...occur in a workplace, make communication important. I will explain some things about effective business communication require effective practice. There are five factors relate to effective business communication closely. They are communication theory, business writing styles, team building and interpersonal communication, negotiation and persuasion techniques, and intercultural communication. Generally, communication theories can teach people many skills to accomplish a successful business communication. Also, the ability to generate clear, vigorous and concise written materials are critical for people to be successful in business world. So writing process and writing styles play important roles in effective business communication. The best way for business organization to survive and grow in surroundings of intense competition and pressure on resources is building team for sharing information. Because organizations are consisted of interdependent relationships, interpersonal communication has useful functions to manage organizations. Negotiating and persuasion skills are extremely important in business as they can be applied in a wide range of personal and workplace situations to help a person and other parties agree on the best outcomes. With the economic and trade increasingly globalized, a good understanding of intercultural communication can contribute to support effective business. Communication Theory Communication theory is a basis for...
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...Four Ps of Writing The Four Ps of Writing focus on the writing process and the assignment. PURPOSE Why are you writing? Are you writing to inform? Persuade? Are you writing in a combination of modes? Remember, a mode of writing is how you present your information. Some strategies to help with the purpose of a writing assignment are called Rhetorical Strategies: Description Expression of what the five senses experience Sensory stimulation Vivid language Narration Telling a single story or several related stories Beginning, middle, end Exemplification Illustration with examples Specific examples Division-Classification Logical ordering of a complex situation Division ( single unit or concept, breaking the unit into parts and analyzing the parts and the whole Classification ( put two or more related items together and categorize them according to type or kind Process-Analysis Technique that explains the steps or sequence in doing something Satisfies our need to learn as well as our curiosity of how it works Comparison-Contrast Analyze similarities and differences Helps to make choices Cause-Effect Casual analysis Choice and consequence Why does one thing cause something else to happen? Definition ...
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...day. Opportunistic Listening Look for Main and Supporting Points Sometimes it is appropriate to ask politely for the speaker’s thesis. E.g. “I’m trying to pull together what you’ve been telling me about the problems you’ve been, having meeting your quotas. Could you summarize for me?” At other times, however, it isn’t appropriate to ask the speaker outright. “Over all, then, would you say your division is losing its market share?” Take Notes You are unlikely to remember every deadline, every comment or even every topic in a meeting or conversation unless you jot it down. You don’t have to scribble every word in every setting, but when the topic is important, put it in writing. Repeat what you heard When it is not possible to take notes, repetition works well in these cases. Go over the important parts of the message as soon as possible. Re-state it aloud, to a co-worker or a...
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...Team Communication Skillset #1 – Presenting and Persuading Team communication is essential in business and everyday life. Employers place a heavy importance on communication skills for effective job placement, performance, career advancement, and organizational success. Communication skills are one of the most required skills during the hiring process. However, people are not born with great communication skills. Although personal traits can improve communication skills such as the ability to read, write, and speak, they still need to be learned and improved. Understanding the process of communication is important for team communication. The process of communication begins with the sender who as an idea. The idea can be influenced by mood, frame of reference, background, culture, and physical makeup, as well as the context of the situation. Once the idea is formed, the sender encodes the idea in a message. When encoding the message, the encoder must be aware of the target audiences’ culture, background, and attitudes. After the idea is encoded in a message, it is travels over a channel such as computer, phone, spoken words, letters, fax, and so on. For example, when companies send brochures to your mail, they are delivering a message to you. When the receiver receives the message, he or she decodes it. Lastly, feedback is generated by the receiver and sent back to the user through a channel. When communicating in a team, there can be many barriers to communication. For example...
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...Harnessing the Science of Persuasion by Robert B. Cialdini Reprint r0109d October 2001 HBR Case Study Off with His Head? David Champion r0109a HBR at Large The Leadership Lessons of Mount Everest Michael Useem r0109b Different Voice Genius at Work: A Conversation with Mark Morris Harnessing the Science of Persuasion Robert B. Cialdini r0109c r0109d Torment Your Customers (They’ll Love It) Stephen Brown r0109e r0109f r0109g r0109h Radical Change, the Quiet Way Debra E. Meyerson Your Next IT Strategy John Hagel III and John Seely Brown HBR Interview Bernard Arnault of LVMH: The Perfect Paradox of Star Brands Suzy Wetlaufer Best Practice Speeding Up Team Learning Amy Edmondson, Richard Bohmer, and Gary Pisano r0109j Tool Kit Boost Your Marketing ROI with Experimental Design Eric Almquist and Gordon Wyner r0109k Harnessing the Science of Persuasion A by Robert B. Cialdini lucky few have it; most of us do not. A handful of gifted “naturals” simply know how to capture an audience, sway the undecided, and convert the opposition. Watching these masters of persuasion work their magic is at once impressive and frustrating. What’s impressive is not just the easy way they use charisma and eloquence to convince others to do as they ask. It’s also how eager those others are to do what’s requested of them, as if the persuasion itself were a favor they couldn’t wait to repay. The frustrating part of the experience is that...
