EXECUTIVE SUMMARY

Throughout the tourism environment they use many different methods of communication to communicate effectively with the employees.
Verbal communication is used widely within an organisation so that they can effectively carry out the task that has been set out to do.
There are many different ways a manager can communicate non verbally with his employees. Examples may be his body language and his written communication with his employees.
Effective team work ensures that an organisation can carry out tasks far faster that if they were doing it on their own.
There are many different ways an organisation can communicate internally and by doing this correct information can be communicated to employees far faster.

Table of Contents
Introduction 4
1.1 Verbal Communication 5
1.2 Non Verbal Communication 5
1.2.1 Body Language 5
2.1 Effective Team Work 5
2.1.1 Forming 6
2.1.2 Storming 6
2.1.3 Norming 6
2.1.4 Performing 6
2.2 Advantages of Working in a Team 7
3.1 Introduction to Internal Communication 7
3.2 Internal Communication 7
Section 2 8
1.1 Report Writing 8
Conclusion 9
Reference: 10

Introduction

In Richard Pettinger’s ‘Mastering Management’ he states that ‘good communication underline effective relations and enhance the general quality of work life.’ (Pettinger 2001 p36) And because of this it is vital an organisation is able to communicate effectively as a team. Due to this being such a big thing organisations spend hundreds of pounds on training employees to communicate effectively (Johnson2015). If an organisation does not communicate effectively this may lead to teams becoming frustrated.
In this report, I am aiming to find out the different ways in which an employee can communicate to other team members and management. I am going to be looking at 4 main areas; Verbal Communication, Non- Verbal