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Communication Style Scenario

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Communication Style
Scenario Analysis

Evelina Grigorian
Professor Horowitz
HCS 350
3 June 2014
Scenario #1

In the scenario from checkpoint 8-4 from Clinical Delegation Skills, Rashad, a nurses aid, was very wrongly degraded and yelled at by the registered nurse. The belittling attitude that the nurse had with the aid was unacceptable, and very unprofessional. The nurse’s choice of communication style was aggressive, while Rashad responded immediately in a passive way, by not speaking up or acting in his defense against her actions. However, internally Rashad wanted to plan a way to get the nurse back, and mentally planned to not “do anything without being told”, which would be more of a passive-aggressive style of communication (Hansten & Jackson, 2009, p. 283). However, Rashad’s best bet would have been to be more assertive and active in his voice, to not allow the nurse, or any other member of the healthcare team, to degrade his worth. The work that aids do is unparalleled to anything else, and the nurse should acknowledge and respect that, not be rude and unprofessional. Both communication styles were incorrect for their own different reasons, and caused more tension than anything else. Being polite yet assertive and professional is the best way to ensure the working environment is calm, smooth, and the colleagues are all understood, respected, and appreciated. All of that, in turn, leads to appropriate communications within the setting.

Scenario # 2

In the second scenario, Pamela, a school nurse, was going over the results of some vision and hearin tests that were done on students, by a volunteer named Brigite. While assessing the results, Pamela began questioning the accuracy of them, since they were much different than the previous readings. However, instead of

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