...Developing Good Business Sense Beth Ray BUS/210 June 9th, 2013 William Peck Developing Good Business Sense Introduction To develop good business sense there are several factors that need to be taken into consideration. Operations Material Management is the source of the company’s competitive advantage. Then you have to take into account the OMM expenses and how it affects the profitability. Next examine innovative ways to increase productivity and quality while minimizing operational cost. Last look at the material management techniques that can be improved to gain a competitive advantage. Find ways to use company resources to deliver the goods and services more quickly to the customers. I will compare three different businesses and their OMM, job task, input and output, job organization and each competitive advantage. Developing Good Business Sense McDonald’s Mission statement speaks volumes, “Be the best quick fast food service restaurant experience by providing quality service cleanliness and value that make every customer in every restaurant smile.” This is what makes their Operations and Material Management Process so successful. There are six McDonald in my area...
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...1. Choose three companies and observe how employees do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. Company 1 is a restaurant called Applebee’s®. The employees operate in a retail service type of environment. The employees are service oriented, as they wait upon their customers while they consume the company’s products, which is made to order food stuffs. There are several types of employees that work at Applebee’s®. The hostess greets and seats the customers. The waiters and waitresses take the customers orders, and serve the food after it is prepared, and also bring any amenities that are requested by the customer. The bartender prepares the drinks. The cooks prepare the customers orders. The managers coordinate all of the employee’s efforts to help facilitate an enjoyable experience for the customers. Company 2 is a tire store called Discount Tires®. The employees operate in a retail service type of environment. There are several types of employees that work at Discount Tires®. The desk clerk takes the customer’s order, and coordinates the schedule for the tire technicians to work from. The tire technicians remove old tires from the customer’s vehicles, and replace them with new tires that the customer has purchased. The shop manager coordinates the efforts of the desk clerk and the tire technicians...
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...DEVELOPING GOOD BUSINESS SENSE NICOLE COLEMAN BUS/210 MARCH 20, 2014 INSTRUCTOR: DR. SHONDRIA WOODS-McAFEE INTRODUCTION Each business has a way that it operates, an operation and materials management (OMM) process, which is unique to each company. It is a way that the company operates. It is the input and output process. I will be going over three different companies and discussing their unique operations and what they entail. (Jones, 2007) The three companies I will be using for my examples are Subway, an Optometrist office, and an Old Navy clothing store. SUBWAY For this company I believe they would use an OMM that was the most beneficial for their particular type of business. For example, their operations include making sandwiches, breads, and cookies. The average customer would spend between $6-15. They need a supplier for their ingredients, and an employee who is capable of mixing ingredients and putting them together. I think of all the three companies I am discussing, their operating costs are the lowest. I think that the main cost for operating this company come from the lease for the building, the ingredients used for their food products, and the employees pay. There would also be smaller operating costs included for things such as bags, napkins, cups, lids, straws, fountain drinks and cleaning products. These operations for this company are much different than the operations for other types of companies. To give Subway a competitive...
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...Making Sense of Small Business Set-Asides in Government Contracting From the Viewpoint of a Contract Specialist with the Department of Veterans Affairs As a new contract specialist in the federal government, one of the first concepts we learn is full and open competition. Full and open competition is one of the fundamental principles of federal contracting. Healthy competition is the lifeblood of commerce. It promotes innovation, quality and savings. Contracting officers (COs) are required by law to procure supplies and services on a competitive basis. In 1984, the Competition in Contracting Act (CICA) was passed and introduced the phrase full and open competition into the world of government contracting (Nash, Schooner, O’Brien-DeBakey, Edwards 111). CICA requires that contracts be competed as full and open so as to allow any qualified company to submit an offer ((Blogger). This principle is echoed in section 13.104 of the Federal Acquisition Regulation (FAR). It states that the CO must promote competition to the maximum extent practicable to obtain supplies and services from the source whose offer is the most advantageous to the Government (Federal Acquisition Regulation “FAR” 322). While FAR part 6 implements CICA and addresses competition requirements it must be noted that there are three levels: full and open competition; full and open competition after exclusion...
