...Selecting the Right Communication Channel Selecting the Right Communication Channel Scenario I: As a marketing manager, I should make telephone calls to inform all people in my marketing network inside the company and invite them to a face-to-face meeting and presentation provided by me to go through product details, marketing strategies and budgets needed for launching the new drink. Telephone calls are very high in richness and fast in time. The needed information ready to pass is too much and that’s why I choose this rich channel to be more effective. “Introduction of new products and services at an accelerated pace-all non routine messages high in ambiguity and requiring the use of channels that convey a large amount of information”. (Robbins & Judge, 2011, ebook format ch. 11). Scenario II: Both telephone call and e-mail will help effectively on communicating downward to IT manager. Because of the time, I need to be fast on the way of communication and telephone call will help me to solve the company problem as a decision maker. IT manager must reply my phone call by sending the new username and password through e-mail as a reference for sending to all 11 employees. All 11 employees not only check the company’s website to enter their username but also they need to check their e-mails first thing in the morning. Scenario III: “A model of media richness helps explain channel selection among managers.” (Robbins & Judge, 2011, ebook format ch. 11). This kind of...
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...for presenting my quarterly sales information to my CFO, office managers, lead business consultant, and customers. Typically my presentation takes me weeks to plan and prepare. In order for my sales presentation to be successful I have to keep in mind some key characteristics of my audience. While presenting complex figures to my audience it is imperative that I keep my presentation and data simple enough for the majority of my audience to comprehend. The CFO, office managers, and business consultant will be able to follow my technical terminology, but my client’s will have a harder time determining what I am trying to present. Prior to giving my presentation it is important for me to identify the groups and individuals in the audience (Wisc-Online, 2009). I have learned from previous experience that it is important to be entertaining, especially when you’re presenting dry sales numbers and figures to company consumers. There are three important communication channels that I also consider when giving my quarterly sales presentation. The three communication channels that I use are upward, downward, and horizontal. Upward communication allows for me to provide information to my office managers and CFO, therefore allowing me to have a better working relationship with my managers. I am then able to share my opinions and ideas to them through this communication channel. Downward communication is important when trying to encourage...
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...Communication Channels Melody Tice-Baird MGT521 April 22, 2012 Dr. Ronald Johnson Communication Channels Choosing the right form of communication channel to effectively deliver a message to the appropriate audience is important. It is not uncommon for the sender to pick the wrong communication channel simply because they want to choose the easiest and quickest method possible. Based on several scenarios, I will be discussing the best communication channel at different levels. For Scenario 1, the most effective communication channel I would use would be a face-to-face because I only have one week for my team to develop a strategy for entering a new beverage into the global market. Since time constraints and product details are vital to developing this strategy, the face-to-face communication will quickly facilitate questions, ideas, concerns, and feedback from the team resulting in commitment and support. More importantly, each team will have assigned tasks and a concrete deadline for task completion. As a marketing manager, I have selected both formal reports and face-to-face communication to convey the team’s new strategy. These are the most effective communication channels because it allows me to provide the vice president a detailed written outline on the development strategy for the new beverage. However, the complexity of this new strategy requires oral communication to reduce confusion and misunderstandings. (Robbins, pg 14) Lastly, I have the advantage...
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...INTRODUCTION Grapevine communication is the informal communication network within an organization. Grapevine is used to spread information bypassing the formal communication structure. Just like the grapevine plant: it spreads in random ways and it goes where it can. It is formed by individuals and groups in an organization. The people in the groups have something in common that links them together. A person can belong to one or more groups. A grapevine communication is a form of informal communication by which people communicates each other without any formal line of communication. It’s called Grapevine because like that of a grape vine it’s impossible to find the origin of information which results in spread of rumours. Grapevine communication is a form of informal business communication, which develops within an organization. It means gossip, usually gossip that spreads and covers a lot of ground (a lot of people), much like vines do. ACKNOWLEDGEMENT At first we desire to express our deepest sense of gratitude of almighty Allah. We are thankful to our University (Leading University, Sylhet) and the respective authorities for providing us an opportunity to take our BBA program. With profound regard we gratefully acknowledge our respected course teacher Md. Shamimul Islam for his generous help and day to day suggestion during preparation of the assignment. He is so much an inspiration and guidance to us that we are, short of words in expression our gratitude. We like to...
