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Car Marketing in Europe

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Final Integrative Project

Marketing Plan

Energizer Motors Inc

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Grace, Space, Pace

Prepared by: Safder Chandorewala (SC12823)

EXECUTIVE SUMMARY

Presenting a marketing plan for a car manufacturing company named Energizer Motors Inc. (imaginary company) in Europe. The reason for choosing Europe is that it is extremely saturated market for car marketing and gives chance to work in details about the key concepts and techniques of car marketing in a challenging market scenario.

Energizer Motors Inc is established in year 2011. The prime focus of EM Inc is to cater the European car market in small and mid size car segment in the first two years and thereafter growing to wider segment of large and luxury car market.

EM Inc. is targeting to strengthen its position in the automobile industry by product differentiation strategy, effective utilization of emerging technologies to attract the customers by adding additional facilities to its cars in City, Medium, Large and Luxury segments. EM inc is positioning itself as a pioneer of fuel efficient diesel engines, further it is looking forward to rapidly gain popularity in the niche market of luxury (premium) cars.

The vision of our company is to be ranked amongst top three automobile companies in Europe. Our mission is to capture 1/3rd of European Car Market by 2025.

CONTENTS

Executive Summary

Contents

Company Profile

Marketing Strategy

Key competitive Scenario

Product promotion strategy

Customer relationship management

SWAT Analysis

Conclusion

COMPANY PROFILE

Energizer Motors Inc was established in year 2011, the company entered the European car market starting from cars in small and medium segment with its Extrum and Astron VT models respectively. The choice of entering into small and medium car segment in the starting years was backed by companies thought process of catering the needs of customers into these segments. These cars were targeted to age groups 25-40 years (Extrum) and 41-55 years (Astron VT). The company has focused on these markets to strategically start from these high demand markets to help it getting established into basic car market and to earn customers trust and faith as a car manufacturer with clear focus on Comfort, Style, Safety, Green and High-Tech features.

The company has expanded its penetration into European car market further into Large and Luxury car segments by launching new cars XcoreXL for target age group of 25-40 years and Xpremium for 40-55 years age group respectively. The company is currently offering 4 cars with following features based in Comfort, Style, Safety, Green and High-Tech features.

|Features |City |Meduim |Large |Luxury |
| |Extrum |AstronVT |XcoreXL |XPremium |
| |Age -25-40 |Age- 40-55 |Age-25-40 |Age- 40-55 |
|Navigation System |Yes |Yes |Yes |Yes |
|Xenon Headlights | | |Yes |Yes |
|Alloy Wheels |Yes |Yes |Yes |Yes |
|Anti-Theft System | |Yes |Yes |Yes |
|Tow Bar | | |Yes | |
|Cruise Control/Speed Limiter | |Yes | |Yes |
|Automatic Transmission | | |Yes |Yes |
|Keyless Entry | |Yes |Yes |Yes |
|Sensors/Park Assist |Yes |Yes |Yes |Yes |
|Rain Sensor/Auto Lights | | |Yes |Yes |
|Lane Assist | | | |Yes |
|Electronic Stability Control |Yes |Yes |Yes |Yes |
|Panoramic/Glass Sunroof | |Yes |Yes |Yes |
|Heated Front Seats | |Yes |Yes |Yes |
|Full Size Spare Wheel | | |Yes |Yes |
|Folding/Dimming Ext Mirrors |Yes |Yes |Yes |Yes |
|Leather Upholstery/Finish | |Yes |Yes |Yes |
|Privacy Glass/Sun Protect |Yes |Yes |Yes |Yes |
|Controlled Air Conditioning | |Yes |Yes |Yes |
|Hi-Fi System/MP3 |Yes |Yes |Yes |Yes |
|Built-In Bluetooth/USB |Yes |Yes |Yes |Yes |
|Rear Seat Entertainment | | |Yes |Yes |
|Metallic Paint |Yes |Yes |Yes |Yes |
|Tyre Pressure Monitoring | | | |Yes |
|Rear Camera | | | |Yes |
|Driver Assist Safety Pack | | |Yes |Yes |
|Winter Pack |Yes |Yes |Yes |Yes |
|Luxury Styling Pack | | |Yes |Yes |

Currently EM is having a market share of 1.93%, 2.12%, 1.96% and 0.39% in the City, Medium. Large and Luxury segment respectively out of 36.10%, 40.0%, 19.10% and 4.80% overall market share of these segments respectively.

