...Addressing Challenges of Groups and Teams Lacy Williams LDR/531 University of Phoenix Lois Mason April 15, 2012 Addressing Challenges of Groups and Teams Desert Communications Incorporated is a major wireless telecommunications organization experiencing a decline in net profit. This decrease is attributed to a change in the communications industry and a decline in the demand of communication products. Desert is beginning a strategic movement to reallocate its resources to capitalize on the added communication services in the industry. A team has been assigned to integrate strategies that will help generate the profit needed in regard to its call center. Contained in this paper is the strategic plan created by the team to aid in team and management collaboration, training programs, and tactics in identifying and minimizing conflict within teams. Presenting the Operational Change Before the team creates a strategic plan, management should not inform employees of the change because this may create problems among the employees. They may think jobs are at risk or the company is closing. After the plan is created, management should provide employees with details of the plan that affect them. These details will include the organization’s mission, how it intends to fulfill that mission, and the plan to train employees and provide them with the tools needed to perform effectively their tasks during and after the operational change. Training of Multiple Audiences ...
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...time. Running head: COMMUNICATION AND COLLABORATION STRATEGY 1 Communication and Collaboration Strategy Your Name GEN 200 April 26, 2013 Your Instructor's Name COMMUNICATION AND COLLABORATION STRATEGY 2 Communication and Collaboration Strategy It is not always easy to work together in a team to finish a task, but the outcome is often rewarding. Each group member needs to pay attention to the other group members' personalities and different learning styles, so that we respect where each other are coming from. If each member of the group pays attention to their fellow learners' personality types and learning styles, they can come up with a plan that will help them collaborate with other students by communicating effectively. When I did the Multiple Pathways to Learning and the Personality Spectrum assessments, I found out that I am a Visual-Spatial learner and that my dominant personality type is an Organizer. This helps me be a successful student because it will allow me to come up with the best possible study habits and techniques for me, personally. It is not only useful for me to know my own study habits, but it is important that I learn how I can best interact with the other students and their particular learning styles and personality types. My dominant style of learning is Visual-Spatial, but a group is usually made up of a wide variety of learning styles. Learning styles include the Verbal-Linguistic, Logical-Mathematical, and Interpersonal learning...
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...Addressing Challenges of Groups and Teams During recent times the organization experienced drastic changes in the communication industry. These changes had a detrimental effect on the company’s customer base and the net profit our company, Desert Communications. The current situation requires us to re-think our service delivery model, increase efficiencies from our support departments and transition the traditional customer service departments to value-added units that support the sales and marketing operations efforts. During the following months the orgaization will implement operational changes in the customer-service call center with the objective of developing a more dynamic customer response and leverage customer contact to expand our service offering channels. These operational changes need to be addressed to the employees in the call center in ways that maximize the employee acceptance, collaboration, long-term objectives and understanding of common goals. The following outlines the presentation and delivery plan of the upcoming transformational operational plan. Presentation Methods There is a difference between a group and a team. A team can be characterized as a coordinated effort between a set of people. These efforts result in a better performance than an individual’s work. “A group is two or more participants that primarily share objectives” (Robbins & Judge, 2011). Suggest a method for an operational change consists of many factors that will either be...
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...Communication and Collaboration Strategy Scott Johnson GEN200 January 24, 2011 Robyann Musil Communication and Collaboration Strategy It is a proven fact that people have different learning styles and based on my results from the pathways to learning assessment, I have identified three learning styles to discuss. The three learning styles that I will address are intrapersonal, interpersonal, and bodily-kinesthetic. An intrapersonal learner is someone that is independent, has strong opinions about certain things, and prefers to work alone. For example, to learn a football playbook, the strategy that I would use for effective communication and collaboration in this learning style would be to have the intrapersonal learner work alone with video tapes of football plays from the playbook. Next, an interpersonal learner prefers to work in a group, enjoys helping others, and is good at making people feel comfortable and understanding people so the strategy that I would use for this type of learner would be to have the learner work with his teammates in the film room studying and examining the variety of plays and giving pointers on different plays and how to improve the plays. The bodily-kinesthetic learner learns better by body movements, is uncomfortable sitting still, and enjoys working with his or her hands. For the bodily-kinesthetic learner, the strategy that I would use for this learner would be to use a hands-on approach going through the motions of various plays...