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...To remain competitive, organizations in today’s business environment need to undergo changes almost constantly. Change proves to be a challenge not only to the supervisors and managers but also to the employees. As an IT manager, I will need to make sure that I handle the change management, guide the employees through the change in order to ensure that the project would be successful. After all, organizations don’t change, people do . A formal communication channel is more effective in implementing the change. The employees who are not willing to accept the new system, will be very effective in undermining the changes with a negative informal communication. I will involve the employees in the change process, make them understand the need for change and benefits of the implementing the new system. As an IT manager, it is critical for me to understand the employee feelings regarding the change, understand their issues and address them. In general implementing a change requires the capability to market and sell. It would be difficult to sell without understanding what the buyer needs, his/her concerns and fears. It is expected that there will be need for more work to be done during change process. The employees are likely to alter their working habits. I will raise the expectations, reach for opportunity to push them harder and work smarter. I will have performance improvements and make the process challenging while keeping the goals realistic so that employees do not get...
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...of Grapevine Communication 1. Grapevine channels carry information rapidly. As soon as an employee gets to know some confidential information, he becomes inquisitive and passes the details then to his closest friend who in turn passes it to other. Thus, it spreads hastily. 2. The managers get to know the reactions of their subordinates on their policies. Thus, the feedback obtained is quick compared to formal channel of communication. 3. The grapevine creates a sense of unity among the employees who share and discuss their views with each other. Thus, grapevine helps in developing group cohesiveness. 4. The grapevine serves as an emotional supportive value. 5. The grapevine is a supplement in those cases where formal communication does not work. Disadvantages of Grapevine Communication 1. The grapevine carries partial information at times as it is more based on rumours. Thus, it does not clearly depicts the complete state of affairs. 2. The grapevine is not trustworthy always as it does not follows official path of communication and is spread more by gossips and unconfirmed report. 3. The productivity of employees may be hampered as they spend more time talking rather than working. 4. The grapevine leads to making hostility against the executives. 5. The grapevine may hamper the goodwill of the organization as it may carry false negative information about the high level people of the organization. A smart manager should take care of all the disadvantages...
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...MGT 521 Entire Course (UOP Course) For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 5 Times, Rating: A+ MGT 521 Week 1 Individual Assignment Communication Channel Scenarios (UOP Course) MGT 521 Week 1 DQ 1 (UOP Course) MGT 521 Week 1 DQ 2 (UOP Course) MGT 521 Week 1 DQ 3 (UOP Course) ----------------------------------------------- MGT 521 Week 1 Individual Assignment Communication Channel Scenarios For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 2 Times, Rating: A Resources: Communication Channel Scenarios located on the student website. Read the scenarios located on the student website. Answer the questions after each scenario. Be sure to select the communication channel appropriate for each scenario. ----------------------------------------------- MGT 521 Week 2 Individual Assignment Writing an Argument For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 2 Times, Rating: B+ Resource: Learning team debate and Ch. 9 Writing from Sources Option I ----------------------------------------------- MGT 521 Week 2 Learning Team Weekly Reflection For more course tutorials visit www.tutorialrank.com Tutorial Purchased: 3 Times, Rating: A+ Discuss last week’s objectives with your team. Include both the topics you feel comfortable with, topics you struggled with, and how the weekly topics relate to application in your...