MARKETING STRATEGY

Energizer Motors Inc. is committed to delivering value to customers. The uniqueness of the value to the customers is differentiated with the extent of “Trust” that is built up right from the beginning and continues for the forthcoming decades as a treasure to both the organization and the customers.

Segmentation, Targeting and Market Positioning of Energizer Motors Inc.

Segmentation:

Usually, families seeking a car in Europe look for carrying capacity, fuel economy, safety features and accessibility. Young singles look for a car that is affordable, stylish, maneuverable and low in service costs.

Energizer motors inc. has strategically captured various market segments in order to cover the diversified European car market right from its inception, starting with city model and coming up with different variants.

Targeting:

Energizer motors inc. has targeted variety of customers ranging from 18 to 55 years of age with a whole lot of ranges incorporating city model, (Extrum), a medium sized sedan, (Astron VT), Large car (Sports utility vehicle), Xcore and premium segment car incorporating all the luxury add ons XPremium and is going to launch another luxury car Xtasy during current year.

Positioning:

After establishing its position as a key car producer in European car market in City and Medium car segment, Energizer motors Inc. has further positioned itself as a brand synonymous with style, comfort and high-tech, foraying into large car segment. It has further entered into the niche market of Premium luxury car since 2015 and increased the market share from 0.39 to 1.8% in the forthcoming years.

Currently, EM is operating with a strong presence in all the segments i.e. CITY, MEDIUM, LARGE & LUXURY.

Launch of city (Extrum) model for the 25-40 age bracket is due to the large market-size of 10% in that segment and overall a good sentiment in the European market for the city model. This was coupled with the associated price range and the likeability of this model by the working young adults as per market perception.

The positioning is based on style, comfort and hi-tech and the product is a more-frills car as compared to others in the same range. The purpose is to fill the void existing between city and medium size cars.

Medium (Astron VT) was launched for the target segment with the age group between 40-55. The intention here is again to fill the void between the medium and large by providing more premium features.

The larger car XcoreXL is launched after for the age group between 25-40. The company is coming with another model in luxury segment with SUV concept X-Premium. The higher growth expectation in luxury segment along with higher profitability in this segment is also backing the decision of the company to launch a new car in this segment.

EXPANSION STRATEGY

Taking into account the growth forecast in luxury segment as well as the gross profit margin is also in the range of 30-35%. As per future analysis in Europe the luxury car market is expected to increase further, and due to its highest contribution in profits we have decided to go for launching another Luxury model (Xtasy) in the target age group of 40-55 years of age in coming 2 years.

BUSINESS STRATEGY

We continue to focus on Medium & Luxury car segment, while offering products in most segments of the European passenger car market. We aim to achieve our principal objectives by pursuing the following business strategies:

Growth and enhance product range:

We intend to utilize EM’s expertise in small car technology to produce new variants of our existing models and to upgrade our products with contemporary technology and features.

Making arrangements for financing options:

We continue to seek opportunities to expand the size of the European car market by providing third party financing options. In this regard, we have recently entered into an agreement with regional banks.

Continue to offer superior products at competitive product value:

Cost competitiveness will be our central strategy to expand the size of the market by offering competitively priced and high quality products.

