...(report) • Assessment Title (Identify some of the barriers to communication in organisations and using an organisation of your choice show how the management has tried to overcome them.) • Assignment Title: (Communication) • Tutor Name: (NiKKI) • Student ID Number: (2061026) • Date of Submission: (04/07/2013) Communication is an essential portion on a daily basis and is a tool of transmitting information and making oneself understood by another or others, improving social relationship and enhancing work efficiency (Guo and Sanchez, 2009). Especially, regarding to organization, communication exists in employment and train staffs, performance feedback, transaction, and problem solving (Buchanan and Huczyski, 2010). Moreover, efficient communication can produce positive results in organizational behaviour and remain a close relationship which is a fundamental element in businesses. Hence, it is certain that communication plays a significantly role in organisational behaviours (Buchanan and Huczyski, 2010). This essay will illustrate the role of communication in organisation. Initially, the process of communication will be demonstrated. Then, obstacles of communication will be proposed such as environmental barriers and personal barriers. After that, solutions will be examined to overcome these barriers in organisations. The procedure of communication plays a key role in the determination of good communication or bad communication. It can be illustrated as follow: ...
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...International Journal of Research Studies in Management Available online: 6 September 2012 Exploring the communication barriers in private commercial banks of Bangladesh Sultana, Nahneen Eastern University, Bangladesh (urmee97@yahoo.com) Abdullah, Abu Md. Eastern University, Bangladesh (abdullah.du@gmail.com) ISSN: 2243-7770 Online ISSN: 2243-7789 Tabassum, Ayesha Eastern University, Bangladesh (tabassum105@yahoo.com) Received: 23 June 2012 Available Online: 6 September 2012 Revised: 15 August 2012 DOI: 10.5861/ijrsm.2012.140 Accepted: 1 September 2012 Abstract In Bangladesh, lots of private commercial banks are contributing for economic growth. The performance of the banks depends on a well-structured communication system. So by maintaining an effective communication system, the banks can gain competitive advantage. Thus the study aims to investigate the communication barriers that should be removed for effective communication in the private commercial banks of Bangladesh. A structured questionnaire survey based on 5-point Likert-scale was conducted on 165 full-time employees of private commercial banks. The sample includes 15 private commercial banks. The Principal Component Analysis reveals three types of communication barriers; personal barriers, job barriers, and organizational barriers. Among these barriers, personal barriers are the most significant barriers according to the respondents of the study. Personal barriers include lack of English knowledge...
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...of the case studies it is clear to see that the communication cycles have been put into practice on a number of occasions and have generally worked well. I am going to discuss how the communication cycle has been put into practice within the Jason Young and Stephen Polanski case studies. From the Jason Young case study we can clearly see that the Tuckmans cycle has been working very effectively. The Tuckmans cycle is all about effective communication in groups. Many groups may experience some sort of struggle before people unite and communicate effectively. Within the Jason Young case study we can see that while Jason was in hospital there were many multi-disciplinary meetings to discuss Jason’s progress with a goal to getting Jason as independent as possible. This is an example of the health care professionals working effectively together to ensure Jason is receiving the best possible care while he is in hospital. These multi-disciplinary meetings would not happen if health care professionals did not communicate together and bring their ideas forward to each other. The nurses in the hospital are trying their best to ensure Jason has a pleasant experience. The staff that works with Jason have to feed him, take him to the toilet and clean his teeth etc. As Jason needs a lot of attention it is important that the health care workers work together to ensure all his needs are accommodated for and as a result of this the workers could also try to develop his communication while they...
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...MGT-495 Transferable skills development 1.Case Study (9 Marks) One common complaint employee’s voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case? Bob is a 27-year old who is a foodservice manager at a casual dining restaurant. Bob is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Bob is Serve Safe certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Bob in his food safety efforts because they know if a...
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...Dictionary defines communication as “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” An important aspect of communication is its correctness and interpretation. Interpretation becomes even more important in case of critical information. If critical information is misinterpreted it can lead to serious consequences. This report presents a case study, which shows the effect of incorrect interpretation of Communication in a financial services organization. CASE: This case has been developed to show the effect of incorrect interpretation of communication in a financial services organization that leads to heavy financial losses. MINLOSS is a stock broking firm based in India. They provide stock broking services to institutional investors and big bracket investment banks. MAXPROFIT is an investment bank based in North America, which invests in stocks in emerging countries like India. MAXPROFIT is MINLOSS biggest client by revenue. OBJECTIVE: The objective of the case is to study the main barriers to communication and if not addressed how can they impact an organization. TECHNIQUE USED: To present the case study we have used animation as a tool to play out a scenario where a trade order given by a trader to a stockbroker goes wrong because of misinterpretation of information from stock brokers end. Further we have shown the consequences to the organization due to the misinterpretation of communication and steps to minimize...
