...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...It is however possible for people to come together for a common goal. It does not matter how they are going to achieve their goal but the common thing that they want to achieve plays a very important role in taming people to put their differences aside and work together. Rothwell (2008, p.23) argues that it is mandatory for a leader in a business to be very good at people-skills for it is the people working at the business that are the most important people in the business. Without employees in a business then the business does not achieve its goals. They are the people that make things move. There is therefore no escaping people-skills if a business venture is to highly perform. “Management is nothing more than motivating other people”. These are the words of Lee Iacocca – former CEO Chrysler. It is therefore important for a manager to have some basic tips on how to manage people. It is vital that a manager delegates most of the objectives set to achieve so that he or she gets time to manage the team he or she has been given to manage. It also helps the manager to clear his or her mind. It is very important that the person who delegates has a clear head on his or her shoulders. Pearce and Conger (2002, p.41) identify that one of the most important “X factor” is team work. A strong team delivers most of the things put before it. This paper will focus on teamwork and critically analyse it on how it can be used to improve performance. When people come...
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...MANAGING CHANGE WITH AN INTERCULTURAL TEAM Master’s (one year) thesis in Informatics (15 credits) Lee Wennerström 2012MAGI11 I Title: Managing change with an intercultural team Publishing year: 2013 Author: Lee Wennerström Supervisor: Anders Hjalmarsson Abstract: The study explores the subjects of organizational change and management of intercultural teams. The goal of the study is to spread knowledge about how an intercultural team should be managed in order to assure the best possible success of an organizational change initiative. It has long been recognized that organizations constantly need to change in order to stay competitive. At the same time it has also been recognized that organizations today operate on the global arena with operations spread to many different parts of the world. It is thus important to understand how an intercultural team should be managed in order to assure the success of an organizational change initiative. The aim of this study has been to provide information and guidelines that may be used by academia as well as professionals to better understand how to manage an intercultural team that conducts an organizational change. A total of six different guidelines have been presented in this research - each one important in assuring an effective teamwork and a successful organizational change. The study has been conducted using a qualitative research approach and the method used for gathering data has been interviews as well as literature studies...
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...client and agency emphasizing its resources on client’s needs. It has the responsibility of handling the client’s expectations such as managing the client’s business, having good knowledge of the product, business and market. Basically, an excellent account person is a master of being a generalist. The account management team have a clear understanding for every departments in the agency such as creative, media, internal services and able to take proper client briefs; good planner for the whole advertising programme. In addition, the objective of account management is to handle the client’s account and advertising agency properly in order to develop an advertising strategy so that the client’s sales will be increased. The role of account management is essential for the smooth performance of an advertising agency because account management is the liaison between client and agency. The role of account management is to maintain a smooth communication with the client, develop a team spirit and getting mutual cooperation between client and agency. Lack of communication and misconceptions will occur if the account management team is not well functioning. Therefore, it is important that the account management team should have the ability to communicate clear briefs from the client to other departments like creative, media and research. Communication between client and agency will be smoothened as account manager will constantly update both client and agency on progress made. Moreover...
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...event, all this need to structured, planned and well-organized. Since different projects are conducted and managed by people, and are involved in the whole project process, i.e. from initiating to conclusion. Thus, the project management domain not only needs a well-organized and competent manager, but also a good effective leader who will lead the team in most efficacious manner. The essay elaborate and addresses the importance, necessity and role of leadership, discussing how it works and ways to enhance the effectiveness of project teams. Salas, Dickinson, Converse and Tannenbaum (1992) stated a good definition of 'team' as; A distinguishable set of two or more people interact, interdependently towards the common goal and mission, and have been assigned unique and specified role to perform, and who got a limited life span of membership. This refers to a higher interdependency among team members. This interdependence needs communication and harmonization among its members to achieve team goals. Thus, the success of team requires appropriate individual member contribution and best way in which these contributions combined into team response. (Hinsz, Tindale, & Vollrath, 1997) Since, Leader is a person who laid down the directions in an effort and have an authority over people to follow that particular direction. There is an important fact that the leader must have the ability in forming, facilitating and leading the project team. Nevertheless, sound knowledge that defines...