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...Developing Good Business Sense Burger King The first company that I observed and analyzed was Burger King in which employees have several tasks depending on their job title. Within the Burger King restaurants, there are team members, delivery drivers, shift coordinators, assistant managers and restaurant general managers. At BK (Burger King), employees working in the restaurant are expected to prepare products as ordered by customers, interact with customers, unload and stock products, operate cash register, process payments, and respond appropriately to customer service issues. The delivery drivers are expected to package food and drink products ordered by customers, deliver orders to customers in a timely manner, pass out flyers when not busy, greet customers with order, provide change, and respond appropriately to customer issues. The shift coordinator is responsible for restaurant operations during assigned shifts, opening and closing the restaurant, provides production direction to team members, motivates team to exceed customer expectations with food and friendly service, and trains team members. Next, the assistant manager has to manage financial controls, operations, customer service and compliance across shifts in order to achieve increased sales and profitability, and is accountable for restaurant operations in the absence of the general manager. Finally, the general manager is accountable for the operation of the entire restaurant which can include 10-45 employees...
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...display for the public to view and purchase. There is nothing that you can get customized at Wal-Mart, and unless that are low on stock they always have multiple of everything that thy have on their shelves. Dell uses a flexible operating system. They produce many of their mainline computers and laptops in bulk. They also have a separate production for computers that have been customized during the ordering process. This way the customized products are still able to be produced at a rapid pace and it will not hinder the production of the other items that are being manufactured. As for the employees, they are organized differently for the most part. The employee’s at McDonalds are generally cross trained to work in other areas of the business. This way if they have a call off, or let’s say the drive thru is extremely busy and the lobby is not, they are able to move employees from one area to another to help production. Wal-Mart employees are not always cross trained and most of the time they are only trained to work in specific departments within the store. I cannot count the number of times that I have been to Wal-Mart and they only have one or two cash registers open, even though they have 30 or more register lanes at most stores. They still have other people out on the floor but, since they are not register trained...
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...Lydina J. Howie Developing Good Business Sense /BUS 210 William Price Jr. March 7, 2010 The three companies that I choose for this project are Procter & Gamble, Macy’s, and Red Lobster. I will make notations of how employees do their tasks. I will discuss the main kinds of OMM costs companies have and how does this affect their OMM operations. Also will be discussing how companies design their operating systems to give them a competitive advantage. I will point out the five main sources of operating costs affected by OMM. The primary goal of the operations manager is creating cheerful and devoted customers. By evaluating and supervising their business's operations, they can create products for the right cost. The below three companies are: 1. Procter & Gamble (P&G)is a global company that provides consumer products in the areas of pharmaceuticals, cleaning supplies, personal care, and pet supplies. P&G is known for hiring the person - not the position, and have a strong history of operating with integrity throughout the Company at all levels, in all countries, both internally and externally. A few of the task provided by employees are to: Impact P&G business from start to finish. As an SNO/logistics coordinator, you will support external trade customers as well as internal sales personnel through order processing, shipping, invoicing, financial reconciliation, and data analysis. Administrative/Non –...
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...Developing Good Business Sense 1 Developing Good Business Sense Axia College of University of Phoenix Developing Good Business Sense 2 The three businesses that I’m choosing are Taco Time, Chevron gas station and, Basalite Concrete Products; Basalite is a block manufacture and sells retail, wholesale and, contractor. They also have a line of tools and real stone and also manufactured stone that they are a dealer for. At Taco Time there is a drive thru person sometimes two taking orders and money, they also fill drink orders and ask for any condiments that the customer may like. The front counter person also takes orders and calls out the number for the orders that are ready. The counter and drive thru persons also clean tables that have been used by the customers. The cooks make the food that have been ordered there other responsibilities would be cleanliness, wearing gloves to ensures that the food is not contaminated and cleaning up when the shift is done. The management would be responsible for making the schedule for all who works there and covering for the people that didn’t make it in for their shift. Then also making sure the employees are getting along and doing the duties they are assigned in a timely manor; the drive thru would probably be essential to get out the food in a timely manor and making sure the order is right. At the end of the...
