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Coles Jewellery

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The buyer decision process consist of five steps which will be analyse to have a better understanding of how consumers buy jewellery. The first step is the problem recognition, in this part of the process consumers realize they have a need to be fulfill and consider why they want the product (eg. For themselsves or present) and how much are they willing to expend. The price of the product is important in this industry. A research made in the US jewellery market shows that 87.2% of the purchases are for products under 500 USD as seen in Figure 2 (Aiello 2009). Taking this into consideration, the product offer by the brand will be between that price range. The second step is the information search which includes friends recommendations, the model and advertising. This is where the campaign needs to raise awareness of the brand in consumers minds. Also, it has to inform consumer of the lastest product designs and the benefits of purchasing it. The next three steps are the evaluation and selection of the possible purchases, store choice and actual purchase and the post-purchase behavior which includes surveys regarding the product.

According to Jokinen (2011), 56% of the purchases are for personal use. This means that most people buy jewellery as a self-gifts to improve their image and project it to other people. The social cognitive theory analyzes the relation between the environment, the internal factors and social context will determine their purchase behavior. The environmental factors to consider are the family and friends of the consumer. Their goals and aspirations, like having a better self-image, will be consider the internal factors. And, the social status and income (household income 80-200K) are part of the social contex. Therefore, consumers will consider buying jewellery as a gift for themselves when trying to improve their self-image with the influence

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