... 1) A Service is an act or performance offered by one party to another. They are economic activities that create value and provide benefits for customers at specific times and places as a result of bringing desired change. 2) Everybody knows that services and products are differ in but most of us doesn’t know which points specify these differences. Characteristics of services makes the differ between services and products and according to different sources these characteristics are start from 4 and it goes to 7. 3) First point is Intangibility. Services intangible so they cannot be touched, gripped, smelled or tasted like products so it sometimes may be handicap for the consumer for trusting the quality of services. 4) Perishability is another point. Services cannot be stored for future use because they are produced and consumed at the same time so they are perishable if they will not be used when they should be used. Best example is flights. If an airline cannot sell all the tickets for a flight, empty seats are lost business oppurtunity for the airline. 5) Inseparability: Inseparability is an important characteristic of services which proves challenging to service management industry. A key distinguishing feature of service marketing is that the service provision and provider are inseparable from the service consumption and consumer and it is believed to enable consumers to affect or shape the performance and quality of the service 6) Variability...
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...The Characteristics of A Place Called Home Kimberly Rodgers BSHS/461 December 21, 2011 Instructor: Therese Schmoll Inside A Place Called Home The writer of this paper had an opportunity to commit her time and dedication to do field experience at an organization named A Place Called Home. In this paper the writer will explain the characteristics and environments of this organization. It will show how the organization is governed and who the key stakeholders are. It will describe the different strategies the organization uses for public relations, and give details on certain trends this organization has, and how well they are managing the trends. A Place Called Home also known as APCH is a local non-profit organization that provides the at risk youth a chance to be in a positive environment. APCH has a very secured and welcoming family ambiance that strives to offer a variety of services to those in need within the community. They are located in South Central Los Angeles and are very well supported within the community around them. The mission and vision of APCH is specially designed to help the community and is very achievable. Their mission states, “A Place Called Home is a safe haven in South Central Los Angeles where underserved youth are empowered to take ownership of the quality and direction of their lives through programs in education, arts, and well-being; and are inspired to make a meaningful difference in their community and the world.” ("A Place...
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...1. Introduction Services’ marketing is a sub field of marketing which covers the marketing of both goods and services. Goods marketing include the marketing of fast moving consumer goods (FMCG) and durables. Services marketing typically refer to the marketing of both business to consumer and business to business services. Common examples of service marketing are found in telecommunications, air travel, health care, financial services, all types of hospitality services, car rental services, and professional services. Services are economic activities, rather than tangible products, offered by one party to another. Rendering a service to recipients, objects, or other assets depends on a time-sensitive performance to bring about the desired result. In exchange for money, time, and effort, service customers expect value from access to goods, labor, professional skills, facilities, networks, and systems; but they do not normally take ownership of any of the physical elements involved. Services’ marketing is a form of marketing that focuses on selling services. They can be tricky to sell, and the marketing approach for them is much different than the approach for products. Some companies offer both products and services and must use a mixture of styles; for example, a store that sells computers also tends to also help people select computers and provide computer repair. Such a store must market both its products and the supporting services it offers to appeal to customers. 1.1 Origin...
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...Characteristics and Environments of a Human Service Organization Lorie Janovsky BSHS/462 June 11, 2012 Kara Coleman Characteristics and Environments of a Human Service Organization When an individual is seeking help with issues that may arise in their life, finding the right human service organization is essential. The object of this paper is to evaluate one human service agency’s mission and values, stakeholders influence on the agency, marketing and public relations of the agency, and value of diversity demonstrated within the agency. The agency chosen is The United Way of Central Massachusetts. The United Way of Central Massachusetts The United Way of Central Massachusetts made a commitment to improve the lives of people in the community (United Way of Central Mass, 2010). Their vision is to have “a world where all individuals and families achieve their human potential through education, income stability, and healthy lives” (United Way Worldwide, 2012). The mission of The United Way is “to improve lives by mobilizing the caring power of communities around the world to advance the common good” (United Way Worldwide, 2012). The United Way began back in 1887 by a Denver woman, a priest, two ministers, and a rabbi (United Way Worldwide, 2012). The organization was created “to serve as an agent to collect funds for local charities, as well as to coordinate relief services, counsel and refer clients to cooperating agencies, and make emergency assistance grants in cases...