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...| | | |[pic] |Business Communication – SAMPLE | | |B01.2105. | | | | | | | | |Course Site found at http://sternclasses.nyu.edu | Course Overview Effective Communication is a vital component to so many aspects of business life. From investment banking to marketing, from entrepreneurship to corporate planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final...
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...Personal Competencies Paper The results of my personal competencies activity is that I possess qualities such as leading, writing, innovating, networking, persuading, and cooperating. In critical thinking, it is important to remember how basic concepts like talking and writing are perhaps the two most important ways individuals prove or disapprove claims. (Moore, Parker, 2009 Pg. 114) Good or bad I have always taken away a lesson learned by someone else as a positive experience. In a team setting, it is so important to understand how important motivation is because it is the best way to get the job done by utilizing everyone’s full potential. This is an important factor I will carry with me in future work settings. Writing is another competency important to possess because it gives one the ability to send everyone a clear message that is logically sound by containing a clear premise. Employees appreciate information that is straight forward and less complicated because it is understood easier and is visually less stressful to the reader. By being aware of the verbal messages I am sending fellow employees in the future, I will prepare myself for writing non-verbal messages as well. Innovation is a competency that keeps things exciting in the work place by using new and inventive ways to get the job done. One way to be innovative is to think outside the box instead of being completely traditional and boring. Making activities interesting for employees makes...
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...Interpersonal Skills For Leaders Interpersonal skills, also known as communication skills, are the skills we use to communicate and deal with others through speaking, writing, and body language. An effective and successful leader has to master and refine their interpersonal abilities in order to thrive, motivate others, and build solid working relationships. These abilities are sometimes intrinsic and often directly coincide with the leaders personality and character. Although it is difficult to change a person’s personality and character, this section will explain how a person can maximize their interpersonal skillset to achieve success as a leader. High impact interpersonal skills such as, persuasion, cross-cultural communication and non-verbal communication will be addressed in this section of the handbook. The lack of interpersonal skills is the number one reason that executives in new positions don’t meet performance expectations, according to research from the Institute for Executive Development. “Underperformance is about the lack of interpersonal and leadership skills, such as the ability to build relationships, collaborate, and influence,” states the report. Persuasion * Credibility is an important aspect of persuasion through interpersonal communication. Being knowledgeable and intelligent in the subject matter being delivered will make you be perceived as credible and will contribute vastly to your ability to effectively lead. * Gear...
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...public information and persuasion programs of World War II. Since that time, numerous social scientists have investigated the ways in which one individual can influence another’s attitudes and actions. As analyzed in the video, there are six factors or shortcuts that influence us to say YES to the request of others. These six basic tendencies of human behavior come into play in generating a positive response. Understanding and employing them in an ethical manner, can significantly improve our chances that someone will be persuaded by our request. These factors are: • Reciprocation: People are driven to repay debts. If for example your new colleague pays you lunch for the first time, you’ll probably fell you own him a favor. Therefore; you are more likely to say YES to his requests. With that said, if you want to succeed in this case, give something away to create a feeling of indebtedness. Then ask for what you want. • Scarcity: Occurs when items and opportunities become more desirable to us as they become less available. When persuading others using the Scarcity principle, is necessary to point out what is unique about your proposition, its benefits, and what they stand to lose if in case of rejection. • Authority: This principle states the idea that people will follow the lead of credible knowledge of experts. The mere symbols of authority (titles, clothing, and trappings) are often enough to gain instant compliance. However, for added persuasion, establish genuine credibility...
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...novels, country music, even something you see every day like newspaper articles or Facebook posts. If you reflect on this genre, you will realize that there are actually attributes you do not explicitly acknowledge that actually help define the genre a written, spoken, or visual text belongs to. These special attributes are what composers of these genres rely upon unconsciously to create new works that communicate their ideas. All of these authors have mastered the utilization of these basic techniques through reading and analyzing accomplished articles or pieces in the particular genre they wish to compose in, and this chapter will guide your writing process to use these conventions in your own writing. Frameworks - Templates The fundamentals of genres are so common...
