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C&C Grocery Store

In:

Submitted By elshortyloco
Words 592
Pages 3
Luis Antonio Olivares
Business 418 Organizational Design and Change
Case 2: C&C Grocery Stores, Inc.

C&C Grocery Stores began losing market share to large company’s like Wal-Mart, Target, and Costco because they were unable to compete on prices with these large companies. They had considered ways to use advance information technology to improve service and customer satisfaction. The Improved service and customer satisfaction would distinguish C&C from large discounters and allow them to compete against them. Another problem C&C had is that the company set a standard layout for all new branches. This hierarchical layout essentially made it easier for the branches to lose Doug Cummins’s informal style and “serve the customer” attitude.

The current structure created a couple of problems for C&C Grocery Stores. One of the biggest problems I noticed is that there was no support or cohesion within the managers and district supervisors. Each department manager seemed to be fighting for territory against the other department managers within the store. Almost like gangsters fighting for the same neighborhood. Instead they should have more horizontal communication to help one another. After all, they do work for the same company. The store managers were hungry to learn and improve their management skills, but they had nobody to train them. The district store supervisor, who should have been mentoring the store manager, only inspected for cleanliness. There really wasn’t any way that the store manager could improve the way the store was being managed. On top of that, the store manager was restricted to operational activities and learned little about merchandizing, meat, and produce. It is really important for a manager to have knowledge in the departments and managerial skills to be able to make decisions that respond to the customers in their

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