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...Communication Barriers at Duke Medical Center Introduction: Effective communication requires messages to be conveyed clearly to the appropriate parties, but along the way there are many communication barriers that can create misunderstandings and misinterpretations of the intended message (Burns et al., 2012). Such misunderstandings and misinterpretations are apparent in the case of Jesica Santillon. This case study will identify the social and cultural barriers that may have made it difficult for the doctors to communicate with Jessica’s family. This case study will also offer recommendations on modification of the transplant process to ensure that misunderstandings are eliminated or minimized; and lastly it will propose some general communication strategies to manage communication with each group involved in this tragic case. Communication Barriers There may have been many communication barriers that hindered the doctors from effectively communicating with Jesica’s family. We will discuss some social and cultural communication barriers between the physicians and Jesica’s family: The language differences may have been a leading obstacle to effective communication between the physicians and the family, The family recently migrated to the United States seeking treatment for Jesica's condition and were not fluent in the English language. Health literacy may have also induced the communication barrier between the physicians and...
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...Case Study 2-The Case of Jesica Santillon Effective communication requires messages to be conveyed clearly to the appropriate parties, but along the way there are many communication barriers that can create misunderstandings and misinterpretations of the intended message (Burns, Bradley & Weiner, 2012). Such misunderstandings and misinterpretations are apparent in the case of Jesica Santillon. This case study will identify the social and cultural barriers that may have made it difficult for the doctors to communicate with Jesica’s family. This case study will also offer recommendations to modify the transplant process to ensure that misunderstandings are eliminated or minimized; and lastly it will propose some general communication strategies to manage communication with each group involved in this tragic case. Social and Cultural Barriers to Communication There may have been many communication barriers that hindered the doctors from effectively communicating with Jesica’s family. The language differences may have been a leading obstacle to effective communication between the physicians and the family. The family recently migrated to the United States seeking treatment for Jesica's condition and were not fluent in the English language. Immigrants that lack English skills and familiarity with diagnostic techniques and treatments used in the United States are less likely to receive the care and medical information they need (Freeman, 2013). Health literacy may have...
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... | |Unit T2itle |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction...
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...AS A RESULT OF POOR COMMUNICATION By Daniel Wachira Elias Ochieng Enock Onyango Odhiambo Flavia Nasambu Okanya James Etyang Janet Murugi Margaret Keyum Mohammed Godana Muchira Muchiri Nicholas Ruttoh Sharon Njoroge A Case Study ABSTRACT Communication is a two way process that involves sharing ideas, information, and messages amongst individuals using a specific media or channel. Communication is deemed incomplete without a feedback. Communication includes verbal and nonverbal communication (such as facial expressions, body language, or gestures, visual communication such as the use of images or pictures, such as painting, photography). Communication is a vital part of personal life and is also important in business, education, and any other situations where people encounter each other (Encarta, 1998). Organizational communication is largely focused upon building relationships, or repeated interpersonal interactions, with internal organizational members and interested external publics. For organizations to be successful they must have competent communicators. This case study is an attempt to bring forth, analyze and compare different aspects of workplace communication. It focuses in communication which is considered a significant factor for an organization‘s internal and external progress. It is a study on literature, which aims to link the literature findings with a real case of a company which lacks effective organizational/workplace communication. In the end, it proposes...
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...ialEdexcel BTEC Level 3 National Certificate/Subsidiary Diploma in Health & Social Care Unit 1 Assignment – Developing Effective Communication in Health & Social Care Assignment Title: Effective Communication in Action Context Health and social care professionals require good communication skills in order to carry out their roles effectively. It is important for you to gain knowledge and understanding of the skills involved in communication, so you are able to develop and enhance your interpersonal skills. This unit enables you to explore and develop the skills of effective interpersonal interaction and communication essential to the operation of health and social care services. It will enable you to analyse factors that enhance and inhibit communication and to examine effective interpersonal skills. You will also explore the value of effective and varied types and styles of communication in the support of patients/service users. The unit encourages you to reflect on your own performance and that of others. In order to support your studies, it would be highly beneficial for you to complete a period of work experience, which should provide opportunities for some of the assessment of the unit. You should aim to complete this over October half term or at Christmas. Task Overview Your line manager has promoted you to the position of ‘Trainer’ and has given you responsibility to deliver some induction training to new recruits. It is your choice whether you base your assignment...
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...Domino’s Pizza The case study chosen by this team is regarding the international food chain Domino’s Pizza. The team gave us some basic information about the food chain. They started off in the United States and quickly expanded through selling franchises. They were successful through creating a supply chain method allowing them to keep the cost of their raw materials cheap throughout their franchises in the US. Eventually they wanted to expand and go international, in doing so they introduced the concept of a master franchisee. This title belonged to someone who owned a number of franchises and sold franchises in a particular geographical area. Team 2 has decided to narrow their areas of focus on three key aspects that impacted Domino’s Pizza in its transition to becoming international: Strategy, Public Relations, and Supply Chain Management. i) Strategy: when going international there strategy was to have low investment and become profitable by creating this framework of a master franchisee. This gave the master franchisee and franchise owners the authority to manage their restaurants as they wished as long as they paid royalties to headquarters. This is quite different to Sasken’s strategy which we discuss as an area of focus in our case study in which the headquarters in India retained majority of the power to make decisions and carried ou the projects, their international offices only acted as intermediary sales offices. ii) Public Relations: Domino’s went through...
