...Introduction Managers play many roles in a company; they are planner, organizer, leader, problem solver, and decision maker. And these are just a few of a manager's roles. No one can be a manager without certain skills, such as technical skill, and communication skill. The technical skill requires the ability to use a special knowledge or technique to perform particular works. Communication skill is the set of skill manager use to convey information with employees, owners, clients and so on. As the technical skill is the fundamental skill for a manager, I think it is more important than communication skill. Finding * Win respect from staffs The technical skills is a basic ability that every manager must grasp such as the ability to properly operate the computer, use efficiently on the frequently-used software or programs that are required in working conditions, and handle other electronic me machineries such as printer, scanner, eftpos, which used for their job. These skills are especially important for lower level managers, as they are often responsible for training their subordinates because of the high rate of flow of human resource. Most of the time, manager guidance, training and help subordinate to solve the problems, which must be familiar with the work done by subordinates. Having technical skills in order to better guide the work of subordinates, better to train subordinates, and easier to win respect of the team. * Save money and time Managers with deep technical...
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...[pic] Communications Management Plan Template This Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome your comments. Public distribution of this document is only permitted from the Project Management Docs official website at: www.ProjectManagementDocs.com Communications Management Plan Company Name Street Address City, State Zip Code Date Table of Contents Introduction 2 Communications Management Approach 2 Communications Management Constraints 3 Stakeholder Communication Requirements 3 Roles 4 Project Team Directory 6 Communication Methods and Technologies 6 Communications Matrix 8 Communication Flowchart 9 Guidelines for Meetings 9 Communication Standards 10 Communication Escalation Process 11 Glossary of Communication Terminology 12 Introduction The purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed. The Communications Management Plan defines the following: • What information will be communicated—to include the level of detail and format • How the information will be communicated—in meetings, email, telephone, web portal, etc. • When information will be distributed—the frequency of project communications both formal and informal • Who is responsible for communicating...
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...Managerial Communications according to Hynes is a strategic three layer approach to communication that managers and employees alike can use to and incorporate in order to create an efficient and effective work environment. Hynes separate’s the managerial communication process into three distinct layers in order to form a total approach to how the process should be incorporated. The first layer is based on trust and open communication. By incorporating both climate and communication in the first layer Hynes allows us to see that in order to build a positive work environment there must be trust between the employee and employer. Trust allows employees to build a stronger foundation with their employers and thus improves work performance. At the same time in order for the employee to gain trust in their manager it requires that those managers use correct communication skills to speak to their employees. Open and accessible environments lend to allow for better overall communication in the workplace. Take for example, two employees and their relationship with their manager. Employee John has a friendly relationship outside of work with his manager, he has built a foundation of trust and communication with his manager on a personal and professional level. The second employee Joe only communicates with his manager at work and has also built a professional relationship with his manager. While both employees has a foundation of trust with their manager John may feel he has a closer...
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...French managers are suspicious of most technical communication and would rather “face-to-face meetings and on-site consultations”. Chances are they will be paying close attention to Elizabeth’s non-verbal language during her visit with them. For example, something as simple as posture can be misinterpreted. To Europeans, “a relaxed posture in business meetings may be taken as bad manners or the result in poor upbringing” (Deresky, pg 133). Americans such as Elizabeth wouldn’t think twice of a relaxed posture in a business meeting. It would also be wise of Elizabeth to obtain an English/French translator. Even though the universal language in her highly technical field is English, using the right words at the right time in the right manner is essential to making this assignment a success. In Exhibit 4-2 (Deresky, pg128), we see a classic example of how words can be perceived differently even though the same language is being spoken. The American boss is looking for his Greek employee to be accountable for his role within the company and make sound decisions based on American culture whereas the Greek employee is looking for orders to be given from his American boss based on Greek culture. Also note in this case that the French manager is suspicious of technical communication and would rather have face to face interactions. If Elizabeth maintains cultural sensitivity and is flexible in her communication style, she can gain the trust and respect of the French managers. Once trust...
