...Consultant and Client Communication MGT 527 January 28, 2013 Sarah Nelson Consultant and Client Communication Within an organization effective commination requires clear objectives along with sound strategies. In each business communication is crucial. Whether big or small the most effective instrument in organizations pertains to communication. Misunderstanding and challenges emerge with one-on-one interactions. Nevertheless, businesses influence effective communication strategies through persistent communication. However, a conductive environment on every level opens the door to communication whereby enabling the organizational members freely to express their ideas, criticisms, and feedback. When managers engage in conversation with employees “specially,” about their ideas, viewpoints on the emerging issues in customer and service production as well as the business environment develops an inclusive culture that demonstrate significant results. In the economy of business financial organizations explicate their vision for success in developing a long relationship. However, the vision of a company is to interact effectively with future as well as existing customers. In addition, advisors in finance serve as team members who assist in developing the mission as a reality. Organizations run effectively because of the complementary aspects of both organizational finance and advisors. Nevertheless, this paper pertains to the unit of business that involves a consultant solving...
Words: 1167 - Pages: 5
...I felt the associate gave me ample amount of time to say what I intended. He sounded very patient and would often restate himself to make sure he had understood my question. In this interaction, it was difficult to determine if my relative ease during this call was due to my own comfort level with pseudostuttering or because this associate seemed very patient and respectful without sounding rushed or giving me the impression he wanted to end our interaction as swiftly as possible. Anytime I was asked to repeat myself, I had an increase in anxiety and nervousness, despite knowing that I was not having an in-person interaction. Following the remaining phone calls, I definitely noticed a feeling of physical tension, specifically in my throat, the back of my neck, and shoulders. The sensation in my throat was very similar to days in which I've had to talk a lot or have been yelling for an extended period of time. I found my experiences during in-person interactions particularly uncomfortable. Throughout each of these interactions, I definitely felt nervous, a sensation that did not abate regardless of the number of times I pseudostuttered. This contrasted greatly with my phone interactions where I gradually became more comfortable over the course of the...
Words: 1236 - Pages: 5
...This article provides a brief introduction of Alzheimer’s Dementia and present two conversations involving the participants with and without Alzheimer’s Dementia. Specifically, the authors discuss the concept of ‘order’ in conversation and the central importance of interactional monitoring. Alzheimer’s Dementia (DAT) is characterized by multiple cognitive deficits that represent a significant reduction in premorbid functioning, and a significant impairment in occupational or social functioning. A diagnosis requires the presents of memory impairment and one or more of the following: language impairment, aphasia, apraxia, agnosia, or the disturbance of executive function. The article then discusses how DAT affects communication. Difficulties...
Words: 410 - Pages: 2
...CRM - Customer Relationship Management System www.xincrm.com Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. phases The three phases in which CRM support the relationship between a business and its customers are to: Acquire: CRM can help a business acquire new customers through contact management, selling, and fulfillment. Enhance: web-enabled CRM combined with customer service tools offers customers service from a team of sales and service specialists, which offers customers the convenience of one-stop shopping. Retain: CRM software and databases enable a business to identify and reward its loyal customers and further develop its targeted marketing and relationship marketing initiatives. Benefits of CRM The use of a CRM system will confer several advantages to a company: Quality and efficiency Decreased costs Decision support Enterprise...
Words: 935 - Pages: 4
...CONSULTING FAQ ▪ Objective This is a BITS2BSCHOOL initiative to form a ‘Frequently Asked Questionnaire’ on Management Consulting for the aspiring consultants on this e-group. This FAQ has been compiled from answers provided by a panel of Consultant BITSians, to consulting relating questions posed by this group. ▪ FAQ Structure The questions have been classified into the following sections: B Schools and Academic background (pre and during MBA) Professional work experience (pre MBA) and expectations Post MBA Consulting experience Interpersonal Skills and Networking FAQ B SCHOOLS AND ACADEMIC BACKGROUND (PRE AND DURING MBA) Q1. When evaluating MBA programs, what are the key characteristics to consider for an aspiring consultant? In other words, what are the different parameters based on which, one can shortlist & differentiate universities for a consulting major. While Consulting companies recruit heavily from a core set of schools (typically 5 or 6 top schools), almost all Consulting firms recruit from most of the top 10 or top 15 schools. When evaluating an MBA program, it is important to consider the location, interest in living there and how good the program is. One can gather this information by networking with alumni and current students. While targeting a school with consulting in mind is one way to go, it is essential to keep an open mind. Most students figure out their interests and career paths while at school and not before. As...
