...art director and an account executive, increasing client complaints about quality of work, productivity and demoralization of employees within that branch. II. Site visit to Roanoke branch was performed in order to investigate issues. A. Preformed one-on-one employee interviews in order understand the reasons behind declining morale within the branch. 1. Conducted interviews with four out of six employees from the Accounts Management department. 2. Interviewed the general manager of Roanoke branch. 3. Had a group meeting with entire Creative Services department. B. Observed work environment to get a feel for how employees interact with one another and understand workflow within the office. C. Reviewed past year of business reports. D. Reviewed policy and procedure manual. 1. Polices for new client accounts were reviewed and updated. 2. Overtime compensation for salaried employees was not addressed in the company’s policy manual. E. Interviewed clients both satisfied and dissatisfied. 1. Conducted phone surveys with dissatisfied clients who had recently closed their accounts with Roanoke branch. 2. Mailed out satisfaction surveys to current client list of Roanoke branch. III. Main causes for problems plaguing the Roanoke branch are the unlimited number of new client projects, short staffing and thus overworked employees, lack of communication between departments, and declining employee job satisfaction. A. One-on-one interviews with employees...
Words: 1093 - Pages: 5
...http://devrycourse.com/ENGL%20227/engl-227-all-7-weeks-discussions Product Description Week 1 DQ 1 - Process-Oriented Writing Week 1 DQ 2 - Formatting Business Messages Week 2 DQ 1 - Positive and Neutral Messages Week 2 DQ 2- Electronic Communication Week 3 DQ 1 – Negative Messages Week 3 DQ 2 – Collaborative Writing Week 4 DQ 1 – Diversity Issues in Professional Writing Week 4 DQ 2 -Report Writing Week 5 DQ 1 - Persuasive Messages Week 5 Dq 2 - Visual Aids Week 6 DQ 1 - Planning Formal Reports Week 6 DQ 2 - Formatting Formal Reports Week 7 DQ 1 - Adapting Reports for an Audience Week 7 DQ 2 - Review of Professional Writing Standards Week 8 DQ - Looking Ahead ENGL 227 All 7 Weeks Discussions Purchase here http://devrycourse.com/ENGL%20227/engl-227-all-7-weeks-discussions Product Description Week 1 DQ 1 - Process-Oriented Writing Week 1 DQ 2 - Formatting Business Messages Week 2 DQ 1 - Positive and Neutral Messages Week 2 DQ 2- Electronic Communication Week 3 DQ 1 – Negative Messages Week 3 DQ 2 – Collaborative Writing Week 4 DQ 1 – Diversity Issues in Professional Writing Week 4 DQ 2 -Report Writing Week 5 DQ 1 - Persuasive Messages Week 5 Dq 2 - Visual Aids Week 6 DQ 1 - Planning Formal Reports Week 6 DQ 2 - Formatting Formal Reports Week 7 DQ 1 - Adapting Reports for an Audience Week 7 DQ 2 - Review of Professional Writing Standards Week 8 DQ - Looking Ahead ENGL 227 All 7 Weeks Discussions Purchase here http://devrycourse.com/ENGL%20227/engl-227-all-7-weeks-discussions ...
Words: 875 - Pages: 4
...Contents Introduction............................................................................................ 1 1 Planning your business report ........................................................... 2 1.1 What is the purpose of this report? .................................................... 2 1.2 Who are the readers of this report?..................................................... 2 1.3 What are the report’s main messages?................................................ 3 1.4 How will the messages be structured?................................................ 3 2 Structuring your business report ....................................................... 4 2.1 Covering letter/memorandum.............................................................. 4 2.2 Title Page............................................................................................. 5 2.3 Executive Summary ............................................................................ 5 2.4 Table of Contents................................................................................. 5 2.5 Introduction ......................................................................................... 6 2.6 Conclusions/recommendations ............................................................ 6 2.7 Findings and discussion........................................................................ 8 2.8 References..................................................................................