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...Communication and Collaboration Strategy Paper Vicky Davis GEN/200 Aug 23, 2010 Axia College of University of Phoenix Communication and Collaboration Strategy Paper Communication and collaboration is a major key to any learning assessments. Every person has different styles of learning three of the learning styles are visual-spatial, body-kinesthetic and verbal linguistic. Each person has a different type of personality to help develop communication and collaboration effectively. Three types of personality types are thinker, organizer, and giver. Developing strategy and combining learning style and personality style will ensure that the communication and collaboration of each learning assessment is effective. A person with a visual/spatial learning style and an organizer for personality style would work well together. An organizer communicates by making notes, scheduling dates, and formatting in an orderly fashion. Information that has been communicated can be summarized, and displayed in a visual format, this way the organizer with have time to plan and organize his or her response. An organizer must have an agenda and be able to schedule time accordingly to discuss the information captured. By using visual/spatial techniques such as highlighting or color coding each note for related topics, the next step would be easy to make and action can be made. An organizer like to be responsible, prompt and want to see results, they are very detail oriented, committed, accountable...
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...Communication and Collaboration Strategies Communication and Collaboration Strategies A university professor named Howard Gardner had a theory that there are at least eight intelligences that people perceive to help in solving problems or that provide tools for effective communication between people in a group. Not everyone will possess the same intelligences and this makes each individual different from the other. The eight intelligences are verbal-linguistic, logical-mathematical, bodily-kinesthetic, visual-spatial, interpersonal, intrapersonal, musical and, naturalistic. (Carter, Bishop, Kravits, 2007). Gardner believed that a person’s intelligences are based on their experiences and challenges throughout his or her life.. Communication and Collaboration of Learning Styles Characteristics of an Intrapersonal Learning Style are that a person is able to evaluate the way they think. They are aware of their own feelings and are able to express their feelings without difficulty. They understand their self in relationship to others and can reason at higher levels than other people. Characteristics of an Interpersonal Learning Style are that a person is able to see things from another person’s perspective. They are able to work well in a group setting and communicate very well verbally and nonverbally. They are very good at maintaining their personal relationships. Characteristics of a Naturalistic Learning Style are that they are very good at connecting with nature. They...
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...Collaborative Communication: Integrating SBAR to Improve Quality/Patient Safety Outcomes Cynthia D. Beckett, Gayle Kipnis Purpose/Evidence-Based Practice Question Collaborative communication and teamwork are essential elements for quality care and patient safety. Adverse patient occurrences are an extremely common outcome of communication failures (Leonard, Graham, & Bonacum, 2004). In 2004, the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations) analyzed 2,455 sentinel events from hospitals across the United States and reported through root cause analysis over 70% of the events were due to communication failures, and approximately 75% of the patients involved died (Leonard et al., 2004). Although improving communication has been included as a Joint Commission’s National Patient Safety Goal for hospitals since 2003, in 2006, handoff communications were included as a specific communication subset. NPSG 02.05.01 states ‘‘The organization implements a standardized approach to handoff communications, including an opportunity to ask and respond to questions’’ (Joint Commission, 2006). Michael Leonard, MD, from Kaiser Permanente- Denver introduced a collaborative communication tool to support patient safety and outcomes. The structured communication tool is Situation, Background, Assessment, and Recommendation (SBAR) (Haig, Sutton, & Whittington, 2006). The SBAR tool provides a framework for organizing information...