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...let me know if you need anything from me. I am thinking this is all due Sunday he did not say so I will let you know if it is before then. Communication Channel Scenarios Resources: Communication Channel Scenarios located on the student website. Read the scenarios located on the student website. Answer the questions after each scenario. Be sure to select the communication channel appropriate for each scenario. Defend your responses. Format your paper consistent with APA guidelines. Scenarios are below: Scenario 1 You are the Marketing Manager for a new beverage that has done remarkably well in the United States after it’s introduction especially in sports arenas such as football and basketball. The Vice President of Operations charged you and your team to develop a strategy for entering this new beverage into the global market. You need to take this task back to your team, provide them with the product details, and get them started as quickly as possible because they only have one week to develop a strategy. Questions: 1. What communication channel will you use? 2. Why is this channel the best choice in this situation? 3. What communication channel will you use to convey your strategy to the VP of Operations? 4. Why is this channel the best choice n this situation? Scenario 2 You are the manager of a large travel agency. You manage 11 employees. This morning, one of your employees notifies you that the company login name and password no longer work...
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...Scenario 1 Concerning giving the team this information a face-to-face team meeting is the best option. This choice is the best option because it will give you the opportunity to not only see the team’s reaction to this new business venture. It will also allow you to brainstorm on the topic and make sure everyone is on the same page. In addition, it will allow you to let your team know the importance of this strategy give the guidelines so that this project is up and running on or before the deadline. Personally, I feel that a face-to-face with the Vice President of Operations is also the proper communication channel. In addition, the teams lead or additional supervisor that you manage should be present as well. This is so you can show off your new strategy via PowerPoint touching on all of the high points for their review. In addition, a face-to-face meeting will give the VP the opportunity to give immediate feedback in the event anything needs to be changed or updated. However, if the VP of Operations sent this information to you via email, and is confident in you and your team’s ability an email with a PowerPoint presentation could be sufficient. Scenario 2 For contacting the IT department, it would really depend on the companies guidelines. However, a telephone call would most likely be the best option. Since this is regarding a system error, the IT personnel will most likely have to verify your identity. This is why the telephone would be the fastest and the best option...
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... Senior personnel change The suddenly senior personnel change is one of the serious problems.At first, Cabletronica appointed Sampson to be the new head of CA, replacing the well-regarded founder, Frances Wong, who was very familiar with the operation of CA. Moreover, the period that Sampson started the appointment was in the busiest time of year, there were a lot of tasks of design and manufacturing to achieve a strong end-of-year holiday sales. The most serious problems were that although Sampson had professional financial ranks and successful background, she did not work with line managers in a manufacturing setting. 2. Communication system The problem of communication system led to no one responded Sampson’s decisions. It was an ineffective way to announce the important changing of policies to executives through e-mail memorandum, because e-mail is a low powerful communication channel in business communication. Although Cabletronica generally used e-mail to communicate, it was not as well as at CA. While Wong, who was very familiar with the process of CA, indicated that e-mail was not an effective way to announce, Sampson still insisted her own idea. There is a communication...
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...Communication Channels Scenario Talton Edmond Management/ 521 3/29/2012 Scenario I When implementing a specific communication channel, I would recommend downward communication. Downward communication is most effectively used by group leaders and managers communicating with an employee assigned goals, provide job instructions, and also points out problems that need attention. This communication channel can help the marketing manager be more efficient in setting strategic goals with the team members. It can also get her team motivated by her leadership and wisdom as she relates in detail the task at hand. To convey my strategy to the Vice President of Operations, I would use the upward communication channel. Upward communication is the best choice in the marketing manager situation. This type of communication is used to provide feedback to higher- up’s to inform them of progress towards goals, and relay current problems. For this scenario it would effectively help the marketing manager convey updates on the task that was set fourth. By using key headlines and phrases, the Vice President of Operations could better understand the progress of the team and implement changes if needed. Scenario II The communication channel that the manager of the travel agency should utilize is oral communication. Oral communication deals with either face to face or phone communication. .The manager can make an emergency phone call to the IT group and they can walk her through issue with...