Words: 4686 - Pages: 19
...IS A BUSINESS REPORT AND HOW DO I WRITE ONE? Business reports can take different forms. Generally, they are concise documents that first inform by summarizing and analyzing key facts and situations and then make recommendations to the person or group asking for the report. One example—four small county hospitals are no longer covering their expenses and are costing taxpayers dearly. Each operates very differently from the others. Some legislators think the least profitable hospitals should be closed while some taxpayers think all four should be consolidated into one regional administrative unit. An independent task force is considering all the feasible alternatives and will make a final recommendation to the county. You have been asked to write a report to this task force. You have an array of data collected from the hospitals as well as information about the communities they serve and available literature on hospital administration to draw from. Before writing this or any report, you must ask yourself two important questions: 1. Who is my audience? (In business, this is likely to be either your supervisors or clients, such as the task force above, 1 who will read your report.) 2. What is my purpose? (This is what your readers need to know to do their job.) If you don’t understand your audience and purpose, you are not likely to create a report that meets the needs of those who will be reading it. AUDIENCE: In the example above, you must write your report as if...
Words: 2613 - Pages: 11
...writing Report Writing Effective Learning Service Report Writing Bradford University School of Management Report Writing REPORT WRITING A report is a form of communication in one or more of the following ways: Written form Verbal form Audio-visual form A report is a form of communication that will do one or more of the following: describes analyses summarises criticises or praises makes predictions about … a subject and is based on an analysis of current or past events or identifiable phenomena. If you are studying on an undergraduate or postgraduate course you will be expected to write reports and to present findings in both written and verbal and/or audio/visual forms. You will, for example, write reports: • • • • for module assignments, e.g. case study reports presenting the results of an individual research project summarising the result of a group project and presentation reflecting on a work experience or other placement you were involved in Effective Learning Service 1 Bradford University School of Management Report Writing What’s the difference between a report and an essay? There are two main differences: aim and presentation. Aim Essays give you more opportunity to expand on possibilities, ideas or concepts. Reports deal with describing and/or analysing actual past events. Reports can be written that make predictions or recommendations for the future, but these are usually the result of an analysis of past events or of current or...
Words: 7456 - Pages: 30
...and the activities they perform. The management topics of communication strategy, communication technology, effective business writing (including memos, letters, and analytical reports), nonverbal communication, and formal oral presentations will be emphasized. The course will focus primarily on written communication. Several practical writing assignments will be given and each student will be required to give an oral presentation using PowerPoint presentation software. COURSE TEXTBOOK Geraldine Hynes, MANAGERIAL COMMUNICATION STRATEGIES AND APPLICATIONS, 5th edition, McGraw-Hill Irwin Publishers, 2011. To cite your secondary sources accurately for the report, you must either purchase an APA Reference Style book or download my handout (on Blackboard) describing and illustrating the APA Reference Style. 882-E Scantron sheets are needed for exams. COURSE OBJECTIVES 1. To understand that effective management is dependent on excellent communication skills. 2. To learn the communication skills and activities that are required for managers at all levels of management. 3. To learn the correct strategy in writing business memos and letters. 4. To learn how to conduct effective secondary research. 5. To learn how to organize and write an analytical business report following effective report writing principles. 6. To improve your oral presentation skills by...
Words: 1453 - Pages: 6
...One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they put themselves...
Words: 12607 - Pages: 51
...Summary: A Business Report is an objective and presentation of information in order to achieve some purpose. It is a basic management tool used in decision making. Report may be classified in different ways. Like on the basis of formalities, On the basis of function, On the basis of frequency of issue etc. The basic objective of the report is to know the salient features of writing report & how the formal reports are important in Business Communication. Business report has no single correct answer but several solutions, each with their own costs and benefits to an organization. Report may be targeted to readers inside or outside the organization. In formal reports we have three parts. Two is Preliminary parts & Report body & the other one is Supplementary parts. With introduction parts the reader can get the assignment main topic & also helps the reader’s follows & understands information. It is an important parts of a formal business report. Supplementary parts view the readers where he found the details of the topic. In formal report readers have the clear facts views. Accuracy of facts, precision, Brevity, Clarity etc are the characteristics of business report. Often reports are structured in a way that reflects the information finding process and the writing up of the findings that is, summary of the contents, introduction or background, methods, results, discussion, conclusion and/or recommendations. The inclusion of recommendations is one reason why reports are a common...
