...CHAPTER I INTRODUCTION Many incoming students face these factors that might affect in choosing Hotel and Restaurant Management course from other courses available. Some students choose HRM course because they think that it is easy and a fast way to graduate because some of the mindset of the students are just to graduate and get a job like being a waiter or bartender, without thinking that the knowledge that they learned wasn’t put into good use. For every incoming college student, choosing the best course can be a difficult decision and thinking about the future career is yet another difficult task to reflect on. There are some students who arrive on campus and know exactly what course to pursue and already having an idea what their future careers will be but most of the students do not know which course will get them there. In fact, due to the large number of courses available to students, most of them find themselves switching courses during college. One of the benefits of choosing the course is that you can learn about knowing the right managerial skills in handling a Hotel and Restaurant and also learning about the different kinds of foods that you can cook. One of the factors in choosing the course is being chosen and going out of the country to train and learn more about the industry that you have chosen. The experience that you gain will be a valuable asset in finding a job or taking up your Master’s Degree. The importance of choosing Hotel and Restaurant Management...
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...Yu Kit, LAI (Jones) LAYKD93 Human Resource Management: Assignment 1 1 Job Analysis and Job Design Introduction Human Resource Management (HRM) systems consist of two major components: job analysis and job design. They have widely-differing contributions on building HRM systems attributed to the change of organizational strategy. This regards to job descriptions, specifications, and different approaches to redesigning the organizational HR systems. The implications of a boundary-less organization are examined that all context of the boundary organization is interdependent in communications, recruitment, selection, compensation and training (Fombrun et al. 1984). It also examines how environment, strategy, and organization are correlated to each other regarding to the conceptual framework for both job analysis and design of work. It initially becomes the most significant element to organizational strategy as to maximize organizational performance. This essay discuss how job analysis and design of work contribute in terms of building a more sophisticated human resource management (HRM) systems, regarding to both positive and negative outcomes from different approaches. It also illustrates the contributions of changeable job analysis in a regular basis as to fulfill the rapid-changing demand of working environment, in addition to a well-developed job redesign approach to support organizational strategy. Job Analysis and Competencies Job analysis could be categorized...
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...them for success in their courses, and help them to self evaluate their readiness to succeed in an online classroom setting. Students will be instructed on Ashford University policies and the learner resources that are available to them through interactive videos and assessments. Students enrolled in orientation must successfully complete all assigned activities. EXP 105 Personal Dimensions of Education This course is designed to help adult learners beginning their university studies to achieve academic success. Students will explore learning theories, communication strategies, and personal management skills. Adult learners will develop strategies for achieving success in school and work. Students will also be introduced to the University's institutional outcomes and learning resources. PSY 202 Adult Development & Life Assessment This course presents adult development theory and links theoretical concepts of life and learning through a process of psychometric assessment and reflection. Both classical and contemporary...
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...CapraTek Training Program Design: HRM 5015 Leading and Managing Workplace Learning Training Topic Topic Identification The training topic I will design for CapraTek is Sexual Harassment: You make the call. Upon interviewing various supervisors for their different plants I found that overall they are all uncomfortable with their knowledge on laws that affect their associates. Considering that the new plant is being opened in a state where there is a mandatory sexual harassment training law. Strategic Needs Due to the mandatory regulation of this training it is cost effective to use this training as an opportunity to grow our leadership. By having a in person session with our supervising team we can instill leadership behaviors that will help them in other areas of leadership. This seminar will give them the tools needed to solve other law/policy related problems. If we have to spend money let us make sure that we are getting a better return on investment from it. Needs Analysis Currently our company’s objective is to open the plant in Illinois and train our supervising staff accordingly. One major obstacle to this is the mandatory regulation of sexual harassment training by the state. Our supervisor must know what is legally required of them and what we expect from them. Our expectation is that they are able to fully understand what is sexual harassment, what are the signs of it, who to prevent it and...