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...Characteristics of a Human Services Organization Jeniel Petrovich University of Phoenix BSHS/462 October 24, 2011 The Harbor House of Central Florida is a local nonprofit organization that seeks to eradicate domestic violence through education and advocacy. They are the only state certified domestic violence center in Orange County, Florida. They provide a safe haven for survivors and promise a better future through educational programs and dedication (Harbor House, 2011). This paper will discuss this organization, as well as its vision and mission. The paper will also address how the organization is governed and staffed, their key stakeholders, and how they influence the organization. It will also discuss the community collaborations, marketing, and public relations strategies employed. Finally, the paper will discuss how Harbor House of Central Florida demonstrates the valuing of diversity, as well as the environmental trends they are facing and how they handle them. The vision and mission of the Harbor House of Central Florida is to “eliminate domestic violence by providing safety, shelter, counseling, education, advocacy and justice (Harbor House, 2011)”. They do this through their five main programs; emergency shelter, children’s services, community outreach, legal advocacy services, and educating the community and professionals. They provide counseling services for the women and children who utilize their services every year. Understanding that cases of domestic...
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...A service guarantee is a marketing tool that service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, as well as to institutionalize and professionalize their internal management of customer complaint and service recovery [Gremler, 2009]. For products, a service guarantee usually comes in the form of a warranty that allows customers to reclaim money or compensate their product during a specific time period as stated in the warranty if the product proves to be defective during this time period. However, unlike products, services are often not guaranteed because the same service cannot be returned to the customer as compensation as well as the experience of the service is intangible. Therefore, the main problem that most service firms face is how they can provide a service guarantee for their services to entitle customers a form of compensation under the circumstances of a service delivery failure. According to Bateson & Hoffman, there are three types of service guarantees. The first is an unconditional guarantee that promises complete customer satisfaction either at a minimum, a full refund or a complete-no-cost problem resolution for customers. The second type of guarantee is the specific result guarantee that applies only to specific steps or outputs in the service delivery process and is considered milder than an explicit unconditional guarantee because the conditions for triggering the guarantee...
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...Characteristics and Environments of a Human Service Organization Paper Latischa Harris BSHS 462 April 8, 2012 Jane Flournoy Characteristics and Environments of a Human Service Organization Paper Kids Resource Network was founded in 1985, moving into El Paso County, Colorado in 1992. In 2001, Kids Resource Network (KRNCS) broke into two separate offices making KRNCS its own child placement agency. KRNCS works with many diverse children and families, who all have different and special needs. Working with children from ages 0-18 years of age and sometimes young adults up to the age of 21 should there be special circumstances. KRNCS works to reunify children in a safe and stable family environment. Should a child be unable to return to their biological family, KRNCS helps to locate and finalize a permanent placement. In addition to foster/adoptive success, the site also provides a wide variety of community services such as: CFI/mediation, therapy (individual, family, couples), home studies, contractual adoptive services inner and out of state, family preservation, supervised parenting time, classes such as CPR, first aid, and parenting classes, parent child interactional, and life skills. Rashida Gordon is a case worker for the Kids Resource Network of Colorado Springs, Colorado. Rashida is a therapist, who uses client centered therapy as her approach. She believes in order to assist in behavioral changes; one must have emphasis in that one person to focus. KRNCS main...
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...Characteristics and Environments of a Human Service Organization Name School Class Date Instructor Characteristics and Environments of a Human Service Organization Violence toward animals and children are some of the most horrific crimes one can commit. Animals and children are defenseless when it comes to protecting themselves against a person who abuses. The American Humane Association is one of the Nation’s leading advocates for children and animals. This organization is the only national organization advocating for both animals and children. Lewis, Packard, and Lewis (2007), state “Management in human service settings is a highly challenging task, primarily because the factors that differentiate nonprofit organizations from profitmaking firms are the same ones that tend to make management difficult” (Lewis, Packard, & Lewis, (2007a), p. 22). The American Humane Association demonstrates effective planning that meet the organizations vision and mission. The multicultural organization includes key stakeholders, the community, and staff in all aspects of building a strong environment with credible characteristics. Vision and Mission A vision and mission statement for an organization should articulate in essence where the organization believes its purpose and place is in the world. Since 1887, The American Humane Association has provided leadership in “developing policies, legislation, curricula and training programs - and taking actions...
