...Importance of Collecting Data BSHS 405 September 14, 2015 Paula Krasselt Importance of Collecting Data The first line of contact, in most human service centers, are intake evaluators on the phone or in person. The intake evaluator is the employee or volunteer that gives the first impression to the client of the entire organization. It is a primary role in a case manager’s position. The ability to collect a potential client’s information in an accurate, thorough, yet efficient way is important to ensure that the client’s case is handled competently from the onset of contact. Often, clients are in a crisis. Time is of the essence to ease their stress levels and help them regain control of their lives and environment (Summers, 2012). Communication, not just verbal, but written communication and listening skills are important for the position of an intake evaluator. The skilled evaluator can quickly establish a good rapport with the client and draw them out. Asking leading and open questions will allow the client to give the information that is important to them while also giving a clear picture of the current situation. Asking questions in the correct way will allow us to know why the client is calling today. Asking the same question differently is an excellent way to verify information that has been relayed by the client and will often pull more information from the client. Observation skills, along with empathy can also aid a worker in hearing the tone and distress...
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...Research in Human Services Yolanda M. Long BSHS/382 Research and Statistics for the Social Sciences March 17, 2014 Michael A. Keitler, MA Fundamentals of Research in Human Services This paper will define the term scientific method and how it relates to research in human services. The process to evaluate the research must incorporate steps needed to identify the problem, analysis the data, and finally form a conclusion. The paper will further explore and define the differences between quantitative and qualitative research in the human services field and the scientific method behind the research. An example depicting a quantitative research, qualitative research, and mixed method research will be covered as well as how scientifically sound research can support the functions of a human service professional. Scientific Method and how it Relates to Human Services Research The Institute Innovation in Health and Human Services at James Madison University defines Scientific Method as the collection of quantitative and/or qualitative date for studies that incorporate logical design and are replicable. The measures, procedures, and analysis are informed by best practices in the field, and the findings are interpreted within the context of the extant research literature (para. 5). Scientific method is important to the field of human services as professionals try to assist clients through reliable data previously captured. If a client is dealing with abuse issues the human services...
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...essential part of life, and everything one knows, or wants to know involves research. There are a few scientific approaches to test research and test data, but the scientific method is probably the most common one. Research also plays a vital role in the human services field. Research methods such as the scientific method helps human services professionals to make numerous informed decisions daily. A description of the scientific method research along with the definition, as well as the explanation of how it relates to human services research will be described in this paper. The terms quantitative, qualitative and mixed method research will also be defined as well as an example of when to apply mixed method research in the human services field. Scientific Method Scientific method is defined as the “principles and procedures for the systematic pursuit of knowledge involving the recognition and formulation of a problem, the collection of data through observation and experiment, and the formulation and testing of hypotheses” (Merriam-Webster Dictionary). By hearing the word “science”, we instantly think of the natural sciences, such as biology, chemistry, geography, and such. Nevertheless, the field of human services is also a science, a social science. The scientific method is also usedto answer questions about human services field. The scientific method can help us understand anything from why refugies are being denied banefits to why the sexoffenders are realeased from prisions...
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...Job Analysis Ricardo Fernandes Albertus Magnus BE 323M Solutions Architect Job Analysis For a company the size of Verizon, one of the largest network companies in the world, the responsibilities of the human resources department are extensive and ever changing. In order to meet shifting business needs, new business segments, divisions and jobs are under constant review. One of the main tools in determining varying tasks that make up a job and the skills, knowledge, abilities and responsibilities for one to be successful at performing said job is to conduct a job analysis. In the case of Verizon, human resources used the job analysis tools to create a new business segment necessary to drive business growth in the area of wireless data products and services. By conducting a job analysis, the human resources team was able to create job descriptions, and job specifications for the varying positions that make up the data sales teams that exist throughout the country today. In order to understand and appreciate the process used by Human Resources it makes sense to conduct a job analysis, review varying methods that can be used in conducting a job analysis and capture a summary of the results; which will eventually be used in carrying out a variety of human resource undertakings. In general, a job analysis helps identify the basic functions and responsibilities of a particular job within an organization. It uncovers the knowledge, skill, and ability required to successfully...
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...Service Request SR-rm-022 Robert Vermette BSA/375-Fundementals of Business Systems Development January 19, 2013 Jeffery Comrie Analysis of the Riordan HR system My report will be regarding the main information collecting strategies that we will use for this project, depending on "Analyzing HR System.” A few main aspects will be recognized that is linked to the accomplishment of what is called the information collecting procedure. The scope and feasibility will be defined to assist us in accepting the significance of this project. This report will provide awareness for the project and may be able to recognize a range of options for the information to move forward Information Gathering procedures The data or information that is collected is an important step in any part of the plan. It ought to be conceded out in an organized way for procuring the targets of the development and accumulating the correct data. Data should be combined from options that express dependable data and provide the intention of the project. The collection of data collecting resources should be completed in compliance to the necessities of the development. For accumulating the data, two main options will be used, first and second options. Both of these will be supportive in collecting applicable and helpful information. “The first resource, questionnaire or meeting strategies can be used to collect information. Interviews can...