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...IT MANAGEMENT – Managing People 1 IT Management: Managing People 1 David McKean BookBoon By: MGNT 6040: Current Readings in Management of Technology IT MANAGEMENT – Managing People 2 Contents About the author and IT Leaders Ltd 3 1 The secret to good IT management 4 2 What makes a successfully IT manager? 5 3 Team Leadership 7 4 Business relationship management 10 5 Working with senior execs – Networking & politics 6 Conclusion IT MANAGEMENT – Managing People 3 About the author and IT Leaders Ltd David McKean, former CIO, has worked with many national companies worldwide, including AT&T, UPC in Holland, and C&W in the U.K. David is now the managing director of IT Leaders Ltd, a leading provider of IT management training. IT Leaders Ltd provides training courses to the public, as well as distance learning courses and in house courses. All IT Leaders courses are accredited by the Institute of Leadership and Management and presented by former CIO’s and senior directors. IT Leaders Ltd’s clients include Accenture, Alstom, Barclays, Capita, DHL, HSBC, Phillips, and many more large organizations. IT Leaders Ltd programs focus on 8 key IT Leadership elements, including “organizational politics for IT managers, leading IT teams, business and IT strategy, technology innovation, crisis leadership, business change leadership, senior level influencing, and corporate leadership”. The IT management and commercial...
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...( all info that is in black is in my own words and can be straight put on the leaflet) time management Time management – so that a good job can be done at your workplace and keep your employer happy is by managing your time. This has in it things like getting to work on time and completing the task in the time that’s has been given to you to finish in. Time management is also really important as you have to make sure that you don’t waste needed company time by going to your personal issues that are not to do with the job. but, if you get to work on time every day or maybe early, as well as completing the task on time; it is valued by the employer as this shows you motivation towards your job and the employer know that you are willing to do a great job. In order to make the best use of your time at your workplace, you need to manage your time effectively. You can do this is several ways; these are couple of good ways of managing your time: Take control of your time – you can do this by using a diary which would help you to remember which task has to be done by what time. Protect your time space – this is by handling interruptions, making sure that when you get to work, you’re in your work zone and not get interrupted by other activities taking place around you. Electronic online diary is another way of managing your time as you can keep a record of meetings, appointments etc and the advantage of this is that the information is with you all the...
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...growing sector in the UK currently. The UK care homes market is estimated to be worth £10.1 billion. Healthcare Management Solutions has been providing its service to the care home industry for many years, initially with a team of 200 employees. The Company recently merged with another care home provider which resulted in the expansion of the organisation and now the company employees about 3000 staff nationwide. It has been a positive change from the expansion perspective of the organisation however the merger with another provider had a major impact of the existing employees. “Dynamics of the merger process as an attempt to combine different organisational cultures.” (Buono 1985) The quote states that mergers can be optimistic and can help achieve better results in the company’s performance. However not all mergers may work well for employees, and for both merging organisation it is a hard time not only with merging with another company and adapting to their ways of working but also to also retain existing employee commitment is equally important. The managing director resigned as he was not happy with the new changes and structure of the new merger. The position was offered to the merging director who accepted the position. The new managing director has no understanding of the new company, and most importantly had a...
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...seem as talked about is the difference in age. What many do not realize is that assuming all ages work the same way can be detrimental for not only the manager but the worker and company as well. When different age groups are combined to work, without proper accommodation, intergenerational conflict will occur. This is why understanding the different generations, including their values, attitudes and beliefs is important so that this conflict can be avoided. Once the different generations are understood, there are a few things a manager can do to ensure that their team will be able to work effectively. A Diverse Workplace; Creating Effective Cross-Generational Work Teams Generation gaps within the workplace are common and can create serious problems. According to Gregg Hammill, “This is the first time in American history that we have had four different generations working side-by-side in the workplace”. To create an effective cross generational work team, one must first understand the conflict that occurs and why when they are all put together without accommodation. After that, it is important to separately analyze each generation and their values, beliefs, and how they work. It is at that point, that a manager can effectively put together a cross generational team together by understanding and accommodating for each generation. Differences in Generations As with any situation, when there are misunderstandings, conflict often arises. When talking...
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...of cultures in businesses creating diverse working conditions in companies large and small. Therefore in management it is vital for leaders to be diverse in their management and communication techniques. Because each individual is uniquely different, it is essential that managers understand their role in creating peaceful working environments with effective communication, compassion and understanding for each worker’s background. This paper will outline topics such as; the importance of effective communication, employee development and coaching. It will also analyze different management styles and discuss why each manager should mix several management styles together in order to be effective in dealing with such diversity. According to dictionary.com, communication is defined as the imparting or interchange of thoughts, opinions, or information by speech, writing or signs. It is not only important for managers to understand how effective they can be based on their communication techniques but also understand that each team member or subordinate will respond differently to each form of communication. In the workplace, managers can communicate with their teams via e-mail, telephone, web casts, text messages, instant messages and face to face. Being a great manager is about learning which communication technique works best for each individual. One mistake that managers make when dealing with a wide range of employees: believing that what works for one individual will work for all...