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...CASE STUDY FROM INTERNATIONAL TO GLOBAL: HOW KOMATSU USED STRATEGY TO TRANSFORM ITS COMMUNICATIONS “Verizon demonstrated a strong understanding of our business, and was able to offer strategic advice that will make a real difference as we work to achieve our overall business goals. The team offers the combination of industry experience, technical expertise and worldwide presence we were looking for, and we are confident the company is the right partner for our evolving communications needs.” Dirk Fieremans European Infrastructure Manager, Komatsu Let’s say you’ve been maintaining a workout routine for a while. One day you reach the end of your workout session and realise that you haven’t achieved your desired results. Or maybe you’ve hit a plateau. You have a vision of how you should look and feel by now, but you’re just not there. Something needs to change. You realise that a new strategy is in order, one that will help you obtain maximum results. Maybe you may need to hire a personal trainer to ramp up your workouts to reach optimal results in a reasonable period of time. A CHANGE IN STRATEGY IMPROVES COMMUNICATION Similar to your workout session, Komatsu revamped its communications strategy in order to become a leading player in the global construction and mining machinery industry. Long established as a paragon of Japanese heavy manufacturing, and operating 164 subsidiary organisations and 42 associated companies across more than 15 countries, Komatsu recognised that...
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...currently undergoing a revamping of their information technology department. A cost analysis was performed on the IT operations business unit to determine current and future operating costs. It was identified that nearly $250K was being spent quarterly on housing and maintaining physical servers to support the businesses national infrastructure needs in Orange County, California. This cost was thought to be too high to maintain. A project has been spun up to move off of the current privately owned Himont, LLC infrastructure to T5 Data Centers that is approximately 20 miles away in El Segundo, California. The project will commence in approximately 2 weeks after the companies kickoff meeting. The project management plan has been created and the stakeholders have been registered. The project is still in need of a solidified project stakeholder list, RACI to help identify roles and responsibilities and an overall communication plan. This document is meant to satisfy that need. Project Stakeholder Registry Name | Company | Position | Program Role | Martha Graham | Himont | CIO | Sponsor | Shawn Smith | Himont | IT Operations Director | Sponsor | Sue Limbs | T5 | VP of Client Relations | Vendor Business Lead | Paul Stanley | T5 | Data Center Director | Vendor Technical Lead | Matthew Cain | Himont | Senior IT Consultant | Project Manager | Responsible, Accountable, Contributing, Informed (RACI) It is often difficult to reach a cohesive understanding of responsibility...
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...13 September 2011 | Version: | 1.0 | Last Updated: | 13 September 2011 | Table of Contents 1. Introduction 1.1 Introduction 1.2 Purpose 1.3 Project Framework 1.4 Project definition, prioritisation and approval 1.5 Project Process 2. Initiation Phase – The Needs Analysis Process 2.1 Initiating a Project 2.2 Stakeholder Analysis 2.3 Kick Off Meeting 2.4 Functional Specification 2.5 Initiation Phase Overview 3. Validation and Feasibility Phase 3.1 Technical Specification 3.2 Costing 3.3 Reporting Analysis 3.4 Pre Project Plan 3.5 Communication Plan 3.6 Risk Register 4. The Approval Phase * The business case * Motivational Documents 5. The Prioritisation Phase 5.1 The priority matrix 5.2 Resource Scheduling 5.3 The Prioritisation Phase Overview 6. The Execution Phase 6.1 Training plan 6.2 Operations plan 6.3 Communication plan 6.4 The Execution Phase Overview 7. Monitoring and Controlling Phase 7.1 The Monitoring and Controlling Phase Overview 8. The Closure Phase 8.1 Administrative Closure 8.2 Preparing project closeout and lessons learnt 8.3 Recognize and celebrate outstanding project work 8.4 The Closure Phase Overview Introduction * 1.1 Introduction A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by an organization. The development...
