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As D&G has lost image & respect in public’s eyes already, we recommend them to do with immediate effect which is to issue an open apology within 24 hours of the initial article to their customer, HK citizen and the photographer who treated rudely. Press conference is one of the more formal ways to come out with an apology and to examine the claims.

The objective is: To be seen in the media as a company that sincerely cares about Hong Kong resident and nondiscrimination. (It is because once netizen and HK citizen feel D&G is caring about them from D&G is willing to admit their fault and sincerely apologize to the public, it can reduce conflict and stop the further protest even further negative news.)

The press conference should invite broadcasting companies such as TVB, radio companies such as RTHK and printing media companies such as APPLE DAILY, hoping this press conference can be higher coverage in no matter television, radio or print media to strength the message penetration.

In a part of choosing spokesperson, we think Communications & PR Director at D&G Asia Pacific, Caroline Roberts is the most suitable one as the director is considered by most PR professionals to be the spokesperson of choice during a crisis. Also, the director has the most credibility with public & media. She is seen as a true representative, as a person who makes decision, and speaks for the company. Moreover, when the director comes out to say sorry, showing the company highly value HK citizens and felt regretted on this matter.

Here are some Guidelines for spokesperson:
1. Be honest. Always stick to the facts. It is important to appear as open & honest, let the public easier to reaccept the company.
2. Remain calm and confident. If have time, the director should rehearse her statement and talking points enough before the press conference. She should be confident with the

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