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...Communication Or Lack There Of: Between Two Educational Organizations MGMT 591 April 15,2014 Communication Or Lack There Of 1 Communication or Lack Thereof: Between Two Educational Organizations I. Introduction: In 1973, Dr. Robert Wolfe started a program where students can be a part of a workplace-learning program. This is where students will receive classroom instruction, be placed at a job site out into the community where they will receive occupational skills by professionals in the field. Merced County Office of Education serves the needs of more than 70,000 PreK-12 students and prepares them to be career and college ready. The mission of Merced County Office of Education, as the educational leader of the Central Valley and trusted community partner, is to transform education and inspire personal, social, and academic achievement of students through collaborative partnerships, accountable leader-ship and innovative, high quality programs and services. (Quevedo 2013, p.20) Holly Newlon is the Assistant Superintendent for the Department of Career and Alternative Education. The Career and Alternative Education (CAE) Department provides a wide range of quality programs and exemplary services to our districts in the areas of Career Education, Career Technical Education Programs, Alternative Education Programs, Charter School Options and Outdoor Education. Merced County ROP serves all comprehensive, continuation, and community high schools in Merced...
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...47688_CH04_077_110.qxd 3/9/05 4:51 PM Page 77 CHAPTER 4 Workplace Communication Kristina L. Guo, PhD and Yesenia Sanchez, MPH Learning Outcomes After completing this chapter, the student should be able to: 1. Describe the communication process. 2. Understand the importance of feedback in the communication process. 3. Understand various verbal and nonverbal methods of communication. 4. Understand the common barriers to communication. 5. Utilize various methods to overcome communication barriers. Kristina L. Guo is an Assistant Professor of Health Services Administration in the Stempel School of Public Health at Florida International University in Miami, Florida. Professor Guo graduated from Florida International University with a PhD in Public Administration in 1999, and she holds a Masters in Public Health from the University of Miami. Prior to joining the Florida International University faculty, Dr. Guo accumulated extensive experience in the healthcare field. She was the Assistant Director of the University of Miami’s intellectual property division, where she conducted market and patent research and analyses. As the manager of several physician practices, she was responsible for formulating and implementing strategies to increase the organization’s viability and growth potential. She teaches health services management, organizational behavior, and health policy. Her primary areas of research are healthcare policy and management, where she has developed...
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...1 EJISDC (2013) 56, 7, 1-17 ICT BARRIERS AND CRITICAL SUCCESS FACTORS IN DEVELOPING COUNTRIES Almamy Touray Department of Computer Science and Information Systems, University of Jyväskylä, Mattilanniemi, Agora, 40351 Jyväskylä, Finland almamy.2.touray@jyu.fi Airi Salminen Department of Computer Science and Information Systems, University of Jyväskylä, Mattilanniemi, Agora, 40351 Jyväskylä, Finland airi.salminen@jyu.fi Anja Mursu Salivirta & Partners, Kauppakatu 28, 40100 Jyväskylä, Finland Anja.Mursu@salivirta.fi ABSTRACT Since the early 1990s, Information and Communication Technology (ICT) has been perceived as a catalyst for development. However, the UNICEF State of the World’s Children Report 2011 acknowledges that the poor in many developing countries remain largely excluded from ICT and its benefits. This paper aims to address three issues. Firstly, identify ICT barriers in the literature from 2000 to 2011. Secondly, identify ICT barriers through empirical findings and thirdly, categorize these barriers into critical success factors. These aims are achieved by comparing the findings in the literature to our recent empirical results. Two methodologies are used in this study, namely, a systematic literature review and a case study; the empirical data for our case study was collected from The Gambia in autumn of 2012. The systematic literature review covers 1107 studies (2000-2011) published in the top five ranked ICT4D journals in terms of journal citation ranking. The...
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...Contents 1. Introduction 2 2. Case description 2 Management style 3 Staff behaviors 3 Communication systems 4 3. Conceptual framework 4 4. Data and Analysis 5 Management style 5 Staff behaviors 7 Communication System 8 5. Managers embarking upon the issues 11 6. Conclusion 11 7. Recommendations 12 8. Personal Experience 12 References 14 Appendix 16 Low vs. high power distance 16 Individualism vs. collectivism 16 Masculinity vs. femininity 16 Long vs. short term orientation 16 1. Introduction Businesses in these times of rapid growth are experiencing globalization and economic development that tends them to expand and grow at international level (Bennis and Nanus, 1985). For the expansion of the business at international level, firms tend to exchange their cultures and during the exchange conflict is natural to arise as the minds of people in different areas differ greatly. Due to the advancement in technology, physical barriers affecting the expansion of the business internationally have been overcome but there exist a number of cultural barriers thereby complicating the cross-cultural management for the managers (Adler and Graham 1989 referring Mishler; 1965, p.517). This study focuses on the cross-cultural management of two companies’ i.e. a Swedish company and its subsidiary in China. The two companies have entirely different cultures and therefore they are facing difficulties in exchanging the cultures (Martinsons &...
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