...Store Manager Incentive Design and Retail Performance: An Exploratory Investigation Headnote Store managers perform multiple tasks within a store, and the way in which they are evaluated and rewarded for these tasks affects their behavior. Using empirical data from multiple stores of a consumer electronics retailer, Tweeter Home Entertainment Group, we highlight the extent to which store manager incentive design impacts store manager behavior and, consequently, retail performance. More specifically, we describe the shift in store manager behavior resulting from a change in incentives, which, in part, altered the importance of sales relative to inventory shrinkage in the store manager compensation plan. Store managers, following this change, directed less attention to the prevention of inventory shrinkage and more toward sales-generating activities and made different process choices within the store. We observed increases in the level of inventory shrinkage and sales within these stores. Controlling for alternative drivers of sales and inventory shrinkage, we find this change in incentive design to be associated with a profit improvement of 4.2% of sales. This work indicates that altering how store managers are compensated impacts retail performance. Moreover, our findings underscore the importance of balancing the rewardsgiven for different types of activities in contexts where agents face multiple competing tasks. Key words: incentives; multitasking agent; retailoperations;...
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...limited by democracy in an important way. As a matter of fact, the world has come a long way. Considering the case of 1984, we are able to appreciate the struggle that has been done in different countries across the world. Democracy is essential in regulating government actions. Democracy is applied in making decisions concerning politics, economy and social issues. In democratic societies, people are allowed to join civil groups that advocate for human rights and equality. The citizens are supposed to have their views put into consideration before major political decisions are made. Managing democratic governments is not easy, patience is important because everybody want to be heard. In the recent past, we have seen a wave of unrest in Arab countries such as Libya and Egypt. This means that people are tired of the old way of doing governing countries like in the case of 1984. Winston experiences difficult time in dealing with government that exercises total control. Although he is not happy with the government, he has no choice. This form of government exercises total authority over her citizens. This is evident when the author says, “Party’s parading of political enemies through public squares is a demonstration of psychological manipulation” (Orwell 25). This shows the mindset of people who are supposed to act the way government demands. In today’s world the case is different. Democracy has taken over in many countries. Countries that have enjoyed political stability can...
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...FINAL REPORT Organizations utilization advertising exploration overviews to earn numerous sorts of data from customers and business clients. Organizations assemble some of this data preceding presenting items, yet they obtain the lion's share of client information after they have presented items. Whatever the case, client criticism is critical for various reasons Significance: The customer feedback plays a very significant role in finding the interest and the taste of the customer. The company’s uses a variety of ways to get feedback from the customers like in-person research, focus group and customer phone survey to determine the product feature. Without the feedback the companies cannot make the improvement in their product. Identification: Client feedback likewise permits organizations to better see how clients rate and utilize their items versus aggressive items. It is essential in figuring out where an organization's items and administrations exceed expectations or miss the mark contrasted with options available. Case in point, clients may like the execution of one organization's spigots however overwhelmingly support a contender's fixtures on the grounds that for their style. The input would recommend that the first organization ought to add some up-to-date spigots to its product offering. Function Customer feedback impact the evaluation how employees treats customers. The feedback given by the client reflect how the company employees treat the customers. The surveys...
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...Anyone can be a cyber-bully. Cyber bullying can, however, be even more vicious than you think it seems. C. Audience 1) My primary audience will be parents of young adults or teenagers whom as reported seem to spend most of their time using social media and networking sites. 2) My secondary audience is to business professionals whom allow or disallow social networking within their business and staff. 3) My audience will definitely agree with my stance as this is becoming a huge issue amongst personal privacy and use of social media to interact with one another. III. Evidence A. Research collected so far I have found many articles, ads, or websites that discuss the effects of social media on today’s society. Numerous studies have...