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...Developing good business sense Joann Stober April 4, 2011 BUS/210 Holly Rick University of Phoenix Developing Good Business Sense Operations and material management is a big deal for most businesses all over the world. In this paper I will answer four questions explaining how operating systems produce goods and services that customers receive when they visit many businesses. The four questions that are asked in the activity on page 394 of the text book are as follows in the text. Choose three companies and observe how employees Do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. Think about the differences in the operations involved in the input, operations, and output stages of these companies. Try to identify the nature of their operating systems. Are employees organized in different ways? If so, why? If possible, talk to the managers and employees in these operations to further your analysis. What are the main kinds of OMM costs companies have? How does this affect their OMM operations? How do companies design their operating systems to give them a competitive advantage? (Operations and Material Management, chapter 12, 2011) Three Companies For the first question I have chosen three companies McDonald’s, UPS, and Wal-Mart. McDonald’s is a very strict and structured company when it comes to employees...
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...Developing Good Business Sense Week 8 Michele DeLapp 7/7/13 CERTIFICATE OF ORIGINALITY I certify that the attached paper is my original work. I am familiar with and acknowledge my responsibilities, which are part of the University of Phoenix Student Code of Academic Integrity. I affirm that any section of the paper which has been submitted previously is attributed and cited as such, and that this paper has not been submitted by anyone else. I have identified the sources of all information whether quoted verbatim or paraphrased, all images, and all quotations with citations and reference listings. Along with citations and reference listings, I have used quotation marks to identify quotations of fewer than 40 words and have used block indentation for quotations of 40 or more words. Nothing in this assignment violates copyright, trademark, or other intellectual property laws. I further agree that my name typed on the line below is intended to have, and shall have, the same validity as my handwritten signature. Michele DeLapp Developing Good Business Sense Week 8 The three restaurants I chose were McDonalds, Burger King and Phil’s Grill. All three are hamburger chains. All have customer service policies that include the customer come first and to make sure that the customer receives the best service always. Phil’s Grill is a local chain in New Orleans that has excelled at customer service and great food. Their employees create an environment of family friendly service and...
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...Developing Good Business Sense BUS/210 March 10, 2013 Developing Good Business Sense In today's business world there are thousands of companies in operation; some similar and some different in how their input, operations, and output stages are executed on a daily basis. Below is a breakdown of how three businesses, Macy's, McDonald's, and Microsoft, differ in the aforementioned operations and material management, also known as OMM, process. Although these three companies conduct business around three different services and products, their business principles and operating systems are quite similar. They have also fine tuned their OMM processes to be effective and profitable companies. Macy's main objective as a retailer, with a mass production operating system, is to provide a quality and valuable product and service at an affordable price. They specialize in the sale of brand name clothing and furniture from external suppliers in a department store setting. Macy's also relies on computer systems to track available stock, employee sales, and company performance. In order for them to operate their stores effectively they hire competent and personable employees who uphold the philosophy of cleanliness, neatness, professionalism. Macy's employees range from stockers and janitors to managers and salesmen, all of which are a key component to daily operations. Similar to Macy's, McDonald's uses a mass production operating system to provide a dining experience that will...