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...received a letter asking you to provide information that would support their retaining your services rather than hiring employees for the same purposes. Assume that this letter may have gone out to other local firms as well. Working as a team, you will do the following two things: (a) After discussing and choosing a small business with your team, you will prepare a letter (in effect, an informal proposal) in response, offering your services to the clinic. (b) Follow up with an oral presentation before the administration of the clinic to discuss and further sell your services to them. On the date scheduled for the final presentation, each student will be responsible for evaluating one team, as assigned by the instructor, on their written and oral presentation. To help you prepare, a copy of the student team evaluation form has been provided. Additionally, students will evaluate the contribution of their fellow team members and themselves in developing the presentation. Evaluations will be taken into consideration in determining grades for the project. In preparing your written presentations, consider the following: • What business services will you choose to provide to the clinic? Billing, secretarial, computer, health, landscaping? • Who will present the letter to the clinic administrators? Who will give the oral presentation–one person? The entire team? (Class will play the role of administration.) • Who is your audience? How will...
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...different from my prior English class, English 114. As I began to learn about the course and its structure, it did become clear that both English classes would not be too distinct from one another. For instance, this course would also revolve around your own topic of choice, in which throughout the semester your writing would be based on that topic. I personally like this structure of the class, since I am able to grow as a writer, reader, and critical thinker while studying and researching a topic that interests me. My understanding of writing at the beginning of this course, I believed that the only way that I was going to improve would be through...
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...Shakespeare is known for mastery of the literary arts. From his phenomenal acts in Romeo and Juliet to the tales of The Tempest, he has put pen to paper and conjured up many of the world's most renowned plays. His work in Macbeth, however, sets it apart from the rest. The way Shakespeare uses persuasion in this work, particularly in Act 1 Scene 7, demonstrates the author’s knowledge of the English language. Although Macbeth is the man of the house, his wife is still able to persuade him into going through with killing Duncan. In this scene, we see a conversation between Macbeth and his wife over whether or not MAcbeth should go through with killing Duncan to gain the crown and the title of king. While Macbeth is still hesitant about the whole dilema, Macbeth’s wife is eager for him...
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...Rhetorical Analysis No matter what fields you are in, we as academic writers will be familiar with rhetorical choices. Rhetorical choices play an important role in writing. They’re the “key ingredients” in a paper in order to capture readers’ attention and achieve writers’ purposes. When I was in Human Resource Organization Behaviors 101 class, professor Thomas Shirley assigned an ethics case for each group. I joined a group of five people and we got together for several group meetings. Finally, I was assigned to compose the “Ethical Analysis” section. Toward to the paper deadline, we produced the paper called “Starbucks: Friend or Foe.” The purpose of the assignment was to argue that whether the company’s decision was ethical when Starbucks fired employees for supporting unions and applied the four-component model of ethical decision making to this case. Discourse community is an essential factor when composing a paper. According to “Students Writing Handbook”, discourse community is a unique communication tool which people use to communicate with their readers within their fields (30). Since the paper was written for a required upper division major core course, the discourse community is all business majors. The genre was a general business paper with three sections: case summary, ethical analysis, and recommendations. We are college students are trained to become more professional in our careers. As a result, my group paper’s intended audiences were only Professor Thomas Shirley...
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...BCOM/275 DQ’s Week 1 Q1. What are some ways in which receivers of messages provide feedback when listening to or reading a message? What effect does this have on the message? Provide examples. A1. I believe there are several answers to this question, depending on how the message is being delivered. Messages delivered either in writing or verbally tend to be completely different, and have their own set of problems and advantages. When delivering the message in writing, there is little immediate feedback to be received. I typically use four modes of written messaging, (1) Email, (2) Instant Messaging, (3) Technical Writings, and (4) Blogging. When doing any of the four, I find it critical to know my audience. Depending on the audience, my delivery will often change to better suit the recipient, especially in my emails and technical writings. For example, I know my audience when I write technically, and because I know who will receive the message, I tend to cater the message towards mechanics and inspectors. If a member of management were to read the same text, their lack of subject knowledge would drive them to ask for clarification. When sending emails and instant messages, I typically know the recipient and tend to tailor the message based on that association. It can be tricky to send instant messages though, even to people I have known for a long time. Since I am unable to use voice fluctuation and facial expression to show excitement, sarcasm, or any other emotion...
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