...Coaching is a profound leadership mindset, but you have to believe in it first. Andrew Wood explains the big picture as follows: "Leadership is not a right of passage, or at least it shouldn't be. Leadership is a state of mind. A philosophy. An attitude. Understanding this, you can recognize and develop the key traits that will enhance and improve your personal capacity for leadership." Great leaders touch the lives of their followers through coaching. The key to consistent business success is to understand that people come before spreadsheets. The personal growth and coaching of their employees is put on top of the priority list and soon the results on the spreadsheets will follow. When you hear the word "coach," what comes first into your mind? Do you picture a sports team with someone shouting out directions or perhaps a frowning manager pacing to and fro and calling out the names of the players? Coaching is no longer reserved for sports teams — it is now one of the key concepts in leadership and management. So why has coaching become so popular in the business world? Coaching levels the playing field. Coaching is one of the several emotional leadership styles. Moreover, it is a behaviour or role that leaders enforce in the context of situational leadership. As a leadership style, coaching is used when the members of a group or team are competent and motivated, but do not have an idea of the long-term goals of an organization. This involves two levels of coaching: team and...
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...What is Leadership? Leadership is a process of getting things done through people. Leaders are getting things done by working through people. Leadership has been described as the "process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task”. (Chemers, M. M. (2002). Meta-cognitive, social, and emotional intelligence of transformational leadership: Efficacy and Effectiveness. In R. E. Riggio, S. E. Murphy, F. J. Pirozzolo (Eds.), Multiple Intelligences and Leadership.)1 In today’s world, definition of leadership is changing. A leadership guru, Barry Posner, makes the following observations about the needed change in how business leadership is viewed: In the past business believed a leader was like the captain of a ship: cool, calm, collected. Now, we see that leaders need to be human. They need to be in touch, they need to be empathetic, and they need to be with people. Leaders need to be a part of what’s going on, not apart from what’s going on.1 Leadership Behaviors Noted leadership researchers House and Podsakoff have summarized the behaviors and approaches of great leaders that they drew from modern theories (e.g., charismatic and transformational) and basic research findings as follows1: Vision; Great leaders articulate and ideological vision that is congruent with the deeply held values of followers, a vision that describes a better future to which the followers have a moral right. Passion and self-sacrifice;...
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...U.S. Bancorp Aaron.o.wilson@hotmail.com Final Course Project GM591: Leadership and Organizational Behavior Keller Graduate School Professor Donna Darr April 10, 2012 Aaron Wilson Introduction: U.S. Bancorp was founded in 1863 and is the 5th largest commercial bank in the United States, whose current chairman, CEO and President is Richard Davis. U.S. Bancorp is located in 25 states and has 60,000 employees with 3,085 bank branches, 5,053 ATMs, and 17.5 million customers. U.S. Bancorp is a publically traded corporation on the New York Stock Exchange its ticker symbol is USB. Unlike many other banks U.S. Bancorp did not suffer during the economic downturn, and was one of a few banks that did not need a TARP loan. U.S. Bancorp prides itself and is committed to providing service that meets the demands of their customer, and high quality and innovative products. Some products offered at U.S. Bancorp include checking and savings accounts, credit cards, loans, and online banking. According to The Keynote Systems survey U.S. Bancorp is ranked #1 in online overall customer experience; Fortune named U.S. Bancorp #1 most admired superregional bank. For the past six years in January U.S. Bancorp has had an all employee event where employees learn about previous year’s performance, as well as learn about new employee benefits, initiatives, and are celebrated for continued customer service scores. At the employee event U.S. Bancorp introduced MobileMerchant, which allows small business...
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...ABSTRACT Introductions The use of coaching and mentoring is on the rise within the workplace. Several organizations have adopted the process of coaching and mentoring as development tools to develop those employees who are seeking future advancement. Also, they are setting the foundation for future leaders. The adaption of these developmental tools within an organization is providing employees with the necessary feedback and support to establish and plan their career. Coaching and mentoring provides an employee with the necessary leadership and management skills they would need to strive up the career ladder within an organization. These processes are both ‘helping’ activities, employed either as distinct interventions or together as part of a package of personal development? Coaching and mentoring are deemed a highly effective way to help employees through talking, sense of direction and guidance, self esteem, efficacy and accomplishment. The differences in the application stages of these processes are naturally reflected in the results. Coaching and Mentoring In my opinion, Coaching and Mentoring are excellent programs for organization to have in place, especially for personal whom are seeking future advancement and want to excel in their careers with the organizations. A recent CIPD (Chartered Institute of Development) surveys have reported that the use of coaching and mentoring as development tool are increasing within organizations. According to those who...