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...BSBFIMA501A MANAGE BUDGET AND FINANCIAL PLANS CASE STUDY ASSIGNMENT I have been appointed as Manager of city restaurant named “CAFÉ ITALIA” locate at 56- university Carlton Melbourne Vic 3053 postal code . The restaurant is quite famous among locals for his good Food quality and services. It’s a 3 quarter portion restaurant including a Bar as well. Its cuisine follows the tradition Italian style method and fresh pastas recipes. The reason I got appointed is because the performance of last manager was not really satisfactory due to which the business has been facing downturns and not be able to do good profit. 1. The revenue hits 15000AUD$ per 6 month and expenses have got increased over the last few month including the property rental business increased 2% last year and the change in legislation and GOOD AND SERVICE ACT 1999 rapidly increased the tax rate per year for business as well. Some of staff member particularly waiter staff are not well trained by the management due to lack of training skills as a result, customers specially get unhappy with service which is doubting them to come again, lightning can be considered as one of the factor which is harming business due to Less lights in main hall which has been unsuccessful in getting customer’s attention,Furtinure setting need to be done as well as the place looks quite congested which makes it harder for floor staff to move around the tables as a consequence it makes...
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...TALLMART- BUsiness cASE TALLMART- BUsiness cASE Accenture CASE STUDY Accenture CASE STUDY ISSUES/GAPS ISSUE/GAPS We found 4 major issues with respect to the strategy implemented by Tallmart. “ The goal as a company is to have customer service that is not just the best but legendary “ * Sam Walton,Founder of Walmart ISSUE/GAPS We found 4 major issues with respect to the strategy implemented by Tallmart. “ The goal as a company is to have customer service that is not just the best but legendary “ * Sam Walton,Founder of Walmart TALLMART- BUsiness cASE The case talks about the problems being faced by one of the largest non- food retailers in USA, Tallmart. Some of the major issues recognized by us are as follows: 1. No Test Marketing done As a part of the 2013/2020 strategy, Tallmart renovated the entire store design of all its 500 stores. This approach was not justifiable. The new model should have been implemented for around 10% of the stores. This would have enabled them to understand the consumer preferences in accepting the change. Also the revenue from the remaining 90% stores could have been retained. 2. Catalog printing The catalog’s for the clothing line of Tallmart has to be re- printed frequently. The average expense of catalog was $ 15887 per year(refer to cost benefit analysis sheet) As new trends in the clothing line, has to be showcased in the catalog this becomes a recurring expense, and could have been...
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...C H A P T E R A Further Look at Financial Statements o STUDY OBJECTIVES 2 T H E N AV I G AT O R I I I I Scan Study Objectives Read Feature Story Read Preview Read text and answer Before You Go On p. 58 p. 63 p. 69 p. 72 p. 75 Work Using the Decision Toolkit Review Summary of Study Objectives Work Demonstration Problem Answer Self-Study Questions Complete Assignments I I I I After studying this chapter, you should be able to: 1 meaning N Explain the principlesof generally accepted accounting and describe the I basic objective of financial reporting. F E AT U R E S T O R Y 2 qualitative N Discuss theinformation.characteristics of accounting 3 N Identify two constraints in accounting. 4 N Identify the sections of a classified balance sheet. 5 compute ratios N Identify andprofitability. for analyzing a company’s 6 N Explain the relationship between a retained earnings statement and a statement of JUST FOOLING AROUND? Few people could have predicted how dramatically the Internet would change the investment world. One of the most interesting results is how it has changed the way ordinary people invest their savings. More and more people are spurning investment professionals and instead are striking out on their own, making their own investment decisions. Two early pioneers in providing investment information to the masses were Tom and David Gardner, brothers who created an online investor bulletin board called the Motley Fool. The name comes...
