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Bureaucracy Goodsell Summary

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It’s refreshing to see a balanced analysis and Goodsell achieves that with his book. When he describes the prejudices against bureaucrats and the predisposed view on bureaucracy by Americans, it woke me up with some of my own judgements. Overall, Goodsell convinces me of what a tough job American bureaucracy is and has made me think twice before I complain about a lost letter in the mail. If there was one thing I would alter in Goodsell’s book, it’s that I would recommend he include some type of profile of workers in the public service and discuss the passion they have for it. These workers don’t get paid like those who work in the private sector and it would add a more human approach to his book and ultimately add supporters of bureaucracy.

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