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...NIGERIAN TURKISH NILE UNIVERSITY, ABUJA DEPARTMENT OF BUSINESS ADMINISTRATION EXECUTIVE MBA HUMAN RESOURCE INFORMATION SYSTEM HUMAN RESOURCE MANAGEMENT: MBA807 PREPARED BY ENEJO JOHN ID NUMBER: 151323006 Table of Contents INTRODUCTION ............................................................................................................................... 2 HISTORY AND EVOLUTION OF HUMAN RESOURCES SOFTWARE ................................................... 3 Defining Different Types of HRIS Solutions..................................................................................... 5 What Are HR Systems Managing? .............................................................................................. 5 What Are the Main HR Software Solutions? .............................................................................. 5 HRIS Solutions ............................................................................................................................. 5 HCM Solutions............................................................................................................................. 6 HRMS Solutions ........................................................................................................................... 6 HUMAN RESOURCE INFORMATION SYSTEM-DEFINITION.............................................................. 7 HRIS – Why it is needed? .................................................................
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...doing. Research is an inherent part of management. Quality research displays a well-organized cognitive and comprehensive skill necessary to succeed in a manager position. Also, a manager must be a jack of all trades, filling in various positions during times of crisis or emergency. The manager, while managing people, products, events, and environments will invariably face problems, big and small, and will have to seek ways to find long lasting effective solutions. This can be achieved only through knowledge of research even if consultants are engaged to solve problems. The primary purpose for applied research (as opposed to basic research) is discovering, interpreting, and the development of methods and systems for the advancement of human knowledge on a wide variety of scientific matters of our world and the universe. Research can use the scientific method, but need not do so. The goal of the research process is to produce new knowledge, which takes three main forms (although, as previously discussed, the boundaries between them may be fuzzy) Exploratory research, which structures and identifies new problems Constructive research, which develops solutions to a problem Empirical research, which tests the feasibility of a solution using empirical evidence The research room at the New York Public Library, an example of secondary research in progress. Research can also fall into two distinct types: Primary research Secondary research In social...
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...SBA An investigation into, the strategies used to motivate workers in Human Resource Department (HRD)/personnel Department of Courts Jamaica Limited. Aims of SBA Three aims of this project are: ❖ To ascertain the functions of the Human Resource Department? ❖ To see how the functions aid in the productiveness of the organization? ❖ To determine the effectiveness of the documents used in the Human Resource Department. Functions of the Human Resource Department ❖ To process Job applications and select suitable persons who are qualified for the position available. ❖ To see to it that the business complies with the policies governing the business market. ❖ Ensuring that the working conditions not only meet the legal requirements but are conductive to encourage employees to work well. ❖ Ensuring than, when, necessary, procedures for disciplining employees are carried out in a fair and correct manner. ❖ Ensuring that the employee is placed in a appropriate part of the organization so that his or her skills are used to the best advantage of the organization. . Correspondence Letter 94 Biscayne drive, Mount Clair, May Pen P.O, Clarendon. January 14, 2012 The Human Resource Manager, Courts Jamaica Ltd, 50 Main Street, May Pen, Clarendon...
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...Perceptions, and Level of Community Involvement in Their Research: A Survey at One Urban Academic Institution”. Lastly the paper will summarize how scientifically sound research supports the function of a human service manager. Scientific Method The scientific method can be defined as a method that is used for research and study and involves “identifying a problem that defines the goal of research, make a prediction that, if confirmed, resolves the problem, gather data relevant to this prediction, analyze and interpret the data to see if it supports the prediction and resolves the question that initiated the research.” (Monette, Sullivan, & DeJong, 2011) These steps now provide the foundation for education research according to, “Monette, Sullivan, & DeJong, 2011”. The scientific method can help produce the right answers to questions that cannot be answered with common sense alone. Researchers can use scientific methods to exploit all the facts, evidence, opinions, and records to find the right plan. The Human Service professional can, by using the scientific method help with identifying a solution to clients’ problems and by finding a solution can ensure it will help to rebuild clients’ lives. It does not matter what field an individual is in when it comes to human services; research will...
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...Everest University | Customer Service | Sure fire techniques for customer service | | Natashia Roberts | May 1 2016 | Professor, Andrea Millazzo Boban. MAR 2305-1 Customer Relations and Servicing | Customers with high expectations make a business better. The secret is to use a customer’s high expectations as an opportunity to maximize customer retention and improve service. In this assignment, consider how companies turn high expectations into exceptional customer service. Refer to Chapter 3 as you complete this part of assignment. 1. What are sure-fire techniques for providing superior customer service? In order to provide the highest level of customer service; the employee must enjoy working with the public. An employee must possess the ability to build a trusting business relationship with the consumer. They must know how to uncover the needs of a customer; as well as empathize, clarify, and handle challenging situations. They need to always have a positive attitude; handling a situation with a positive attitude would only end with a positive resolution. They must approach all customers with an open, and be able to tolerate different point of views, and most important be honest at all times. 2. What situations and practices might provide easy traps for inferior customer service? There are many different ways to lose a customer’s trust; and ways to make you, the employee look bad. Customer turn-offs are worse than saying no to a customer....
