...Informal Communication A wise man once said, “Gossip is the art of saying nothing in a way that leaves practically nothing unsaid” (Winchell, n.d.). To that end, informal communication in a law enforcement agency or not, has a very negative effect. However, informal communication does have its positive aspects, of which will be discussed later. The late singer Marvin Gaye, etal, described it as “The Grapevine” however in business terms, it is likened to an informal network of communication in an organization. Just like a growing plant, information spreads randomly, going in whichever direction “the wind blows.” Take for example a supervisor that has common links with three or more different groups in an organization, whereas the first group might share brunch every Friday, etc. When one or more of the groups are in (agreement) about a given rumor, then the individual is bound to believe that it is true. The problem is that the more rumors afloat, the more tendencies for the rumors to turn into gossip. The truth is that gossip can ruin careers and reputations quickly. More so is the fact that they can destroy lives (Grapevine Communication Informal…, n.d.). Other negativity from informal communication may be a lack of productivity on the job due to constant chatting. Additionally, the informal talk may harm the goodwill of the organization, if false information is spread, concerning the leadership or higher- level members of the organization (n.d). Informal communication that...
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...The most fundamental concept of an organization’s success is communication. Communication is any behavior, nonverbal or verbal that is perceived by another. It is an ongoing process by which people represent their feelings, ideas, values and perception with symbols. Communication is vital and necessary part of any business. (Dwyer, 2013). Communicating information efficiently ensures the success of the business. Business do not have an independent existence, they interact with many groups to achieve their outcomes. (Allan, 2005). This interaction occurs through many different channels of communication and by many different methods. All organizations need to be aware of the communication patterns that may occur within their environment. Weather...
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...COMMUNICATION REVISION Communication theory Briefly explain the following terms i) Noise (2) ii) Feedback (2) iii) Communication channel (2) iv) Verbal Communication (2) v) Grapevine (2) vi) Medium vii) Communication Discuss the following forms of nonverbal communication. 1) Kinesics (2) 2) Posture (2) 3) Pictures (2) 4) Colors (2) 5) Proxemics (2) Question 3 Letter writing A customer has written a letter of complaint about the unnecessary delay on the delivery of its order. You have investigated the matter and you have found out that he has cause for complaint. Write a letter of adjustment to this letter (15) Letters a) Briefly explain how you would write a letter of complaint (5) b) What is a letter of adjustment? (2) c) State at least three disadvantages of written communication (3) Question 3 Listening Discuss any five guidelines to follow if you want to be an effective listener (10) Question 4 Report You have used the branch of your bank for many years and you come to know the manager well He respects your ability to write a report and your fairness about the knowledge of the difficulties facing customers. Accordingly he has asked you to write a report on the services which the branch provides, and suggest how they could be improved. He has asked you not to make any comments on the efficiency or otherwise of any individual members of staff (25) Question5 Notice As a lecturer in the Engineering department write a notice...
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...The word ‘Communication’ has been derived from the Latin word ‘Communis’ which means ‘Common’. Thus ‘Communication’, strictly, stands for sharing of ideas in common. The term ‘Communication’ has many and varied meanings. Popularly speaking, it may refer to the various means or media of transmitting information from one individual to another from one place to another, e.g., telephone telegraph or television. According to some, it primarily concerned with the transmission of information in a governmental organisation e.g., grapevine, the complaint box, the grievance procedure or the formal chain of command. But the concept of communication with which we are primarily concerned is that it is the act of inducing others to interpret an idea in the manner intended by the speaker of writer. If one person speaks or writes something which is not understandable to others, it is no communication. In short, the entire concept of ‘Communication’ in administration includes: 1. Transmission of information, order and instructions from the top administrator to the middle level administrator and down to the ordinary employees. 2. Transmission of reports, ideas, suggestions, complaints, grievances from the lower cadre employees to the top administration. 3. Cross communication between management groups and the worker groups. 4. Communication to the employees or the administration through extra-administration agencies such as union or other interest groups. Herrbert A Simon...
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...INTRODUCTION Grapevine communication is the informal communication network within an organization. Grapevine is used to spread information bypassing the formal communication structure. Just like the grapevine plant: it spreads in random ways and it goes where it can. It is formed by individuals and groups in an organization. The people in the groups have something in common that links them together. A person can belong to one or more groups. A grapevine communication is a form of informal communication by which people communicates each other without any formal line of communication. It’s called Grapevine because like that of a grape vine it’s impossible to find the origin of information which results in spread of rumours. Grapevine communication is a form of informal business communication, which develops within an organization. It means gossip, usually gossip that spreads and covers a lot of ground (a lot of people), much like vines do. ACKNOWLEDGEMENT At first we desire to express our deepest sense of gratitude of almighty Allah. We are thankful to our University (Leading University, Sylhet) and the respective authorities for providing us an opportunity to take our BBA program. With profound regard we gratefully acknowledge our respected course teacher Md. Shamimul Islam for his generous help and day to day suggestion during preparation of the assignment. He is so much an inspiration and guidance to us that we are, short of words in expression our gratitude. We like to...