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...Managing Conflict in the Workplace Professional Development, MBA 525 Managing Conflict in the Workplace Introduction Conflict is something we all have experienced or will experience sometime in our lives; one could say conflict is inevitable. Conflict can sometimes get out of hand and can cause havoc in a person’s work life and family life. Conflict is perceived incompatible differences that result in interference or opposition (Robbins, Coutler, 2011). Whether the differences are real or not is irrelevant (Robbins, Coutler, 2011). If people in a group perceive that differences exist, then there is conflict (Robbins, Coutler, 2011). Because of the environment we live in, the strategic alignment of organization’s expanding their workforce globally, the strategic business goals alignment of workplace diversity initiatives, and companies expanding more into work teams and workgroups; conflict in the workplace has become inevitable. There will always be differences in opinions among work groups; however; effectively managing conflict is the key to balancing conflict resolution in the workplace. Recognizing Conflict Being able to recognize the causes of conflict is an important part of preventing conflict (Pace, 2006). When conflict can be recognized a solution can be created to limit conflict in the workplace. There will be varies opinions in the workplace and work teams; however, when conflict...
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...THE BRITISH COMPUTER SOCIETY Case Study of Successful Complex IT Projects AUGUST 2006 Case Study of Successful, Complex IT Projects Table of Contents Executive Summary .......................................................................................................3 Introduction....................................................................................................................5 Background to the study ............................................................................................5 The complexity of IT projects....................................................................................6 Part I: Research Methodology .....................................................................................11 Part II: Case Description..............................................................................................14 eCourier company background ................................................................................14 eCourier industry background..................................................................................16 eCourier technological issues ..................................................................................16 LogicaCMG company background..........................................................................17 LogicaCMG industry background ...........................................................................18 LogicaCMG technological issues ...............................
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...Soft skills enhance your technical skills. © iStockphoto/peepo In almost all jobs, your people skills – also known as "soft skills" – have as much of an impact on your success as your technical skills. That's especially true when you're in a management or leadership role. The importance of having solid people skills transcends industry and profession; so, whether you lead people, aspire to lead people, or work within a team of professionals, you need to apply people skills to achieve your objectives. So, how good are your people skills? Take this short quiz to assess your current skill levels. Once you've answered these questions, we can then point you toward specific tools and resources that you can use to develop and improve this important area of competency. How Good Are Your People Skills? Take the online test below, and click the "Calculate my total" button at the foot of the test to assess your people skills. Instructions: For each statement, click the button in the column that best describes you. Please answer questions as you actually are (rather than how you think you should be), and don't worry if some questions seem to score in the 'wrong direction'. When you are finished, please click the 'Calculate My Total' button at the bottom of the test. Statement Not at all Rarely Some times Often Very Often 1 I make sure that I display the same standards of behavior that I expect from other people. 2 When providing feedback, I wait until...
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...FINAL PAPER COMMUNICATION IN TEAMS/GROUPS Do you ever wonder what makes teams more effective in the communication channel? Do you ever wonder how you can make your teams grow effectively by learning from one another? I have been introduced to several topics in this course but the communication research that I would like to continue to would be communications in teams/or groups. Communication is the process through which the sender conveys a message that the receiver readily receives and understands. The function of team communication is to empower and inform the team with one vision and common goal. Team communication enables the members to be on the same side, which increases motivation and productivity. Members produce tasks and meet goals more effectively when they send and receive the right information at the right time. Members will differ based on learning style, job level and responsibility, and specific task. Leaders must know their members well enough to know who can handle how much information, as well as help each member understand the impact he has on the team, the project or the company. All team members can contribute to the overall effectiveness of their unit by observing a few procedures. Foremost, members should converse freely about the project, especially any problems or concerns they have, focusing on specific actions or work-related behaviors. They should actively listen, clarifying what they hear with questions or by paraphrasing...
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...November, 2011 Topic: Effective communication is critical to a manager’s success and subsequently the organization’s success. With the use of relevant theory, discuss the validity of this statement. The ability to communicate effectively is an art that can be used in many areas of your life, from employment and education to parenting and relationships. An effective communicator takes into account the audience’s information needs, the cultural background and gender of the audience and considers audience's knowledge of the subject. Effective communication is a process through which the sender conveys a message that the receiver readily receives and understands. It is a two-way process instead of a one-way process. Effective communication means also paying attention to the nonverbal cues of the receiver. People who are listening attentively will often give you eye contact or a gesture such as a smile or a nod of the head to let you know they are listening. Effective communication is essential to a manager’s success. Managers are responsible for making decisions, allocating resources and directing the activities of employees to achieve its goals of the organization. It is very important that they develop their interpersonal skills. Managers face barriers that distort the interpersonal communication process. These barriers to effective communication are filtering, emotions, information overload, selective perception, language, silence, communication apprehension, gender differences...
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