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...effective information technology-based business and economic decisions. With new trends in information technology, managers and organizations will face more advance and flexible management of organizational information. Management information systems are regarded to be a subset of the overall internal controls procedures in a business, which cover the application of people, documents, technologies, and procedures used by management accountants to solve business problems such as costing a product, service or a business-wide strategy. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Expert systems, and Executive information systems. The terms MIS and information system are often confused. MIS is sometimes referred to, in a restrictive sense, as information technology management. That area of study should not be confused with computer science. IT service management is a practitioner-focused discipline. MIS has also some differences with Enterprise Resource Planning (ERP) as ERP incorporates elements that are not necessarily focused on decision support. MIS uses computer technology to provide...
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...Human Capital Human Capital is a set of skills which an employee acquires on the job, through training and experience, and which increase that employee's value in the marketplace. It is also the skills and knowledge acquired thru education. A computer training course, schooling and lectures on the virtues of punctuality and honesty are also capital because they raise earnings, improve health, or add to a person’s good habits over much of his lifetime. Therefore, economists regard expenditures on EDUCATION, training, medical care, and so on as investments in human capital. They are called human capital because people cannot be separated from their knowledge, skills, health, or values in the way they can be separated from their financial and physical assets. Human capital can be viewed in general terms, such as the ability to read and write, or in specific terms, such as the acquisition of a particular skill with a limited industrial application. Critics of the theory argue that it is difficult to separate human capital investment from personal consumption. I think in my opinion there is is no difference between human capital investment and personal consumption because both help in improving a person’s life. For example a skill in particular field could help a person get a job and that brings in money which could be used to feed the family. Adam Smith a Scottish moral philosopher and a pioneer of political economy defines four types of fixed capital (which is characterized...
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...Carillionplc | CIPD Intermediate Diploma | Using Information in Human Resources | CIPD Registration 2289477X | Twentyman April | 2/12/2015 | Contents 1. A brief description of the research project and issue under investigation and an analysis of good practice in relation to this issue………Page 3 2. Identification of the key stakeholders and why and how they might be interested in or affected by this study………………………………Page 5 3. The key sources of secondary research and an evaluation of their contribution to the study…………………………………………......Page 6 4. The key methods of collecting primary data and their relative strengths and weaknesses…………………………………………………......Page 7 5. An outline of how you might present the findings in order to persuade stakeholders to act on the results…………………………………Page 9 A brief description of the research project and issue under investigation and an analysis of good practice in relation to this issue. I would like to conduct a research project which will focus on employee engagement within Carillion Services, I can then evaluate the research information to look at the impact this has on the current staff turnover levels. Carillion FM Services has a wide range of hard and soft FM services ranging from engineers, site managers to cleaners, catering staff and caretakers, the turnover of employees has increased over the last year. Carillion have recently issued the results to their annual “Your Say Survey” and employee engagement has been...
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...I Have Learned From Human Resource Management Class Owen Li Samford University Brock School of Business Abstract I have been taking Dr. Robert W. Service’s Human Resource Management (HRM) class for four months, and I was able to learn insightful thoughts and valuable objectives of human resource management. In this paper, I will discuss the knowledge, principles, and theories I have learned from the articles I have read, the HR managers I have interviewed, and the HRM classes I have taken. The paper will discuss HRM in terms of interviewing and hiring, training, employee development, succession planning, and appraisals. I will also discuss the work environment, employee protection, technologies, and overall HR management-planning and forecasting. Keywords: human resource management, interviewing and hiring, training, employee development, succession planning, appraisals, work environment, employee protection, technologies, overall HR management-planning and forecasting What I Have Learned From Human Resource Class No matter which topic we discuss in our HRM class, they all somehow relate to one objective that Dr. Robert W. Service emphasizes to us all the time: “the organization has the right people in the right positions with the right training and motivation to do tasks effectively and efficiently at the right time” (Service and Loudon, 2010). With this primary HR objective in mind, I realize that HRM plays a very important role in human resource allocation...
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...MARKET RESEARCH 1. Discuss the importance of attitude measurement, and describe tow different approaches to measuring people's attitudes toward a given object. There is a growing need among today's marketers to better understand their customer's attitudes and feelings toward the company's products, services, and delivery systems. Some researchers view "attitude" as a derived composite outcome of the interaction between a person's beliefs (i.e., cognitive thoughts) and expressed emotions (i.e., affective feelings) regarding those beliefs. Knowing these interactions can be helpful in predicting a person's behavior (i.e., conative action). Not all researchers accept this trilogy approach to measuring attitudes; some simply see attitudes as a global indicator of a person's feelings (i.e., affect = attitude) toward an object or behavior. No matter the approach, these is significant diagnostic value to both researchers and practitioners in understanding the different scale measurements used to capture people's belief structures versus emotional feelings versus behavior tendencies. Tell how to correctly design and text Likert, semantic differential, and behavior intention scales, and explain their strengths and weaknesses. Likert scale designs uniquely use a set of agreement/disagreement scale descriptors to capture a person's attitude toward a given object or behavior. Contrary to popular belief, a Likert scale format does not measure a person's complete attitude, only the...
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