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...Addressing Challenges of Groups and Teams Communication has been the cornerstone for interrelationship between human beings, and since humans have learned to communicate, they have shared information and ideas to create things faster and more accurate than done by separate individuals. History has taught us that working together as groups or teams not only the load is lighter, but we can accomplish greater things and in a more efficient way. This paper will propose a strategy plan in order to ease the allocation of resources while on capitalizing on added services to generate profit needed at Dessert Communications inc. Before presenting any change is important that management develops clear objectives and goals according to the corporation and to develop job descriptions and roles for the new duties to be assigned to each employee. Also, is necessary that management make an evaluation of the necessary skills, experience, and talent to perform the new assigned duties. As managers is important to use adequate methods to communicate changes to employees. The first thing is to present clearly the resources change suggested by the corporation and the genuine reasons for the change. Speak to employees with the truth help us to have an open communication path with them while earning their trust. A suggestion would be to perform a meeting like a team building to present the company’s goals and ask to employees for their ideas and strategies to achieve the new objectives and...
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...Strategies for effective communication and collaboration GEN 200 April 5, 2011 Strategies for effective communication and collaboration Webster’s dictionary defines communications as “sending, giving, or exchanging information and ideas,” which is often expressed nonverbally and verbally. Nonverbal communication is the act of speaking without using words. Body language, facial expressions and general appearance, reveals the true inner feelings of people. Verbal communication involves using words and the tone and inflections of the voice can tell the mood a person is in. Collaboration is the process in which two or more people work together to realize a shared goal. The fundamentals of effective collaboration are good leadership, resources, teamwork, and understanding each person’s role relative to the final goal. To communicate and collaborate effectively team members must develop strategies that fully take advantage of the learning styles and compliment the personality types of the members. A learning style is the way the mind takes in and processes information. This process differs for everybody. Howard Gardner has broken learning styles into eight multiple intelligences based on individuals strengths and weaknesses. It is important to know and understand a person’s learning style before employing strategies to make use of it. A person with intrapersonal learning style is self-driven, assertive, and understands himself in relation to others. They reason...
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...Today I am going to tell you the importance of teamwork in the workplace, some strategies for effective team communication, and strategies for effective team collaboration. All of these aspects are very important in being successful in the workplace. Who does not want to be successful? If you use these guidelines while at work you will be sure to succeed. Teamwork in the workplace is a very vital thing to use in your everyday work life. Teamwork is important for many reasons but I will tell you just a few. One reason teamwork is important is because you can be more productive. If you listen to everyone with an open mind and take consideration to everyone’s ideas then things will run a lot smoother for everyone involved. Take for instance unloading a freight truck at Walmart. If only one person were to try and do that it would seriously take forever. Instead, if a group of people work as a team, you can get a freight truck of 2000 pieces unloaded in less than 3 hours. Teamwork all in all makes for a better day at work. When everyone works together instead of against each other the day will go by much faster. Team communication is also very important in the workplace. If a team never spoke to one another do you really think anything would actually get done? Of course not. Being in a team means you must communicate. One strategy of team communication in the workplace is being direct and straightforward with one another. You cannot assume that your team members with understand...
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...organization that falls within the prevue of the organizing function of management” (Organizing Function, n.d.). I decided to talk about the Toyota Corporation, despite the recent problems that they are having. I feel that because of their organizational function of management that they will be able to overcome this current challenge to their company. Toyota’s knowledge and human resources are optimal resources for effectiveness and efficiency in their organization. “Automobiles have tens of thousands of mechanical and electronic parts. Software has millions and millions of lines of code. Each system can require scores if not hundreds of person –work-years to be designed. No one person can be responsible for the design of a whole system. No one is either smart enough or long-lived enough to do the design work single handedly. The technical systems are tested repeatedly in prototype forms before being...
