Retail establishments and department stores are some of the easiest kinds of companies to observe from the outside. Macy’s, Sears, and Wal-Mart are my choice companies because I frequent all of these stores, and they are each different in their own way Macy’s is geared toward the middle and upper class with the styles and prices of their cloths. Sears is a common household name that carries clothes, make-up, appliances, tools, and is affordable for the average American. Wal-Mart targets customers of all types because they carry just about everything that the average household needs at a very low price. Macy’s has nice enough employees who try to be helpful, but the only ones who will really tell you all about a product are the sales people at the make-up counter. Most likely because they make a commission off the products they sell. The average employees at Macy’s are unfamiliar with most of the inventory; they have one department and they only know that department. The people who shop at Macy’s are there for the products not the customer service. It is rare to see a manager on the sales floor. At Sears, employees are very knowledgeable about most of the store’s inventory. If the employee that you have found cannot help you they will find someone who can. Most of Sears’s employees are quite knowledgeable and eager to help you make your decision. It seems to me that they are just happy to help and not paid based on commission. Wal-Mart employees are usually young and semi knowledgeable about the inventory. They are friendly and there is always a greeter at the door to welcome you. There are employees who have their own department, but they are usually trained in several areas of the store so they are available and able to cover other shifts. The three stores are all different in the way they treat their customers; Wal-Mart and Sears make you feel much more