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...Chapter 2 Related Literature International Educators have, for many years, noticed that some students prefer certain methods of learning more than others. These traits, referred to as learning styles, form a student's unique learning preference and aid teachers in the planning of small-group and individualized instruction. If optimal student learning is dependent on learning styles, and these styles vary between distance and equivalent on-campus students, then faculty should be aware of these differences and alter their preparation and instructional methods accordingly. According to Joy Paul Guilford’s Structure of Intellect (SI) theory, intelligence is viewed as comprising operations, contents, and products. There are 5 kinds of operations (cognition, memory, divergent production, convergent production, evaluation), 6 kinds of products (units, classes, relations, systems, transformations, and implications), and 5 kinds of contents (visual, auditory, symbolic, semantic, behavioral). Since each of these dimensions is independent, there are theoretically 150 different components of intelligence. Examples of learning styles one is called the Cognitive learning style by Anthony Grasha and Sheryl Reichmann refers to the preferred way individual processes information. Unlike individual differences in abilities (e.g., Gardner, Guilford, and Sternberg) which describe peak performance, styles describe a person’s typical mode of thinking, remembering or problem solving. Styles...
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...t u r e a r t I C Le 647 Interaction Effects of Globalization and Institutional Forces on International HRM Practice: Illuminating the ConvergenceDivergence Debate By Yongsun Paik Irene Hau-Siu Chow Charles M. Vance In the face of globalization, scholars continue to debate about whether a convergence in human resources practices will prevail, or a trend of divergence perspective will persist. Building on institution theory, this article helps to explicate this debate by examining how globalization may interact with different dimensions of local institutional forces to lead to convergence, divergence, or crossvergence Correspondence to: Yongsun Paik, PhD, Professor of International Business & Management, Department of Management, Hilton Center for Business, Loyola Marymount university, One LMu Dr., Los angeles, Ca 90045-2659, 310.338.7402 (phone), 310.338.3000 (fax), yspaik@lmu.edu. Published online in Wiley Online Library (wileyonlinelibrary.com) © 2011 Wiley Periodicals, Inc. • DOI: 10.1002/tie.20440 648 f e a t u r e a r tI C l e in international HRM practices for enhanced performance. We also present useful propositions for guiding future empirical research and theory development on the interaction between globalization and different forms of local institutional forces, which in turn influence the formation of successful international HRM practices. © 2011 Wiley Periodicals, Inc. Int r o d u c t i o n N otwithstanding the current worldwide...
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...HUMAN RESOURCES Conference Paper Abstracts A CHANGE RECIPIENT PERSPECTIVE ON TRAINING AND COMPETENCE DEVELOPMENT DURING ORGANIZATIONAL CHANGE Olsen, Trude Hogvold; Harstad U. College; trude.olsen@hih.no Stensaker, Inger G.; NHH Norw.Schl of Economics and Business Adm.; inger.stensaker@nhh.no As organizations change and adapt to pressures in the external and internal environment, managers and employees are required to learn new competencies and skills. Ideally, new skill requirements should be identified and developed early in the change process in order to ensure that managers and employees are ready to face their new tasks and roles when the changes are implemented. However, despite good intentions at the top management level, employees and middle managers often report uncertainty and a lack of the necessary skills required to implement change. In this paper, we report from a qualitative study of two planned organizational change initiatives in the public sector. The changes involved new work tasks and managerial roles for a group of middle managers. Although the skill requirements appeared to be clear and formal training was initiated, a number of uncertain and ambiguous issues emerged among the change recipients. We examine the types of uncertainty and ambiguity that emerged and how change recipients attempted to handle these challenges. Our findings suggest that although necessary and important, formal training procedures are not adequate for resolving competence-related...