The components of this strategy are:

➢ Higher levels of localization ➢ Establishing new safety and product reliability standards ➢ Achieve further cost reduction through higher productivity ➢ Continuous improvement in product quality ➢ Customized options in luxury segments

Lower cost of ownership:

Through our business strategies, we seek to reduce the consumer’s cost of ownership of our cars, which comprises of the cost of purchase, higher fuel efficiency and low maintenance cost (special 3 year warranty period) including spare parts and repairs, during the life of the vehicle, insurance and resale value.

Green Initiatives

• To strengthen our competitiveness in the European car industry, a recycling and reutilization project has been undertaken to ensure the channeling of large portion of production waste back into the process cycle

• Define vehicle pollutant emissions, based on a thorough analysis, with the aim of delivering a timely reduction of CO2 emissions below 75g/km by 2015 as per European norms, hence, contributing to improved air quality.

• Invest in developing fuel efficient and alternative/renewable fuel based car technologies like hybrid and solar power cars.

Research and Development (tapping the untapped potential)

EM has an aim to excel in making high performance cars in terms of fuel efficiency, greener fuels, lighter materials, style, safety and comfort.

With this aim in mind we have successfully completed the following R&D projects and are expecting some of the projects to get completed in 1-4 years:

|Completed Projects |City |Medium |Large |Luxury |
|Advanced Diesel Engine |Online | | | |
|Fuel Efficient Engine |Online |Online | | |
|Breath analyzer interlock | | | |Online |
|Low Emissions |Online | | | |
|30% Lighter Car | |Online |Online | |
|Accident prevention system |2 years |2 years | |Online |
|Energy recovery system | | | |2 years |
|Zero emission engine | |Online |2 years | |
|Anti-theft tracking | | | |Online |
|Smart noise insulation | | | |2 years |
|Frost free windows | | | |Online |
|Improved build quality |Online |Online |Online |Online |

We have successfully incorporated the newly developed technologies through the above R&D projects in our existing product line, delivering high end cars in each segment to increase customer satisfaction.
To further strengthen our position in market we are investing in following R&D projects which will further reiterate our focus on Comfort, Style, Safety, Green and High-Tech features to strengthen the core, formal and augmented value of our cars.
The expected time of

|Projects |City |Medium |Large |Luxury |
|Aerodynamic remodeling |1 year |1 year | | |
|Fuel saver start stop system | | | |2 years |
|Frost free windows | | |2 years | |
|Carbon Fiber bodywork | |2 years | | |
|‘Green’ painting process |2 years | | | |
|Light weight Ceramic bakes | | | |3 years |
|On board internet |2 years |2 years | |3 years |
|Alternative bio fuels |2 years | | | |
|Better electric car battery | |3 years |3 years | |
|Hybrid Engine Technology | |4 years | | |

Growth philosophy at Energizer Motors Inc.

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Putting the Customer First, to Make Better Cars:

EM Inc believes an attractive and appealing car is a car that is a joy to own, drive, and share good times in. It is exciting and fun for everyone.

For Energizer Motors to establish this solid foundation, it is important not only to strengthen technological development and productivity, but also to focus intently on the customer first. It has determined for making better cars through product-oriented management strengthened by market-oriented management.

Customer feedback is the key driver in all stages of EM’s value chain.

It is our emphasis on the customer First that will make it possible for us to create even more attractive and appealing cars.

KEY COMPETITIVE SCENARIO

The European Car market is very aggressive both in terms of quality deliverance and cost competitiveness.

Energizer Motors Inc., with its customer focused strategy has been able to continuously increase its market share in European car markets; however, it has been facing tough competition from its gigantic competitors VW group, PSA group and Renault group. The overall market share of these companies is 25.5%, 10.7% and 9.5%, whereas EM’s share is 6.4 %.

