the expansion and strengthening of conflict as it may enhance the differences among the employees followed by decreasing productivity....
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...CONFLICT RESOLUTION PAPER R O N S A E L. M A S O N P R O F. S H A R O N B U R K E. COM/100 INTRODUCTION TO COMMUNICATION Several advantages that a team has over an individual in the workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures. Types of Conflict Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict can be negative in the same tense except it is dysfunctional and hinders the teams or the person’s performance...
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...What are the indications that conflict may be present in a work group? What are two methods for addressing/resolving such conflicts? Justify your rationale. Read "Challenges Facing PBL Tutors: 12 Tips for Successful Group Facilitation" by Azer from Medical Teacher (2005), located at http://www.fmhs.uaeu.ac.ae/ResearchGroups/MERG/tutoring/12tipsfacilitation2005.pdf Anytime a group of people works together, there is going to be conflict. We all come from different cultural and educational backgrounds. We all have different goals, though often toward the same end. Even with the same goal, there are so many “right” ways of accomplishing that goal. Like our Instructor, Anna Auler stated in Lecture 2, “As nurses lead teams of health care providers, they will truly understand that the role of group participants is vital to the group's success.” Everyone on the team needs to feel appreciated and heard. Devaluation, real or imagined, breeds resentment, which can lead to poor job performance and interpersonal conflict. Lack of communication is both a cause and symptom of a conflict. Lack of cohesion, team effort, and exclusion of individuals is also a sign of conflict within a group. The first step in conflict resolution is root cause analysis to determine if the cause is environmental (work load, supplies, atmosphere, etc), or interpersonal issues. If the cause is found to be the latter, ask the individual group members for input into changes that are required to resolve the problem...
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...Team Building and Conflict Resolution Team Building and Conflict Resolution Organizations with dysfunctional conflict impede productivity. Dysfunctional conflicted organizations needs team building exercises to establish a cohesive productive workforce. Conflict resolution is a driving force in creating positive results. AT&T project managers and the sales force they support encounter miscommunication and conflict. The proposed team building exercise will address communication issues and the necessary establish expectation to form a more cohesive team. AT&T’s project management team designated to support the organizations sales force has communication issues. Communication and lack of established expectations create a hostile working arrangement. When the sales force corresponds with the project managers regarding an order for services miscommunication begins and expectation are not met. The correspondence concerning a sale does not always provide the required elements to initiate a customer service order. Tension and frictions begins to occur and the compounding issues propagate dysfunctional conflict. Dysfunctional conflict is conflict that impedes an organizations goal (Kinicki & Kreitner, 2009). The dysfunctional conflict between project managers and the sales force disrupts customer’s service orders. The disruption trickles down to the operations and installation teams. The necessary information required for issuing service orders could be misunderstood...
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...University of Phoenix Material Conflict Management Plan 1. Identify the available conflict management strategies and their strengths and weaknesses. |Strategy |Strengths |Weaknesses | |Cross train all staff |Once all staff is cross trained, separate |Everyone is not able to remember everything | | |Dan and Clyde |when being cross trained | |Conduct a meeting with Dan and Clyde |Dan and Clyde can talk about their problems|It could make things worse | | |with each other and gives me a better | | | |clarification of what’s going on | | |Team building project |It could build them closer together and |Everything can just fall apart and they can | | |they can put their differences aside to get|get absolutely nothing done | | |the work done | | |Threaten Dan and Clyde that they will lose|They will still be able to work together |Dan or Clyde might quit ...
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...Resolving workplace conflict “Working through a conflict can also help all those involved to get to the next stage of development in self-awareness, team building, and productivity” ( Cottringer ,2006). When working together on a team people need to know that they are being understood and they are taking the other person feelings into consideration. Managers must learn to distinguish certain situation that causes difficult behavior among their employees. Once these situations are distinguished, they can put a stop to them, and to the unlikable behavior that is causing the conflict. 2. Strategies for identified issues- confrontation and problem solving, a method of identifying the true source of conflict and resolving systematically” (DuBrin, 2004, p.) Reducing stress “Reducing stress and conflict in the workplace allows for greater productivity. Employees' morale, job satisfaction, and performance become limited, and more often than not result in employee turnover. Continued levels of stress and conflict at work eventually result in absenteeism clue to stress-related medical problems” (Deems, 2005). Motivating employees When it comes to motivating employees it takes dedication and consistency to help convey positive outcomes. “Action plans help to clarify expectations and accountability, align and coordinate individuals and teams, ensure adequate resource allocation and help leaders take action on problems before they derail an initiative” (Finkelstein, 2010). “Leaders...
