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Claims Processing Model: Veterans Benefits Administration (VBA)

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Based on principles of Mission Command, my organizational leader adhered to the philosophy of Mission Command by creating a shared understanding and by providing a clear commander’s intent during the Department of Veterans Affairs (DVA) Transformation Initiative. In 2012, the Department of Veteran Affairs, Veterans Benefits Administration moved from the Claims Process Improvement Model (CPI) into the new transformational model. This resulted in a complete overhaul of the Veterans Benefits Administration (VBA) disability claims processing model. The transformation of the claims processing model included three transformational initiatives, people, processes, and technology. Within the RO, the Veterans Service Center Manager (VSCM) is responsible

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