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...Business Communication 275 Kohl Fiarri 7 August, 2013 Week 1 Assignment 1.1 Choose 2 misunderstandings you experienced and fill out the chart for these. Message: (manager channel) “you are being insubordinate” Encode/negative comment Decode/joking Sender/supervisor receiver/myself Decode/misunderstanding Encode/misspoke Feedback- manger, supervisor, myself in office discussion First misunderstanding example took place on one of my last days of work where I was called into the office by my manager. The manager had heard a message from one of his supervisors that I made a negative comment during work. The supervisor contacted the manager and he called me into the work office. I came in, sat down and was told that I was being negative at work that day and that I must be unhappy. The manager proceeded to tell me what he had heard I had said from the supervisor on duty. The comment that I made was somewhat negative yet I had meant it as a joke. The supervisor heard it differently, not as a joke and was upset. So the comment that I had said was misunderstood first by my supervisor and then she proceeded to tell the manager my comment what she conveyed her perception of what I said rather than what I meant. The comment became all misconstrued by the time I went into the office. We all sat down. I was told what I did wrong before I had a chance to give...
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...Management Roles Management Roles seem different from the outside, depending on the type of company. The following is a brief excerpt to show that no matter the size of a company they are very similar. The following paper contrasts a company with 50 employees and one with 500 plus. The comparison seems weak at first thought, yet, reveals that no matter the size of the company, many of the same aspects are the same when it comes to the business world and the management Roles. The following paragraphs contain a brief description of each company and their hierarchical organization for the managers. The pros and cons of each hierarchical and why they work or not, and the IT functions of each. Size is one component managers roles are derived from, not a defining component. Target is a widely known company, millions of people shop at one of the local location every day, acquiring 16 million in sales for the first quarter (Steinhafel G. Target.com). Most people think of Target as a store and nothing more. Yet, Target is much more than just a store. The product is a store to satisfy customers, target also includes distribution centers, corporate offices, and many small areas that must be controlled. Target’s mission is to be the preferred shopping discount store and through their promise of expect more payless, through value satisfaction, quality, and innovation. Five percent ($3 million this year) (Target .com) of Targets profits go to community outreach programs. Through grants...
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... 11/20/13 Communication Channel Paper Communication channel is an established line of communication between two people in multiple ways. Meaning there are all kinds of ways to communicate in the business world. Because communication is very important in any way in life, not just business. This applies to everyday living for the regular person men or woman. That’s why some partnerships, marriages, and friendships fail. They don’t let each other know what’s going on. But there is one way I like communicate regardless of business or personal life. The most consistent line of communication for me is face to face communication. This line of communication happens with my mom all the time. I live with her and see her all the time to let her know how I feel. My mom and I have discussions about what to buy from the grocery store every week. We can just interact and listen to each other to let each other know what we like and don’t like. Or have a conversation about old memories in my childhood about how I was a troublesome child with good tendencies. You couldn’t express your gestures, charisma, and emotion over your e-mail like face to face. Face to face communication tells you about the person, express how they feel, and sends better message than any other channel. While face to face communication is the best way to communicate in my opinion. There are some good things about it like...
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...Because of God’s desire to save all people, he granted humankind necessary ways for them to be saved. God extends his love to everyone even though some refuse. In theology, I learned that there are four channels of God’s saving self-communication. The first channel is through the inner depth of my life experience called conscience. Even though my conscience may be erroneous, it is the thing that guides me to the right path. The second channel is through nature. God is everywhere – an immanent being but also transcendent which means that God is also beyond or above the range of normal. The third channel is through our relationship with other people. The fourth and last channel is through religion which binds us back to God. Among the four facets of God’s saving presence, I believe that I can feel Him most in my conscience. I can say that I can make a distinction between things that are right and wrong and also do what is correct or expected from a matured individual. I am fully aware of the things that are bad for me and other people. Being in a Catholic school for eleven years brings that adequate knowledge of right and wrong. There are times when things get tough and a lot of temptations lure me to do what I want instead of what is right and good. Fortunately, no matter what happens, there is still that small voice in my head that urges me to move away from the decisions and things that will harm me afterwards. I feel that God is in my conscience because He guides me to the...
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