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...The Internet Has Made the World Smaller To explain the statement: “The internet has made the world smaller”, the essay will study the positive and negative influences the Internet has on people, and humanity as a whole. Thirty years ago, one will not have even dreamt of getting a copy of a speech, aired by some prominent individual, say a presidential one. There was little hope of ever accessing that information; one couldn’t have even tried to get it. To get it, he/she had to access it physically from the owner and copy it. Nowadays, that information is only a click away. All that a person needs is to Google it or browse through some other search engine or a website (Raymer 2009, 456). A scientist can use the Internet to learn what others colleagues have discovered in the same field. Some years ago, the scientist had to wait until such information was published in some scientific journals. If the journal was published far away, he/she had to wait for many years before the same information was translated say from Russian to English. Today, the scientist will only need the Internet to read an online article, which may even mention some unpublished information in Russian. He/she can even go ahead to use the information provided to search for personal contacts of other scientist and email him/her on some issue. A friendly communication may continue and may even end up in research collaboration. It may later develop to visiting each other’s countries, homes, or Universities! (Raymer...
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...The Accuracy of Fingerprint Analysis Alejandro Ortiz III Strayer University English 215 Dr. Jeffrey Ebberson January 16, 2013 Abstract The main objective of this paper is to show how accurate fingerprint analysis really is. What are the standards that are being used? Have scientific studies been conducted to come up with a universal standard for every lab to use. Keywords: Introduction Best Buy is an electronics retailer based out of Richfield, Minnesota specializing in consumer electronics. The company’s products include in home-office equipment, entertainment software, appliances and mobile products as well as support for all their products. Best Buy has a global presence having operations in Europe, Mexico, China and Turkey (Datamonitor, 2011). The firm has successfully differentiated itself from other firms within this market by using a customer-centric approach having a focus on customer service. This approach has allowed Best Buy to take advantage of the high growth in China as well as sustain growth in the more mature markets in the United States and Europe (Datamonitor, 2011). How Best Buy differentiates itself Best Buy utilizes an overall customer-centric marketing approach using local demographics to tailor products and services. This creates customer loyalty and attracts more affluent customers that need advice as well as setup which cannot be offered by a discount online site. Best Buy has a technically savvy sales staff that can suggest products and services...
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...Marketing Design and Innovation: Smart TV's Name: O. Holder Course: MBA Tutor: Date: Acknowledgement I would like to acknowledge my professor who has been with me in every step during this course, and guidance he has given me when writing this dissertation. Without you, this document would not have been a reality. I would also like to acknowledge my colleagues, friends and family members who played different roles in making it easy for me to write this dissertation. Executive Summary Marketing design and innovation has gained massive relevance in the electronic industry where competition has reached the cut-throat levels. The Smart TV industry is one of the most affected industries where firms are fighting to retain their competitiveness. Samsung Smart TV is one of the products that have found themselves in this competitive environment. The marketing team of Samsung has been coordinating closely with the production unit to ensure that the design, colour, shape, and functionality of the product meet the needs of the market. The marketing approach taken by the firm must be innovative enough to appeal to the emotions of the customers in order to influence the buying decision. Strong brands are very helpful in such competitive environments. Table of Contents Acknowledgement 2 Executive Summary 3 Introduction 5 Critique of Television Sets Features, Benefits and Values...
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...the use of information and communication technology by firms and consumers, and challenges students to critique and utilize digital tools and social media, including Twitter, Facebook, online reviews, blogs, paid search, digital advertising, and online promotions. The identification of critical success factors and best practices are central to the course, as are quantitative methods for analyzing marketing effectiveness. The course examines the theory and realities of digital marketing in both business-to-consumer (B2C) and business-to-business (B2B) markets. Course Prerequisite: Marketing Management (MKT 2101) Required Readings: Ivey business cases include: Jill’s Table; Mission Impossible; and Tesco’s Virtual Store. Other readings available free through Blackboard. Students are expected to budget $40 - $60 for cases, Google AdWords, color printing, and other course-related materials. Learning Objectives * Understand theories and concepts underlying the use of information and communication technologies * Apply theories and concepts to the practice of digital marketing * Utilize analytical tools to evaluate digital marketing initiatives * Identify and critically evaluate current marketing challenges and practices involving...