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...571 | Assessment 2 Leadership & Management Implementation Coaching Report | | Megan Scott 16364420 | Due: 18th October 2013 | Lecturer: Ron PettapieceTotal Word Count: 2745 | Contents Journal Entry One: Establishing expectations 2 Journal Entry Two: The development plans 5 Journal Entry Three: Making Progress 8 Bibliography 11 Journal Entry One: Establishing expectations Ben Tomason and Megan Scott (me) – via skype video chat Word Count: 848 Part two of a three part study by (McComb 2012) highlights the risk of limiting the coaching success that is associated with poor compatibility between a coach and coachee, a theory supports the earlier findings of (Boyce, Jackson, and Neal 2010). Though this could have been a concern for me as I openly put myself up as the first member of a triad I feel the risk was limited given our mutual agreement to participate as part of the course undertaking. Once I knew who my partner was I also took the time to read his (Ben Tomason’s) student home journal, review his 360 profile report and Leadership Development plan, activities which were reciprocated by Ben prior to our first scheduled coaching session. I believe this early openness to sharing and interest in the other party these actions assisted to minimise the any concerns related to compatibility and also went some way to establishing mutual trust. A study by (Hannafey and Vitulano 2012) on ethics with relation to executive coaching highlights the importance...
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...LEADERSHIP IN THE WORKPLACE Presented to: Cindy Murphy Management 1115 – Leadership By: Bermina Benson October 12th, 2011 Leadership in the workplace 1) Introduction 2) Leadership a) What is Leadership b) Leadership versus Management defined c) The importance of Leadership in today’s workplace discussed d) Leadership trends and priorities 3) Compare and contrast leadership styles a) Pros and Cons of leadership styles 4) Conclusion Introduction This paper is an attempt to briefly explore the concept of leadership and how it differs from management. Sometimes leadership and management may seem similar; they may be used interchangeably, and may even occupy the same social space in institutions and organizations; the two concepts are different in a fundamental way. Those differences will be discussed. Businesses succeed and fail on the strengths of their business models. These models are conceived and guided by leaders. Why then do some businesses fail when their business models are best conceived? Can it be traced to the changing trends in leadership or the leadership style one adopts? These questions will be discussed as well. What is Leadership? Leadership is a skill that embodies vision, inspiration, and human passion, according to Harvard professor Abraham Zaleznik. It is a critical management skill which arises out of desires – the passion and vision of the...
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...ASSIGNMENT OUTLINE UNDERSTANDING LEADERSHIP (15 MARKS - MIN 100 WORDS) • Assess your own leadership capability and performance UNDERSTANDING HOW TO DEVELOP AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS (15 MARKS - MIN 200 WORDS) • Explain the benefits of effective working relationships in developing and maintaining the team. o Describe behaviors which could develop and maintain trust at work • Explain how a team develops and how members have a preference for particular behaviors when working with others. SOLVING PROBLEMS AND MAKIND DIFFICULT DECISIONS (20 MARKS - MIN 250 WORDS) • Identify a workplace problem facing you and examine ways to resolve it. o Describe the problem, its nature, scope and impact o Explain ways to recognize, define and analyze problems • Describe and Identify possible solutions to the problem o Gather and interpret information to identify possible solutions to the problem • Evaluate the possible solutions using a simple decision making technique o Apply a simple decision making technique to evaluate options to arrive at the best solution o State your chosen solution clearly and concisely. For the purpose of this questions, ‘problem’ may be interpreted as a deviation from the norm OR ‘a potential or anticipated problem’. The evidence you gather should be fact supported by evidence not just your opinion. UNDERSTAND HOW TO COACH A TEAM MEMBER (20...