Words: 2669 - Pages: 11
...I use the ecological systems theory when evaluating the interconnectedness of individuals, families, institutions, and societies. Individuals exist within an environment comprised of five layers, including the microsystem, ecosystem, microsystem, and the chronosystem. When examining a social problem, such as domestic violence, applying the ecological systems theory can enhance your understanding of the systemic interactions of the levels and the individual’s relationship to their environment. If a married woman is a victim of domestic violence, you could examine the interaction between the woman and her environment. The interactions between the levels can have a positive and negative impact on the person. For instance, the woman may be...
Words: 405 - Pages: 2
...sustainable competitive advantage in the marketplace. The implementation of a one-to-one programme within an emerging economy is the focus of this paper, specifically in the financial services environment. The steps in the implementation of CRM as proposed by Peppers, Rogers and Dorf (1999b) are examined and the effect on customer service in an emerging market is investigated. The findings indicate that there are positive associations with these steps and customer service. INTRODUCTION Changes in customer expectations can be identified throughout the world. Customer relationship management (CRM) strategies have become increasingly important worldwide due to these changes in expectations from customers as well as changes in the nature of markets. Changes have been noted across the world, but opportunities present themselves in South Africa and other developing countries for CRM strategies. Customer Relationship Management (CRM) is a managerial philosophy that seeks to build long term relationships with customers. CRM can be defined as “the development and maintenance of mutually beneficial long-term relationships with strategically significant customers” (Buttle, 2000). Under certain circumstances it may result in the termination of relationships (du Plessis, Jooste & Strydom, 2001). It can also Adele Berndt is currently an Associate Professor in Marketing at the University of Johannesburg. Her areas of specialisation...
Words: 3911 - Pages: 16
...Apple, Inc. NETW583 Strategic Management of Technology Table of Contents Technology Strategy...1 Core Competencies …2 Industry Dynamics…3 Technology Sourcing and Internal Innovation…4 Product Development Strategy…5 Strategy to Protect Innovation…6 Technology Strategy Apple’s technology strategy is to change the world through technology. They have remodeled the field of consumer electronics. This was not always the case. Initial Apple products such as the Next computer, the Newton PDA, the Lisa computer, the Pippin player and the Apple TV did not do so well. In fact, Apple’s ability to rise above the tide and be successful was in doubt as compared to its competitors like Microsoft. Currently, Apple is among the most profitable and innovative companies in the world with the largest market share for tablets. Creating a good technology strategy is normally a messy affair. Apple’s ability to anticipate and distinguish the direction emerging markets in technology take has been essential to its technology strategy. It has been able to track strategic technologies and use forecast to plan corporate strategies. Apple focuses on product discovery with the goal of creating innovative products that are not understood yet. This underlines its strategy statement, to contribute to the world by making tools for the mind that advances humankind. In order to meet this goal, Apple has continually involved stakeholders. Steve Jobs for example was able to convince record...
Words: 1969 - Pages: 8
...Executive Summary This memorandum addresses some of the key issues with Edward Jones, which includes the lack of an online presence, possible cannibalization from larger firms, and the inability to manage funds from institutional investors. I conclude that the most effective of all of the theorized strategies would be a combination of Edward Jones’ original business model with an online platform. This plan would allow Edward Jones to stay true to its fundamentals, as well as attract new clientele and provide better service to its existing clients. Introduction Edward Jones has become the fourth largest brokerage firm in the United States. By holding on to a fundamental business strategy based on the core concepts of close client relationship and long-term investment focus, Edward Jones was able to offer excellent service and performance. However, with the industry rapidly changing, Edward Jones must evaluate its core values to sustain its competitive advantage but in a manner that will allow them to expand its services, and continue to compete with the top players in the industry. Key Issues and Problems When observing Edward Jones Financial, I found three critical issues and problems with the firm. Edward Jones built its business model around creating an environment that would allow entrepreneurs to thrive and run their own businesses to a certain extent. This is what originally led to Edward Jones’ success when the company first started; however, it is also the catalyst...
Words: 1139 - Pages: 5
... | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction. | |...
Words: 2371 - Pages: 10
...Introduction With reference to bias that was identified in assignment 2b, questions that could be asked in a professional environment will be developed. From there this paper will analyse the questions that will be asked as a professional. Through appropriate literature, the impacts of bias and strategies of how to overcome or avoid biases will be discussed. Additionally, ways in which the strategies will be implemented will be covered. Furthermore, ways to measure the success of the strategies and interaction with clients, in this case, people within a school will be identified. Questions In relation to a personal bias of Caucasian preference, a question was formulated addressing that. The question is, as a teacher how can I look past the...