In order to increase the market share, Energizer Motors has heavily invested in the Research and Development primarily focusing on

• Lighter vehicle resulting in increased fuel efficiency. • Lower emissions to control the Carbon emission • Safer and comfortable driving • Hi-tech Systems • Improved body build of the car • Stylish car with value for money. • Improved customer service after sales

Energizer Motors inc. has come up with the pool of local suppliers in order to ensure quality supplies at highly competitive prices and continue its operations with improved performance and delivery. Also, with the differentiation strategy, Energizers Motors has further gained positive edge against its competitors by improved

• Employee wages (620 Pounds/week against Average 550 pounds/week)

This has increased the employee retention thereby improving the employee value proposition (EVP) and hence the productivity. Also, the probability of strike is negated which further improves the overall performance of the Plants.

• Training and development:

The employees have been sufficiently trained for the use of improved automation and incorporating new technologies and developments with a view to produce highly reliable cars, thereby reducing warranty and other claims.

• Additional production- New factory with experienced manpower

With a view to create higher demand of the medium sized and premium cars, Energizer Motors Inc. has planned to open new factory with the existing experienced manpower and blend of the new recruits. This will provide opportunities to the existing employees to grow in the organization and will help in creating new jobs.

PRODUCT PROMOTION STRATEGY

Online and Social Media

Over a third of EM’s impressions served over the past year were rich media display placements. EM’s online TV website moved its content under a new YouTube channel as well, branded as EM TV. Most of the videos ran under EM TV have also been featured on other channels as well, and they range from driving and racing footage, to product presentations and even EM enthusiasts segments. Our facebook fan page crossed 2.5 million likes last year.

Mobile

Seen as a direct connection to the customer, EM have developed specific applications for Apple products and recently, Android platform. These applications vary from video content, news, brand experiences and online magazines. The “Expression of Enthusiasm” app was one of the first EM apps to make it onto the iPhone platform and featured a 360 degree view of the New Xtasy performing a painting exercise in motion. EM is also developing an online racing game for android phones.

Magazine

Print magazines, while not as important as ten years ago, remain popular in marketing campaign. To promote the cars EM launched a series of spreads in January issues of Conde Nast titles such as Bon Appétit, GQ, Vanity Fair, W and Wired.EM’s print focus has been centered around its Sport scar Experience Driving School.

Sponsorships

❖ EURO Cup 2016 ❖ UEFA Champions League ❖ Youth Campaigns in European Colleges and universities

CUSTOMER RELATIONSHIP MANAGEMENT

EM AutoMotion

Peace of mind you can rely on:

At Energizer Motors, we believe that when you purchase a vehicle, you are not simply buying a car. Every Energizer Vehicle is manufactured with particular attention to detail, uncompromising care and an integrity you can trust.

With a choice of “AutoMotion Service Plan” and “AutoMotion Maintenance Plan”, you can rely on the fact that after driving off in your new car; it will be taken care of for years to come. That's peace of mind.

AutoMotion Service Plan

A 5-year/90,000 km AutoMotion Service Plan is available at a pre negotiated highly competitive price on all EM vehicles. The EM AutoMotion Service Plan does more than cover scheduled vehicle servicing - it helps you to maintain a competitive resale value. Further this plan is extendable up to 180,000km, at an additional cost.

AutoMotion Maintenance Plan

A 5-year/60,000 km AutoMotion Maintenance Plan is available at a pre negotiated highly competitive price on all EM vehicles. The Maintenance Plan not only covers servicing costs, but also wear and tear items such as wiper blades or brake discs that are not usually covered by service plans.

What's more, the AutoMotion Maintenance Plan also covers mechanical and electrical breakdowns should they occur within the duration of the plan, with an assurance that only genuine EM parts are fitted during the lifetime of the plan.