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...Team Building Exercise for Health Care Providers Camille Murphy Ashford University Organizational Behavior (MWB1211A) - BUS610 Dr. Dwight Reimer April 9, 2012 Team Building Exercise for Health Care Providers Organizations in today’s global business world depend on several components to become successful. Some of these components are beyond management’s control, such as the economy and competition within their industry. However, there are some components in which management can be proactive in maintaining the success of the organization; their financial situation, geographical placement of the organization, technology utilized, and personnel acquired. Although all components of an organization are equally important, it is the personnel component which needs continual observation by management. Individuals within most organizations are likely to work within a group of individuals. Moreover, individuals within the group have different personalities and sometimes have difficulty resolving conflicts with other individuals within the group. Many organizations have realized the need to educate their personnel on conflict resolution and have invested financially in consultants to teach management team-building exercises for conflict resolution. Therefore, management can educate their personnel on team-building exercises for conflict resolution. The following pages are a team-building exercise to health care personnel in regards to conflict resolution. Health care...
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...University of Phoenix Material Conflict Management Plan 1. Identify the available conflict management strategies and their strengths and weaknesses. |Strategy |Strengths |Weaknesses | |Cross train all staff |Once all staff is cross trained, separate |Everyone is not able to remember everything | | |Dan and Clyde |when being cross trained | |Conduct a meeting with Dan and Clyde |Dan and Clyde can talk about their problems|It could make things worse | | |with each other and gives me a better | | | |clarification of what’s going on | | |Team building project |It could build them closer together and |Everything can just fall apart and they can | | |they can put their differences aside to get|get absolutely nothing done | | |the work done | | |Threaten Dan and Clyde that they will lose|They will still be able to work together |Dan or Clyde might quit ...
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...The core values and mission of an organization are contingent upon building team morale and promoting a healthy working environment free of negativity and conflict. Achieving the strategic goals and mission of Sun Systems Inc. is to achieve a high standard of excellence by building a well-trained and productive workforce while providing the best support to their customers. In addition, Sun System’s Inc values its employee’s and the service they provide. Through effective decision making and problem solving strategies, the corporation can develop an effective plan that can be readily accepted by the organization and its employee base. Although Sun Systems Inc. strives to maintain a productive and team oriented work environment, the corporation is faced with challenges directly related to the lack of acceptance and support of its employee base during the development and implementation of a new call management application and support process. In an effort to support the goals of the organization and in building a strong sound work environment free of conflict, problems such as emotional barriers, communication problems, negative perceptions, and a poorly managed work environment need to be identified and strategically resolved. The key to addressing the problems and resolving the employee concerns in an effort to arrive at a solution can be accomplished by the formulation and implementation of effective problem solving and decision making techniques. The...
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...Groups, Teams, and Conflict MGT/311 January 19, 2015 CardiCare Valves Project Riordan Manufacturing is a Fortune 1000 company specializing in the design and manufacturing of custom plastics. Current customers include companies from the health care and food and beverage industries. The purpose of the following project presentation and plan is to accommodate the production of the newly designed CardiCare Valve heart valves. The company is currently planning to gear up for production under their current model, borrowing resources from varied divisions while expecting to hire an undetermined number of new employees. As one of the newly hired superintendents hired to assemble and lead new teams to begin this new production for Cardicare Valves, the research into the issue has been undertaken and the potential strategies have been identified to implementing a successful ramp-up and shift in production. Strategies The available strategies to build successful teams include the following: clearly defining the goals of the team and the skills required, selection of team members, ensuring valuable communication, promoting a productive workgroup, resolving conflicts, and managing motivation (Robbins & Judge, 2013). There are, of course, several challenges that could be barriers or obstacles to success. For instance, there might be personal or professional differences between team members and/or managers, chosen communicators may fail to properly communicate the goals of...