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...Question 2 Most organizations today are offering service guarantee in their service offer. Discuss the characteristics of a good service guarantee and its benefits. Evaluate the following service guarantee offered by a restaurant for its home delivery services: “30 minutes guarantee. 10% discount on delayed delivery orders”. Answer: A service guarantee is a marketing tool that service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, as well as to institutionalize and professionalize their internal management of customer complaint and service recovery [Gremler, 2009]. For products, a service guarantee usually comes in the form of a warranty that allows customers to reclaim money or compensate their product during a specific time period as stated in the warranty if the product proves to be defective during this time period. However, unlike products, services are often not guaranteed because the same service cannot be returned to the customer as compensation as well as the experience of the service is intangible. Therefore, the main problem that most service firms face is how they can provide a service guarantee for their services to entitle customers a form of compensation under the circumstances of a service delivery failure. According to Bateson & Hoffman, there are three types of service guarantees. The first is an unconditional guarantee that promises complete customer satisfaction either at...
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...Characteristics and Environments of a Human Service Organization Nicole Kirk BSHS/462 August 6, 2012 Karen Korotzer Characteristics and Environments of a Human Service Organization The local organization chosen is the E. Carlton Powell Hospice Center, which provides care within the center for patients who have been given 6 months or less to live and are not able to remain in their homes. Apart from the hospice center they also have a home care agency that provides care for patients that remain in their home or in nursing facilities. This paper will discuss the vision, mission, how it is governed and staffed, the stakeholders and their influences on the organization, marketing strategies and importance, values of diversity, and any environmental trends in which they are faced. Mission and Vision The Community Home Care and Hospice provides care within the Carolinas and is the largest provider. The agency was developed in 1995, by the Carrolton Management Corporation. The agency has grown in response to the increase in admissions, the 24/7 care, and the efforts of personal care. The foundation is non-profit 501 © 3 organization. The mission and visions of the agency is: “As a charitable wing of Community Home Care Hospice, the Community Hospice Foundation raises funds to support the crusade against life-limiting conditions by contributing to community awareness and education; scholarships and research; and programs that engage in the practical ministry...
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...Characteristics and Environments of a Human Service Organization The Peace Corps is a federally funded national organization that helps people in mostly third world countries with education, health, nutrition, youth development, and agricultural needs by means of volunteers (“Peace Corps”, 2012). The following will go into detail about this organizations vision, how it is staffed, who the stakeholders are, public relations, diversity, and environmental trends of the Peace Corps. Vision and Mission The vision and mission statement of the Peace Corps is very clear and simple. According to “Peace Corps” (2008), “The Peace Corps' mission has three simple goals: 1. Helping the people of interested countries in meeting their need for trained men and women. 2. Helping promote a better understanding of Americans on the part of the peoples served. 3. Helping promote a better understanding of other peoples on the part of Americans” (About Us). Governed and Staffed The Peace Corps is a national organization that is governed and staffed by people who are dedicated leaders. The leadership involves not only a director and deputy director, but also is staffed globally by three different individuals which are regional directors in Africa, Asia, and Inter-America and the Pacific (“Peace Corps”, 2010). Although the Peace Corps is a national organization the U.S Government is part of the executive branch because this is a federal agency. The person that selects the directors is...