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...Int. J. of Human Resource Management 18:11 November 2007 1895– 1916 The global integration of diversity management: a longitudinal case study Aulikki Sippola and Adam Smale Abstract Whilst the extant diversity management literature has provided a comprehensive array of theoretical frameworks and empirical studies on how organizations can and have approached the management of a diverse workforce, the same cannot be said about the literature on diversity in an international setting. Indeed, from a diversity management perspective we know surprisingly little about how multinational firms are responding to the increasing globalization of their workforce. This study seeks to contribute to this underresearched area through an in-depth longitudinal case study of TRANSCO, a well-known European MNC, which has been attempting to integrate diversity management globally throughout its worldwide operations. Adopting a Finnish host-country perspective, the study investigates what TRANSCO has been integrating, how it has tried to facilitate this and the challenges that have arisen throughout the process. The results indicate that TRANSCO has committed a considerable amount of resources to the global diversity management integration process, reflected in the myriad of integration mechanisms utilized. In terms of their integration strategy, it was evident that TRANSCO was able to achieve global consistency at the level of diversity philosophy, but was forced to rely on a more multi-domestic...
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...social and economic context necessary for understanding work and learning in Canada?’ Education, learning, work and training do not occur in a vacuum at a distance from the rest of the world; they are all influenced by variables including the social and economic context through which they occur. For example, in order to work effectively in a diverse community such as in Canada, it is necessary to first understand the variety of cultures and ethnicities that exist. It would be unrealistic to place a group of people with different ethnic backgrounds, perspectives and values in a work team and expect no conflict. This means that considering the surroundings where work and learning take place is all the more important. Work and learning, along with even the most well planned HRM policies are affected by both internal (such as corporate objectives and financial strategies) and external (such as the economic and social context discussed) change. Therefore, forecasting, being flexible and adapting to the changes is necessary. In order to do this, HR managers need to be aware of what is going on within the organization, the industry that they operate within, as well as the wider market in relation to the factors that influence change. For example, government regulations are updated and change regularly and can influence many processes of the HR department including hiring and training. Moreover, work and learning is influenced by the social and economic contexts in which broader...
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...to the competitive environment. Several scholars have noted that managing people is more difficult than managing technology or capital (Barney, 1991; Lado and Wilson, 1994). However those firms that have learnt how to manage their human resources well would have an edge over others for a long time to come because acquiring and deploying human resources effectively is cumbersome and takes much longer (Wright et al., 1994). The effective management of human resources requires sound Human Resource Management systems. Storey (1995) defines HRM as a distinctive approach to employment management which seeks to obtain competitive advantagethrough the deployment of a highly committed and skilled workforce, using an array of techniques. HRM can help firms improve organizational behavior in such areas as staff commitment, competency and flexibility, which in turn leads to improved staff performance (Koch and McGrath, 1996).In order to develop a sound HRM system , the organization should have effective Human Resource Management practices.HRM practices refer to organizational activities directed at managing the pool of human resources and ensuring that the resources are employed towards the fulfillment of organizational goals (Schuler & Jackson, 1987; Schuler & MacMillan,...
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...Learning Organisations Moving towards a learning organization is something done BY people, not something done TO people or FOR people by someone else. So, the role of HR has to be in encouraging, facilitating, and supporting a move towards learning organizations. HR can never accomplish this themselves. Then, if executives want to move towards a learning organization, they should direct their operating units to do so, and direct HR to move into a supportive role. If it's the other way around, where HR gets the responsibility, it never works. Knowledge management (KM) "any practice or process of creating, acquiring, capturing, sharing and using knowledge, wherever it resides, to enhance learning and performance in organisations (Scarborough 1999). Knowledge management involves converting knowledge sources by classifying related information then circulating to make the information to take place. Not all information is knowledge or all knowledge is important. According to Blackler (1995), "knowledge is multifaceted and complex, implicit and explicit, physical and mental, verbal and encoded". He also categorises knowledge in four as: embedded (technological - collective), enculturel (Values, beliefs - collective), embodied (practical knowledge - individual), and embraced (theoretical understanding - individual). Contrast on Blackler, Nonaka (1991) proposes that knowledge could be either individual or collective, cannot be both. Yet another argument comes from Scarborough and Carter...