Words: 3609 - Pages: 15
...BUSINESS COMMUNICATION Semester: One Code: BC-101.1 Total Hours: 45 Hours per week: 3 Credits: 2 COURSE DESCRIPTION This course is designed to equip students with the requisite skills to function effectively in the workplace. The course covers basic grammar, the organization and documentation of meetings, proposal and report writing and it seeks to develop verbal and non- verbal skills in the individual students. GENERAL OBJECTIVES At the end of this course students should be able to: 1. Understand the role of communication in the business environment. 2. Produce a variety of business documents required for successful communication in the workplace. 3. Effectively prepare for the employment process 4. Communicate effectively at business meetings. 5. Acquire improved interpersonal and organizational skills to function in the workplace. UNIT ONE INTRODUCTION TO COMMUNICATION IN ORGANISATIONS Specific Objectives At the end of this unit, students should be able to: 1. Explain the components of the communication process and 2. Develop an awareness of contemporary business communication needs and situations. Content 1. Stages of Communication 2. Routes of Communication 3. Styles of Communication UNIT TWO ORGANIZATIONAL WRITING Specific Objectives At the end of this unit, students should be able to: 1. Write and present business documents. Content 1. Short Reports • Incident Report ...
Words: 476 - Pages: 2
...Reports Academic Writing: A Guide to Tertiary Level Writing | 61 Basic Report Writing What Is a Report? A report is a specific form of writing that is organised around concisely identifying and examining issues, events, or findings that have happened in a physical sense, such as events that have occurred within an organisation, or findings from a research investigation. These events can also pertain to events or issues that have been presented within a body of literature. The key to report writing is informing the reader simply and objectively about all relevant issues. There are three features that, together, characterise report writing at a very basic level: a pre-defined structure, independent sections, and reaching unbiased conclusions. Having a Pre-Defined Structure At a very basic level, a report can be distinguished from an essay by the creation of headings into which information is organised. Broadly, these headings may indicate sections within a report, such as an Introduction, Discussion, and Conclusion. Within the main section(s) making up the body of the report (the Discussion in the example just given), there is often an opportunity to create your own structure according to the literature you have sourced, your development of ideas, and the task assigned. An example of a report structure is presented below. Two versions are provided in which the first version indicates main sections and sub-sections through indenting, and the second does so through...
Words: 9944 - Pages: 40
...recommendations of the report or document it precedes. Information in the summary should be presented in the same order that it appears in the report. In some cases, the Executive Summary will be all that the audience will read; therefore, it needs to present the essential points efficiently. Your goal is not only to summarize the contents of the plan, but also to generate the reader's interest so he or she will continue reading the plan. When your objective is to secure funding for a new business, begin with a brief description of the business, product, and market. Then summarize the qualifications of the people involved in the business. Finally summarize what is being requested (money), how it will be used, and what are the expected returns on investments. Write the Executive Summary last. For more detailed information, refer to the Executive Summary page: http://www.umuc.edu/writingcenter/writingresources/exec_summaries.cfm Writing the Executive Summary When preparing the Executive Summary after the report is written, you should do the following: Review the report Summarize the purpose of the report, the problem addressed, and your findings, conclusions, and recommendations Support your recommendations by listing the major headings and briefly summarizing these sections. Eliminate all nonessential detail and use minimal technical language. Do not include information in the Executive Summary that is not in the report. [pic] For additional materials on Writing Business Papers you...