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...to the business and customers. This document outlines the need and focus of identifying, communicating, and resolving these serious issues within the Enterprise Technology and Operations (ETO) environment. 2.0 POLICY SCOPE This Policy focuses primarily on Tier 1 (critical) applications and services, as defined by the Bank Impact Analysis report and maintained within the Fusion database. Those primarily involved in the Critical Incident Management Policy include:...
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...Preparing for Innovation: Understanding How IT Organizational Change Can Help Drive Success with Unified Communications Table of Contents Introduction ................................................................................................................................................................................................................................................. 1 Unification and Change ............................................................................................................................................................................................................................ 2 Microsoft and Unified Communications.............................................................................................................................................................................................. 2 Unified Communications Purchase Drivers and Process................................................................................................................................................................. 3 IT Organization Purchase Drivers ...................................................................................................................................................................................................... 3 Business Organization Purchase Drivers................................................................................................................................................
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...Part 1: Executive Summary Blozis Company is facing several procurement process issues due to an absence of communication, control and leadership from the top down. The organizational culture and attitude toward the business process has led to dysfunction and increased costs. The supply department is exhibiting weak control over materials handling and the overall supply management performance. The implementation of a supply management process will give the organization back the control over its operations and business culture. The potential contribution to effective organizational operations is essential in the function of an inventory cataloged system for recurring material purchase items, structure and discipline across the organization and position focus and restructuring. By recommending and successfully implementing purchasing procedures and material receiving control Blozis will be able to better utilize strengths already within the organization and hone on new found strengths through proper management structure and advanced technical specification training. Part 2: Issue Identification The primary issue faced by Blozis Company is an absence of communication and control throughout its procurement process. Uncertainty and misalignment is evident across their decentralized and informal supply chain. Anyone in the company can initiate requisitions and material can be purchased with minimal to no approval. The informal presence and lack of leadership from the...
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...Communication Plan Huntsville Production Plant Seitz Corporation PM586 Project Management Systems October, 2010 Week 5 VERBAL COMMUNICATION | WHAT | WHEN | WHERE | OWNER | ATTENDEES | Project Kickoff Meeting | Per project schedule | Building CC203Teleconference1-777-472-0493Code: 55555 | Project Manager | Project TeamKey Project Board Members | Project Status Meetings | 2nd and 4th Thursdays of the month1:00 – 2:30PM | Building CC203Teleconference1-777-472-0493Code: 55555 | Project Manager | Project Team | Technical/Production Review Meetings * Pre-production plan * Production plan * Pre-production run review * Performance startup | Per project schedule | TBD | Project Manager | Project TeamFunctional Area Manager | Building Design Review | Per project schedule | TBD | Facility SpecialistArchitect | Project TeamProject Board Members | Progress Review Meetings | Quarterly4th business day of quarterTime TBD | Building AA209(Net Meeting as necessary) | Project Manager | Project Board MembersAdd’l Team Members, as needed | Problem-Solving Meetings | As needed | TBD | Person who calls and leads the meeting | TBD | Immediate Action Required | As needed(via phone and/or IM) | n/a | Person requiring action | TBD | WRITTEN COMMUNICATION | WHAT | DUE WHEN | METHOD OF DELIVERY | SENDER | RECEIVER | Meeting Agendas | 3 business days prior to meeting | EMAIL | Owner of the Meeting or facilitator...