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...The word ‘Communication’ has been derived from the Latin word ‘Communis’ which means ‘Common’. Thus ‘Communication’, strictly, stands for sharing of ideas in common. The term ‘Communication’ has many and varied meanings. Popularly speaking, it may refer to the various means or media of transmitting information from one individual to another from one place to another, e.g., telephone telegraph or television. According to some, it primarily concerned with the transmission of information in a governmental organisation e.g., grapevine, the complaint box, the grievance procedure or the formal chain of command. But the concept of communication with which we are primarily concerned is that it is the act of inducing others to interpret an idea in the manner intended by the speaker of writer. If one person speaks or writes something which is not understandable to others, it is no communication. In short, the entire concept of ‘Communication’ in administration includes: 1. Transmission of information, order and instructions from the top administrator to the middle level administrator and down to the ordinary employees. 2. Transmission of reports, ideas, suggestions, complaints, grievances from the lower cadre employees to the top administration. 3. Cross communication between management groups and the worker groups. 4. Communication to the employees or the administration through extra-administration agencies such as union or other interest groups. Herrbert A Simon...
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...at the organization as a whole and understand how separate work groups and departments relate and affect each other - scan the external environment for business opportunities and maintain relationship with business partners, community and enhance corporate social responsibility - Foresee the future of the organization Examples: CEO, President, Vice President OR Human/communication/interpersonal skills -the ability to work effectively with members of one’s work group - manage group, encourage cooperation and resolve conflict - examples: head of department, head of division OR Technical skills -use knowledge for hands on training in applying tools, techniques and procedures -examples: production supervisor, line manager, account manager 3. Discuss two (2) advantages and one (1) disadvantage of tall span of management Advantages 1. Close supervision 2. Close control 3. Rapid communication between subordinates and supervisors 4. Any other relevant answers Disadvantages 1. More costly because need more managers 2. Supervisors tend to get much involve in subordinates work 3. It will cause excessive distance...
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...Good Communication is important in managing a team well. Introduction Communication is one of the basic functions of management in any organization, it is central to manage a team. The communication process represents an exchange of messages; it is a process of transmitting information, ideas, thoughts, opinions and plans between various parts of an organization. By successfully getting the massage across we convey our thoughts and ideas effectively. The way we communicate has a big impact on our ability to get on with people and get the things that we want. “Communication is considered a key ingredient in the recipe for business success” Greenberg (1995:331). Communication skills and the ability to work with others are the main factor contributing to job success, and managing a team. Communication as a process in organization Communication can be defined as the process of meaningful interaction among human beings. “It is the act of passing information and the process by which meanings are exchanged so as to produce understanding.” Mellor (1990:7). People communicate all the time in different ways and levels. Effective communication depends on the right people getting the right information, in the right form, at the right time. It also depends on people’s willingness to receive the communication. Good communication is a two-way process of giving, receiving and responding. (Adirondack, 1998:51) Greenberg (1995) defines communication as the process by which a...
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...Effective Communication in the Workplace Harriet Sanders Organizational Behavior Dr. Tyrone Woodard September 15, 2013 Effective Communication in the Workplace Communication is vital to the success of an organization. Communication refers to the process by which information is transmitted and understood between two or more people (McShane & Glinow, 2013, p. 260). Although organizations tend to rely on other mechanisms such as corporate goals and objectives, communication is what links them together. In order for employees to function properly within an organization, employers, and managers need to focus on how to communicate effectively within its organization. According to McShane & Glinow (2013), “Effective communication is vital to all organizations, so much so that no company could exist without it”. Businesses must succeed all aspects of communication to correspond with new market trends and satisfy customers or clients demand. Therefore, using internal communication, which involves mangers speaking directly with their employees, and external communication which involves the organization members and their stakeholders communicating with one another are required for effective communication in the work environment. I have experienced how a lack of communication can cause major problems in an organization. For example, a few years ago, I worked for a hospital as a Patient Care Technician on a neuroscience unit. The company was owned by a private family and...
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...Communication It's nearly impossible to go through a day without the use of communication. Communication is sending and receiving information between two or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver. The information conveyed can include facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions. Communication Network in Business organization A communication network refers to how information flows within the organization. Information within an organization generally flows through a system, rather than being a free flow. In the words of Adler, “Communication networks are regular patterns of person-to-person relationships through which information flows in an organization.” This means that the flow of information is managed, regulated. and structured. Communication networks may be formal or informal. We will deal with each of these in some detail. Formal Communication Network – A formal communication network is one which is created by management and described with the help of an organizational chart. An organizational chart specifies the hierarchy and the reporting system in the organization. Therefore, in a formal network, information is passed on only through official channels such as memos, bulletins and intranet (email within the organization). The organizational chart implies that information can flow in any of three directions – vertically...