Words: 309 - Pages: 2
...Report and Business Report A report is an impersonal presentation of facts. The main purpose of writing a report is to present some important information impersonally. It performs many functions; analyzing facts, informing and recommending suggestions, helping making decisions and so on. Business executives can't give much attention to any particular problem or issue. So, they are to depend on business report. A business report may be defined as an organized statement of facts or events or any situation relating to business or commercial interests prepared after an investigation and presented to the interested persons with or without recommendations. It facilitates the evaluation of progress and decision making process for business purpose. A business report is usually a type of upward communication in which communication process starts from lower level to upper level i.e. An employee makes a report and submits to related upper person to make usage of it. Such communication is basically authoritative and the level of authority depends on the subject and usage of a business report. Different famous authors have defined business report in the following way: Lesikar and Petit: "A business report is an orderly, objective communication of factual information that serves some business purposes." Bettly and Kay: "A business report is a written message presenting information that will help a decision maker to solve a business problem." Louise E. Boone: "A business report is a document...
Words: 5339 - Pages: 22
...Atmosphere/noise/distraction Clarity of message Lack of feedback 3. What is written communication? Why is it Important compared to oral communication? (4 marks) Written communication is a form of communication written using symbols between people or groups. It is important for - For record purpose - Legal issues - For reference purpose - Purpose of clarity (pictures, authority, etc) - To be formal 4. What are the good practices that increase the effectiveness of communication? (4 marks) Ways to improve effective communication - Continually practice writing in the language - write with a clear purpose that meets the needs of the reader - decide what you want to say and put this in a logical and suitable sequence - Use words, sentences, paragraphs and layout to convey your meaning concisely, courteously and confidently - Edit your own work critically. - written work must undergo three important stages • planning, • Writing, and • editing. 5. Difference between email and letter (4 marks) E-mail is short for electronic mail and is a method of composing, sending and receiving messages over electronic communication systems. - No set format in email - Used...
Words: 2450 - Pages: 10
...Consultancy & Training, Inc. Recommendation report for Golden Clothes Asia proposed by EACT™ Table of Content 1. Introduction 1 1.1. Background 1 1.2. Purpose and Research Questions 1 1.3. Scope 1 1.4. Methodology 1 1.5. Limitations 1 1.6. Report organization 2 2. Findings 2 2.1. Employees’ unawareness of the importance of written communication 2 2.2. Employee’s lack of writing skills 2 2.3. Frequently used writing skill in workplace 3 3. Conclusions 4 4. Recommendations 4 4.1. Writing courses for employees: 4 4.2. Incentives to practice good writing skills 5 4.3. Require employees to constantly apply writing skills 5 5. Appendix 6 Executive summary Expanding to the international level is a big change and Golden Clothes Asia (GCA) will need to adapt to these changes to be successful. Although GCA’s informal style of communication works on the local level, it will not translate well to the international context. Thus, a study has been undertaken to highlight the importance of writing skills in the workplace to GCA staff and recommended solutions for the problem. Research data was gathered through: (1) a survey of fifty GCA employees, and (2) interviews and focus group discussions with six personnel in the company. From the survey results and focus group discussions, it has been found that a significant percentage of the GCA employees believed that professional writing skills were not important and the employees...
Words: 2116 - Pages: 9
...BSAD 98 February 19th, 2015 Business writing is extremely important in the business world. A number of professional business representatives make persuasive arguments that university students are so bad at business writing. In this paper, I will explain the problems that students have when they write in the business environment. I will also define what good writing is and why it is significant for business students to have these skills. Finally, I will honestly assess my communication abilities by using examples and experiences. When college advisors say “students write poorly”, it means students are writing an article by using poor grammar, poor punctuation, poor vocabulary, and poor time planning. Lots of professional writers who have been working with students in universities found that university students cannot even provide a logical thought or reasoned argument. According to the poet and playwright Michelene Wandor, a large number of university students don’t know that a sentence is, what a verb is, what a noun is. The children’s author Yvonne Coppard agrees: “They have sentences that draggle all over the place, you can see whole pages without paragraphs, and as for speech punctuation.” Social media and instant messaging make students write informally and send out quickly. They tend to do the same thing when they plan to send out an email or a message in the workplace without thinking and proofreading it. A good writing is that the reader can clearly understand the purpose...
Words: 762 - Pages: 4