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...Brothwick Contracting ------------------------------------------------------ 04 3. Recommendations ---------------------------------------------------------------------------------- 04 4.3. Focusing on the biggest resources ---------------------------------------------------------- 04 4.4. Resolving intergroup conflict --------------------------------------------------------------- 05 4. The Six Thinking Hats ----------------------------------------------------------------------------- 05 5.5. Focusing on the biggest resource ------------------------------------------------------------06 5.6. Resolving intergroup conflict --------------------------------------------------------------- 08 5. S.W.O.T --------------------------------------------------------------------------------------------- 10 6. Summary -------------------------------------------------------------------------------------------- 11 7. References ------------------------------------------------------------------------------------------- 12 Executive Summary Borthwick Contacting is a civil engineering company and Australia’s most successful road and bridge building enterprises. It is a fine organisation that boasted a core workforce of around 400 highly skilled construction staff. The key to Borthwick Contracting’s survival in the industry is through tendering and securing new contracts....
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...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...Team and conflict management plan Tatum N. Davidson MGT/311 August 12, 2013 Jack Land University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Identify the objectives | Setting goals will allow each team member to understand their role and the pace at which the work must be completed. | Adequate feedback is not provided to team members | Steady communication | Keep the communication steadly flowing within the group, any miscommunication should be resolved at the present moment. | Too much empasis can be placed on solving the problem; time wasted sitting down to communicate can take away from production and slow down work pace. | Conflict Resolution | Identify conflict and find solutions to these problems. | Team member in charge of resolving coflict may be afraid to confront the employee for fear of making the situation | Trust building | Establish trust, allow each member of the team to give their input. Allow team members the opportunity to lead or be given leadership positions | Once trust is violated it is very difficult to get it back. | 2. Identify the team formation strategy that is most suitable for Riordan Manufacturing, and provide the rationale for the decision. Your response should be at least 100 words. 3. What potential barriers may arise during team formation...
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...Managing Conflict in the Workplace Professional Development, MBA 525 Managing Conflict in the Workplace Introduction Conflict is something we all have experienced or will experience sometime in our lives; one could say conflict is inevitable. Conflict can sometimes get out of hand and can cause havoc in a person’s work life and family life. Conflict is perceived incompatible differences that result in interference or opposition (Robbins, Coutler, 2011). Whether the differences are real or not is irrelevant (Robbins, Coutler, 2011). If people in a group perceive that differences exist, then there is conflict (Robbins, Coutler, 2011). Because of the environment we live in, the strategic alignment of organization’s expanding their workforce globally, the strategic business goals alignment of workplace diversity initiatives, and companies expanding more into work teams and workgroups; conflict in the workplace has become inevitable. There will always be differences in opinions among work groups; however; effectively managing conflict is the key to balancing conflict resolution in the workplace. Recognizing Conflict Being able to recognize the causes of conflict is an important part of preventing conflict (Pace, 2006). When conflict can be recognized a solution can be created to limit conflict in the workplace. There will be varies opinions in the workplace and work teams; however, when conflict is...
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...BSBWOR502_MEGT - LEAD AND MANAGE TEAM EFFECTIVENESS Summative Assessment 2 Project. An effective and productive team doesn't just happen. It requires structures, support and processes that encourage development. Team building happens over time. When building and developing a cohesive, effective and productive team you need to determine how your team fits and the roles they play in the organisation. Does anything need to be changed? How and when can these changes be put into action? Organisational, strategic and operational plans need to contain suitable mechanisms for supporting team development. As teams grow they need to come to terms with their individual task/ roles, the teams tasks/roles and with one another. They need to learn to work together. • Facilitate teams • Participate in teams more effectively • Anticipate the procedures necessary for developing good team networks. It's a good idea to identify the stages of development and determine where the team is at. This helps development needs, assesses the best strategies for overcoming weaknesses and helps find the best methods for moving forward. Enable your team to get to know each other. Give them time to learn. -Set clear, agreed goals -Ensure personal, team and Organisational KPI's and KRA's are clearly linked and everyone understands -Encourage and recognise contribution -Agree on the teams norms, behavioural expectations and the procedures that will help problem solving and decision...
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