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...Communication and Collaboration Strategies Alicia Race University of Phoenix Foundations for General Education and Professional Success GEN/200 John Bevell April 05, 2010 Communication and Collaboration Strategies Knowing one’s learning styles and personality type will have a major effect on the success of being able to succeed in school. There are different and they are unique just as everyone one of us. Groups allow us to attain potential that we wouldn’t be able to on our own, knowing how to communicate is especially important to avoid team conflicts. Being able to identify the two of these one can begin effectively to choose learning strategies and learning goals. Howard Gardner believed there to be at least eight intelligences possessed by all people, some of the intelligences being more fully developed than others (Carter, Bishop, & Kravits, 2007). Three of the intelligences are Musical/Rhythmic, Logical/Mathematical, and Interpersonal. Musical/Rhythmic is being able to understand the structure of music and being able to create melodies or rhythms. Logical/Mathematical is being able to inductively and deductively reason and the ability to perform complex calculations. Interpersonal is being able to cooperate within a group and create and maintain relationships. Strategies for effective communication and collaboration in a group allow teams to attain great potential. For the musical intelligence, it is important for them to take music breaks...
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...Communication and Collaboration Strategy Paper As we know that everyone is unique and different, the same goes for the uniqueness and difference in their learning styles and the role of their personality type, when it comes to learning communicating and collaborating within a team. That is why different strategies for effective communications and collaborations need to be created for groups of individuals with different learning styles and different personality types. According to the book, Becoming a Lifelong Learner (Carter, Bishop, & Kravits, 2007) three of the many different learning styles are: interpersonal, intrapersonal and verbal-linguistic. Beginning with one of the different learning styles, in specific the verbal-linguistic style, a good strategy for effective communications and collaborations with this learner, is to make sure you recognize the different characteristics of this learning style. For example students with this learning style like to write, they enjoy telling stories, they like to read, they express themselves clearly, they are good in negotiating, and like to discuss topics that interest them. Based on this, a verbal-linguistic learner will require assignments that require writing papers, and book reading, just to mention a few. On another learning style like the intrapersonal learner, some of the characteristics of this student are that he needs quiet time to think, this student is interested in self improvement, he understands his thoughts...
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...Communication and Collaboration Strategy Paper GEN200 February 1, 2011 Communication and Collaboration Strategy Paper The correct way of working effectively in a group is having the ability to appreciate and understand all of the team member’s learning style and personality type. This paper relates to communicating and collaboration methods for team members with Logical, Bodily, and Visual learning styles and with Thinker, Organizer, and Adventurer personality types. Systems for communicating and collaborating effectively with a group of people with different learning styles may differ, and here are some examples; Logical learners have the skill of reasoning the information that is learned. They have the ability to absorb information by analyzing and organizing the material. Bodily learning is when someone is hands-on in the communication and collaboration of an activity such as building, sketching, and getting their hands involved. They can provide excellent hands on support and communication skills. Visual learners have the skill to achieve their best results by utilizing visual aids. The communication for a Visual learning style is to prepare a flowchart or graphs that can show each member of the team the work needs to be completed within a week, a month, or a year. Each of these three learning styles have their own way of communicating and bringing their own way of working into a team environment...
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...Communication and Collaboration Strategy Worksheet GEN/200 W2 Based off your results of the Multiple Pathways to Learning Assessment, and the Personality Spectrum Assessment, located in week 2 of your materials page, address the each of the following statements. Each response should be written in full sentence format with 5-7 sentences minimum length. Identify your strongest learning style and discuss the advantages and disadvantages of working with others who have the same learning style. A: My strongest learning style was a tie between Bodily-Kinesthetic and Interpersonal. I feel that being strong in two areas rather than one area allows me to adapt to others learning style. Being Bodily-Kinesthetic can be an advantage when learning with things that require hands on activities, but can be a disadvantage if I am learning is a classroom environment which requires me to strictly learn out of a book and classroom discussion. Being Interpersonal has its advantages that allows me to work well with others. I like working in groups and University of Phoenix classes are focused on group work which will benefit me. The disadvantages to being interpersonal is sometimes I lack the motivation to complete my work because I do not have other people pushing me to complete my part of an assignment. Discuss how knowing your learning style can help you to work with others who have different learning styles in a team environment. A: Being Interpersonal allows me to work well...
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