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...Early on in researching what type of leadership style I possessed, I concluded that I was a transformational leader because of my well rounded and easily approachable style of management. However, through the scope of learning in this class and my continued investigation of my leadership “self,” I refined my leadership style as more of a coaching/participative style. As a coaching leader I’ve attempted to tie together career aspirations and personal goals of my employees. I take a personal interest in wanting them to succeed and provide hands on instruction help make sure they understand what is being required of them (Money-Zine, 2013). Giving continued feedback on performance, delegating authority, and offering collaborative challenges to retain interest are part of my leadership style. My democratic leadership style is also called the participative style. It is this style that helps me encourage my team mates to become active in the collaborative challenges I mentioned before. I try to keep my employees informed about everything that affects their work and shares decision making and problem solving responsibilities. This particular style compliments coaching as it requires me to be a coach who has the final say, but gathers information from staff members before making a decision. My style of leadership can be very successful; however, I must be careful not to overload my team mates and to make sure they are prepared to handle the different challenges offered to them (Changing...
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...Assessing your own leadership capability and performance Review the prevailing leadership styles in the organisation In this section I will be looking at the main leadership styles in my organisation and assessing the positive and negative effects these styles can have. Pacesetting leadership style – A phrase to best describe a pacesetting leader is “do as I do, now”. This style involves a drive to achieve goals and achieve results. Pacesetting leaders lead by example. A pacesetting leader sets both high standards for themselves and the people that they are leading. A key skill for this style is a “lead by example” approach to work. They expect their followers to carry out their tasks to the same level as themselves. Leaders of this type are always quick to identify employees that are not keeping up with expectations, and they are told improve their performance. Pacesetting leaders don’t give their employees much positive feedback as it would take up time that they could be using to carry out their tasks and often jump in and take over their employee’s tasks if they believe that progress isn’t quick enough. A positive of this style is that they are able to achieve results quickly and efficiently. At least in the short term, there employees will be an energetic group with great performance in terms of both completing tasks well and a high quality of work. The negative of this style is the effect it has on the working environment. Employees are often unable to keep up...
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...Identifying Key Leadership Principles and How They Relate to The Workplace Professional Development MBA-525 Abstract Leadership in the workplace can be the defining factor that determines whether or not a business is successful. This paper serves to identify several different key leadership principles, how they can relate to each other, and how they can properly be utilized in the workplace. Understanding these concepts results in understanding how to lead employees and how to achieve success in business. The skills required to be a successful leader carry over across a multitude of arenas. Included in these arenas is the workplace. In order to be a successful leader at work, individuals must first be well versed in the skills, also known as principles, which make up exceptional leadership. In addition, they must be familiar with the cohesive nature of these principles. Leaders must understand that although each principle is useful in its own right, these principles, when used in conjunction with each other can grow in strength. Research has shown that the individual principles required to be a successful leader are as countless as the stars in the galaxy. However, just like the constellations in a clear night’s sky, patterns emerge when similar principles are grouped together. When these groups of individual principles are identified and applied to the workplace, what emerges is strong leadership that has the potential...
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...small. Therefore in management it is vital for leaders to be diverse in their management and communication techniques. Because each individual is uniquely different, it is essential that managers understand their role in creating peaceful working environments with effective communication, compassion and understanding for each worker’s background. This paper will outline topics such as; the importance of effective communication, employee development and coaching. It will also analyze different management styles and discuss why each manager should mix several management styles together in order to be effective in dealing with such diversity. According to dictionary.com, communication is defined as the imparting or interchange of thoughts, opinions, or information by speech, writing or signs. It is not only important for managers to understand how effective they can be based on their communication techniques but also understand that each team member or subordinate will respond differently to each form of communication. In the workplace, managers can communicate with their teams via e-mail, telephone, web casts, text messages, instant messages and face to face. Being a great manager is about learning which communication technique works best for each individual. One mistake that managers make when dealing with a wide range of employees: believing that what works for one individual will work for all individuals. Having conversations about performance, communicating changes and relaying...