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... Coffee knowledge, product expertise, great customer service o Treated with dignity and respect · Greet regular customers by name · Baristas slow down make no more than two drinks at a time HRM plays key role in determining survival, effectiveness, and competitiveness of US businesses Competitiveness: a companys ability to maintain and gain market share in its industry · Related to company effectiveness o Satisfies needs of stakeholders HRM help support business strategy and provide services the customers value. Value of a product: determined by its quality and how closely the product fits customers needs. HRM: policies, practices, and systems that influence employees behavior attitudes, and performance · “People practices” Strategic HRM consists of: HR Planning: analyzing and designing work, determining HR needs Recruiting: attracting potential employees · Interviewing, testing Selection: choosing employees Training and Development: teaching employees how to perform their jobs and preparing them for the future· Orientation, productivity enhancement Compensation: rewarding employees Performance Management: evaluating their performance Employee Relations: creating a positive work environment Effective HRM practices are strategic · enhances companies performance by contributing to employee and customer satisfaction, innovation, productivity Typically 1 HR employee for every 93 employees HR departments...
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...Summary of Chapter 1: Introduction to HRM The book further provides a detailed explanation of the Line Managers’ Human Resource Duties like placing the right person on the right job, starting new employees in the organization (orientation), training employees for jobs that are new to them, improving the job performance of each person etc. In order to carry out this specialized assistance, the HR managers carries out three distinct functions, A line function, A coordinative function and Staff function. New approaches to Organizing HR have also been discussed with four specific points, the transactional HR, corporate HR, embedded HR and the centers of expertise, these are four groups within which the employees try to organize themselves. To further clear the concept of new approaches three different examples have also been shared. Then the chapter proceeds to how some trends are shaping up the HR management. Trends like, globalization, competition, technological innovations etc. are drastically changing the whole human resource management system. Due to globalization, trade groups like NAFTA, SAARC are formed which requires partnerships, job offshoring and more employment, this leads to training the employees to learn the culture and tradition of foreign countries to work in a congenial environment. Technological trends has enabled the introduction of high-tech jobs, new service jobs requiring technological expertise encouraging the knowledge workers and thus increasing the demand...
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...management concepts. We will point to a few selected aspects of strengths and weaknesses of scientific management. From craftsmanship to mass production. Scientific management.- breakthrough in the industrial production. Until F.Taylor published his book 'Principles of scientific management' in which he laid down fundamental principles of large-scale manufacturing through assembly-line factories, good production was based mostly on the work of crafts. "Production efficiency methodology that breaks every action,job, or task into small and simple segments which can be easily analysed and taught. Introduced in the early 20th century, Taylorism (1) aims to achieve maximum job fragmentation to minimize skill requirements and job learning time, (2) separates execution of work from work-planning (3) separates direct labour from indirect labour (4) replaces rule of thumb productivity estimates with precise measurements, (5) introduces time and motion study for optimum job performance, cost accounting,tool and work station design and (6) makes possible payment-by-result method of wage determination.”1. ( reference). Application in industry scientific management methods a specially assembly-line factories made it possible to mass production of goods. Many products previously inaccessible for a mass audience, such as for example cars have become available. The most famous example of the application of scientific management is cars production in the Ford factories in...
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...qualitative and quantitative aspects of employees working in an organization. Definition: “Human resources are considered as Human Capital. Human capital is classified under 3 categories- Intellectual capital, Social capital and Emotional capital. Intellectual capital consists of specialized knowledge, tacit knowledge and skills, cognitive complexity and learning capacity. Social capital is made up of network of relationships, sociability and trustworthiness. Emotional capital consists of self confidence, ambition and courage, risk bearing ability and resilience.” – Sumantra Ghosal. Human Resource Management (HRM) Meaning: HRM is a process of making the efficient and effective use of Human Resources so that the set goals are achieved. Definition: “Personnel management or say Human Resource Management is the planning, organizing, directing and controlling of the procurement, development, compensation, integration, maintenance and separation of human resources to the end that individual, organizational and social objectives are accomplished.” –Flippo. Differences b/w Personnel Management and Human Resource Management Dimensions | PM | HRM | Nature of relations | Pluralist | Unitarist or Neo-Unitarist | Perception of conflict | Conflict is institutionalized | Conflict is Pathological | Contract | Emphasis on compliance | Beyond contract-commitment | Role of procedures | Rules dominated | Culture and values dominated | Planning perspective | Ad hoc, reactive...
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