Maintain your car’s resale value

Every EM vehicle owner can be sure that the vehicle, whilst covered by the EM AutoMotion Service Plan or AutoMotion Maintenance Plan, will be maintained by qualified technical staff within the EM Dealers network. The customer will have a complete service history from our Dealer, which helps him to maintain its resale value.
SWAT ANALYSIS: EM Inc.

|STRENGTHS |WEAKNESS |
| | |
|Strong market presence in all segments |Comparatively Low market Share. |
|Product offer maximum features in each category – premium feel to the buyer|Small presence in Luxury segment |
|irrespective of segment | |
|Focus on R&D – 19 projects under development, another 15 online | |
|Sustained drive towards green cars | |
|Expertise in energy efficient diesel engines | |
|High skill level, well paid and highly motivated workforce – very low | |
|levels of strikes / absenteeism | |
|OPPORTUNITIES |THREATS |
| | |
|Emerging markets - nations coming out of socio economic crises |General slow growth projected for European markets in segments |
|High success ratio of past R&D projects provides larger platform for |other than Luxury |
|undertaking R&D projects relating to new technologies/developments. |Pace of growth of commercial market for new technologies like |
|Increasing tightness in environmental regulations for emissions – being the|hybrid, electric cars may not be commensurate with the investments |
|leading investing company in Green technologies, will put EM far ahead of |company has made for these developments |
|competitors. |Macro economic uncertainties in the European region may impact |
|With the market growth, demand for skilled manpower will be high and |overall growth of the European car market. |
|availability low – having motivated and skilled workforce will lead to low | |
|attrition and enable utilization of own skilled workforce to train new | |
|workforce | |
|Higher liquidity and cash reserves – ready for expansion/ acquisition of | |
|companies to gain market share | |

CONCLUSION

Energizer Motors Inc. is having a clear focus on various aspects necessary for developing a successful marketing plan for its cars in a very competitive and challenging market place, it is having a clear understanding of its strengths, weakness, opportunities and threats and has tailored precisely its marketing plan by analyzing the key competitive scenario, marketing strategy including branding, positioning, marketing mix, customer relationship management and intergration. The plan shows in details the strategies undertaken by EM to establish in European car market.

Europe being the most challenging market and can be viewed as saturated market thus presents an opportunity to learn and execute from a challenging market place, it also gives opportunity to analyze huge no. of data available to develop an extensive marketing plan for Car market.

REFERENCES

http://www.statista.com/statistics/263421/market-share-of-selected-car-maunfacturers-in-europe/.

http://www.theicct.org/sites/default/files/publications/Pocketbook_LowRes_withNotes-1.pdf

http://www.acea.be/uploads/publications/ACEA_POCKET_GUIDE_2012_UPDATED.pdf

http://focus2move.com/europe-best-selling-vehicle/

http://www.wsj.com/articles/europes-budget-car-brands-keep-gaining-share-1423530772

http://www.best-selling-cars.com/europe/2015-q1-europe-best-selling-car-manufacturers-brands-and-models/

http://focus2move.com/best-selling-car-in-france/

http://focus2move.com/danish-auto-market-at-the-fastest-first-half-ever/

http://focus2move.com/greek-vehicle-market/

http://www.bloomberg.com/news/articles/2015-02-25/hyper-luxury-cars-are-now-selling-faster-than-normal-ones

http://www.slideshare.net/RUPERTENGEL/luxury-carmarket2014

https://en.wikipedia.org/wiki/Euro_Car_Segment

https://books.google.co.in/books?id=lJShgO7YbkkC&pg=PA637&lpg=PA637&dq=small+and+medium+car+market+europe&source=bl&ots=5zQVRCH_rS&sig=jsy2m4o9n3sC2olGDwQDF_moih0&hl=en&sa=X&ved=0CCoQ6AEwAzgKahUKEwjhgpzY6JvHAhUEGo4KHQg6C7Y#v=onepage&q=small%20and%20medium%20car%20market%20europe&f=false

http://www.slideshare.net/autobei/european-car-market-analysis

http://www.autocarpro.in/analysis-sales/european-car-sales-58-percent-half-2014-6024

http://www.superstreetonline.com/european-car-magazine/

http://www.carmagazine.co.uk/

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