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...Developing Good Business Sense Developing Good Business Sense The three companies that I chose for this project were Barnes and Noble, the United States Postal Service and Wal-Mart. I observed how the employees of each business do their duties and will discuss the main kinds of OMM costs that companies have and how this affects their operations. Most of the time consumers do not know the process that the products they purchase go through to get to the store or restaurant. They simply walk into an establishment and expect everything to be there waiting for them. Each company uses different operating systems although some companies are similar to other successful businesses. Each business that I observed tries to satisfy the customer with a different service or product. Regardless of how the company is run by the management the mail goal is to satisfy the customer and to make the company profitable. The primary goal of the operations manager of every company is to create happy, loyal customers. By effectively analyzing and managing their business operations they create the products with the features desired by the customers. This can not be done without research. Barnes & Noble is a chain of bookstores that carries thousands of titles. Some old and all the new. It is vital to their business that Barnes & Noble stay up with the current books and stock their shelves accordingly. In order to do this they must have constant research on the latest...
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...Developing Good Business Sense Jenny Richardson BUS/210 March 16, 2014 Karen M. Wilson Developing Good Business Sense In this week’s assignment, I looked at three different businesses but three of the same field. McDonalds, Sonic Drive-in, and Kentucky Fried Chicken were the three restaurants I chose to investigate for this assignment. These restaurants run on the same basis of fast and friendly service. All three are highly successful franchise businesses and very well recognized in the fast food industry. McDonald’s primary products are hamburgers and french fries, but over the years they have branched out to many different types of sandwiches to keep customers interested and coming back for more. They offer an array of breakfast items as well. Sonic Drive-in restaurant takes us back to the carhop days of the past and brings a bit of a nostalgic feel to dining in your car. They have a large menu based on items once served at the drive-in restaurants and encourage their customers to customize their orders. They advertise over 350,000 drink combinations available. Kentucky Fried Chicken was established years ago by a man known as Colonel Sanders who had a way with making fried chicken and was famous for it to say the least. Over the years the company has added many different items to the menu but has never changed the “original recipe” which made the company famous and what it is today. All three of these restaurants run...
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...Developing Good Business Sense XXXXX BUS 210 XXXXX XXXXXXX Developing Good Business Sense For this assignment I chose three different fast food restaurants; The Dog House, Gene and Jude’s Hot Dogs and Wiener’s Circle. All three are fast food restaurants in three different Chicagoland areas. Their main specialty is the Chicago style hot dog. All three serve a great hot dog yet the businesses are very different. 1. The employees do their tasks in a similar way. Each place has an order taker that provides customer service. At the Dog House you are greeted by a very polite cashier, you place your order with her, take your ticket number and wait for your food. The kitchen staff makes your food and then another employee barks out your order number. Self serve on the beverages while you wait for your food. At Gene and Jude’s Hot Dogs you stand in a very long line and are greeted by an employee who you place your order with. Then you move along in what seems like a cafeteria line while they make your food in plain sight. Everyone behind the counter is working quickly to fill the orders made. You feel like cattle just moving along and quickly receive your food with a heart-felt thank you. At Weiner’s Circle there is also a long line and you place your order with the cashier. Here the cashier has a major attitude on purpose. The attitude of the staff is the shtick of the place as well as the food. Kitchen staff, in a kitchen that is visible, prepares...
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...Developing Good Business Sense John Peeler Foundation of Business September 23, 2012 Shondria Woods Introduction In this paper I will be discussing the business sense of three separate companies. I will speak about their employee's, operations systems, how the employee's are organized, the main cost that a companies OMM will have, and how a company operations system is designed to give them a advantage. Kangaroo Express Kangaroo Express is a company I currently work for. After observing the way my fellow employees do their job I discovered that they are always cleaning, front facing, interacting with customers, trying to up sale all the sales in the store, and doing their best with customer service. The nature of the operation systems in this company is a flexible operation system. This company has both mass marketed products and products exclusive only to the Kangaroo brand. The employee's are organized with a leader on every shift. Every store in a district has a show store that is also the training store. Each employee at this store is a shift leader that can go into any other store and perform the best in the companies standards. Each employee can also manage the store if something should happen to the management. The OMM cost will be in the copyright protection of the product. The making, packaging, and shipping of all the products in Kangaroo Express are done by other companies. The...
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