Words: 1365 - Pages: 6
...for the interaction: My goals for the interaction was to create and build a therapeutic relationship with the client. I hoped to use multiple communication techniques such as the use of open ended questions and general leads. Description of the environment: The interaction first took place in the cafeteria of the home during breakfast. We were both seated at a table and there was plenty of background noise as there were multiple people eating and having conversations. Later on the interaction moved to the client’s room because it was quiet and there was almost no background noise. The client sat on the edge of here bed while I sat on a chair beside the bed. Student’s Communication (including non-verbal) Students Thoughts and Feelings Client’s Communication (including non-verbal) Analysis of Interaction “Hi, how are you, my names Justin I’m a nursing student from lakehead is it okay if I talk to you today?” • I was seated next to the client leaning slightly forward and maintaining eye contact to let her know I was interested. At this point within the interaction I was slightly nervous because I had not been introduced to anyone the clients before while the rest of the students had. The client understood my purpose for being there which allowed me to act with more confidence. “Yes you can, it’s good to see more males getting into nursing” • Client turned chair towards me to engage in conversation and ensure eye contact During the orientation phase the client was very...
Words: 1615 - Pages: 7
...Special People and Special Needs According to the California Department of Education, a special population is one that fits into one of the following criteria: “Individuals with disabilities; individuals from economically disadvantaged families, including foster children; individuals preparing for nontraditional training and employment; single parents, including single-pregnant women; displaced homemakers; and individuals with other barriers to educational achievement, including individuals with limited English proficiency ("Special Populations", 2014).” Many of the homeless fall into more than one category of Special Populations. The National Healthcare for the Homeless Council (2014) adopts the U .S. Department of Health and Human Services’ definition of what it means to be homeless stating a homeless person is, “ an individual who lacks housing (without regard to whether the individual is a member of a family), including an individual whose primary residence during the night is a supervised public or private facility (e.g., shelters) that provides temporary living accommodations, and an individual who is a resident in transitional housing.” Homelessness does not discriminate against age, adults and children are homeless. The most common causes of homelessness is a lack of affordable housing, poverty, unemployment, substance abuse, and mental illness ("Facts And Figures: The Homeless", 2010). As of 2009, one in 50 children in America were homeless, or approximately...
Words: 2258 - Pages: 10
...extensive secondary research on Harvest Gold's business clients as well as its contracts with the Government (The Indian Army and IRCTC). We propose to collect data from through a regular web search, research papers, case studies and other possible sources. * PRIMARY RESEARCH: The secondary research will be accompanied by primary research in terms of interviews with executives of Harvest Gold, in order to better understand their interactions in the Business-to-Business transactions. LEARNING * To understand the STP and marketing strategy required serving B2B clients. * To analyse how to create value proposition for the clients and build long lasting relationship. * To understand the distribution channel that Harvest follows for its B2B clients. * To analyze the difference in serving the B2B clients in comparison to the B2C clients. * Timely payments are not received in case of supplying to the institutional buyers like railways, defense etc. Also, understanding that the rules and regulations cannot be followed and the company has no option but to keep supplying to these institutional buyers. * The importance of meeting the logistic objective. The importance of ERP implementation helps to keep a track of the order processing, inventory management and warehousing. This helps the company to reduce transportation costs, high inventory and storage costs. * Frequent market visits, interaction with different distributors to these institutional...
Words: 264 - Pages: 2
...WW-HK/ China redefine client value using CRM; what differentiation technique should it employ? In our opinion, Grey should not rely on Grey Worldwide’s brand equity to make sales and retain existing customers. It’s because the ability to rely on traditional forms of differentiation for competitive advantage. It can use embedded client information and technology to redefine a firm’s value proposition to its clients in: First, using client information. Second, profiling customers, and third, try to segment customers according to different types. And last, building lifetime value customers. Q5 How can Grey WW-HK/ China integrate its back-end and front-end processes to enable a customer-oriented CRM process based on its existing business strengths? Grey should use the un-integrated service channel. They can collect data from each different channel in CRM to analyse the difference of data. Also, they can purchase some missing data from the third provider if they need. Finally, they will get a complete set of data of the customer. Q6 . Build a customer process blueprint that Grey WW-HK/ China can employ to maximize the utility of its existing customer base. We conclude a three stage process to maximize the utility of its existing customer base: First, Grey should pay attention to the interaction process between client and employee with the help of their strategy products. Second, Grey should assess the need of the client through employees. In...
Words: 296 - Pages: 2