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...Interpersonal Communications Elizabeth Socolofsky CJA/304 December 10, 2012 Timothy Sullivan Communication is something that we use on a daily basis to help us understand the world. Without the use of communication, we would not be able to understand the people around us. In order to understand communication it is very important to look at the different tools that make up communication. This paper will discuss process of verbal and nonverbal communication while also describing the associated components of each. In order to be an effective communicator, someone must learn how to and also to be able to know the difference between listening and hearing. Furthermore, formal and informal channels of communication within the criminal justice organization will be looked at, along with the different barriers to effective communication. Finally, strategies that may be implemented to overcome communication barriers in the criminal justice organization will be touched on. All of these components are key to learn, understand, and be an effective communicator in the criminal justice organization. Communication is a process of exchanging verbal and nonverbal messages in a continuous process. Some key components of communication are; context, sender/encoder, message, recipient/decoder, and feedback. Communication is always affected by the context. The context in which you approach someone...
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...greatly benefited a competitor recently. (i.e. the news about $9M in tax refunds for Macy’s) This would be enough to spark this person’s interest for sure. Then, data and figures should be provided regarding how this change would directly affect our company, not just “because someone else did it.” Be sure to list the advantages and disadvantages, to show that this has been looked at in an objective manner. Is the overall and ongoing benefit worth the cost of changing the way we account for inventory on our P&L’s? (i.e. IT work, reporting changes, legal fees for case vs. U.S., etc.) Making a change like this will have an impact on more than one department. Information like this would be most easily communicated with the use of Powerpoint slides and graphs for quick and easy analysis. This isn’t just an interoffice memo and shouldn’t have that look. It should be presented in a more formal manner. The information should be concise. If it’s too wordy, the actual point of the intended message may not get across, especially with someone who has a lot on their plate. Eliminate repetitive talk. Also, there is no need for small talk in formal communications. Only facts, figures, and recommendations would be required in this instance. Use of jargon doesn’t need to be repeated, but should be defined in a way that is easy to understand. Not knowing your audience could somewhat affect your credibility for...
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...DEVELOPING ORGANIZATIONAL STRUCTURE After reading this chapter, you should be able to: * Define organizational structure and relate how organizational structures develop. * Describe how specialization and departmentalization help an organization achieve its goals. * Distinguish between groups and teams and identify the types of groups that exist in organizations. * Determine how organizations assign responsibility for tasks and delegate authority. * Compare and contrast some common forms of organizational structure. * Describe how communication occurs in organizations. * Analyze a business's use of teams. Rarely is an organization, or any group of individuals working together, able to achieve common objectives without some form of structure, whether that structure is explicitly defined or only implied. Structure is the arrangement or relationship of positions within an organization. An organization's structure develops when managers assign work tasks and activities to specific individuals and work groups and coordinate the diverse activities required to reach the firm's objectives. Organizational charts are visual displays of organizational structure, chain of command, and other relationships. Growth requires organizing--the structuring of human, physical, and financial resources to achieve objectives efficiently and effectively. SPECIALIZATION An organization must first determine what activities are required to achieve its objectives and...
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...Barriers to Effective Communication Michelle Chaney CJA 304 June 27, 2011 Pamela Knothe Everyone uses some form of communication every day. It may be through e-mail, on the telephone, or face-to-face. Knowing when to communicate is as important as knowing what form of communication to use. For individuals in customer service good communication skills, both oral and written, are essential to their responsibilities. Although there is a significant difference between listening and hearing, both play a vital role in how the receiver of a message interprets the communication and if it can hold their interest long enough to understand it. The three components of communication are verbal, nonverbal, and paraverbal. Verbal communication is the verbal exchange of information between two or more people and is the most common form of communication. Nonverbal communication is when someone exchanges information without the use of words. This communication can be a simple nod of the head, a smile, a hand gesture, or even a grimace. Hand gestures are a common form of nonverbal communication in law enforcement. Paraverbal communication is the tone or inflection in the voice that a message is conveyed with. For example, whispering to someone means that no one else should be privy to the information passed along. On the other, shouting could be perceived as anger or ensuring they are heard over a crowd. It depends on the circumstances surrounding the communication at a particular moment...
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...the different kinds of communication channels in organizations. Specify the things that managers should know about using these channels in order to maximize their managerial effectiveness. Page-261 Communication is the process of transmitting information from one person or place to another. The different kinds of communication are listed below: * Kinds of Communication: i) The Communication Process- Communication process displays the whole model of communication and its major components, which are discussed as follows: a. The sender- Sender is the person who thinks or actually builds a message which he wants to convey to another person. b. Encoding- The next step is to encode the message into verbal or symbolic form which can be recognized by receiver. c. Transmitting the message- Sender then transmits the message through various communication channels. d. Noise- Sometimes due to technical difficulties, the message is not properly conveyed to the receiver. These obstacles are known as noise. e. If the message is transmitted to receiver, the next step is decoding, in which the receiver translates the message into an understood message. f. Feedback to sender- It is the return message to the sender that indicates the receiver’s understanding of the message. ii) Formal Communication Channels- ...
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