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...Bait advertising and special offers Bait advertising is the practice of offering items for sale at low prices to attract consumers to a business. Bait advertising can be a legitimate form of advertising. Example: An electronics retailer runs a campaign advertising 50-inch televisions at a price of $799 for a week-long sale. The retailer usually sells about 30 televisions of this type every week. The retailer only stocks two televisions at the advertised price and refuses to take customer orders. When customers attempt to buy the television at the advertised price, they are told it is out of stock and offered a more expensive unit for $999. This is likely to be bait advertising as the retailer does not have a reasonable supply of the advertised television. Offering rebates, gifts or redemptions When supplying or promoting goods or services, it is unlawful to offer rebates, gifts, prizes or other free items without intending to provide them. It is also unlawful to fail to provide them as promised. A rebate or gift must be provided within the specified time or, if no time was specified, within a reasonable time. Legislation: Australian Consumer Law section 32(link is external) If you use this promotional method, you should pay special attention to the detail of the offer to ensure your consumers are not misled. Example: A retailer offers customers the chance to enter into a draw to win a prize when they spend over $50 in one transaction. However, the business adds a fictitious...
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...is an establishment that serves inexpensive, quick comfort food. It is also convenient based on locations and availability. The fast-food restaurant has also added indoor play structures to invite families to visit. For families with young children, the primary purpose of trip to a McDonald’s store is to entertain their children, and their secondary purpose may be to purchase food (McDonald’s, 2008). Perception is defined as the process by which people select, organize, and interpret information to form an opinion. The presence of a value menu highlights economical choices for those looking to spend less at the window. A common perception among fast food restaurants is that combination menus provide the best value; this is not always the case. Combination menus provide convenient ordering, but can also encourage a person to buy more than they would have without the combination menu. To keep up with trend in the food industry, McDonald’s often adds healthier options or more gourmet options. These additions to the menu alter a consumer’s perception of this establishment. Consumers have the...
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...and replaced the conventional face-to face means of communication. Lee & Leung et al. (2011) argue that communication is fundamental to people’s well- Just like other organism, human beings cannot continue to exist without interrelating with their surroundings. Receiving information from external sources is crucial to everyone’s survival and development. The society is made up of a collection of relationships which are based on communication. Our relations at our dwellings, workplace, and recreation have direct consequences on our state of well-being (Lee & Leung et al., 2011). Even though many theories have been advanced as to what are the strengths or limitations face-to-face versus online means of communication, so far there is no study analyzing and comparing the two (Baek & Wojcieszak et al., 2012). However, in their research in the United States Baek & Wojcieszak et al. concluded that both means of communication are equally relevant in many ways. In relation to face-to-face consideration they found that online deliberation is used mainly by the young and more so men and the whites. Additionally, online deliberation draws ideological reasoning and result s to pessimistic feelings with no possibility of arriving at...
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...Carlos M. Montanez 14-028 Answers to application lessons 4 through 7. Chapter 4 – Concluding case 1. What do you think Custom Coffee & Chocolate’s mission is? The mission of Custom Coffee & Chocolate (CC&C), is to provide the finest quality possible of coffee and chocolate to their customers so they can indulge. 2. Create a SWOT analysis for Custom Coffee & Chocolate. Strengths * Formal Education - Both, Bonnie and Stacy had formal education in management and marketing; this provides them the basic knowledge of how to manage a business. * Experience – They worked for several years in other companies acquiring the experience necessary to take on a challenge of establishing a new business. * Intimate knowledge of their core customer – As former students of the university, they have a good grasp of the people they cater to. Weakness * Location (Yes, location) – Anyone would think that the perfect location would be near the university, but I don’t think so and this is why: although the university is a good location, only have traffic during school seasons; take away summer recess, winter break, and all other holidays and off days and the opportunity to capture customers gets substantially reduced to those days when the university is open. Compare the university location against Pike Place Market, which is a business center with lots of business people and shoppers that work and shop all year around. Also, the spending power of business people...
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