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...Skills and Characteristics of Mental Health Human Services Workers Michelle Humble BSHS 471 December 11, 2011 Deborah Machold Skills and Characteristics of Mental Health Human Services Workers Working in the human service field can be a very trying job for many people. I believe that there are those that were born to be that way and those that have been taught to be caring and compassionate. While not every person is cut out to be on the front line of this field, those that are become very special people. Willing to give up their lives and time to help others and not make allot of money doing so. This group of people has a unique personality that is not taught or handed out to everyone. The people that work in the human service field are a special class of people and help to make our current world a better place. Training and knowledge is just the beginning of what is needed to be successful in the human service field. A human service worker must be able to put personal prejudices aside to be able to help his or her client in the appropriate manner. Putting aside personal prejudices does not mean putting aside common sense. Ethics are another key point to be successful, without this then one truly cannot freely see the entire big picture. Not being judgmental is another key point, you are seeing them or helping them for a reason, the last thing your client needs is to be pointed at continuously be told that what they did was wrong. Education is an important...
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...Characteristics and Environments of a Human Service Organization Paper Alex Monroe BSHS 461 - Building Community in Human Service Organizations University of Phoenix October 29, 2013 Peter Petsas Jr., LCSW Characteristics and Environments of a Human Service Organization Paper Introduction Habitat for Humanity (HFH) International is the lead voice on a worldwide level in regards to the issues of poverty housing. This organization also addresses the issues of poverty housing through its affiliates on national, state, and local levels. In the U.S. alone Habitat has over 1,500 affiliates in cities, counties, and states all over the country. Founded and established by the late Millard Fuller and his wife Linda in 1976 Habitat for Humanity has been a major force in providing affordable housing for poverty stricken and low-income families all over the world. According to Habitat for Humanity International (2013), “Habitat has helped build or repair more than 600,000 houses and served more than 3 million people around the world” (Habitat today). For the last 37 years Habitat for Humanity has worked tirelessly providing housing for families who cannot obtain homeownership through traditional means. Vision and Mission In the United States there are over 46 million individuals living in poverty (Thomas Reuters Corporation, 2013). With minimum wage not having the capability to keep up with the rising costs of living working individuals struggle to maintain sufficient housing...
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...Applying the Basic Priniciples of Science and Methods of Scientific Inquiry Observation: The plants that are on the left side of the flowerbed are growing better than the flowers on the right side of the flowerbed. There is a dog that constantly pees on the left side of the flowerbed. The left side of the flowerbed receives more sunlight than the right side. Problem: The plants on the right side of the flowerbed are not growing as well as the flowers on the left side of the flowerbed Hypothesis One: Because the left side of the flowerbed receives more sun light, the flowers grow better on that side. Hypothesis Two: The flowers on the left side grow better than the right side because of the sunlight and dog pee combination. Experiment: Collect samples of the soil from both sides of the flowerbed. Test the soil for nutrients. Note the amount of time the flowers on each side of the flowerbed receives sunlight. Water the flowerbed as usual. Note how often the dog pees on the flowerbed. Place some of the flowers that are on the right side of the flowerbed in another container using the same soil they are growing in and put on the left side of the flowerbed so that they receive the same amount of sunlight as the plants that are growing well. Observation of Experiment: The results from the soil sample testing for nutrients revealed that there are elevated levels of nitrogen in the...
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...end-users; this entails all of the characteristics of the customer. These characteristics include the following: * Geographic characteristics * Demographic characteristics * Psychographic characteristics * Behavioral characteristics These characteristics all combined can identify the exact group of end-users that are targeted by companies like Netflix. Geographic characteristics Geographic characteristics, also known as geographic segmentations, include the details the operation area of the company. Netflix is viewed on an international market, which implies that the operating area is the global streaming market, at least in this case. Netflix doesn’t focus on all countries yet, their main focus is, according to the recent data, on the following countries: * * USA * Canada * Ireland * UK * Norway * Sweden * Denmark * Finland * The Netherlands Another detail of the operation area of Netflix is the internet. Netflix is mainly operating and generating cash flows from the World Wide Web. This identifies the customers to only the potential customers that have access to the World Wide Web. Demographic characteristics Demographic characteristics, also known as the Demographic segmentations, include the details of the customer’s categories that are targeted by the companies. These categories are for example: age, gender, income, education etc. Age and family life cycle The services of Netflix vary from children programs...
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