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...Chart General Manager Finance Sales and Marketing & Conference & Catering Sales Executive Assistant Manager Human Resources PA to the General Manager Rooms Division F&B Kitchen Technical Services Housekeeping Front Office Revenue / Reservations Duty Management Food and Beverage Department Food & Beverage Director Restaurant Manager Bar Manager Banquet Manager Supervisor Supervisor Supervisor F&B Attendant F&B Attendant F&B Attendant Front Office Department Front Office Manager Assistant Front Office Manager Communications Manager Bell Desk Manager Concierge Manager Guest Relations Manager Front Office Supervisor Communications Supervisor Bell Desk Supervisor Concierge Supervisor Guest Relations Supervisor Receptionist Communications Team member Porter Concierge Guest Relations Officer Housekeeping Department Executive Housekeeper Assistant Executive Housekeeper Supervisor Room Attendant Technical Services / Engineering Department Technical Services Manager/ Chief Engineer Assistant Chief Engineer Trade Person / Supervisor Handyman Chefs Department Executive Chef** Sous Chef** Chef de Parties** Demi Chef** Commis Chef* Revenue / Reservations Department Revenue / Reservations Manager Revenue / Reservations Supervisor Reservations Sales Agent Sales & Marketing Department Director Of Sales And Marketing / C & C Sales Director Sales Manager Business Development Manager / Conf & Catering Sales Manager Sales Executive...
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...Part 1: The Role of the IT Manager in Organizations As the Information Technology (IT) manager for Magnum Enterprises, I know that my role is to integrate software, hardware, and my business management capabilities into a fully functional IT operating business. I am aware that there will be challenges as I assume the position as head of the IT management effort at Magnum. In serving this position, my team and I will make Magnum a better organization. I will take this opportunity to explain how I interpret the role of the IT Manager. IT entails anything related to computer technology. Some of these things include software, hardware, networks, the internet, and everyone that works with any of these systems. Working with these systems includes occupations such as computer programming, computer engineering, technical support, Web development, network administration, and various other related jobs. IT departments are widespread among many organizations for management of the computers, networks, and computer technical areas of their business. Responsibilities of managers can range from overseeing several different areas to focusing only on one particular aspect. These areas often include IT Compliance, Application Development, Project Management, Server Administration, as well as several other areas. The role of IT managers is generally being responsible for engaging many areas of the organization, including distribution, finance, manufacturing, operations, and retail...
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...Name: Institution: Tutor: Course: Code: Date: Introduction. Business analysis is the art of understanding business change needs, determining the business impact of those changes, capturing, analyzing and coming up with recommendations to ensure that business is running smoothly (Cadle, Eva, Hindle, Paul, Rollason, Turner, Yeates, (2014). Business analysts play a crucial role in the life of any organization. The job description of business analysts varies from organization to organization and also from one project to another. There are many titles of business analysts that is, business process analyst, IT business analyst, Business system analyst and functional architect just to name a few. Business analyst are involved in the identification of potential problems, needs and opportunities at all levels of an organization. Their primary task is to make sure that solutions are found to tackle the needs or business problems and in turn help the organization to achieve its goals. Therefore, the roles of a business analyst in an organization are: to clearly understand what the business entails and how it operates. Secondly, they determine and come up with ways of how to improve and optimize the existing business processes. Analyst identify opportunities for improvement in business operation and processes by researching, documenting and analyzing business needs and requirements (Blais, (2012)). Business analysts solve business problems. They are the one who determine which process or...
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...Drawing from your understanding of verbal and non-verbal communication patterns from this chapter, explain what Elizabeth Moreno can do to establish her position in front of French managers. How can she get them to help her accomplish her assignment in five days? ____________________________________________________________ _____________________________________________ First and foremost, Elizabeth Moreno will need to research the French culture a little more. With certain level of cultural understanding, she would be able to establish a position of power by showing her abilities and technical knowledge. Exercising certain power would enable her to achieve complex issues, obtaining trust and accomplish her assignment. It is important for Elizabeth to not do anything that may disrespect or belittle any of the management staff as her kinesic behavior can put her in this position. As per this case, French managers are suspicious of most technical communication and would rather “face-to-face meetings and on-site consultations”. Chances are they will be paying close attention to Elizabeth’s non-verbal language during her visit with them. For example, something as simple as posture can be misinterpreted. To Europeans, “a relaxed posture in business meetings may be taken as bad manners or the result in poor upbringing”. Americans such as Elizabeth wouldn’t think twice of a relaxed posture in a business meeting. It would also be wise of Elizabeth to obtain an English/French...
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