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...Essay on Leadership Work Experience Date May 01, 2012 - September 01, 2012 May 01, 2013 - September 01, 2013 Type of Work Job Coach – Personal/ Social Support Work Major Leadership Responsibilities I was responsible for providing guidance and supervision to individuals between the ages of 16 to 29 suffering from developmental or physical disabilities in order to help them overcome employment barriers in pre-employment and employment settings. It was my duty to work closely with the individuals and assist them with learning the necessary skills required for their specific job as well as helping them attain their personal employment goals. As a Job Coach it was my responsibility to act as a liaison with the employing companies and encourage positive, effective and ongoing communication between the individual, employer and my employing agency. For the past two summers I have had the extremely fulfilling opportunity of working for a support agency as a Job Coach for developmentally and physical disabled individuals. This amazing job was viewed not just as a means to make money during the summer, but as a rare opportunity to give back to the community and use the skills that I have acquired throughout University to truly change the lives of these individuals. The summer program that Community Living runs every year is called the “Summer Employment Transitions” program or “SET” for short. Last summer the program was comprised of 25 job coaches responsible for coaching...
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...Running head: COACHING MODEL COACHING MODEL Assignment 2 HRM-538 Performance Management Submitted by: TJ McPhail Submitted to: Dr. Karen Golaub, Instructor August 9, 2015 This paper evaluates the coaching model and team-based performance of an organization. Moreover, this paper describes the selected organizations approach of coaching for their employees to optimize the organizations performance management activities. For this paper, United States Office of Personnel Management (OPM), an independent agency of the United States government that manages the civil service of the federal government, is the organization I have chosen for this assignment. This paper also recommends practices or approaches of coaching to improve OPM’s current performance. At the same time, this paper constructs five best practices that aligns the organizations overall goals and vision that would maximize team-based performance at OPM. The selected organization’s approach to coaching as it relates to Stage 3: Proactive Coaching—Driven by a Business Need. Stage 3: Proactive Coaching— is driven by a business need as described in the text, Performance Management: Putting Research into Action, 1st Ed, Smither & London, this is the stage whereas organizations are at the third level of a continuum that typically uses coaching in an “organized, planful fashion to address a specific business issue or need, such as accelerating high potential development, on-boarding new leaders, driving...
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...SITUATION Alex Sander is a young and promising product manager in the Toiletries Division of Landon Care Products Inc. Over the past year, he has successfully rebranded two of Landon’s skin care products in the United States. Alex has created a winning enviornment at the Toiletries Division by applying very high standards to everyone, and often pushing his staff to the limits. A recent 360 degree review has revealed that Alex’s strong drive to succeed has come at a cost, as his staff are highly disenchanted by his iron-fisted ways. (Alex has since discounted the importance of the these findings.) Sam Glass, Alex’s direct manager, is one of the three Product Group supervisors and is coordinating the 360 degree Performance/Feedback Review discussion with Alex. As part of the 360 process comments have been recorded from selected individuals higher and lower in the organizational hierarchy that the individual receiving the feedback. Sam is scheduled to have a discussion with Alex on his 360 process comments and has indicated a contradiction with the results and Alex’s self-assessment. ANALYSIS Alex Sander is described by his staff as a successful, but overly-critical, narcissistic, demanding and inconsiderate micro-manager. These attributes fit the Harvard Business Review Guide to Office Politics’ (Dillon 2013, p. 15) description of a “Control-Freak Boss”. With reference to the Guide, it must be understood that Alex is behaving in this manner not because he is evil. Firstly...
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...Effect of coaching on employee performance and organizational performance Name: YUE YIN Student Number: YINYU1302 Course: MGT3HRD Tutor: Ajay Kumar Date: 17/12/2015 Table of Contents 1.0 Introduction 3 2.0 Coaching improve employee performance 3 3.0 Benefit to the organization 6 4.0 Barriers to coaching 8 5.0 Conclusion 8 References 10 1.0 Introduction The global competitive market place today has shifted the way modern organizations approach human resource within the organization. The flatter organizational structure coupled by job insecurity among workers and particularly new one find it difficult to adjust to the new changes. The newly promoted staffs are also finding it difficult to adjust to the progress and develop quickly as they gain new skills and responsibility. Coaching is one of the best strategies that can be used to help these workers to be more adaptable and increase their flexibility. Coaches can use different learning styles to support a range of employee who need specialized skills in order to increase their performance. Since individual needs are highly diverse, a one size fit for all is obviously inappropriate. Thus, organization needs to develop new strategies that support the organization to tailor individual needs (Ellinger, Ellinger & Keller, 2013). Coaching can be used by managers to provide a flexible responsive development approach which can support many workers with diverse needs compare to traditional form of training...
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